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Reviews of Windsong Guest Apartments

3 out of 5
Windsong Guest Apartments
30 & 32 Princess Estate, Pembroke Parish

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 77 reviews" "
Rating 8 - Good. 23 out of 77 reviews" "
Rating 6 - Okay. 6 out of 77 reviews" "
Rating 4 - Poor. 1 out of 77 reviews" "
Rating 2 - Terrible. 3 out of 77 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Scarlett

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Roslyn and Judy on 11 May 2024
Thank you for letting us know that you enjoyed your stay with us.

10/10 Excellent

Tanya

Liked: Cleanliness, amenities, property conditions & facilities
Great Location. Friendly host and staff
Stayed 2 nights in Apr 2024
Response from Roslyn on 6 May 2024
Thank you so much. We are happy to know you enjoyed your stay. If you ever need us again we will be delighted to have you. Roslyn and Judy

10/10 Excellent

Jamie, Calgary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our visit. For a price friendly option - this guest house is great. The team keeps the rooms absolutely sparkling, and great kitchen tools to make some meals.
Stayed 7 nights in Aug 2023
Response from Roslyn on 5 Sept 2023
Thank you for a positive review. We always try to put our guest first in providing them with as much as we can. We believe that working together makes a difference. Please visit us again in the future.

10/10 Excellent

Christopher, Warwick

Stayed 2 nights in Jul 2023
Response from Judy on 1 Aug 2023
Thank you so much for an excellent review. We hope to see you in the near future.

10/10 Excellent

HUIDONG, Upper Saddle River

Liked: Cleanliness, amenities, property conditions & facilities
Great host and great property at very reasonable price!
Response from Roslyn on 20 Jun 2023
Thank you Huidong for this wonderful review. Please visit Bermuda again in the future. We are happy to know you enjoyed your visit with us,

10/10 Excellent

Duane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Judy was an absolute pleasure and very helpful and knowledgeable of the history and area of Pembroke and Hamilton areas. Always willing to assist us and very attentive. Will book again and again.
Stayed 3 nights in Jun 2023
Response from Judy on 13 Jun 2023
Thank you for the review. It was a pleasure working with you. you are welcome at any time at Windsong.

10/10 Excellent

Gerald J

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023
Response from Roslyn on 12 May 2023
Hello Gerald,Thank you for this review. We hope we can assist you in the future. Take care.

10/10 Excellent

Barbara

Liked: Property conditions & facilities
Stayed 6 nights in Apr 2023
Response from Roslyn on 17 May 2023
Thank you Barbara for a good review.

10/10 Excellent

Maryerin

Travelled with group
Liked: Cleanliness, room comfort
Great place to stay!
Very welcoming and helpful. Walking distance to stores and food, the place was everything I expected. When I come back I hope they have availability.
Stayed 4 nights in Dec 2022
Response from Judy on 15 Dec 2022
Hello Maryerin,We at Windsong Guest Apts have always strived to make our guest feel welcome. We are so glad that you enjoyed your stay with us. When thinking of Bermuda, please think of us.

8/10 Good

Keena

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Beautiful view & property well manicured. Quiet neighborhood.
Stayed 4 nights in Oct 2022
Response from Roslyn on 26 Oct 2022
Thank you for this review.

10/10 Excellent

RUBY, Browns Summit

Liked: Cleanliness, property conditions & facilities
Loved staying at this property. The only drawback was unaware of how far it was from the purpose of my trip - to visit family. There are no restaurants and public transportation is quite a way off. However, the owner is very helpful in setting up taxis and food delivery is available (or you can use the taxi and visit the grocery store and cook yourself in the fully equipped kitchen). I would recommend this guesthouse for its serenity - the pros outweigh the cons which are workable
Stayed 3 nights in Oct 2022
Response from Roslyn on 12 Oct 2022
Thank you for this review. Most of our guest either walk into Hamilton or rent mopeds. Taxi fare is 10 to Hamilton. We are sorry that it did not work out for you as you had wanted. We realize that some people are not able to walk far.

10/10 Excellent

SADA

Stayed 3 nights in Sep 2022
Response from Roslyn on 9 Sept 2022
Thank you so much for this review. We do try to make our guest feel happy.

