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Reviews of Residence Inn by Marriott Phoenix West/Avondale

3 out of 5
Residence Inn by Marriott Phoenix West/Avondale
11410 West Hotel Way, Avondale, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 318 out of 400 reviews" "
Rating 8 - Good. 44 out of 400 reviews" "
Rating 6 - Okay. 12 out of 400 reviews" "
Rating 4 - Poor. 10 out of 400 reviews" "
Rating 2 - Terrible. 16 out of 400 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Darlene, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Staff friendly. Easy location and convenient. Quiet building. Can hear some traffic noise depending what side of the building you are on. It didn’t bother me but it might bother some.
Stayed 4 nights in Apr 2024
Response from Casey on 28 Apr 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

10/10 Excellent

Jamie

Travelled with family, Business traveller
Liked: Property conditions & facilities
Staff are friendly and helpful
Stayed 2 nights in Apr 2024
Response from Casey on 21 Apr 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us and that you enjoyed your wonderful team! We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

10/10 Excellent

Alpha Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff was extraordinarily friendly and welcoming! The property is clean, quiet and smells good.
Stayed 2 nights in Apr 2024
Response from Casey on 15 Apr 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back to the property for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Ashley, Nepwort Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Casey on 13 Apr 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Casey on 10 Apr 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Casey on 27 Mar 2024
Thank you for your fantastic review. We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

8/10 Good

Carmen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Casey on 24 Mar 2024
Thank you for your review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy acces to the I10 to get anywhere in the area.
Stayed 7 nights in Mar 2024
Response from Casey on 23 Mar 2024
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large, roomy and comfortable
Stayed 7 nights in Mar 2024
Response from Casey on 23 Mar 2024
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

10/10 Excellent

jaylin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Casey on 22 Mar 2024
Thank you for your fantastic feedback! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back to the property when your travels return you to the Avondale Area!

6/10 Okay

Jonah

Stayed 6 nights in Feb 2024
Response from Casey on 23 Mar 2024
Thank you for your review. We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Avondale Area!

8/10 Good

JOEL

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Facilities
Response from Casey on 25 Feb 2024
Thank you for your fantastic feedback! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

ARLENE

Travelled with family
Entrance gates closed making it harder to get to the front entrance.
Stayed 3 nights in Feb 2024
Response from Casey on 22 Feb 2024
Thank you for your review and your valuable feedback. We are happy to hear that you enjoyed your stay with us. We are sorry the gate closest to the Starbucks is closed - this is to prevent traffic from the restaurant impeding our guest's ability to park comfortably. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay so friendly
Stayed 2 nights in Feb 2024
Response from Casey on 11 Feb 2024
Thank you for your great review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another fantastic stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Robynn

Stayed 3 nights in Jan 2024
Response from Casey on 21 Mar 2024
Thank you for your fantastic feedback! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Rory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much better than I expected. First class joint and top notch staff.
Stayed 2 nights in Jan 2024
Response from Casey on 31 Jan 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 3 nights in Jan 2024
Response from Casey on 31 Jan 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean nice quit good neighbor hood excellent breakfast
Stayed 4 nights in Jan 2024
Response from Casey on 29 Jan 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Casey on 28 Jan 2024
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad thing was freeway traffic noise
Stayed 2 nights in Jan 2024
Response from Casey on 19 Jan 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. We are sorry about the noise from the freeway - we hope your stay was still restful. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Markeitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Casey on 16 Jan 2024
Thank you for your amazing review! We are thrilled to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

8/10 Good

Breanna

Stayed 1 night in Jan 2024
Response from Casey on 5 Feb 2024
Thank you for your valuable feedback. We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Emma S

Stayed 3 nights in Jan 2024
Response from Casey on 16 Jan 2024
Thank you for your amazing review! We are thrilled to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service and very clean.
Stayed 1 night in Jan 2024
Response from Casey on 16 Jan 2024
Thank you for your amazing review! We are thrilled to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

2/10 Terrible

Jesse

Stayed 1 night in Jan 2024
Response from Casey on 19 Jan 2024
Thank you for your valuable feedback. We are sorry to hear that we fell short of expectations during your stay with us.

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So apparently you can’t have visitors at night time. I had 2 visitors, my uncle, aunt and a friend. (1st visit) and my co worker who came to pick me up for work and I told him no. That was enough to get my stay canceled. My uncle and aunt are old school so I’m sure it was more of how they look than anything. My co-worker looks like a bum but thats how he goes to work. The Hotel is amazing but they discriminate against people that look a certain way and automatically think they are up to no good
Stayed 1 night in Jan 2024
Response from Casey on 14 Jan 2024
Thank you for your valuable feedback. We are sorry to hear that we fell short of expectations. Thank you for choosing to stay with us.

