Pioneer Square Hotel with Pool

"Hotel was as described. Reception staff members were the real gems - extremely helpful, bent over backwards to ensure that the needs of the guests were fulfilled."

"Was nice and secure"

"Basic goodness"

"We called ahead to ask about late check-in, the person who answered seemed uninterested and offered little help. We arrived and the only room that matched our booking was on the 3rd floor with no elevator, she did offer us something else, and then gave us instructions on how to get there. The parking was $35 which wasn't listed. The power went out for 3.5 hours overnight."

"We’ve stayed at various Fairmont properties before and have always had great service, so unfortunately this location fell short for us. First, the hotel itself is beautiful, and we were very happy with the room as well as the gym and pool area. However, we were disappointed with the overall service experience. It took almost 45 minutes to check into the hotel, and the lineup extended from the front desk to the elevators. I’ve never waited that long to check into a hotel before. We also dined at the lounge several times. The food and atmosphere were good, but the evening service was disappointing. We were seated at a table that was dirty and sticky, and when we pointed it out to the server, he simply dropped off a cloth for us to clean it ourselves. We also had to call the front desk from our room twice, and both times we were on hold with an automated system for over 30 minutes, which was extremely frustrating. I’ve never stayed at a hotel where guests cannot directly reach the front desk and speak with someone. Paying guests do not want to speak to a robot and then wait 30+ minutes for assistance."

"Excellent staff, and an actual restaurant for breakfast, bed was much better than usual. Used the valet parking. Woke up, opened the app for my EV knowing I needed to find a charging station before starting the 200 mile trip home, only to discover that my car had been fully charged over night! Outstanding!"

"Breakfast was amazing! Fresh! Great choices. Lots of room "

"Staff are very nice and professional. They were pleasant to deal with. The free shuttle was free convenient and readily available. The room seemed clean and the bedding was fresh. The downsides, the heater/ac was not working. The I was checking in, the police were there on a call. As I approached my room I was checking into, the police were there in front of my door. Apparently, the room across from me had the door open and more cops inside the room. I could hear a woman crying and the cops asking questions. I just quickly bolted into my room. Overall, for the price I was good with it. The WiFi was only free if you registered for there rewards program and the “free breakfast” was just bread/toast, yogurt, 2 types of cereal, coffee or juice, and oranges. It was enough to keep the morning hunger pangs away but hardly what I call breakfast."

"Breakfast in the bistro was very nice and the price was about the same as a Dennys. The attendant Chris was a pleasure to deal with early in the morning."