8/10 Good

Richard

Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
The property was in excellent condition. We had a studio with all the amenities of home. The owner was onsite and very friendly without being intrusive. I would book this location again in the future, and also recommend it to family and friends.
Stayed 2 nights in Jul 2021
Response from Roslyn on 1 Aug 2021
Thank you so much for appreciating Windsong Guest Apts. Thank you also for an excellent review.

10/10 Excellent

Phillipa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Roslyn on 7 Nov 2019
Thank you Phillipa for a great review. We were happy to have hosted your two staff members. They seem to have enjoyed their stay with us. Looking forward to doing more business with you in the future.

10/10 Excellent

Michele, Maryland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is well kept and the grounds are quiet and neatly manicured. Ms. Anderson is the owner who made herself available upon our arrival and made certain that all needs were met during our entire visit.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located near North Shore Road in Pembroke. It is in a beautiful location and is clean and well kept. It is a little far to walk into Hamilton to get a bus or ferry but taxis can be arranged for $10-12 each way. If you are young and active you can walk this in about 20 min. It is very steep hills. This was the perfect set up for my Aunt and I while visiting Bermuda searching for family history records.
Stayed 6 nights in Aug 2019
Response from Roslyn on 11 Aug 2019
Thank you for this review. It was a pleasure hosting you and your aunt. You both respected our rules. Hoped you found what you were looking for. If you didn't I would expect that you will be coming back to Bermuda.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent room. Very nice staff. Windsong is a little bit out of the way, but a good value
Stayed 1 night in Apr 2019
Response from Roslyn on 17 Apr 2019
Thank you for this review.

8/10 Good

Vitaly, Acton, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great: spacious, comfortable, clean, well maintained and equipped. The inward location is a bit of a challenge in regards to transportation.
Stayed 3 nights in Aug 2018
Response from Roslyn on 15 Aug 2018
Thank you for this review. We enjoyed hosting you both. You did obey all rules and we would like to see you back here some day, We are sorry to hear that you eperience problems with getting transportation. We must stress that Bermuda is in our peak season with so many cruise ships in and hotels full. We often encourage our guest to use alternative ways to get about. There are a few such as mopeds, private cars and the bus.

10/10 Excellent

RICK, sioux city iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet neighborhood
Very nice place to stay. Owner of the property took care of every request we made. They were in everyday to take care of room. It's in a quiet neighborhood away from the busy part of town. Highly recommended.
Stayed 4 nights in Jun 2018
Response from Roslyn on 7 Jun 2018
Thank you Rick. We appreciate how you and your brother left the apartment in such a clean way. You both adhered to the house rules. Please come back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice place close to everything
Stayed 2 nights in May 2018
Response from Roslyn on 30 May 2018
Thank you so much for this review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A peaceful place
We stayed here for the Memorial Weekend. It was nice to be awayfrom big cities and enjoyed the peaceful weekend. It's a bit far to main beaches, but worked out fine. A nice facility.
Stayed 3 nights in May 2018
Response from Roslyn on 29 May 2018
Thank you so much for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment not great location
Lovely apartment, clean, comfortable and quite well serviced although the fridge was quite noisy at times throughout the night and you will need to get a few groceries in milk, coffee etc. The bed was very high as it had two mattresses on! It’s in a residential area so not near any restaurants or beaches so must rely on buses, taxis or walk, there is very little street lighting and pavements and buses from Hamilton to the area stop running at 6pm so have to get a taxi back. It is an uphill/downhill walk to the bus stop or into Hamilton so unless you have a car or moped the area may not suitable for anyone with walking difficulties. Tourists not allowed to hire cars however, a new concept to Bermuda, you can now hire a small electric 2 seater car, but book it well in advance as they go very quickly.
Stayed 5 nights in May 2018
Response from Roslyn on 26 May 2018
Thank you for this review. We are indeed in a residential area as stated in our write-up. We think we are more afforded than our major hotels and the money you save you can spend on a $10 taxi to Hamilton and then catch a bus to anywhere after that. For most guests the beds have not been an issue but because some folks may have difficulty getting we will lower them. We do offer a stepping stool to make it easy to get into the bed. We will work on immeidately getting a thinner mattress that will work with our toppers.

