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Reviews of Marina Gallery Resort Kacha Kalim Bay

5 out of 5
Marina Gallery Resort Kacha Kalim Bay
326/13 Phrabarami Road, Kathu, Patong, Phuket

Reviews

9.0

Wonderful

Rating 10 - Excellent. 25 out of 35 reviews" "
Rating 8 - Good. 5 out of 35 reviews" "
Rating 6 - Okay. 3 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 2 out of 35 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

leonard, ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place with a great view from room.
Stayed 1 night in Apr 2024
Response from Sales on 25 Apr 2024
Dear leonard,Thank you for your review! We're pleased you enjoyed our quiet location and the great view from your room. We hope to see you again soon.Marina Gallery Team

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we have stayed at and we have travdlled a fair bit. The staff are a credit to this hotel, they couldnt have been more helpful throughout our stay. We were sad to leave them. The family room we stayed in, was immaculate and a great size for our family of 4. It had everything we needed, from toiletries, to a well priced mini bar and flip flops and robes. Clean towels were provided daily along with pool / beach towels. The pool was lovely too and even though there only a few sun loungers, we did not struggle to get one each day. The pool has great views. Staff helped with arranging daily transport to the beaches, shopping and restaurant areas, which was cheap. Either a grab or tuk tuk. I would definately return to this hotel and honestly cannot thank the staff enough for a great experience.
Stayed 6 nights in Mar 2024
Response from Sales on 25 Apr 2024
Dear Victoria,Thank you for the wonderful review! We're thrilled to hear that you had such a fantastic stay with us. It's great to know that our staff made your experience memorable, and we're glad your family enjoyed the spacious and well-equipped room, along with the lovely pool and daily transport arrangements. We can't wait to welcome you back and provide another amazing stay. Thanks again for choosing us.Marina Gallery Team

10/10 Excellent

Walailak

Stayed 3 nights in Jan 2024
Response from Sales on 17 Jan 2024
Dear Walailak,Wow, thanks a bunch for the perfect score! We're thrilled you enjoyed your stay. If there's anything you'd like to share about what made it so great, or if you have any suggestions for us, feel free to let us know. We hope to host you again soon!Marina Gallery Team

10/10 Excellent

Louise

Stayed 3 nights in Dec 2023
Response from Sales on 29 Dec 2023
Dear Louise,Wow! Thanks a bunch for the stellar review! We're thrilled to have earned a perfect score from you. It's fantastic to know you had a great experience. If you have any suggestions for making it an 10 out of 10 next time, feel free to share. Can't wait to welcome you back

10/10 Excellent

Steven

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great views.
Stayed 8 nights in Sep 2023
Response from Sales on 30 Sept 2023
Dear Steven,Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff and enjoyed the views. Your feedback is important to us, and we hope to welcome you back for another great stay in the future. If you have any specific suggestions for improvement, please feel free to share them with us. Safe travels!Marina Gallery Team

10/10 Excellent

Steven

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are wonderful and a million dollar view.
Stayed 2 nights in Sep 2023
Response from Sales on 30 Sept 2023
Dear Steven,We're thrilled to hear that you had such a positive experience with our staff and enjoyed the view! Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back in the future. If you have any further feedback or suggestions, please don't hesitate to share. Safe travels, and see you again soon!Marina Gallery Team

10/10 Excellent

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sea view is amazing, rooms are great, they go out of their way for customer service.
Response from Sales on 7 Sept 2023
Dear David ,We're thrilled to hear that you enjoyed the amazing sea view and great rooms during your stay with us. Providing exceptional customer service is our priority, and we're delighted to know that our efforts went above and beyond your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back for another wonderful experience in the future!Marina Gallery Team

8/10 Good

Michelle, Mangapapa

Travelled with partner
Liked: Staff & service
A nice place to stay for just one night. Property in need of painting maintenence and a thorough cleaning. Lovely character being a colonial building. A great breakfast with everything you could ask for. August very quiet as we were the only people at dinner. A bit closer to the airport than patong beach. Nice staff
Stayed 1 night in Aug 2023
Response from Sales on 1 Sept 2023
Dear Michelle,Thank you for sharing your feedback! We're glad you enjoyed your stay for a night and appreciated our lovely colonial building and great breakfast. We'll certainly take your suggestions for maintenance and cleaning into consideration. We hope to welcome you back again in the future!Marina Gallery Team

10/10 Excellent

Abdulaziz

Stayed 4 nights in May 2023
Response from Sales on 2 Jun 2023
Dear Abdulaziz,Thank you so much for your excellent rating! We're thrilled to hear that you had a perfect stay with us. We appreciate your feedback and support. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding experience.Marina Gallery Team

