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Most of Staff is very nice and professional besides Operational Manager was very rude and def no customer skills.
Guests set off the fire alarm and we had to evacuate at 11pm with little kids .. operational manager was not even aware of this incident and was very very abrasive when we asked for one hour of late check out .
We never expected this kind of rudeness from the manager …
Iryna Irie
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Iryna,Thank you for your feedback. While we're glad many of our staff made you feel welcome, we apologize for any instance when this was not the case. We'll speak with the person concerned, and we hope you'll consider staying with us again should you be back in the area.Hotel Management
Great staff and very convenient location to healthy walking trails.
Daniel P
Stayed 4 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Daniel,Thank you for taking the time to provide this kind review of Holiday Inn Express & Suites Peekskill-Lower Hudson Valley. It is wonderful to hear that our friendly and accommodating staff were able to provide you with the service expected. Being nearby to beautiful walking trails is a bonus that guests enjoy. We look forward to you staying with us again.Hotel Management
Nice hotel convenient for when I visit the area.
Be VERY careful on Rt 9 near the hotel. The cops run speed traps all the time and you will get an expensive ticket. The speed drps from 55 to 45 for a very short distance !
eric
Stayed 4 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Eric,We appreciate your business and feedback. Our goal is to provide exceptional service. We certainly hope you were able to enjoy our complimentary breakfast or take time for yourself and relax in our indoor pool. The next time you are in the area we would love for you to stay with us again.Sincerely,Hotel Management
Unfortunately our second night our neighbors were so loud and kept two of us up until 3 in the morning. I didn't want to cause issues as our daughter was sleeping and didn't want to wake her up. The third night the same thing happened but I called the front desk. It quieted down enough to fall asleep. The hotel was great, but the neighbors were not.
MELISSA
Stayed 3 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Melissa,Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your stay with us despite any disruptions out of our control, and we hope you'll visit us again soon!Hotel Management
10/10 Excellent
Helen
9 Apr 2024
Liked: Property conditions & facilities
Clean with a good breakfast and amenities in the rooms.
Helen
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Helen,Thank you for your positive feedback and for sharing your five-star experience! We're delighted to hear that our amenities and standards of cleanliness contributed to a comfortable and enjoyable stay for you. We are looking forward to welcoming you back soon to Holiday Inn Express & Suites Peekskill-Lower Hudson Valley.Hotel Management
Overall my stay at the Holiday Inn Express Peekskill, NY
was very pleasant. Front desk staff was friendly and check-in was quick. The room was nicely decorated and bathroom looked newly renovated. The bed was very comfortable and room was quiet all night. I found the lights dim and inadequate, with all lights on room seemed dark.
The breakfast is below standard for similar hotels but appreciated hot coffee/tea all day.
Dorothy
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Dorothy,Thank you for sharing your experience at Holiday Inn Express & Suites Peekskill-Lower Hudson Valley. We're delighted to hear that your stay was pleasant, highlighted by our friendly front desk team and the tranquility of your room. We also appreciate your feedback regarding our lighting and breakfast offerings and will take these into consideration as we strive to improve our guest experience. It was wonderful to have you stay with us, and we look forward to welcoming you back for another enjoyable visit.Hotel Management
The only proper hotel in the area.
A little far from restaurants, if you don't have a car.
Tova
Stayed 4 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Tova,Thanks so much for the five stars! We appreciate your feedback, which helps us evolve as a destination and improve the experience of future guests. While we are located further from local dining spots, our hotel is proudly situated across the street from the Hudson River, with Riverfront Park across the street offering breathtaking views right from the comfort of our rooms. We hope you will visit us again soon.Hotel Management
Dear Lauren,Now there's a review that's going to make the day of every team member at Holiday Inn Express & Suites Peekskill-Lower Hudson Valley. We are delighted you enjoyed your stay and look forward to welcoming you back for another five-star experience.Hotel Management
2/10 Terrible
Kam Wah
12 Mar 2024
Kam Wah
Stayed 1 night in Mar 2024
10/10 Excellent
Gwen
Travelled with family and small children, Travelled with partner
Dear Gwen,Thank you! It's always a pleasure to welcome you back to Holiday Inn Express & Suites Peekskill-Lower Hudson Valley and we are delighted to you continue to be impressed. We look forward to seeing you again soon.Hotel Management
Only thing I can say bad is you have to get a employee to be in the pool and that's a ny thing not there fault but still annoying.
