The Houstons are GREAT HOSTS...they want you to have a GREAT stay. We experienced difficulty with the washing machine and their handyman, John attempted to fix it but when the fix didn't work, he was instructed to get a new washer/dryer. He did some dealing with a fellow handyman and arrived on a Sunday with the new equipment and worked, on a Sunday, until 10 PM getting the item installed and working properly. Really an excellent experience on the parts of the Houstons (for insisting on a new washer/dryer) and on John for installing it. Plus, the Houstons refunded $50 for the inconvenience. Thanks