10/10 Excellent

Curtis

Stayed 2 nights in Jan 2024
Response from Casey on 10 Jan 2024
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Ken

Stayed 1 night in Jan 2024
Response from Casey on 29 Jan 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Ryan

Stayed 2 nights in Dec 2023
Response from Casey on 9 Jan 2024
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was great property! The rooms were nice and clean. I felt safe and the property was not far from anything.
Stayed 3 nights in Dec 2023
Response from Casey on 30 Dec 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

yudong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New，clean，friendly staff，good value
Stayed 3 nights in Dec 2023
Response from Casey on 30 Dec 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

SHAVONNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The room was amazingly clean!
Stayed 1 night in Dec 2023
Response from Casey on 30 Dec 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

6/10 Okay

Fern

Stayed 5 nights in Dec 2023
Response from Casey on 30 Dec 2023
Thank you for your feedback. We are sorry to hear that we fell short of expectations during your last stay with us. We hope we can welcome you back for another shot to impress you when your travels bring you back to the Avondale Area!

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Place was clean ... lobby is beautiful. Check in was easy and front desk super friendly.
Stayed 1 night in Dec 2023
Response from Casey on 31 Jan 2024
Thank you for your fantastic review! We are happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

cecilia

Stayed 2 nights in Dec 2023
Response from Casey on 20 Dec 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Cam

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff! Especially at check in.
Stayed 1 night in Dec 2023
Response from Casey on 19 Dec 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Amrat

Stayed 1 night in Dec 2023
Response from Casey on 6 Jan 2024
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at the Residence Inn from Friday, December 8th to Monday, December 11th. Our stay was great. The property was clean. The receptionist at the front desk was fantastic. Her name is Tina and she really went out of her way to make us feel welcome. There are restaurants all around but a great ice cream place next door to the property. We weren't in town for very long just for the wedding but long enough to see that the property is well taking care of. The freeway is right next to the property as is an on ramp but I definitely don't feel the hotel was noisy at all. I slept on the couch as I need a firm support to a bed and although the bed looked cozy and inviting...my back says otherwise. The shower is large and the water temp and pressure perfect. There is a heated pool that we did not use and a gym. Breakfast is free and served till 9 weekdays and 930 weekends. Food was good and plentiful and coffee was hot with flavored creamers available, which is a plus. There is a Starbucks in the parking lot but we did not visit. No need with flavored creamers available amd Free Hot coffee. I would recommend this property to anyone.
Stayed 3 nights in Dec 2023
Response from Casey on 17 Dec 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Ryan

Stayed 3 nights in Dec 2023
Response from Casey on 2 Jan 2024
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Silvana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Casey on 11 Dec 2023
Thank you for your fantastic review. We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

8/10 Good

Meredith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities, staff, breakfast, room all wonderful. However, my room was located next to the freeway and the road noise was pretty loud even if sleeping with ear plugs.
Response from Casey on 13 Feb 2024
Thank you for your valuable feedback. We are happy to hear that you enjoyed your stay with us. I am sorry to hear that the freeway caused some disturbances during your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Casey on 5 Dec 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs Up!
Celebrate our 9th anniversary. The stay was great. Nice and clean.
Stayed 1 night in Nov 2023
Response from Casey on 5 Dec 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Iris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Beautiful hotel and Nice attentive staff.
Stayed 1 night in Dec 2023
Response from Casey on 5 Dec 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

8/10 Good

tiele, Alexandria

Travelled with family
Liked: Staff & service, property conditions & facilities
Does not have any other eateries nearby, breakfast was very limited
Stayed 4 nights in Nov 2023
Response from Casey on 30 Nov 2023
Thank you for your valuable feedback. We hope we can welcome you back for another stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff like Tina were super great and accomodating. The bedside light and power station next to the queen bed toward the window was completely out and not working. The shelf in the bathroom was repaired but bowed down so items placed there would slide so I immediately stopped using it. The light switches were not intuitive and there were not any instructions. It would be nice to have some instructions. I called the property to let them know we would be arriving after midnight and they held our room. Didnt feel safe about parking in such a remote area where the property was located, especially Im parking at my own risk. I had to remain vigilant about my surroundings. Breakfast was great and the staff were cordial.
Stayed 1 night in Nov 2023
Response from Casey on 28 Nov 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. Thank you for your valuable feedback. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great. Will stay there again next year. check in took less than 2 mins. very courteous. I was impressed
Stayed 1 night in Nov 2023
Response from Casey on 28 Nov 2023
Thank you for your fantastic feedback! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

10/10 Excellent

Claudia, Rio Rancho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property but too close to the highway. Traffic was loud but luckily we were moved to the opposite side of the hotel which minimized the noise.
Stayed 3 nights in Nov 2023
Response from Casey on 28 Nov 2023
Thank you for your fantastic feedback! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!

4/10 Poor

Kelly

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff are excellent, it’s too bad it backs up against the freeway, I had a room overlooking the freeway and an entrance ramp to the freeway, it was extremely noisy all night long. So noisy turning on the AC unit fan high speed couldn’t drown it out. If you’re looking for a quiet place to sleep, this isn’t the place.
Stayed 1 night in Nov 2023
Response from Casey on 24 Nov 2023
Thank you for your review. We are very sorry to hear that your sleep was interrupted by the proximity to the freeway. We understand how important a good night's sleep is and we are sorry to hear that we fell short of providing that during your stay with us. We hope we can welcome you back for another shot to impress you when your travels bring you back to the Avondale Area.

10/10 Excellent

Josephine

Stayed 1 night in Nov 2023
Response from Casey on 24 Nov 2023
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels bring you back to the Avondale Area!