"I’ve stayed at Home2 Suites Stillwater several times in 2026, and my first three stays were excellent. Unfortunately, this most recent visit was a very different experience.
We checked in close to midnight and were given a room with one of the most offensive odors I have ever encountered — and I work in hospitality, so that is saying something. We went back to the front desk and were eventually moved, but the process felt awkward and disorganized, especially at that hour.
The replacement room was in a lower-priced room category, yet there was no adjustment offered to our rate. More concerning, it didn’t appear that any notes were left for the night auditor or incoming staff about what had happened — including the need to take the original room out of service.
I explained the situation to the morning desk clerk, and thankfully, she worked some magic and handled things much more professionally. I really appreciated her assistance.
I’m writing this review mostly because I was genuinely surprised by the lack of communication between shifts. Having had three great stays here previously, I know this property is capable of much better.
One small side note: coffee was also slow to be replenished the next morning, so if you’re counting on breakfast and caffeine, I’d recommend getting downstairs early."
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