8/10 Good

char , boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Walking distance to Hamilton. Spacious and nice kitchen. Walk to grocery. There is a hill that needs to be navigated when walking to town. Easy enough but not for physically impaired. Hostess is accommodating and pleasant. Would def stay there again.
Stayed 3 nights in Jun 2017

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BDA
The no sidewalks scared me, otherwise not far to walk to Hamilton
Stayed 1 night in Nov 2017

8/10 Good

Mario, Switzerland / North Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like home
This is a large vacation apartment. Comfortable bedroom, wide kitchen area an living room. It is very well kept and clean. Very close to a couple of food stores
Stayed 5 nights in Aug 2017
Response from Roslyn on 2 Sept 2017
Thank you for expressing just how much you enjoyed staying at our guest house. We always try to treat our guest with fairness and we how that you will return again soon.

8/10 Good

Jeremy, Long Island, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great alternative to high priced hotels
I was very skeptical when I booked the Windsong over a traditional hotel and after arrival, it definitely took some time for me to get used too but that was no big deal. This was our 2nd stay in Bermuda and this was a great way to save money compared to staying at a hotel. We were greeted by Roslyn who was very nice and brought us to our room. The room was nice and clean on arrival. The AC was not on yet so was hot at first. The shower drain in our room did not drain but was promptly fixed after bringing to Roslyn's attention. I would say the one issue we had was when our room was cleaned during the day, our air conditioners were turned off. We were out from morning to right before dinner and would come back to get ready for dinner and go back out, so when we would return it was rather hot in the room considering it was high 80s/low 90s our whole trip. However, we did not bring this up to Roslyn so I am not saying she refused to leave them on, just thought this was odd. I thought the location of the Windsong was very good. We rented a scooter the whole trip, as we did on our first trip, and its about a 5 minute drive into Hamilton city. We took a taxi a couple nights into Hamilton and it was about $12 so not too bad. Overall, we definitely enjoyed our stay and will definitely consider staying here when we do come back. Roslyn was very nice for the short time we interacted with her. I would definitely recommend the Windsong to anyone considering it.
Stayed 6 nights in Aug 2017

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant accommodation.
Rosalind was very helpful and professional. We had one quick nights stay before our morning flight and we were very comfortable on ever level.
Stayed 1 night in Aug 2017

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

2/10 Terrible

Saonjie, Brooklyn, NY

Disliked: Staff & service, room comfort
Worst experience I have ever encountered!!
My friends and I went to Bermuda for the carnival and this was our first time on the island. I decided to stay a little longer than my friends to relax and enjoy some me time, therefore I booked a one bedroom apartment at Windsong Guest Apartments. My cousin had issues with her flight and had to a day later than expected. This was something last minute. Upon arrival the owner of the apartment was EXTREMELY rude when she found out that my cousin was staying one day with me. I told her I understand why she is upset but I am willing to pay extra for her since she was not originally on the reservation. She was raising her voice at me and I had to ask her several times to not raise her voice and then she proceeded to make a racist remark stating "I know your kind" which she repeated several times. I did not feel comfortable staying there, therefore I checked out that same day and stayed at Sandpiper Guests Apartments where I had a WONDERFUL experience. As soon as I returned home I filed a complaint with Expedia and contacted my credit card company to receive a full refund. I travel frequently and have NEVER had such a horrible experience.
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and friendly.
A bit out of town, so worth renting a scooter (ride carefully) but the nice proprietor helped arrange that, but a very pleasant stay. Thank you.
Stayed 6 nights in Jun 2017

2/10 Terrible

Francisco, B

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible manors from the owner.
Although she has the policy for no kids (we have a 1 year old) and we didn't see it when we book, she let us stay in a different room. She made us feel horrible while we were there for only one night. Bad manors will not help attracting tourists.
Stayed 1 night in Jun 2017

10/10 Excellent

Patrick, Chattanooga, Tn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, very close to Hamilton!
Roslyn was very sweet and helpful, room was nice and was quiet! We ended up walking alot instead of getting a taxi or a scooter as we were basically 1.5 miles from Hamilton
Stayed 7 nights in May 2017

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, a little far from the tourist stuff or restaurants. cab service can be tough to get. The last morning though they provided one who was prompt and great.

6/10 Okay

Verified traveller

Liked: Staff & service
NYorker
Was pleasant for 1 night's stay. Roslyn was very welcoming. Too isolated. Can't walk to any shop or point of interest.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice apartment. Bring coffee.....It's a long walk to the gas station. :) Front street is within walking distance but not an easy walk. Good accomodations, not the greatest location.