10/10 Excellent

Jennifer

Stayed 2 nights in Apr 2023
Response from Sales on 17 Apr 2023
Dear Jennifer,Thank you for taking the time to write this amazing review! We are thrilled to hear that you had a fantastic stay with us and rated us a 10 out of 10. It is wonderful to know that our team's hard work and dedication to providing exceptional service did not go unnoticed. We are looking forward to welcoming you back soon for another wonderful experience.Marina Gallery Team

2/10 Terrible

Todd

Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Mar 2023
Response from Sales on 24 Apr 2023
Dear Todd,Thank you for sharing your feedback regarding your recent stay with us. I'm sorry to hear that we didn't meet your expectations and that you were disappointed with your experience. We take all guest feedback seriously, and I appreciate you taking the time to let us know how we can improve.I would like to personally apologize for any inconvenience or discomfort you experienced during your stay. If you could provide us with more details about the issues you encountered, we would greatly appreciate it, as this will help us to identify and correct any areas of concern.We strive to provide exceptional service and amenities to all of our guests, and I hope that you will give us another opportunity to exceed your expectations in the future. Please do not hesitate to contact me directly if there is anything else we can do to make things right.Thank you again for your feedback, and we look forward to welcoming you back soon.Best regards,Marina Gallery Team

10/10 Excellent

David, Dunfermline

Travelled with partner
Liked: Cleanliness, staff & service
Sunloungers limited in number and some damaged. Looked like they had not been cleaned for a number of years. The restaurant had limited opening times in operation during our stay and coffee machine not operational at breakfast time. Staff were friendly, helpful and 3fficient and the communal areas were well maintained, the only exception being the aforementioned pool area.
Stayed 16 nights in Jan 2023

10/10 Excellent

Nur Huzaimah, China Square Central

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s colonial setting means the building is not new. There’s no spa or gym but there’s a small pool that you can utilise. Not much of a view ard the area. However the place is quaint with friendly staff. You cld dine in with room service and the food is excellent. Grab is also available. Our room overlooked a dilapidated and abandoned house so it gave a creepy feeling so just don’t look outside at nite. Patong beach is just out front and they provide tranport out, 10 mins ride. It’s an acquired taste.

10/10 Excellent

Ireneusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautyful place
Very nice place, with a stunning view.
Stayed 5 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk up big hill. Good exercise for slug after rigorous slug activities. Very good. Me like
Stayed 3 nights in Dec 2021

10/10 Excellent

Adam

Secluded hotel on a hill in North Patong
Spacious, clean and comfortable room. Nice views. Balcony on ground floor opens directly onto the pool.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new property, great rooms, good value for money
Stayed 2 nights in Jan 2020
Response from Borts on 5 Feb 2020
Dear Valued Guest, Thank you for taking the time to tell us about your experience at MARINA GALLERY RESORT KACHA KALIM BAY. We are happy to hear about your positive experience here. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Borts Kalasing, Marina Gallery Resort Kacha Kalim Bay.

6/10 Okay

Miriam, Loef

Travelled with family
Disliked: Cleanliness
Die Lage des Hotels ist sehr abgelegen. Zu Fuß kommt man nirgendwo hin. Man benötigt immer ein Taxi, oder Roller / Auto. Das Hotel ist keine 5 Sterne wert. Die Böden waren dreckig, die Terrasse und der Pool auch. Und die Bäder sind in die Jahre gekommen und auch nicht sehr sauber. Das Frühstück war richtig schlecht. Das Thai Essen war kalt. Auswahl allgemein sehr dürftig, kein Käse, keine Wurst, kein Aufstrich. Service beim Frühstück schlecht.
Stayed 3 nights in Mar 2024
Response from Sales on 25 Mar 2024
Dear Miriam,Thank you for sharing your experience. We apologize for falling short of your expectations. Your feedback is valuable, and we'll work to address the issues you've raised to improve our services. We hope to have the opportunity to welcome you back and provide a better experience in the future.Marina Gallery Team

