Dear guest, We are sorry to hear about the shortfalls of your visit, your valuable feedback is important for us to make improvements. The guests that you saw around the swimming pool were also our group guests, where they had group dinner. As you may notice too, we currently doing some refurbishment for our suites and villas to upgrade guests' experience in the resort. We look forward to welcome you again one day. Kind Regards, Anantara Uluwatu Bali Resort team

Thanks for taking time to post your review about your recent stay. Great to hear you enjoyed your time with us. Hope to welcome you back when next you visit Bali in the future. Kind Regards Allan & team

Dear Shiu, Thank you for taking the time in sharing your feedback. We are very sorry to hear that we failed to exceed your expectations. While I wish you had a better experience, it is feedback like this that we learn from and use to improve as we work hard to deliver an exceptional stay. Kind Regards Allan & Team.

Dear Mengyuan, Thank you very much for staying with us and for your kind comments! Looking forward to welcoming you back. Yours sincerely, Stephan

Dear Rach, Thank you very much for staying with us and for sharing your experience. However, you only gave us 1 star rating, I am sure by mistake as you had an unforgettable wedding with us. If you do have a chance to send a new review we would highly appreciate it. Looking forward to welcoming you back for a wedding anniversary someday :-) Yours sincerely, Stephan Winkler

Dear Evelyn, Thank you very much for staying with us and for your kind comments on our resort and team. We look forward to welcoming you back soon. Yours sincerely, Stephan Winkler

Dear Ka Li, Thank you very much for staying with us at Anantara Uluwatu for your visit in Bali. We are indeed 30 minutes away from town, in a remote location, giving us this amazing ocean view from everywhere in the resort. Guest do come here in general to relax and get away from the busy city life. We look forward to welcoming you back soon! Yours sincerely, Stephan Winkler

Dear Alexander,Thank you for taking the time to share your experience with us.We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Ahmad Fikri,Room Division Manager

Dear Avinash,Thank you for taking the time to share your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback regarding room renovation also has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Ahmad Fikri,Room Division Manager

Dear Felix,Thank you for taking the time to share your experience with us.We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members. We will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Ahmad Fikri,Room Division Manager

Dear Yu-An,Thank you for taking the time to share your experience with us.We appreciate your feedback and are delighted to learn that you find our property was gorgeous, your pool suite huge and comfortable and the pool was stunning. Thank you for your kind praise of our team members, including Dirga whom you mentioned. We will also ensure to share your feedback regarding access to the main road from the resort.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Ahmad Fikri,Room Division Manager

Dear Sean,Thank you for taking the time to share your experience with us.We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members, including Melda whom you mentioned. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Ahmad Fikri,Room Division Manager

Dear Christina, Warmest Greetings from Anantara Uluwatu Bali Resort.Thank you so much for your feedback. We're thrilled to hear that you found our service exceptional and our staff amazing – providing true 5-star quality hospitality is always our goal. We apologize for any inconvenience caused by the thin walls and loud neighbors, as well as the nearby construction. Your comfort is incredibly important to us, and we'll do our best to address these issues to ensure a more peaceful stay in the future. We appreciate your honesty about the food, and we'll consider your comments as we continually strive to improve. It's wonderful to know that our service and staff left such a positive impression on you. We hope to have the pleasure of welcoming you back soon for another exceptional experience. Regards,Ahmad FikriDirector of Room

Dear Joanne,Warmest Greetings from Anantara Uluwatu Bali Resort.Absolutely thrilled to hear that you had such a wonderful experience at the amazing Anantara Uluwatu Bali Resort. Our team works tirelessly to ensure every guest feels welcomed and valued during their stay. Your recommendation means the world to us. We can't wait to welcome you back for another unforgettable getaway. Thank you for choosing Anantara Uluwatu Bali Resort. Regards,Ahmad FikriDirector of Room

Dear Stephen,Warmest Greetings from Anantara Uluwatu Bali Resort.Thank you so much for your kind words. We're thrilled to hear that you had such a wonderful experience with us. Kartika, Janu, and Chef Giri are indeed exceptional members of our team, and it's fantastic to know that they contributed to making your visit memorable. We'll be sure to pass along your compliments to them. We look forward to welcoming you back soon for another amazing experience.Regards,Ahmad FikriDirector of Room

