酒吧(店内)

关于野熊旅馆的点评

3 out of 5
野熊旅馆
4236 Parkway, Pigeon Forge, TN

点评

7.6

还可以

10 分 - 超赞。303 条好评,共有 1004 条点评" "
8 分 - 还可以。356 条好评,共有 1004 条点评" "
6 分 - 一般。195 条好评,共有 1004 条点评" "
4 分 - 很差。84 条好评,共有 1004 条点评" "
2 分 - 糟糕。66 条好评,共有 1004 条点评" "

8.0/10

清洁度

8.0/10

员工和服务

7.4/10

服务设施

7.4/10

住宿条件和设施

8.0/10

环保

点评

6/10 一般

Brittany

与家人出行
满意:员工和服务
不满意:住宿条件和设施,服务设施
Was a very older hotel, but was suitable.
2024 年 3 月入住 3 晚
Westgate Resorts 于 2024年04月25日 的回复
Hi Brittany,Thank you for your feedback! We certainly hope that we have another chance to exceed your expectations in the future.

6/10 一般

Janet

与家人及幼儿出行
Very close to road, so we experienced a good amount of road noise during the night. Room very outdated. Ok place to stay for an affordable night sleep after a busy day of fun.
2024 年 3 月入住 1 晚
Westgate Resorts 于 2024年04月25日 的回复
Hi Janet,Thank you for sharing your experience with us! We're pleased to hear that you found our hotel to be an affordable option for a good night's rest after a fun-filled day. We apologize for any inconvenience caused by road noise and the outdated room. Your feedback is valuable to us, and we'll use it to make improvements. We hope to have the opportunity to welcome you back in the future for an even better stay!

10/10 超赞

Tyler

2024 年 3 月入住 2 晚
Westgate Social Media Support 于 2024年05月3日 的回复
We're delighted to hear that you had a great experience at Wild Bear Inn, Tyler! Thank you for choosing to stay with us and for sharing your positive feedback. We hope to have the pleasure of hosting you again in the future for another enjoyable stay.Kind Regards, Social Media Support

10/10 超赞

valeria

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The pool was heated. A every thing was good
2024 年 3 月入住 2 晚
Westgate Resorts 于 2024年04月25日 的回复
Valeria, Thank you for the great comments about our resort! We appreciate your feedback and we hope to see you again soon!

2/10 糟糕

Eric

与配偶出行
满意:服务设施,员工和服务
不满意:住宿条件和设施,清洁度
Had ants in our bathroom and the bathtube leaked water all over the floor
2024 年 2 月入住 2 晚

8/10 还可以

Gladys

满意:清洁度、员工和服务、服务设施
Social Media Support 于 2024年02月6日 的回复
Hi Gladys, Thank you very much for your rating on the Westgate Wild Bear Inn. We are glad you had a terrific stay and invite you to revisit us soon.Best Wishes,Social Media Support

10/10 超赞

Briana

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel was very clean. I loved that it was pet friendly so I could bring my puppy. Staff was so nice and welcoming. I plan on using this hotel in the future for my husband and I.
2023 年 12 月入住 2 晚
Social Media Support 于 2024年02月6日 的回复
Hi Brianna, We are so glad to see you had a 10-star experience at our resort. We hope to see you back at the Westgate Wild Bear Inn in the future for another impressive stay!Best Wishes,Social Media Support

10/10 超赞

Ashely

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚
Social Media Support 于 2024年02月6日 的回复
Hi Ashley, We are so glad to see you had a 10-star experience at our resort. We hope to see you back at the Westgate Wild Bear Inn in the future for another impressive stay!Best Wishes,Social Media Support

6/10 一般

Jaclyn

带宠物出行, 与配偶出行
不满意:住宿条件和设施,服务设施
This hotel could use some upgrades. Rooms are clearly older, especially bathroom. They advertise that theyre pet friendly, but they place dog owners on the third floor and there is no grassy area anywhere near your building to walk the dogs. They also charge a nonrefundable $150 pet fee, which is significantly higher than most hotels. The tavern had delicious food, but the prices were a little high.
2023 年 12 月入住 2 晚
Social Media Support 于 2024年02月6日 的回复
Hi Jaclyn, Thank you for taking the time to share your feedback with us. We appreciate your input, and it's valuable for us to understand your experience. We apologize if you found our rooms and bathrooms to be older, and we understand your concerns about the pet policy. We'll certainly take your feedback into consideration as we strive to improve our offerings. Regarding the pet fee, we apologize if you found it higher than expected. We're delighted to hear that you enjoyed the food at the tavern, and we appreciate your compliments in that regard. Your comments help us in our ongoing efforts to provide the best possible experience for our guests. We're delighted to hear that you enjoyed the food at the tavern, and we appreciate your compliments in that regard. Your comments help us in our ongoing efforts to provide the best possible experience for our guests. We hope you had an overall pleasant stay, and if your travels bring you back to the area, we'd love the opportunity to serve you again in the future. Thank you for choosing us for your accommodations.Best Wishes, Social Media Support

