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Reviews of La Quinta Inn by Wyndham Phoenix Sky Harbor Airport

2.5 out of 5
La Quinta Inn by Wyndham Phoenix Sky Harbor Airport
911 S 48th St, Tempe, AZ

Reviews

6.0
Rating 10 - Excellent. 248 out of 1255 reviews" "
Rating 8 - Good. 216 out of 1255 reviews" "
Rating 6 - Okay. 258 out of 1255 reviews" "
Rating 4 - Poor. 263 out of 1255 reviews" "
Rating 2 - Terrible. 270 out of 1255 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities
No one was here upon checkin. Waited 20min till someone finally showed up. No outlets to charge phones.
Stayed 1 night in Apr 2024

6/10 Okay

Danny

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Good price, many food choices very close. Room didn't have microwave or fridge. Ice machine closest to our room was out of order.
Stayed 1 night in Apr 2024

6/10 Okay

Anna

Travelled with group
The hotel needs updating. It is very old
Stayed 2 nights in Apr 2024

10/10 Excellent

Pamela, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly friendly and helpful, the gentleman who checked me in offered me so great options of what I could order around the area and had also offered me water when he noticed that was running on empty and tired after I came to this hotel last minute when I ran into issues with my original hotel booking down the street.
Stayed 1 night in Apr 2024

4/10 Poor

Charlene

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The bed sizes were supposed to be queens, but they were definitely smaller than that, probably doubles. And they were quite hard. My daughter forgot her favorite pajama pants in the room when we checked out. I called the next day to get them back. The front desk was supposed to have housekeeping call me back, but nobody did. I called 3 more times over the next 5 days, but nobody ever called back. I finally spoke with the manager, and even they didn’t call me back. Finally I was told that the pants were not in the lost and found, and there was nothing else they could do. We definitely know the pants were in the room, so they must have thrown them out or something. Not impressed with their customer service and lack of concern about the missing pants. The only positive about this hotel is that it was close to the airport, which is why we picked it.
Stayed 1 night in Apr 2024

4/10 Poor

Albert

Travelled with family
Disliked: Staff & service, property conditions & facilities
Crappy place. Loud AC banged all night. Staff arguing loudly with an unruly customer is last thing I need early morning.
Stayed 1 night in Apr 2024

8/10 Good

David

Travelled with family
The breakfast. No syrup for the waffles
Stayed 1 night in Apr 2024

2/10 Terrible

Rochelle

Travelled with partner
Dirty , sketchy hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Lilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were attentive to our needs! We choose the property because of proximity to the airport and a shuttle. It's delivered!
Stayed 1 night in Apr 2024

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Brian L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unhappy with the lack of room housekeeping. had to ask to get someone to do the room and the last day all we were given were bathroom supplies (given to us at the door entrance) after 2 days of nothing. Front counter staff were super and helpful and very friendly.
Stayed 5 nights in Apr 2024

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Steve

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked an accessible room however, The hotel does NOT know ADA standards, the toilet was a "short" toilet not accessable, I had to help my wife use the toilet every time. The tub was standard, not an accessible shower so we didn't use it.
Stayed 1 night in Apr 2024
Response from Shaun F, General Manager on 24 Apr 2024
Hello Steve,I sincerely apologize for the problems you encountered. We can assure you we are up to code on Federal compliance for ADA requirements. If you feel this is inaccurate, please reach out to the hotel and ask for my email.Thank you!

6/10 Okay

Jose

Travelled with family
Disliked: Staff & service
the property is older in good area.
Stayed 3 nights in Apr 2024
Response from Shaun F, General Manager on 24 Apr 2024
Hello Jose,Thank you for the review! We are working on updating our property in the summer.Thank you!

6/10 Okay

Odile

Average..
Stayed 1 night in Apr 2024

6/10 Okay

Steven

Disliked: Staff & service, amenities, property conditions & facilities
The price was low, my expectations were a bit higher than i received !! The pool was nothing lime the picture and not heated! I did appreciate the breakfast and that staff was nice !!!
Stayed 4 nights in Apr 2024

8/10 Good

JP

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

john

Disliked: Amenities, property conditions & facilities
This property seemed to be in a declining neighborhood. It did not feel very safe and the condition of the broken bed in my room, loud A/c and a sketchy area of town are all factors why I will never use this hotel again. The shuttle driver and staff asking verbally for tips and confronting guests is unacceptable
Stayed 1 night in Apr 2024

10/10 Excellent

huu duc

Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel's breakfast and its proximity to the airport and highways. However I have a problem with the room's key almost everyday during my stay. Thanks for the service. Duc
Stayed 4 nights in Apr 2024

4/10 Poor

Nicole

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet looked unvacuumed, the building and rooms are old and run down. Staff are very friendly.
Stayed 1 night in Apr 2024

8/10 Good

Lovina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The outside of property is nasty and dirty. Food is good
Stayed 1 night in Mar 2024

8/10 Good

Michael, modesto

Liked: Cleanliness, staff & service
Road construction in the area took me 45 minutes out of my way and after settling in, the tv didn't work and front desk said they were having issues with provider. Thank god they had internet and i had a phone. No restaurant for miles after Dennys next door closed and they had no options.
Stayed 1 night in Apr 2024

6/10 Okay

Andrew James

Disliked: Amenities
Rooms are quite dated and desperately need to be redone. The shower nozzle is mounted very low and doesn’t have much pressure. Ac is quite loud and it makes it hard to sleep.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dated, dirty, overpriced for what you get. Close to airport is the only positive.
Stayed 2 nights in Apr 2024