Katherine
Stayed 1 night in Feb 2024
Response from General Manager on 11 Mar 2024
Dear Katherine,Thank you for choosing to stay with us at Holiday Inn Express & Suites Peekskill-Lower Hudson Valley. Our goal is to provide every guest with a wonderful experience, so we're delighted you enjoyed your overall visit. However, we apologize for any inconvenience you encountered with some of our amenities. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.Hotel Management
10/10 Excellent
Gwen
Travelled with family and small children, Travelled with partner
Dear Gwen,Our friendly staff truly enjoyed hosting you and will be glad you appreciated their kind assistance. We're glad you had a comfortable night's sleep, and we look forward to hosting you again at Holiday Inn Express & Suites Peekskill-Lower Hudson Valley!Hotel Management
8/10 Good
Israel, Cortlandt Manor
Business traveller
8 Mar 2024
Liked: Amenities
I just like that when I arrived at close to 2am someone was at the front desk. Check in was speedy and my room was clean and ready for resting my tired mind and body.
Israel
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Israel,It's our priority to ensure our guests feel welcomed, no matter the hour, and we're glad your late arrival was met with a swift check-in and a comfortable room. Thank you for sharing your experience at Holiday Inn Express & Suites Peekskill-Lower Hudson Valley, and we look forward to serving you again.Hotel Management
The hotel was great. I did not like the location. It was very industrial with lot's of smoke stacks.
Loyda
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Loyda,Thank you for choosing Holiday Inn Express & Suites Peekskill-Lower Hudson Valley. While we're sorry to hear our property's location was less than idea, we're pleased you enjoyed our hotel during your visit. We would be happy to hear any specifics you're willing to share and would love to welcome you back in the future for an even better stay.Hotel Management
8/10 Good
Glisanta
Travelled with family, Travelled with family and small children
Dear Glisanta,Thank you for choosing Holiday Inn Express & Suites Peekskill-Lower Hudson Valley for your stay. We're delighted you found our place convenient for a comfortable night. It was a pleasure to have you as our guest, and we look forward to welcoming you back again.Hotel Management
8/10 Good
Dianne
25 Feb 2024
Liked: Cleanliness, staff & service
Nice and clean. We would stay again. Thank you!
Dianne
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Dianne,Thank you for choosing to stay with us at Holiday Inn Express & Suites Peekskill-Lower Hudson Valley. Impressing every guest with our pristine accommodations is a top priority for us, so we're thrilled that was the case for you. It was an absolute pleasure to host you, and we hope to welcome you back in the future.Hotel Management
Dear Richard,Thank you for sharing what you enjoyed about your experience at Holiday Inn Express & Suites Peekskill-Lower Hudson Valley! It was our pleasure to provide you with comfortable and refreshing accommodations, and overall, we hope you had a lovely getaway. Our team would be honored to host you again, so please keep us in mind!Hotel Management
10/10 Excellent
Mindy
19 Feb 2024
Mindy
Stayed 3 nights in Feb 2024
8/10 Good
Elizabeth
18 Feb 2024
Great
Elizabeth
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Elizabeth,Thank you for choosing Holiday Inn Express & Suites Peekskill-Lower Hudson Valley and for taking the time to share your lovely review. We are delighted to know we exceeded your expectations and look forward to welcoming you back for another great visit.Hotel Management
Dear Marco,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay with us. It was a pleasure having you here, and we hope to welcome you back to Holiday Inn Express & Suites Peekskill-Lower Hudson Valley again soon!Hotel Management
One of the beds in the room made a screeching sound when you moved from one side to the other when trying to sleep. Room 315
Allen F
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Allen,Thank you for leaving us feedback on your recent stay. The room number will help us address this issue immediately if you have not alerted the front desk during your stay. Please visit us again so we can show you a perfect experience that is more in line with our typical standards of high-quality standards. Hotel Management
I’m a travel nurse that works overnights. Unfortunately halfway through the trip they started work on the room next to me. So during the hours I’d sleep I’d heard drills going off. It would have been nice for advanced notice. And in turn I would have asked to change rooms.
