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Reviews of Residence Inn by Marriott Phoenix West/Avondale

3 out of 5
Residence Inn by Marriott Phoenix West/Avondale
11410 West Hotel Way, Avondale, AZ

Reviews

9.4

Exceptional

Rating 10 - Excellent. 326 out of 408 reviews" "
Rating 8 - Good. 44 out of 408 reviews" "
Rating 6 - Okay. 12 out of 408 reviews" "
Rating 4 - Poor. 10 out of 408 reviews" "
Rating 2 - Terrible. 16 out of 408 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little loud noise from no.10 but always comfortable there.
Stayed 1 night in May 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the check in desk were very friendly
Stayed 1 night in May 2024
Response from Casey on 10 May 2024
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

10/10 Excellent

Blair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, friendly helpful staff, spacious clean rooms - couldn’t say enough good things about the staff here, everyone was so friendly and helpful. Special shout out to Sophia at reception who checked us in and out and was very accommodating to our late check out request. She was so friendly and remembered us throughout our trip which was a nice touch. All the staff would greet you throughout the day and were all very helpful. The property itself had great rooms, pretty basic but clean and everything you need. The only let down was the sofa bed, it was extremely thin and springy making it very uncomfortable. I ended up folding away the sofa bed and just sleeping on the sofa as it was, which was comfier but still not ideal. Other than this though, the property was perfect for our needs. Just off the I-10, plenty of parking spaces, and complimentary breakfast, and a great little pool area. Would highly recommend and I’m sure we’ll be staying again!
Stayed 7 nights in May 2024
Response from Casey on 9 May 2024
Thank you for your incredible review! We are so happy to hear that you enjoyed your stay with us. We will pass along your fantastic compliments to Sophia and the rest of our team. We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Casey on 11 May 2024
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

10/10 Excellent

Hannelore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel. Nice room with functional kitchen. We love the bed and pillows. Breakfast menu offerd great variety. A bit noisy if your room faces the highway. Highly recommended. We would stay there again.
Stayed 5 nights in Apr 2024
Response from Casey on 7 May 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

10/10 Excellent

Andrea Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel when visiting Phoenix.
Stayed 2 nights in Apr 2024
Response from Casey on 3 May 2024
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

10/10 Excellent

Darlene, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Staff friendly. Easy location and convenient. Quiet building. Can hear some traffic noise depending what side of the building you are on. It didn’t bother me but it might bother some.
Stayed 4 nights in Apr 2024
Response from Casey on 28 Apr 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

10/10 Excellent

Jamie

Travelled with family, Business traveller
Liked: Property conditions & facilities
Staff are friendly and helpful
Stayed 2 nights in Apr 2024
Response from Casey on 21 Apr 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us and that you enjoyed your wonderful team! We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

10/10 Excellent

Alpha Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff was extraordinarily friendly and welcoming! The property is clean, quiet and smells good.
Stayed 2 nights in Apr 2024
Response from Casey on 15 Apr 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back to the property for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Ashley, Nepwort Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Casey on 13 Apr 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Casey on 10 Apr 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Casey on 27 Mar 2024
Thank you for your fantastic review. We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

8/10 Good

Carmen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Casey on 24 Mar 2024
Thank you for your review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy acces to the I10 to get anywhere in the area.
Stayed 7 nights in Mar 2024
Response from Casey on 23 Mar 2024
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large, roomy and comfortable
Stayed 7 nights in Mar 2024
Response from Casey on 23 Mar 2024
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

10/10 Excellent

jaylin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Casey on 22 Mar 2024
Thank you for your fantastic feedback! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back to the property when your travels return you to the Avondale Area!

6/10 Okay

Jonah

Stayed 6 nights in Feb 2024
Response from Casey on 23 Mar 2024
Thank you for your review. We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

8/10 Good

JOEL

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Facilities
Response from Casey on 25 Feb 2024
Thank you for your fantastic feedback! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

ARLENE

Travelled with family
Entrance gates closed making it harder to get to the front entrance.
Stayed 3 nights in Feb 2024
Response from Casey on 22 Feb 2024
Thank you for your review and your valuable feedback. We are happy to hear that you enjoyed your stay with us. We are sorry the gate closest to the Starbucks is closed - this is to prevent traffic from the restaurant impeding our guest's ability to park comfortably. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay so friendly
Stayed 2 nights in Feb 2024
Response from Casey on 11 Feb 2024
Thank you for your great review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another fantastic stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Good Option In Phoenix Area
Nice clean newer hotel. Excellent breakfast. Enjoyed the pool.
Stayed 5 nights in Feb 2024
Response from Casey on 10 Feb 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

4/10 Poor

Rebecca

Liked: Cleanliness
Three nights of no sleep 😁
It was not good and not bad. Marriott… what a letdown. The hotel is located next to a freeway most places are able to at least minimize the amount of noise coming in not here you heard everything it came in through the bathroom then even when we asked to move to the other side of the hotel they said they were booked out with four floors and not nearly enough cars out front. I think that you were just understaffed and didn’t want to help.
Stayed 2 nights in Feb 2024
Response from Casey on 5 Feb 2024
Thank you for your valuable feedback. We are sorry to hear that your stay fell short of our standard. We are sorry that the freeway noise caused a disturbance throughout your stay. We were fully sold out on Saturday of your stay with us and at a very high occupancy on Sunday. We are sorry that we were unable to accomodate a room transfer due to there being no rooms available. We thank you for your understanding. We hope we can welcome you back for another shot to impress you when your travels bring you back to the Avondale Area!