10/10 超赞

Ashley

2023 年 12 月入住 1 晚
Social Media Support 于 2024年01月26日 的回复
Hi Ashley, Thanks for visiting the Wild Bear Inn! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes,Social Media Support

6/10 一般

Tim

满意:员工和服务,清洁度
不满意:住宿条件和设施
Rooms need updating in section one.
The first stay was in section one that needs updating. And we stayed one night in section two, this section was in much better shape, and I will ask for this section on my next stay.
2023 年 11 月入住 3 晚
Social Media Support 于 2024年01月9日 的回复
Hi Tim, Thank you for choosing the Wild Bear Inn. We appreciate you taking the time to rate your experience and we hope to welcome you back to our resort in the future.Best Wishes,Social Media Support

4/10 很差

Tamara

与家人出行
满意:清洁度
Okay Hotel with some issues
Room not ready till AFTER 4, $100 pet deposit for only one night, which is not stated on website or hotels.com. Room was very clean and updated for an old hotel. But very cramped. Not a lot of room at all. Could hear everyone in the parking lot, and above us. Staff was not very accommodating, decent place but because of all small issues I would not return.
2023 年 12 月入住 1 晚
Social Media Support 于 2024年01月9日 的回复
Hi Tamara, Thank you for taking the time to share your feedback regarding your recent stay. We genuinely appreciate your insights, and we apologize for the issues you encountered during your visit.We regret any inconvenience caused by the delay in room availability and the unexpected pet deposit, which should have been communicated more clearly on our website. Your comments about the cleanliness and modern updates in the room are appreciated, although we apologize for the limited space and noise concerns you experienced.We take your feedback seriously and will use it as an opportunity for improvement, particularly in terms of staff accommodation and communication.While we understand your decision not to return due to these issues, we sincerely hope you may reconsider in the future, as we continuously work to enhance our guest experience.Kind Regards, Social Media Support

10/10 超赞

Kandy

满意:清洁度、员工和服务、住宿条件和设施
I like the restaurant, but a little pricey. Room was great. Parking not so much. I have a handicap plaque and had to pull down the hill.
2023 年 12 月入住 3 晚
Social Media Support 于 2024年01月9日 的回复
Hi Kandy, Thank you for staying at the Wild Bear Inn! We're glad to see you enjoyed some aspects of your stay. We appreciate your feedback as it helps us to improve, we hope to see you for a future stay that not only meets but exceeds all your expectations!Best Wishes,Social Media Support

10/10 超赞

Christy

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesome!
It was awesome . Traci checked on us everyday and was right on top of anything we needed !
2023 年 12 月入住 3 晚
Social Media Support 于 2024年01月9日 的回复
Hi Christy, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Wild Bear Inn!Best Wishes,Social Media Support

10/10 超赞

victor

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚
Social Media Support 于 2024年01月9日 的回复
Hi Victor, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Wild Bear Inn!Best Wishes,Social Media Support

10/10 超赞

Bryan

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Convenient and comfortable
Very comfortable, and accommodating. Will stay here again.
2023 年 12 月入住 2 晚
Social Media Support 于 2024年01月9日 的回复
Hi Bryan, Thank you very much for your feedback and thank you for choosing the Wild bear Inn. We can't wait to see you again!Best Wishes,Social Media Support

10/10 超赞

Michelle

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Social Media Support 于 2024年01月9日 的回复
Hi Michelle, Thank you for taking the time to provide us with awesome feedback on the Wild Bear Inn. We look forward to your next visit very soon!Best Wishes,Social Media Support