Verified traveller
Stayed 4 nights in Jan 2024
Response from General Manager on 5 Feb 2024
We appreciate your feedback and understand how crucial rest is, especially given your demanding schedule. It's regrettable that we didn't provide advance notice regarding the work. We recognize the oversight and are committed to better communication in the future to ensure our guests' stays are as pleasant and undisturbed as possible. It is our hope to have another opportunity to accommodate you, ensuring a more peaceful and restful experience.Hotel Management
Dear Adam,We greatly appreciate your five-star rating, and it's wonderful to know that our clean, convenient accommodations impressed you during your visit. Thank you so much for the review, and we hope to see you again soon. Hotel Management
This hotel was perfect for our family visit to Shrub Oak. It was economical, comfortable and convenient. Breakfast was very good with wide variety of choices.
Verified traveller
Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
From our entire team, thank you for choosing Holiday Inn Express & Suites Peekskill-Lower Hudson Valley! We are so happy our accommodations were perfect for your family, and it's also great that our plentiful breakfast options started your days with us on the right foot. Hosting you was a pleasure, and we hope to welcome everyone back soon!Hotel Management
Staff was very helpful. Hotel was clean and comfortable and breakfast was good
John
Stayed 1 night in Jan 2024
Response from General Manager on 20 Jan 2024
Dear John,It warms our hearts to know that our amazing team members and clean, comfortable accommodations were the highlights of your visit. Thank you so much for the high rating, and we hope you will come back to join us again soon. Hotel Management
Easy and welcoming check in. Vey lean and comfortable room and bath. Very reasonable price.
Virginia
Stayed 1 night in Jan 2024
Response from General Manager on 13 Jan 2024
Dear Virginia,It brightens our day to know that you had a fantastic stay with us! We're delighted our team's warm hospitality left a memorable impression on you and that you were comfortable during your stay. We take great pride in offering our guests excellent value, so we're pleased you found your stay well-priced. Thank you for your great review, and we hope you return soon. Hotel Management
From check in til we checked out there was a strong smell of cigarettes even though it’s a smoke free hotel. In the middle of the night there was also someone pulling at the door handle. Was a very unpleasant and uncomfortable experience.
Sydney
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Sydney,Thank you for sharing your feedback. We apologize for the discomfort you experienced and the disturbance during the night. Your comfort is our highest priority, and we will address these issues promptly to ensure a more secure and pleasant environment for all our guests. We hope to have the opportunity to provide you with a more enjoyable and comfortable experience in the future.Hotel Management
Room was great, jacuzzi in room was a surprise and was good. Tomorrow breakfast should be very good.
Rosalind
Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Rosalind,Thank you for choosing Holiday Inn Express & Suites Peekskill-Lower Hudson Valley! We're thrilled you enjoyed your room and found the in-room jacuzzi a pleasant surprise. It's always our goal to exceed our guests' expectations with little touches of luxury. We also look forward to providing you with a fantastic breakfast experience tomorrow. Your satisfaction is our top priority, and we hope the rest of your stay continues to be enjoyable. Hotel Management
Was clean, spacious, friendly staff, perfectly located for my needs
Lucia
Stayed 5 nights in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Lucia,It was a pleasure to welcome you to Holiday Inn Express & Suites Peekskill-Lower Hudson Valley, and we are delighted you had such an enjoyable stay. Your wonderful compliments will be shared with our team, and we look forward to welcoming you back for another five-star experience.Hotel Management
Dear Regina,Thank you for choosing Holiday Inn Express & Suites Peekskill-Lower Hudson Valley and for taking the time to share your lovely, five-star review. Our team works hard to ensure our guests have an enjoyable visit, so they will be delighted to know how much you enjoyed their kind service and our spotless accommodations. We look forward to welcoming you back again soon.Hotel Management
Really well-run motel. Pristine in cleanliness, I loved the gym, friendly staff, lots of parking close by the rooms.
Only demerit: Pool down for maintenance with no plan for reopening -- I was disappointed having packed my suit!
MATTHEW
Stayed 2 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Matthew,What amazing compliments! Hearing that the cleanliness you experienced was pristine and you got to see our warm hospitality firsthand lets us know that we are on the right track. Thank you so much for the amazing review. We look forward to welcoming you back to Holiday Inn Express & Suites Peekskill-Lower Hudson Valley. We hope you'll be able to utilize our relaxing pool.Hotel Management