8/10 Good

Alli, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment in a residential area
Owner was very nice. Walking distance to supermarket but with a hill to climb on return. Beautiful view.

8/10 Good

Alyson, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment!
Very large, well appointed space. Everything was very comfortable.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great spot

8/10 Good

Bonnie, Massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints except for the location
Roslyn is an excellent host and the room was perfectly adequate. Our only problem was the location. It's way out of the way from everything. Although public transportation is easily accessible, buses don't run out there after 4 in the afternoon so we had to take taxis home every night which is very costly. We were nervous about renting mopeds, but if you're game, this place would be great.

2/10 Terrible

Casey, San Diego, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beware of Landlord!
Not worth dealing with a dishonest person. While there may be some good reviews for this place as it is very nice and clean, it is not worth having to deal with this person. I emailed a few times before I arrived and was told I needed to pay additional fees. This person said I could not receive a refund and purposely did not respond to my e-mails in order to make life extremely hard for us when I arrived. this person was yelling, screaming, insulting, defaming, etc. and is not worth dealing with. Doesn't know how to run a business. *Expedia has asked me to make about 10 revisions to this review. I'd love to provide more details but this is the best I can do. Watch out!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Unhappy Guest
I will not stay here again.When arriving to Windsong i could not find anyone to let me into my room and afew other things i was displeased with There is a book of rules to go by.I felt like i was a school kid who was in trouble for not doing dishes before i left for the day I was left a book of rules.Alot of times i went to her office and she was unavailable.Not what i was looking for.I go every summer to Bermuda.This will not be on my list to stay.But it was very quite neighborhood and close to town.But not my cup of tea.

6/10 Okay

phillip, Boston

Liked: Cleanliness, property conditions & facilities, room comfort
Windsong
I would totally recommend the Windsong Guest Apts. The price of the room is extremely reasonable for people who want the Bermuda experience.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great place to stay.....
In arriving was interrogated and accused several times of coming to have a party even though I assured the landlord no such party was going to occur. Didn't have any alcohol in hand, wasn't loud or rowdy but yet still accused several times. For some odd reason there was a big deal made because I had purchased the room for my guests using my credit for my guests who were visiting the island. She gave me a horrid time because in her view me paying for my guest was suspicious and she told me multiple times that because of this her gut tells her she should cancel my reservation (it was 9 o'clock at night). After finally getting settled in the room the stay was great until the next morning when the landlords grandson walked into the house without knocking and unannounced and asked if the airconditioner was on. (An hour before checkout) I understand that people may have had bad experiences in the past but making new visitors feel like criminals (as we were told if she feels anything fishy going on she will call the police on us) is not acceptable.

10/10 Excellent

Gail, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous host - great accomodation
The host whose name is Rosalind did everything possible to make our short stay fabulous. Beautiful accomodation near north shore - and a mile walk from townI strongly recommend a visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home away from home
This hotel was fabulos and right down the street from Hamilton where everything was including public transportation, ferry ride, which leave every hour on the hour.. Mopeds are great to get around if you know where your going, roads are narrow so be very careful if you chose to rent one.. The people are amazing,very friendly, and taxi drivers are awesome as well.. This is a great place to stay and we will be returing with our children (s). The owner Roslyn was amazing and very helpful.. My new home away from home. Windsong quest apt. Bermuda, pembroke..

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Susan, Tampa, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a home away from home.
Rosalyn the owner/manager is so kind and accommodating. You get fast access Wi-Fi, full kitchen/dining area, living room and king size bed. I slept soundly, felt safe and was close enough that with a cab I was in town in 10 minutes for $10. Best of all it’s a nice view and the walks in the morning were enjoyable. I highly recommend staying here.

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place and a very nice owner.

10/10 Excellent

Samuel, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winding Guest Apartments is a super-bargain.
These are fully furnished apartments and I do mean fully. Roslyn, the manager tidies up daily and otherwise is available for answering questions. They are very very much larger than a motel room and so quiet you can hear the tiny frogs peep at night. The garden is pleasant for an evening glass of wine and there are no bugs (thanks frogs!). Your next door neighbor is a church. At half the cost of a motel / hotel Winding is a super-bargain.