Exterior
Check availability

Reviews of Premier Inns Tolleson

2.5 out of 5
Premier Inns Tolleson
8399 W Lynwood St., Tolleson, AZ

Reviews

5.6
Rating 10 - Excellent. 384 out of 1834 reviews" "
Rating 8 - Good. 278 out of 1834 reviews" "
Rating 6 - Okay. 283 out of 1834 reviews" "
Rating 4 - Poor. 281 out of 1834 reviews" "
Rating 2 - Terrible. 608 out of 1834 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Ana

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pude dormir tranquila sin escándalo.lo único que no me gustó es que olía a humo de cigarro
Stayed 1 night in May 2024

10/10 Excellent

Leydi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Receptionist was very rude.
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Hi Leydi,Thank you for the 5-stars! Hope to see you again soon!

2/10 Terrible

Deborah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was nasty, right in the middle of ghetto Town.. We paid for our room and just left... Do not go....
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Hello Deborah, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve.

6/10 Okay

Kairie

Stayed 1 night in Apr 2024
Response from General Manager on 23 May 2024
Hello Kairie, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The Tv's on some rooms are Ancient...
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Hello Daniel, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice customer service
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Hi Marcus,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

10/10 Excellent

Christopher, Fort Collins

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It's appropriate for the price and People were nice to deal with.
Stayed 7 nights in May 2024
Response from General Manager on 18 May 2024
Hi Christopher,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

6/10 Okay

Heidi

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Many transients staying here. Doors slamming all night, people hanging out in the parking lot, noisy. Hardly slept at all. Filthy room with ripped up carpet and the ceiling falling down over the shower. Horrible experience.
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Hello Heidi, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 Excellent

Donna

Travelled with family
.
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Hi Donna,Thank you for the 5-stars! Hope to see you again soon!

10/10 Excellent

Lizette, Avondale

Liked: Amenities
It was good
Stayed 3 nights in Apr 2024
Response from General Manager on 7 May 2024
Hi Lizette,Thank you for the 5-stars! Hope to see you again soon!

10/10 Excellent

Bertha

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Good customer service
Stayed 1 night in Apr 2024
Response from General Manager on 4 May 2024
Hi Bertha,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

6/10 Okay

Sammy

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Sara

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Hello Sara, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

Yurisa

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms smelled like cigar even thought they were non-smoking rooms it was horrendous, the area wasn’t tooo bad but not a lot of things were walking distance.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Hello Yurisa, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

6/10 Okay

brian

Travelled with partner
Liked: Staff & service
Nice and close to desert sky amphitheater $5 Uber to show 1 mile walk back Otherwise - it’s a bed
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Hello Brian, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 Excellent

Jesus

Liked: Cleanliness
Great Great
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Hi Jesus,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Cool..cool
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Hi Andrew,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

8/10 Good

marcos

Liked: Amenities
Really respectful
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Hi Marcos,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

4/10 Poor

Cindi

Liked: Staff & service
Disliked: Cleanliness, amenities
I mean good location but sucked on being clean and safe... neighbors loud and car wash area loud...stain on carpet looked like blood, their was no microwave.
Stayed 7 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Hello Cindi, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

8/10 Good

Catharine

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Hi Catharine,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

2/10 Terrible

Betty

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yhe room smell like crack heads smoking. The tv was like a 19inch. The blankets stunk, the shampoo dispenser was dirty. They ahould of removed it if it was not in use. It look old
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Hello Betty, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

4/10 Poor

Vaughn

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The exterior looked like a decent place to stay for the price. Once we walked into the room it had been run down and not taken care of very well. Whoever painted got paint all over the carpet instead of having a decent chair in front of the desk, there was a fold-up chair. The bathroom was missing a bunch of tiles. There was a hole in the wall by the bathtub. The toilet took forever to flush and by the time we were leaving would not flush. The towels and wash rags have long dark hair on them and the bathroom and countertop in the bathroom had hairs on it as well so I had not been cleaned. The comforter on the bed was pretty much thin like tissue paper and there were no other blankets provided.
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Hello Vaughn, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve.

10/10 Excellent

Claudia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Hi Claudia,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

10/10 Excellent

ashleey

Stayed 1 night in Apr 2024
Response from General Manager on 7 May 2024
Hi Ashley,Thank you for the 5-stars! Hope to see you again soon!