Dear Lucinda, Warmest Greetings from Anantara Uluwatu Bali ResortThank you so much for your wonderful feedback. We're thrilled to hear that you enjoyed the stunning view from our pool area and found our service to be convenient and attentive. Maintaining clean and spacious rooms is a top priority for us, and we're delighted that you appreciated the effort we put into ensuring a comfortable stay for our guests. We look forward to welcoming you back for another memorable experience. Regards,Ahmad FikriDirector of Room

Dear Shu Ling,Warmest Greetings from Anantara Uluwatu Bali ResortThank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologize for any inconvenience caused by the construction noise next to the hotel. We understand how disruptive this can be, especially during meal times in the restaurant area.Regarding your concerns about the room, we appreciate your input. We constantly strive to maintain our accommodations to the highest standards, and we regret to hear that the room did not meet your expectations. Your comments about the room's age and the darkness of the bathroom have been duly noted, and we will address these areas for improvement with our management team.Please know that guest satisfaction is our top priority, and we value your feedback as it helps us to identify areas where we can enhance our guests' experiences. We hope that despite these issues, you were still able to enjoy your stay with us.Thank you once again for choosing to stay at our hotel. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Regards,Ahmad FikriDirector of Room

Dear Vahram, Warmest Greetings from Anantara Uluwatu Bali ResortThank you so much for your feedback. We're thrilled to hear that you had a fantastic experience at our hotel and that our service staff exceeded your expectations. It's wonderful to know that you found our rooms to be spectacular as well.We truly appreciate your honest feedback regarding the quality of food in our onsite restaurants. We take all guest comments seriously and will certainly address this with our culinary team to ensure we continue to improve and provide the best dining experience possible.We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience in all aspects of your stay.Regards,Ahmad FikriDirector of Room

Dear Ruri, Warmest Greetings from Anantara Uluwatu Bali Resort. Thank you for taking the time to give us a good rating we are delighted to hear that our services and facilities met your expectations. We will keep maintaining to make our guest happy during their stay with us. Once again thank you for your kind feedback, it will become our commitment to develop our facilities and services. We look forward to welcoming you back again soon. Regards,Ahmad FikriDirector of Room

Dear Toshinobu,Warmest Greetings from Anantara Uluwatu Bali ResortThank you for sharing your experience with us. We're delighted to hear that you found our spacious, clean rooms to your liking, as well as enjoyed the delicious offerings from our breakfast and in-room dining services.We understand your sentiments regarding the ambiance of the room, which reflects a more traditional Okinawan style. Your feedback on the ocean view and its obstructed visibility is duly noted, and we apologize for any inconvenience this may have caused during your stay. Rest assured, we will explore ways to enhance the viewing experience for our guests in the future.Despite this, we're glad you were able to appreciate the overall comfort and cleanliness of our accommodations. We truly value your feedback as it helps us continually improve our services for future guests.We hope to have the opportunity to welcome you back again soon, and perhaps we can ensure a more unobstructed ocean view for your next visit.Regards,Ahmad FikriDirector of Room

Dear Sunil Omprakash,Warmest Greetings from Anantara Uluwatu Bali Resort.Thank you so much for your kind words. We're thrilled to hear that you enjoyed our service and found our staff to be great. Providing excellent service and ensuring our guests feel well taken care of is always our top priority. We truly appreciate your feedback and hope to welcome you back again soon.Regards,Ahmad FikriDirector of Room