8/10 还可以

Ron

满意:清洁度、员工和服务、客房舒适度
2023 年 11 月入住 2 晚

10/10 超赞

Meredith

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good spot for a weekend stay!
The staff was so friendly! I received a text from them everyday asking me how everything was and if I needed anything. The room was good, but there was nowhere to hang anything so I had to make-do. The floor also had a soft spot in an area, but it wasn’t super noticeable. The bed only had two pillows, maybe two more would’ve been better. The safe did not lock, but thankfully we didn’t need to use it. There was only one bedside table, one more would have been more convenient but the one in the room worked well enough. The room was clean and for a weekend stay it was a good spot!
2023 年 11 月入住 3 晚

10/10 超赞

yancey

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 6 晚

8/10 还可以

Robert

Hot shower!
2023 年 11 月入住 1 晚
Social Media Support 于 2023年11月13日 的回复
Hi Robert, Thank you for taking the time to provide us with awesome feedback on the Wild Bear Inn. We look forward to your next visit very soon!Best Wishes,Social Media Support

10/10 超赞

Karthik

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
good stay
2023 年 10 月入住 1 晚
Social Media Support 于 2023年11月3日 的回复
Hi Karthik, Thanks for visiting the Wild Bear Inn! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes,Social Media Support

8/10 还可以

Kathy

满意:清洁度、员工和服务、住宿条件和设施
Everything thing was good, I had a room on the 3rd floor that I wished was different but it wasn’t the end of my world I sm almost 60 and I am looking at it was exercising that I don’t normally do
2023 年 10 月入住 5 晚
Social Media Support 于 2023年11月1日 的回复
Hi Kathy, We really appreciate you taking the time to share your feedback with us. We are elated that you enjoyed your stay with us as we take pride when guests have such an amazing experience at our property. We look forward to seeing you again soon at Wild Bear Inn!Best Wishes,Social Media Support

8/10 还可以

Anna,Muenster

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The staff was kind and helpful. The room was clean. The shower had good pressure.
2023 年 10 月入住 2 晚
Social Media Support 于 2023年10月24日 的回复
Hi Anna, We appreciate you taking the time to give us a rating. We can't wait to welcome you back to the Wild Bear Inn!Best Wishes,Social Media Support

6/10 一般

Ronald

满意:员工和服务
不满意:住宿条件和设施
2023 年 10 月入住 1 晚
Social Media Support 于 2023年10月24日 的回复
Hi Ronald, Thank you for choosing the Westgate Wild Bear Inn. We appreciate you taking the time to rate your experience and we hope to welcome you back to our resort in the future.Best Wishes,Social Media Support

2/10 糟糕

Tracy

不满意:员工和服务、住宿条件和设施、客房舒适度
No stars, do not recommend
I specifically asked for a 1st floor room, it was on my profile, they acknowledged that they saw it, and gave me 3rd floor, i have prosthetic knees. We accidentally locked our bathroom, i went to the front desk at 10:30 pm, it was locked and closed for the night, an hour later, my husband got the door unlocked to the bathroom with a bobby pin. Saturday, we had a wedding to attend and woke up to no hot water, in our entire building we were told they would try to get someone to fix it that day.
2023 年 10 月入住 4 晚
Social Media Support 于 2023年10月26日 的回复
Hi Tracy, We sincerely apologize for the issues you encountered during your stay. It's disappointing to hear that your requests were not met, and we deeply regret the inconvenience caused by the room assignment, the locked bathroom, and the lack of hot water. We understand the importance of a comfortable and hassle-free stay for our guests. Your feedback is valuable, and we will use it to improve our services. We hope to have the opportunity to provide you with a much better experience in the future. Thank you for bringing these matters to our attention.Best Wishes, Social Media Support

6/10 一般

Marie-Blanche

满意:清洁度、员工和服务、住宿条件和设施
Noisy carpentry in the next room the following morning.
2023 年 10 月入住 2 晚
Social Media Support 于 2023年10月20日 的回复
Hi Marie-Blanche, Thank you for staying at the Westgate Wild Bear Inn! We apologize for the inconvenience that you had to endure, but we do hope to see you soon again for a vacation that exceeds all your expectations.Best Wishes,Social Media Support

2/10 糟糕

Patricia

与家人出行, 与配偶出行
不满意:清洁度、员工和服务、住宿条件和设施
I didn’t like nothing,the clerks briana and the young man was cool that’s it, other then that roaches, no hot water for two or more days, tub clong with long black hair couldn’t fix it, it was so much going on, and I’ve stayed at a west gate for years my mom have timeshare that’s no Westgate
2023 年 10 月入住 7 晚
Social Media Support 于 2023年10月18日 的回复
Hi Patricia, Thank you for staying at the Wild Bear Inn. We regret to hear that your stay was less than exceptional, please accept our apologies for any inconvenience you had to endure. We hope this does not deter you from staying with us again and that you will allow us another opportunity to impress you and exceed all your expectations. Best Wishes,Social Media Support