6/10 Okay

Naoual

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had a deluxe room with pool access, the room was spacecious and nice and clean. The room does not get too hot. The bed is too hard for our taste, but they can adjust this a little bit. For a five star hotel we expect a more personal treatment. We never had such a bad experience as in service and hospitality. We arrived too early to check in. So we waited for more than 2 hours. Unfortunately my husband was very sick and throwing up, hè needed to lie down. Because there was no room available before the official check in time, he had to lie down in the garden at the sofa. No one offered us even a glass of water when we arrived. The staff seemed not prepared for a group of early arrivals, even with our heavy big suitcases and someone who is sick there was no one at the door outside greeting is/helping us with lifting the luggage over the stairs inside. I had to go inside and ask myself if someone could come help us. When we went to the room at 14:00, they were still cleaning it for a few minutes. But when we checked out a few minutes later they called immediately to our room. Also we wanted to extend our stay for 1/2 days, at Expedia, Booking and the website of the hotel it said it was sold out. When we booked it was beginning of january and price per night was around 83 euro’s (without tax). At the reception the room was not sold out out, one time the reception said it was around 160 euro’s per night and one time around 180 eurO. We left and are never going back!
Stayed 4 nights in Feb 2024
Response from Sales on 17 Feb 2024
Dear Naoual,We're sorry to hear about your experience. We apologize for the inconvenience you encountered during your stay. Your feedback is valuable to us, and we'll address these concerns internally to improve our service and hospitality. We hope you'll give us another chance in the future to provide you with a better experience.Marina Gallery Team

10/10 Excellent

Jakob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. I recommend renting a vehicle to explore the island
Stayed 10 nights in Nov 2023
Response from Sales on 20 Nov 2023
Dear Jakob,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had a nice experience at our hotel.Your recommendation to rent a vehicle to explore the island is valuable advice for fellow travelers, and we appreciate you mentioning it. Koh Samui has so much to offer, and having your own transportation can indeed enhance the overall experience.If you ever plan to return or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay.Marina Gallery Team

10/10 Excellent

Angi Elenni

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ein sehr schönes Hotel, es hat uns sehr gut gefallen und wir würden immer wieder kommen. 😍
Stayed 9 nights in Oct 2023
Response from Sales on 3 Nov 2023
Dear Angi Elenni,Thank you for your kind words and for choosing our hotel. We're delighted to hear that you had a very nice experience during your stay and that you'd consider coming back again and again. Your satisfaction is our greatest reward, and we can't wait to welcome you back for another wonderful stay.Marina Gallery Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Tolles Boutique Hotel. Sehr zuvorkommendes personal
Stayed 1 night in Oct 2023
Response from Sales on 26 Oct 2023
Dear Michael,Thank you for your kind words! We're delighted to hear that you had a great experience at our boutique hotel and appreciated our courteous staff. We hope to welcome you back soon.Marina Gallery Team

2/10 Terrible

Smain Louahem m

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel sympa belle vue sur la mer chambre propre lit confortable clim top , 2 point très négatif sonoritions des chambres et surtout au niveaux de la Clim un rat qui gratte des que l’ont met en route la Clim , ils n’ont pas su régler le problème , je doute que c’est dans toute les chambres met à prendre en comptes
Stayed 9 nights in Feb 2023
Response from E-Commerce on 9 Mar 2023
Dear Smain Louahem m,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're glad to hear that you enjoyed the beautiful sea view and found the room clean and comfortable with top-notch air conditioning.We apologize for any inconvenience caused by the noise in the room and the presence of a rat. We take such issues seriously and have alerted our pest control team to address this matter promptly. Our team is also working to address the noise issue, and we appreciate your patience and understanding.We appreciate your feedback and hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable stay.Marina Gallery Team

10/10 Excellent

Annette Adwoa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kann ich wirklich nur jedem weiterempfehlen !
Stayed 5 nights in Sep 2022

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr schöne Boutique Anlage im Kolonialstil grosszügige Familienzimmer mit sehr geschmackvoller Einrichtung schöner Pool hervorragendes Essen im Restaurant zu sehr vernünftigen Preisen sehr zuvorkommendes und aufmerksames Personal schöne Aussicht aus den höher gelegenen Zimmern am Pool \- benötigt wird ein Auto (Taxi oder 2 mal Shuttle am Tag), da nichts in der unmittelbaren Umgebung
Stayed 6 nights in Jul 2022
Response from By : Group Sale & Marketing Coordinator on 10 Aug 2022
thank you for the your review message. We sincerely wish that provide quality service and to impress our customers. And we wish to have the opportunity to serve you again with quality. Thank you very much for trusting us to take care of you.

10/10 Excellent

tae woo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깔큼한 호텔입니다
방이 깔끔하고 수영장 이용도 편했다.
Stayed 3 nights in Dec 2021

