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Surestay Plus By Best Western Pigeon Forge

2.5 star property
Hotel with free parking, near Island at Pigeon Forge

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Desk, laptop workspace, iron/ironing board, WiFi
Private kitchenette
Reception
Exterior
Daily continental breakfast for a fee

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi
The price is HK$490
HK$550 total
includes taxes & fees
30 Sept - 1 Oct
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Room options

Available filters for rooms
Showing 3 of 5 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Highlights

Air conditioning
Heating
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Highlights

Air conditioning
Heating
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
  • 225 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Renovated in 2023
Hairdryer
Private bathroom
Microwave
  • 226 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Breakfast included
Parking included
Free WiFi
8.8 out of 10, Excellent, (2022)
The price is HK$596
HK$684 total
includes taxes & fees
22 Sept - 23 Sept
Pigeon River Inn

About the area

Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308

What's nearby

  • Old Mill - 13 min walk
  • LeConte Center at Pigeon Forge - 15 min walk
  • The Ripken Experience - Pigeon Forge - 3 min drive
  • Dolly Parton's Stampede Dinner Attraction - 3 min drive
  • Island at Pigeon Forge - 3 min drive

Getting around

  • Alcoa - Knoxville Airport (TYS) - 54 min drive

Restaurants

  • ‪The Old Mill Restaurant - ‬13 min walk
  • ‪Margaritavile - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪Baskin-Robbins - ‬5 min walk
  • ‪Golden Corral - ‬17 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel rejuvenated in 2023 and located near Island at Pigeon Forge
Close to LeConte Center at Pigeon Forge, Surestay Plus By Best Western Pigeon Forge provides amenities, such as laundry facilities and a 24-hour business centre. Guests can connect to free WiFi in public areas.
You'll also find perks such as:
  • Free self-parking
  • Continental breakfast (surcharge), smoke-free property and a vending machine
  • A 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 65 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as desk chairs and WiFi. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Microwaves, coffee/tea makers and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0 per stay)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends

Family friendly

  • Laundry facilities
  • Microwave

Conveniences

  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (on request)
  • Laundry facilities

Business services

  • 24-hour business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Grab bar in shower
  • Shower grab bar height (centimetres): 80
  • Hardwood flooring in public areas
  • Step-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 92
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Renovated entire property – July 2023
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

This property does not have any lifts

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Frequently asked questions

Is Surestay Plus By Best Western Pigeon Forge pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Surestay Plus By Best Western Pigeon Forge?

As of 20 Sept 2024, prices found for a 1-night stay for 2 adults at Surestay Plus By Best Western Pigeon Forge on 30 Sept 2024 start from HK$490.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Surestay Plus By Best Western Pigeon Forge?

Self-parking is free at this property.

What time is check-in at Surestay Plus By Best Western Pigeon Forge?

Check-in start time: 3:00 PM; check-in end time: 11:00 AM. After-hours check-in is not available.

What time is check-out at Surestay Plus By Best Western Pigeon Forge?

Checkout is at 11:00 AM.

Where is Surestay Plus By Best Western Pigeon Forge located?

Located in Downtown Pigeon Forge, this hotel is within a 15-minute walk of Pigeon Forge Factory Outlet Mall and LeConte Center at Pigeon Forge. Island at Pigeon Forge and Dollywood are also within 3 miles (5 km).

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 351 out of 645 reviews" "
Rating 8 - Good. 162 out of 645 reviews" "
Rating 6 - Okay. 73 out of 645 reviews" "
Rating 4 - Poor. 31 out of 645 reviews" "
Rating 2 - Terrible. 28 out of 645 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Dana

Travelled with family
Bathroom was clean. Outside needed maintenance
Stayed 3 nights in Sep 2024

10/10 Excellent

Angela S

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Place was clean
Stayed 1 night in Sep 2024

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Very nice staff... room floor needed mopping with a clean mop turn bottom my feet black clean beds clean shower like kitchenet ,would stay again no problem
Stayed 1 night in Sep 2024

8/10 Good

Christopher

Liked: Staff & service
Price and Location
Stayed 1 night in Sep 2024

10/10 Excellent

Telora

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as always! I stay here every month.
Stayed 1 night in Sep 2024

4/10 Poor

Adalena

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Beds were good and comfy but the place is so freaking dirty. Sticky splatters all over the floor my daughter’s socks turned black at the bottom just walking around. Hair in the shower just dirty not cleaned very well at all
Stayed 1 night in Sep 2024

6/10 Okay

Angela

Travelled with partner
Disliked: Amenities
I had such high hopes for this place, based on the rating, but I was quickly disappointed. There isn’t an elevator so if you’re not able to climb stairs, sorry about your luck. If want ice, it would be quicker to drive to a gas station than to walk to the ice machine. The shower was dirty. Our towels were laying in the floor when we walked into the room. The floors were filthy. I have so many bad things to say but at the same time, it smelled really good in the room. So there’s that.
Stayed 2 nights in Sep 2024

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like not having more space to sit things after unpacking.
Stayed 3 nights in Sep 2024

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness
Another ice machine is needed close to the office. It was quite a walk to the only one on the property.
Stayed 1 night in Sep 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a quick overnighter in PF. Would stay here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and apparently recently redone. Probably the nicest outside entry motel we’ve stayed in. Nice breakfast also.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kaleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Believe it or not this hotel was one of the better ones in Pigeon Forge with a budget. The outside looks a little rough but don’t let that turn you away. The rooms were VERY clean and the staff were amazing. Great water pressure too! The breakfast in the morning could use some work but other than that I have no complaints! We will definitely be staying again. It is tucked off in a very convenient location too. In the middle of town but somehow still quiet!
Stayed 2 nights in Sep 2024

10/10 Excellent

Patsy

Very clean
Stayed 1 night in Sep 2024

10/10 Excellent

Timothy

Stayed 2 nights in Aug 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean rooms
Stayed 1 night in Sep 2024

8/10 Good

Roger

Travelled with partner
The price and nice guy who checked us in
Stayed 2 nights in Sep 2024

10/10 Excellent

ric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the money exceptional place to stay... unbelievable shower and comfortable beds
Stayed 3 nights in Sep 2024

8/10 Good

GREGORY, Savannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice size room, recently updated, great location, excellent price.
Stayed 4 nights in Aug 2024

8/10 Good

Tracy, Covington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was unassuming upon arrival, but the interior is definitely updated and clean. The staff is friendly and professional. The free breakfast was delicious and the dining area was clean.
Stayed 2 nights in Aug 2024

8/10 Good

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jul 2024

8/10 Good

Kurt

Travelled with partner
Was very noisy at night, construction going on behind property. The breakfast was good however.
Stayed 1 night in Aug 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

Lauren

Travelled with partner
Liked: Staff & service
The seal around the door was busted so when people smoked outside the cigarette smoke came in under the door. Was very unpleasant for me and my girlfriend because neither of us smoke. Other then that it was a nice stay
Stayed 3 nights in Aug 2024

10/10 Excellent

Kendall

Liked: Cleanliness
Stayed 2 nights in Aug 2024

4/10 Poor

REBECCA

Travelled with family
The room had a terrible odor and caused me to have a headache. The floors were very dirty. The plumbing in the kitchenette sink was not hooked up properly and water ran out when I tried to use the sink. The cabinet handles were coming off. The walls were also pretty dirty. We checked out early to find another place to stay. I’m not sure that we will be issued a refund for 2 nights and that is very disappointing.
Stayed 3 nights in Aug 2024