Property amenity

Reviews of Courtyard by Marriott Columbus Phenix City

3 out of 5
Courtyard by Marriott Columbus Phenix City
1400 Whitewater Ave, Phenix City, AL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 509 out of 738 reviews
Rating 8 - Good. 131 out of 738 reviews
Rating 6 - Okay. 54 out of 738 reviews
Rating 4 - Poor. 26 out of 738 reviews
Rating 2 - Terrible. 18 out of 738 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice clean hotel with river walk that is beautiful.
Stayed 1 night in Jul 2025

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lacey and Crystal held it down
Stayed 1 night in Jul 2025

10/10 Excellent

Kristopher

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay , very relaxing and wonderful staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jennifer

Stayed 4 nights in Jun 2025

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really helpful. Shuttle was easy.
Stayed 2 nights in Jun 2025

8/10 Good

Kenzie

Stayed 1 night in Jun 2025

10/10 Excellent

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and the place was clean. The pool needs to be maintained more as by the end of the weekend it was cloudy and the bugs in the pool! But overall a great stay!
Stayed 3 nights in Jun 2025

8/10 Good

Savanna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location and river view wonderful, hospitality great!
Stayed 3 nights in Jun 2025

10/10 Excellent

Aleksey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Right by the river with the pedestrian bridge to the river walk and a few restaurants.
Stayed 2 nights in Jun 2025

10/10 Excellent

Denice Boyt

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Jeremy

Stayed 3 nights in May 2025

6/10 Okay

Angela T

Business traveller
Liked: Amenities
The hotel lobby was nice but the rooms could use some work. The room i orginally was placed in had water dripping from the ceiling after a storm came through but i could tell by the ceiling this was not the first time. They quickly moved me but definitely an issue.
Stayed 1 night in May 2025

10/10 Excellent

Jenn

Travelled with family
Liked: Amenities, property conditions & facilities
Everything was very clean. The staff was friendly and helpful. Everything has been recently renovated and it's still got that "new" feeling. My family loved the pool. Wonderful to be right on the river and be able to walk on the bridge over to the other side. Thank you.
Stayed 1 night in May 2025

10/10 Excellent

Sherri

Liked: Cleanliness
I stayed here for a one night stop on a drive home. Everything was great! I made sure to get up early to take a walk along the river which was amazing! It is a short stroll across the bridge to some great bars and restaurants. I showed up after the bar was closed but it looks really nice. Highly recommend!
Stayed 1 night in May 2025

10/10 Excellent

Natoshh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience!
Stayed 1 night in May 2025

6/10 Okay

Liesl R.

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean, althought bathroom needed to be updated- possibly
Stayed 1 night in May 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking bridge over to downtown Columbus. Many restaurants and shops. Great location.
Stayed 1 night in May 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new clean and walking access to Many restaurants.
Stayed 1 night in May 2025

10/10 Excellent

Reisha

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Nice staff
Stayed 1 night in May 2025

10/10 Excellent

Rebecca, mcalester

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The ev charger was broken but the bed was comfy and the room was clean.
Stayed 1 night in May 2025

10/10 Excellent

Rene'e

Liked: Cleanliness
Very nice and clean. Iris was great
Stayed 1 night in Apr 2025

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Dwight

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Great Hotel but don't recommend the Bistro

Overall hotel staff was friendly and accommodations were nice. Bed mattress was kind of hard for my liking. Did have a poor experience at the Bistro unfortunately. Ordered Breakfast and it took almost an hour to get my food. This caused a significant delay in my travel plans. If I knew there would be such a delay I would have just went to a restaurant outside of the hotel for better service. Very disappointing. Also saw a moldy cake in their display case.
Stayed 1 night in Apr 2025

8/10 Good

Evon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

FRANCIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility and the property were great. Only one issue, the water pressure wasn't good, it was very slow and not very hot.
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was unbelievably friendly and kind. Very clean, nothing was broken or askew. They have a safety system on the exterior doors so no one can enter the lobby without a key after certain hours. Super easy checkin and checkout.
Stayed 1 night in Mar 2025

4/10 Poor

Ruben

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Arrived about 12 pm understanding it may be early for a room, but the female indicated she had a room available, which I was delighted, then a tall male took over my check-in and said my room wasn’t available, and to wait one hour. Came back after one hour and was told that only have 6 rooms of my category so I had to come back another half hour. Finally after went to room 215 and the noise from every car was unbearable. Went to front desk and this time a shorter male said that I booked through a third party and couldn’t move me, he even said that’s why he hates third parties (Expedia). He was going to call my room after he spoke to GM. After 2 hours I went downstairs hoping for a GM. The associate said he was gone until tomorrow and there wasn’t a front office manager. My problem was with the room noise, and told him that I paid almost $200 not to be able to sleep with the noise. He eventually somehow was able to move rooms, so the fact it was booked as third party is truly irrelevant and he just didn’t want to extend customer service.
Stayed 1 night in Mar 2025

10/10 Excellent

Oscar

Liked: Staff & service, amenities, property conditions & facilities
They gave me early check in . Attended to my room .And even let me reheat my food
Stayed 3 nights in Mar 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Chad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We enjoyed the location of the hotel and the hotel itself. We were disappointed with the cleaning staff and they failed to clean our room the first day, we had to go down to the lobby to get clean towels for the second day, and on the final day they only took out the garbage and left clean towels in the bathroom, but did not clean the bathroom nor did they make up the beds.
Stayed 3 nights in Mar 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Limited on site food available. Bar menu. No area restaurants either
Stayed 2 nights in Feb 2025

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Always clean
Stayed 3 nights in Feb 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Alysia

Stayed 2 nights in Feb 2025

8/10 Good

Erwin Aguirre, Cd Juarez

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is clean and well-located, you can walk along the river, and the food is good. I just think the service could be improved.
Stayed 2 nights in Feb 2025

6/10 Okay

Natasha

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

namibia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Kendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Hotel very nice wish they offer free breakfast for the price we pay.
Stayed 1 night in Feb 2025

10/10 Excellent

Jackson

Stayed 2 nights in Jan 2025

10/10 Excellent

Zatara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had was the heat didn't work that well. It was chilly in the room but comfortable.
Stayed 1 night in Jan 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bathroom sink! Still give 4 stars.

My only issue was with bathroom. The sink apparently has some blockage and water drained extremely slow. The only other issue was that one of the elevators was stuck on 3rd floor the entire weekend. Luckily there was a second elevator given I was on 4th floor!
Stayed 2 nights in Jan 2025

6/10 Okay

Ellis

Travelled with family, Business traveller
The location is csntral. The hotel has ataff ossues. I was told to takw my own trash to the dumpster outside if i wanted it taken out. The elevators are alow and shock yoi every time you touch the buttons. The kitchen is chaos th cook has to take orders then go cook. Food was expensive and raw.
Stayed 2 nights in Jan 2025

10/10 Excellent

stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to downtown and the river
Stayed 1 night in Dec 2024

10/10 Excellent

Linda, Clermont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025