Dear Aniwat, Warmest Greetings from Anantara Uluwatu Bali Resort. Thank you for taking the time to share your feedback about your recent stay at Anantara Uluwatu. We sincerely apologize for the challenges you faced during your visit, and we deeply regret that your experience did not meet the high standards of luxury and comfort we strive to provide. We are truly sorry to hear about the issues you encountered in your 3-bedroom pool villa, including the broken refrigerator, the unpleasant odor in the adjacent room, the non-functional doorbell, and the distressing incident with the crab. Please know that we take your concerns very seriously, and we are investigating each of these issues to prevent similar occurrences in the future. It is disheartening to hear that you felt like inspectors rather than valued guests. We aim to create memorable and enjoyable experiences for our guests, and we fell short of delivering that for you. We understand the impact these incidents had on your stay, and we sincerely apologize for any inconvenience caused. Rest assured that we are addressing these concerns internally with our team to ensure that corrective measures are taken promptly. We appreciate your feedback as it helps us identify areas for improvement and maintain the high standards our guests expect. We understand that your family holiday did not meet your expectations, and for that, we are truly sorry. We value your patronage and hope you will consider giving us another opportunity to exceed your expectations in the future. Thank you for bringing these matters to our attention, and we genuinely apologize for any disappointment caused during your stay. Regards, Ahmad Fikri, Director of Rooms.

Dear Robert, Warmest Greetings from Anantara Uluwatu.Thank you for taking the time to share your comment during your stay with us and we apologize that your stay did not meet your expectations. We hope can develop our facilities and services to make our guests happy during their stay at the resort. Once again thank you for your thoughts.Regards,Ahmad FikriDirector of Room

Dear Eleni, Warmest Greetings from Anantara Uluwatu Bali Resort. Thank you so much for sharing your delightful experience with us, we're thrilled to hear that you enjoyed your stay in our suite with a pool and that you found the ambiance throughout the hotel to be beautiful. It's fantastic to know that you appreciated the great selection at breakfast and the breathtaking view of the water. We're delighted that you had a wonderful time at our spa, and we're grateful for your feedback. While we're thrilled to have provided you with a memorable experience, we apologize for any inconvenience regarding the absence of VIP amenities or an upgrade. Your comments are important to us, and we'll certainly use them to enhance our services. We sincerely hope to welcome you back in the future for another exceptional stay. Regards, Ahmad Fikri, Director of Rooms.

Dear Laura, Warmest Greetings from Anantara Uluwatu Bali Resort. Thank you for taking the time to share your feedback regarding your stay with us. We sincerely apologize for the challenges you experienced during your visit, and we deeply regret that we fell short of your expectations. We understand the importance of a comfortable and enjoyable stay, and we are genuinely sorry for any inconvenience caused by the neighbor's construction work, issues in the bathroom, and the overall condition of the property. Your concerns have been brought to the attention of our management team, and we are actively working to address and rectify these issues to enhance the overall guest experience.Concerning the lack of communication regarding the neighbor's construction, we apologize for any oversight on our part. We recognize the importance of keeping our guests informed and will take steps to improve our communication procedures. Your feedback about the service inefficiency is also taken seriously, and we are conducting further training with our team to ensure a more seamless and responsive service for our guests. Please know that your comments are invaluable to us, as they provide insights into areas where we can improve. We genuinely appreciate your honesty, and we are committed to making the necessary changes to prevent similar issues in the future. Regards, Ahmad Fikri, Director of Rooms.

Dear Francis, Warmest Greetings from Anantara Uluwatu Bali Resort. Thank you so much for sharing your delightful experience at the Resort, we are thrilled to hear that your stay with us during a portion of your honeymoon was such a wonderful and memorable one. It warms our hearts to know that you found the resort to be beautiful. Our dedicated staff takes great pride in providing exceptional service, and it's fantastic to hear that their efforts contributed to your positive experience. We're delighted that you had the chance to enjoy the spa and pool – a perfect way to unwind and make the most of your honeymoon. It's also great to hear that you enjoyed the culinary offerings at our restaurants. We strive to provide a diverse and excellent dining experience, and we're pleased to learn that it met your expectations. The complimentary breakfast is indeed a special touch, and we're glad you found it to be a delightful start to your mornings. Your kind words about your stay and your intention to return mean a lot to us. We look forward to welcoming you back for another unforgettable experience. Regards, Ahmad Fikri, Director of Room.

Dear Larisa, Warmest Greetings from Anantara Uluwatu Bali Resort. Thank you for taking the time to give us the good comment and we are delighted to hear your stay met your expectation, and we hope can maintain our facilities and facilities for our guests to make them happy during their stay. We look forward to welcoming you back again. Regards, Ahmad Fikri, Director of Rooms.