10/10 Excellent

Aika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from General Manager on 19 Apr 2024
Hi Aika,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

4/10 Poor

Teo

Disliked: Cleanliness, amenities, property conditions & facilities
A solid step down from a decrepit motel 6. Door lock didn’t work to get in with card. Toilet loose. No maid service or replacement towels. AC / heat didn’t work. Basically a dump. Swing by Walmart and grab a can of Lysol and some towels before you check in.
Stayed 4 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Hello Teo, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

Juan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I’m always grateful when I stayed in good places, but this was not the case. Nightmare room with carpet and TV over 30 years old, next day get a newest room but with little cockroach on it, as a guest. The place needs some love.
Stayed 3 nights in Apr 2024
Response from General Manager on 14 Apr 2024
Hello Juan, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 Excellent

Victor

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Hi Victor,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

10/10 Excellent

Claudia

Travelled with partner
Liked: Property conditions & facilities
Fair price , room good
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Hi Claudia, Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

6/10 Okay

Wycliffe

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Hello Wycliffe, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Hello David, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

Noel

Travelled with family
Disliked: Amenities
Carpet are too old
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Hello Noel, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

8/10 Good

Jaime

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Checking in was so easy and fast! Natalia at the front desk was so amazing!! Her customer service and her willingness to help was outstanding, especially after our 5 hour drive! She was killin it up there!! Rooms REALLY need an update! We rented two rooms and both were in really bad shape. Refrigerators didn't work and both had a oders.
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Hello Jaime, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

6/10 Okay

Javier

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I booked this hotel room last minute. The only room available was clean and tidy. There was a lot of noise at night around the hotel. but other than that, my stay was good
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Hello Javier, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

Thania

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was overpriced for a terrible experience. Upon walking into the room we immediately had to prop open the door because the smoke residue was so strong we had difficulty breathing. Visually, the room was revolting. The carpet was so discolored and covered in stains that we were scared to step on it without shoes. Additional we made the mistake of bringing a black light. The sheer amount of anonymous fluids in the walls, the ceiling, and even inside the fridge was beyond words.
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Hello Thania, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve.

2/10 Terrible

Pearl

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In prison and a not so nice people woking and they try to get you for money
Stayed 2 nights in Apr 2024
Response from General Manager on 7 Apr 2024
Hello Pearl, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

2/10 Terrible

Josh

Disliked: Staff & service, property conditions & facilities
Worst neighborhood in Arizona Police came multiple times through the night Hellish experience.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr 2024
Hello Josh, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve.

4/10 Poor

Fernando

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Hello Fernando, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 Excellent

linsay

Liked: Cleanliness, property conditions & facilities
Love it here!
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Hi Linsay,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

6/10 Okay

Tadashi

Stayed 5 nights in Mar 2024
Response from General Manager on 21 Apr 2024
Hello Tadashi, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

10/10 Excellent

Martha

Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Hi Martha,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

10/10 Excellent

Leydi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Hi Leydi,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

8/10 Good

Corwin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I enjoyed it cause we were tired and there were dining available walking distance and very comfortable.
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Hi Corwin,Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

2/10 Terrible

Adelin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Hello Adelin, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve.

2/10 Terrible

Stephanie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unorganized, tv didn’t work - Incompetent staff - Got a refund and left! Never again
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Hello Stephanie, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve.

10/10 Excellent

Antoinette

Liked: Cleanliness
Like
Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Hi Antoinette,Thank you for the 5-stars! Hope to see you again soon!

2/10 Terrible

Ellen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures on website were of a nice looking room. This room was bare. It had 1 very thin blanket nothing to make the room appealing. There was mold in the shower. The bed was old and lumpy. There was an armed guard and checkin was through a bullit proof glass. DON'T STAY HERE!!!
Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Hello Ellen, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

4/10 Poor

Patricia, Seattle

Disliked: Cleanliness
Place not that great but cheap
Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Hello Patricia, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

6/10 Okay

Robert

Liked: Staff & service
Clean and reasonable price
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Hello Robert, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and Sheets weren’t changed when we arrived
Stayed 3 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Hello Michael, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we will share your concerns with our team to help us improve. We hope you can give us a second chance soon.