4/10 Poor

chafik

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Place is old and in disrepair
Stayed 1 night in Apr 2024

6/10 Okay

Kyle

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Was adequate for a place to sleep, I was flying solo so I was fine with it. Probably not up to par if I would have had the wife and kids. It was cheap and you get what you pay for. I’d stay again for the price but for example: only one working ice machine, curtain draw rod duct taped together, one wall lamp inop, shower head could use replacing, luggage closet door obviously had a hole patched and hanging kinda loose on the hinges. Nothing I’d so complain to management about but it’s the class of stuff that doesn’t surprise for a cheap hotel.
Stayed 1 night in Apr 2024

4/10 Poor

Kristina, Happy Valley

The front desk person never brought me an extra blanket I requested. The van’s seat belt was broken. Hallways were dirty
Stayed 1 night in Apr 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Amber

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport, but in a somewhat isolated area. The Denny's next door is closed, and no other food is available close by. If you have a car, you'll be fine. Get to breakfast early or you may not get food. They ran out of almost all food an hour before breakfast was supposed to be done being served. Thankfully, we like cinnamon-raisin bagels, lol, or else we'd have had nothing to eat 3 of the 4 days there. Our room was clean-enough overall, but the carpets were in dire need of being shampooed, as evidenced by our grimy socks.
Stayed 4 nights in Mar 2024

8/10 Good

Zsolt

Travelled with family
Liked: Staff & service
While I cannot give a lot of stars, quite honestly for the amount I spent, it was a decent experience. The beds were comfortable, staff was nice and friendly and we just ran a noise maker to deal with outside noises.
Stayed 1 night in Apr 2024

2/10 Terrible

Beth

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Karen Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Great staff!
Stayed 1 night in Apr 2024

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were friendly and it was close to the airport. the room was well taken care of.
Stayed 2 nights in Mar 2024

8/10 Good

Jesus

Stayed 1 night in Mar 2024

6/10 Okay

Bruce

Travelled with partner
This facility needs to be updated and not by adding another coat of paint on top of the half a dozen already there. We stayed in a suite and it was less the a 3 star rating, curtains missing, other have holes, air handling system full of soot and at intake and discharge vents Breakfast after 9:15 am was lacking as when something ran out they did not put more out, lots of guests had to settle for cereal, bread or bagels waffle mix empty, sausage and eggs gone. Hotel knows how many people are staying and need to ensure breakfast for all not just most Bruce Baker Repeat quest of La quinta chain for many years
Stayed 1 night in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Murray

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room had strange smell…shower terrible etc.
Stayed 1 night in Mar 2024

6/10 Okay

Heather

Stayed 1 night in Mar 2024

10/10 Excellent

WINNI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Morgan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight did not get in until 11:30pm of the day we were checking in. I had called the hotel earlier that morning to notify them of this. When we got to the hotel (very tired and ready for bed), the lady at the front desk told us that there were not any rooms left and the one I had booked was no longer available. We had two double beds and ended up having to stay in a one queen bed room. We obviously just went with whatever because we were so tired. We were not offered a refund or anything. Not to mention the hotel was very dirty, falling apart, shower was disgusting, and it smelled like smoke. I would never recommend stay here with the prices they give. Extreme waste of money.
Stayed 1 night in Mar 2024

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice quick stop after all day travel
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Rosemary

Stayed 1 night in Mar 2024

4/10 Poor

MICHAEL

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Wrote twice to the property asking for information on how to catch the shuttle. They ignored the messages. Got to the airport and called the hotel. They sent the shuttle and it arrived about 15 minutes later so it worked out but why couldn't they have responded to my queries? Got into the room and the toilet was running. I fixed it by attaching the flapper chain to the lever ... but why should I have to do that? TV didn't work and I couldn't figure out how to fix it. The hotel's internet credentials had expired so my virus protection software wouldn't allow me to use it. Called the front desk and was told to call back in 15 minutes. I didn't bother. On the plus side, the room was clean, the bed comfortable, the AC worked just fine and the shuttle back to the airport was on time ... but I probably won't be staying at a La Quinta again.
Stayed 1 night in Mar 2024

4/10 Poor

Steve

Disliked: Amenities, property conditions & facilities
I did not feel safe to leave the room by myself.
Stayed 1 night in Mar 2024

4/10 Poor

Sergio Lopez, HERMOSILLO

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was very dirty, needs to be replaced asap, all the doors are falling off, close doors, bathroom doors and room door. It was fairly clean but also very expensive considering the room conditions. I would definitely try to look for another option next time. Staff very friendly.
Stayed 1 night in Mar 2024

4/10 Poor

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were looking for a convenient place to stay near the airport for an early flight the next morning. I should have paid more attention to the reviews! The hotel lobby was outdated and noisy as a bus load of kids was having a buffet style meal there while people were checking in. Then there was the elevator which was shabby and dirty. When we opened the door to our room it met our worst fears. It was dingy, outdated old furniture and decor. There were stains on the carpet that looked like blood and the bathroom was also outdated. There was rust in the bathtub around the drain and the toilet was loose. Also, there were 3 lights that werent working. There are no eating places nearby or a convenience store. Also it was very noisy at night. You can hear traffic, people coming and going from their rooms. There are plenty of other hotels of other major brands around there and I should have booked one of those.To top it off our rate was $260 total! Definitely do not recommend and the management should pay more attention to the poor reviews!
Stayed 1 night in Mar 2024