10/10 Excellent

Robynn

Stayed 3 nights in Jan 2024
Response from Casey on 21 Mar 2024
Thank you for your fantastic feedback! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Rory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much better than I expected. First class joint and top notch staff.
Stayed 2 nights in Jan 2024
Response from Casey on 31 Jan 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 3 nights in Jan 2024
Response from Casey on 31 Jan 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean nice quit good neighbor hood excellent breakfast
Stayed 4 nights in Jan 2024
Response from Casey on 29 Jan 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Casey on 28 Jan 2024
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad thing was freeway traffic noise
Stayed 2 nights in Jan 2024
Response from Casey on 19 Jan 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. We are sorry about the noise from the freeway - we hope your stay was still restful. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Markeitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Casey on 16 Jan 2024
Thank you for your amazing review! We are thrilled to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

8/10 Good

Breanna

Stayed 1 night in Jan 2024
Response from Casey on 5 Feb 2024
Thank you for your valuable feedback. We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Emma S

Stayed 3 nights in Jan 2024
Response from Casey on 16 Jan 2024
Thank you for your amazing review! We are thrilled to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service and very clean.
Stayed 1 night in Jan 2024
Response from Casey on 16 Jan 2024
Thank you for your amazing review! We are thrilled to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

2/10 Terrible

Jesse

Stayed 1 night in Jan 2024
Response from Casey on 19 Jan 2024
Thank you for your valuable feedback. We are sorry to hear that we fell short of expectations during your stay with us.

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So apparently you can’t have visitors at night time. I had 2 visitors, my uncle, aunt and a friend. (1st visit) and my co worker who came to pick me up for work and I told him no. That was enough to get my stay canceled. My uncle and aunt are old school so I’m sure it was more of how they look than anything. My co-worker looks like a bum but thats how he goes to work. The Hotel is amazing but they discriminate against people that look a certain way and automatically think they are up to no good
Stayed 1 night in Jan 2024
Response from Casey on 14 Jan 2024
Thank you for your valuable feedback. We are sorry to hear that we fell short of expectations. Thank you for choosing to stay with us.

10/10 Excellent

Curtis

Stayed 2 nights in Jan 2024
Response from Casey on 10 Jan 2024
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Ken

Stayed 1 night in Jan 2024
Response from Casey on 29 Jan 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Ryan

Stayed 2 nights in Dec 2023
Response from Casey on 9 Jan 2024
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was great property! The rooms were nice and clean. I felt safe and the property was not far from anything.
Stayed 3 nights in Dec 2023
Response from Casey on 30 Dec 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

yudong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New，clean，friendly staff，good value
Stayed 3 nights in Dec 2023
Response from Casey on 30 Dec 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

SHAVONNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The room was amazingly clean!
Stayed 1 night in Dec 2023
Response from Casey on 30 Dec 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

6/10 Okay

Fern

Stayed 5 nights in Dec 2023
Response from Casey on 30 Dec 2023
Thank you for your feedback. We are sorry to hear that we fell short of expectations during your last stay with us. We hope we can welcome you back for another shot to impress you when your travels bring you back to the Avondale Area!

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Place was clean ... lobby is beautiful. Check in was easy and front desk super friendly.
Stayed 1 night in Dec 2023
Response from Casey on 31 Jan 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

cecilia

Stayed 2 nights in Dec 2023
Response from Casey on 20 Dec 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Cam

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff! Especially at check in.
Stayed 1 night in Dec 2023
Response from Casey on 19 Dec 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Amrat

Stayed 1 night in Dec 2023
Response from Casey on 6 Jan 2024
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at the Residence Inn from Friday, December 8th to Monday, December 11th. Our stay was great. The property was clean. The receptionist at the front desk was fantastic. Her name is Tina and she really went out of her way to make us feel welcome. There are restaurants all around but a great ice cream place next door to the property. We weren't in town for very long just for the wedding but long enough to see that the property is well taking care of. The freeway is right next to the property as is an on ramp but I definitely don't feel the hotel was noisy at all. I slept on the couch as I need a firm support to a bed and although the bed looked cozy and inviting...my back says otherwise. The shower is large and the water temp and pressure perfect. There is a heated pool that we did not use and a gym. Breakfast is free and served till 9 weekdays and 930 weekends. Food was good and plentiful and coffee was hot with flavored creamers available, which is a plus. There is a Starbucks in the parking lot but we did not visit. No need with flavored creamers available amd Free Hot coffee. I would recommend this property to anyone.
Stayed 3 nights in Dec 2023
Response from Casey on 17 Dec 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Ryan

Stayed 3 nights in Dec 2023
Response from Casey on 2 Jan 2024
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Silvana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Casey on 11 Dec 2023
Thank you for your fantastic review. We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

8/10 Good

Meredith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities, staff, breakfast, room all wonderful. However, my room was located next to the freeway and the road noise was pretty loud even if sleeping with ear plugs.
Response from Casey on 13 Feb 2024
Thank you for your valuable feedback. We are happy to hear that you enjoyed your stay with us. I am sorry to hear that the freeway caused some disturbances during your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Casey on 5 Dec 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!