We just checked out the resort from our last 4 nights staying here. We travelled more than 30 times in Thailand and find Marriott Merlin beach resort is the best ever stay for my family. From past 4 nights, we received every best customer services for all of staff, starting from welcome checkin, detail & effective explanation during checkup (especially thanks for the lady staff who helped our check-in) which makes me 5 min to understand most of the environment & activity of the resort.
For 1st night having dinner at Grill Beach, we had some issues on the food quality. I understand I'm expecting a rather high quality of beef steak at a 5-star resort, but it also depends on different individual tastes. When I told the restaurant Ms. Gina, she listened patiently and addressed my comment to her upper mgmt Mr, Robin. Both are us respond and try to sympathy the matter effectively and quickly. This is an exceptional best customer satisfaction ever. Apart from those staff, all the staff from the pool playing with residents for playing volleyball/ water basketball, breakfast area staff, conceirige...I am sure all are being well trained and wonderfully well performed to customers. It reflects such a good management from top to base.
Apart from the staff, here the resors contain all the facilties walking in 3 min from my room to pools, slide, kid club, breakfast area. My kids 6-yr & 2-yr spent the whole day in the pool & kid club!
Sure, next time to Phuket, We will stay again