2/10 糟糕

John Gnanaraj

与家人及幼儿出行
不满意:服务设施,员工和服务
Staffs are not customer friendly, the door locks died on us because of battery and we had to stay out in cold at midnight for more than an hour to get help as there was no one at the property and the phone number does not work as no one picks up, we had to drive to another property(as posted in the lobby, same business - Westgate) to get help and the receptionist there does not care and when mention about the phone number does not work, the person in reception mentioned it’s a cultural thing to dial 0(though I have tried all options said as per the voice commands). Had to wait there to get a security to help us. To make it worse the next day, the water heater does not work in the morning and finally we have to use cold water to get ready! Overall our vacation is spoiled because of the stay there!!!
2023 年 10 月入住 2 晚
Social Media Support 于 2023年10月18日 的回复
Hi John, We want to extend our sincerest apologies for the subpar experience you had during your recent stay at Wild Bear Inn. Your feedback is deeply appreciated. We are truly sorry to hear that you found our staff to be less than friendly. Providing warm and welcoming service is a priority for us, and it is disappointing to learn that we fell short in this regard. The issues you mentioned with the door locks and the subsequent inconvenience of having to wait outside in the cold are unacceptable. This is certainly not the experience we aim to provide. Your experience does not reflect the level of service we strive to provide. Thank you for bringing these matters to our attention. We certainly hope to have a future opportunity to make things right.Best Wishes,Social Media Support

10/10 超赞

Anna

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing
2023 年 10 月入住 2 晚
Social Media Support 于 2023年10月17日 的回复
Hi Anna, Thank you for your 10-star rating on the Wild Bear Inn. We are thrilled to know you enjoyed a fantastic stay. We would love another opportunity to host you again.Best Wishes,Social Media Support

4/10 很差

Brenda

满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The toilet leaked the tv was not paired to remote correctly light flicketed. The keyless lock did not work correctly.
2023 年 10 月入住 4 晚
Social Media Support 于 2023年10月11日 的回复
Hi Brenda, Thank you for visiting us at the Wild Bear Inn. We are disappointed to see you did not have the exceptional vacation experience we strive to provide all our visitors. We hope to have another opportunity to welcome you in the future to not only meet but exceed all your expectations.Best Wishes,Social Media Support

8/10 还可以

Debra

团体旅客
Bathroom needed some updating.
2023 年 10 月入住 4 晚
Westgate Customer Care 于 2023年10月9日 的回复
Hi Debra, thank you for your feedback, we appreciate it as we are always looking into improving our guest experience and property. We hope that we will get the chance to welcome you again in the future.Kind Regards

10/10 超赞

Richard

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Highway noise
2023 年 10 月入住 3 晚
Westgate Customer Care 于 2023年10月9日 的回复
Hi Richard, thanks for sharing your score. We are glad you had a great visit and we look forward to having you again.Kind Regards

10/10 超赞

wendy

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super friendly staff. Made it possible for me to stay close to my day a couple room down.
2023 年 9 月入住 3 晚
Westgate Customer Care 于 2023年09月25日 的回复
Hi Wendy, we appreciate your comment. We are excited that our team went above and beyond to provide an incredible experience during your visit. We genuinely hope to get the opportunity to welcome you back to Westgate Resorts.Kind Regards

8/10 还可以

Joy

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚
Social Media Support 于 2023年09月25日 的回复
Good Afternoon Joy,Thank you very much for your rating and for choosing the Wild Bear Inn. We can't wait to see you again!Best Regards,

10/10 超赞

jody

2023 年 9 月入住 3 晚
Social Media Support 于 2023年10月13日 的回复
Hi Jody, We appreciate you taking the time to leave us a 5-star rating! It pleases us to know you enjoyed an excellent vacation at the Wild Bear Inn, and we hope to welcome you back many times in the future.Best Wishes,Social Media Support

10/10 超赞

Susan

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 2 晚
Social Media Support 于 2023年10月11日 的回复
Hi Susan, Thank you very much for your rating on the Wild Bear Inn. We are glad you had a terrific stay, and we invite you to visit us again soon.Best Wishes,Social Media Support