10/10 Excellent

Michal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021

8/10 Good

JunSuzuki, Bangkok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2020年8月に4泊5日で宿泊しました。（日本人の投稿です） 詳細は下記しますが、トータルでは好印象のホテルになります。 ・部屋について 　プールアクセスの部屋に宿泊しました。 　ベッドを始めソファーや部屋の隅々までケアが行き届いており、非常に清潔感のある宿泊になりました。 　ベランダからそのままプールに入れるつくりでしたが、段差も整備されており深いところでも1.2ｍ-1.5ｍに作られているため子供がいても安心できる設計でした。 　 　冷蔵庫はビジネスホテルにある小型のものになり、無料のミネラルウォーター以外にミニバーのドリンク（ビール等のお酒が数本、ソーダ）が入っていました。 　室内のライトはベッドサイドですべてコントロールはできないため、個別に消していく必要があります。 　コンセントは各所（合計5か所）にあり、充電等に困ることはないかと、コンセントの形式も日本のプラグが刺さる構造になります（電圧以外）。 ・シャワールームに関して 　バスタブがない部屋が多いので予約時にご確認願います。 　シャワールームにはシャンプー、ボディソープのみのため、コンディショナーや洗顔は持ち込む必要があります。 　シャワーの温度はかなりの高温まで出ます、水圧もそこそこあるので問題ないかと。 　脱衣所には大きな三面鏡もあり、化粧をするにも苦にならない程度の設備がそろっています。 　バスタオル以外にも海やプール用のバスタオル（色違い）も最初から準備されております。 ・トイレに関して 　この星クラスのホテルでもタイのホテルでは便座一体型のウォッシュレットはめったにありません、トイレ横にあるホース上のウォシュレットを使用します。 ・アメニティに関して 　歯ブラシ、石鹸、髭剃り、コーム、綿棒、洗顔キャップ、ヘアゴムが人数分あり、使用した分だけ補充されます。 　ティファールのポットがあり、コーヒー紅茶等も使用分は翌日に補充されます。 ・ドライヤーに関して 　私の部屋にあったドライヤーはシャープのもので風量もしっかり出るドライヤーでした。 ・TVに関して 　タイ語のチャンネルがメインで、海外チャンネルはCNN等の欧米メジャーチャンネルが2つ、中国メジャーチャンネルが1つのみで日本語のチャンネルはありません。 ・ホテルのレストランに関して 　コロナ期間中のため、朝食のみの利用になりました。 　スペースも広く、タイ料理からアメリカンブレイクファーストまで一通りそろっていました。 　通常時はビュッフェ方式とのことです。 　朝食のみのため味の評価は割愛しますが、可もなく不可もなく、よくある同グレードのホテルの朝食レベルでした。 ・レセプションの対応に関して 　ホスピタリティーは好印象でした。宿泊期間中の行動予定をチェックイン時に伝えたところ、行動範囲にあるレストランやスパ等の情報を教えてもらえました（コロナ期間中でクローズのお店も多く助かりました） 　レセプションに併設されているバーでお酒やコーヒーを頼めるのですが、真夜中のタイミングでも飲める状況でした。 ・近隣のコンビニに関して 　一番近いコンビニでも車で5分程度離れています。 　ホテルがなかなかの斜面を登った丘の上にあるため、徒歩での移動は厳しい状況です。 ・近隣のレストランや飲み屋に関して 　ホテルから5分圏内（車）におしゃれなレストランやバーは数件あり、どこも観光地のお店なので、英語は問題なく通じ
Stayed 4 nights in Aug 2020

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Magnifique. Simply magnificent. Amazing decor, people, pool, view.
Stayed 3 nights in Jan 2020
Response from Borts on 5 Feb 2020
Dear Valued Guest, Thank you for being here with us and we hope you have enjoyed your time overall. Glad to hear that the decor, people, pool, view were amazing. We hope you loved your time here and will visit us again. Borts Kalasing, E-commerce Group Sale, Marina Gallery Resort Kacha Kalim Bay.

10/10 Excellent

Emilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superfint hotell
Nyöppnat, superfint hotell. Extremt fräscha rum, stor pool, trevlig och hjälpsam personal! Enda negativa är frukosten som inte har det bästa utbudet, men efterfrågade du någonting fanns det till nästa dag- vilket var väldigt uppskattat. Rekommenderas starkt!
Stayed 5 nights in Jan 2020
Response from Borts on 5 Feb 2020
Dear Emilia, Thank you for staying at our property and it was our pleasure seeing you and assisting you here. Glad to hear that you enjoyed being here and we wish you would visit us another time again. Warm greetings, Borts Kalasing, E-commerce Group Sale, Marina Gallery Resort Kacha Kalim Bay.

8/10 Good

Antonella, Olbia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Arredamento molto bello e curato, pietanze buone. Personale un po' inesperto e fanno fatica a parlare e capire l'inglese.
Stayed 6 nights in Jan 2020
Response from Borts on 5 Feb 2020
Dear Jason, Thank you very much for your kind review. We are happy to hear that you enjoyed your stay with us. We will definitely share your review with the team and will congratulate all of them that they made your stay really special. We certainly look forward to welcoming you back in the near future. Have a great day, Borts Kalasing, E-commerce Group Sale, Marina Gallery Kacha Kalim Bay.