Thank you for staying with us!

Thank you for staying with us! We hope to accommodate you in the future.

Thank you for staying with us!

Dear Joseph, We sincerely appreciate your decision to stay at Extended Stay America and for sharing your valuable feedback with us. It brings us great joy to learn that your stay was pleasant. Our team is devoted to providing exceptional hospitality services to each guest, and we are delighted to know that we were able to make your stay a memorable one. Your positive remarks mean a lot to us, and we cannot wait to have you back again soon.Sincerely,Hotel Management

Dear Erin, Thank you for the outstanding feedback about your stay at Extended Stay America. We are pleased everything went great for you during your visit and that our wonderful location made it even better. We look forward to your return and wish you all the best with your future travels.Sincerely,Hotel Management

Dear flor, Thank you for selecting Extended Stay America during your trip. Reading about your experience with our associate brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management

Dear Sean, Thank you for staying with Extended Stay America and sharing your positive feedback. We're pleased to read you had a good experience overall, and your suggestions are greatly appreciated. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from reviews like yours. Your input is invaluable and allows us to address areas that could have made your stay more enjoyable. It was a pleasure having you as our guest, and we can't wait to welcome you back for another pleasurable experience.Sincerely,Hotel Management

Dear Ana, We appreciate your feedback regarding your recent stay. We apologize for any disappointment with the breakfast offerings and the level of service provided by our staff. Your comments are concerning, and we take them seriously. Please rest assured that we will address these issues internally to ensure a more satisfactory experience for our guests. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Management

Dear Mario a, It was a pleasure to read your fantastic review of your experience at Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Thank you for staying with us!

Dear James, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. As a team, we genuinely value feedback that allows us to make positive changes for the future. We will review your comments as a team to impact our guest experience better. Thank you for choosing us for your visit to the city, and we hope you will consider giving us another chance soon.Sincerely,Hotel Management

Dear Verlet, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Kylie, We are incredibly pleased you enjoyed your time with us at Extended Stay America and appreciate your review. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Your recommendation means a lot to us, and we look forward to welcoming you back for another wonderful experience.Sincerely,Hotel Management

Dear Byron, Please accept our apologies for the disappointing experience you had with us. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We will review this situation with our team and take extra care to avoid such inconvenience in the future. While we know this does not change what you experienced, we are incredibly sorry for the frustration this caused. We are wholly committed to regaining your trust and confidence, and we hope you will consider giving us another chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Yuchen, We apologize for the disappointment you experienced with our breakfast offerings and the lack of staff during early checkout. Your feedback is crucial, and we genuinely appreciate you bringing these concerns to our attention. We are actively reviewing our breakfast options and will work to improve the selection. Additionally, we will address the staffing issue to ensure a smoother experience for guests checking out early. Your input is valuable, and we hope to have the opportunity to provide a more satisfying stay in the future. Thank you for your understanding.Sincerely,Hotel Management

Dear Claudia, Thank you for your positive feedback about Extended Stay America! We're thrilled you found our hotel clean, the rooms comfortable, and received friendly service during check-in. Our priority is your satisfaction, and we look forward to providing another great experience.Sincerely,Hotel Management

Dear Anna Maria, Thank you so much for your outstanding review. It is wonderful to read that we exceeded your expectations and that you were especially happy with the cleanliness and the room. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Thank you for choosing Extended Stay America.Sincerely,Hotel Management

Dear Keith, Thank you for the kind review. It is always a pleasure to hear from our guests. Our staff works hard to deliver outstanding service and clean, comfortable accommodations, and we value your compliments. We appreciate you saying we will now be your hotel of choice whenever you are in the area. Thank you for choosing Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Keeonna, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management

Dear Laurie, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to know our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit the city. Sincerely,Hotel Management

Dear Bernadette, We're thrilled to hear that you found your room at Extended Stay America comfortable and clean! Your satisfaction is our priority, and we appreciate your positive feedback. Should your travels bring you back our way, we look forward to providing another enjoyable stay.Sincerely,Hotel Management

Dear Roger, Thank you for your wonderful review. We are thrilled to read that you enjoyed your stay with us and found our beds comfortable and our rooms clean and well-appointed. Providing our guests with an excellent experience is our top priority, and we understand how important it is to get a good night's sleep. We appreciate your business and hope to have the pleasure of welcoming you back to Extended Stay America on your next trip to the area. Have a safe journey.Sincerely,Hotel Management

Dear John, We sincerely apologize for the frustrations you experienced due to not receiving the room you booked. Please allow us to evaluate the situation to see what went wrong, and we will take appropriate action where necessary. In the meantime, if you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. We appreciate your patience and understanding, and we hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Laverne, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Guest, We're truly sorry to hear that you had a disappointing experience during your stay. We value your feedback and take it seriously. If there were any specific concerns or issues that you'd like to discuss, please don't hesitate to reach out to our customer service team. We're here to address any problems and improve our services for future guests. Regarding refund, if you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly for a refund. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future.Sincerely,Hotel Management

Dear Daniel, Thank you for staying with us and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management