10/10 超赞

Joseph

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚
Social Media Support 于 2023年09月20日 的回复
Good Morning Joseph,We appreciate you taking the time to leave us a 5-star rating! It pleases us to know you enjoyed an excellent vacation at the Wild Bear Inn, and we hope to welcome you back many times in the future.Best Regards,

6/10 一般

Troy

2023 年 9 月入住 2 晚
Social Media Support 于 2023年09月25日 的回复
Good Afternoon Troy,We are delighted that you could fully enjoy your most recent stay with us. We thank you for the kind rating, and we look forward to your next visit.Best Regards,

8/10 还可以

Willard

满意:客房舒适度,清洁度
2023 年 9 月入住 2 晚
Social Media Support 于 2023年09月25日 的回复
Good Afternoon Willard,Thank you very much for your rating and for choosing the Wild Bear Inn. We can't wait to see you again!Best Regards,

8/10 还可以

robert

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
pet friendly Too noisey
2023 年 9 月入住 3 晚
Westgate Customer Care 于 2023年09月18日 的回复
Hi Robert, thank you for sharing your comment. We apologize for the noise issues during your visit. Thanks for being our guest and we hope to see you soon.Kind Regards

10/10 超赞

Randy

2023 年 9 月入住 2 晚
Social Media Support 于 2023年10月11日 的回复
Hi Randy,We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Wild Bear Inn in the future for another impressive stay!Best Wishes,Social Media Support

8/10 还可以

Margaret J.

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everybody was helpful and pleasant. Will stay there again. Only bed accessible was very high and a bit hard to get in.
2023 年 9 月入住 2 晚
Westgate Customer Care 于 2023年09月20日 的回复
Hi Margaret, we appreciate your comment, thank you for the feedback regarding the bed. We are always looking into improving our units and we really appreciate any and all feedback. We truly hope that we will get the chance to welcome you again for another incredible experience at Westgate Resorts.Kind Regards

6/10 一般

Jennifer

不满意:住宿条件和设施
Menu at the inn wasnt updated
2023 年 9 月入住 1 晚
Social Media Support 于 2023年09月26日 的回复
Good Afternoon Jennifer,Thank you for taking the time to rate Westgate Wild Bear Inn. Your satisfaction is very important to us, and we aim to do all we can to ensure it. We aim to exceed your expectations, and we hope you will revisit us soon. Best Regards,

8/10 还可以

ana

满意:清洁度、员工和服务、住宿条件和设施
Nice place
2023 年 9 月入住 2 晚
Westgate Customer Care 于 2023年09月18日 的回复
Hi Ana, thanks for taking the time to rate your visit. We would love to have you again and provide another great vacation at Wild Bear Inn.Kind Regards

10/10 超赞

Bj

与配偶出行
满意:服务设施
I like every thing
2023 年 8 月入住 3 晚
Westgate Social Media Support 于 2023年08月31日 的回复
Hi Bj!We sincerely appreciate you taking the time to rate your experience with us, and we are glad it was fantastic! We hope to see you again at the Wild Bear Inn very soon. Best Wishes,Social Media Support

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 3 晚
Westgate Customer Care 于 2023年09月27日 的回复
Hi, thanks for taking the time to visit us. Our team members are very glad that you had a great stay. We value your review and hope to see you back at Westgate Resort.Kind Regards

10/10 超赞

Michele

满意:清洁度、员工和服务、住宿条件和设施
It was nice. Convenient location. Brianna did a wonderful job.
2023 年 8 月入住 2 晚
Social Media Support 于 2023年08月29日 的回复
Hi Michele, Thank you for your feedback! We are so glad to learn that you had a great experience at our resort. We hope to welcome you back soon for another wonderful vacation at the Westgate Wild Bear Inn.Best Wishes,Social Media Support

8/10 还可以

Jason

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
Very friendly staff and rooms were clean, just not very roomy. But if you dont mimd the smaller rooms, I definitely recommend it.
2023 年 7 月入住 2 晚
Social Media Support 于 2023年07月27日 的回复
Good Afternoon Jason,We appreciate your 4-star rating on the Wild Bear Inn! We're glad you had an excellent visit, and we look forward to welcoming you back.Best Regards,

8/10 还可以

roman

2023 年 6 月入住 3 晚
Social Media Support 于 2023年08月1日 的回复
Hi Roman, Thanks for visiting the Westgate Wild Bear Inn! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes,Social Media Support