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“The host Daniel was extremely helpful and assisted us with everything. Location of the hotel is great, everything is a few minutes away walking. ”

“Bra hotell, rett ved gondolen og bakken. Supert med spa og skiutleie i hotellet. Anbefales.”

“Very good included spa facilities. Good to have an on-site ski shop and shuttle bus. Dining facilities and food were very good, breakfast was tasty and in plentiful supply and variety, the half board evening meal was excellent - particularly the deserts. Convenient nearby parking. Staff generally polite and helpful. Room facilities like safe and fridge were welcome. However we would have liked to have had ordinary (black) tea and milk in the room and maybe hot chocolate sachets and a coffee……

“This was not my first choice for a hotel in Bansko, but I'm so glad that I chose this. It had everything. You can see mountains everywhere, it has plenty of space where to park, staff are friendly, service is amazing, food was good, fair price. All in all, pretty good experience. ”

“Odalar gayet iyi temiz ve kullanışlı. Konum olarak gondola lift e alışveris yerlerine ve restorant lara çok yakın. Kahvaltı gayet yeterli. Aile ve arkadaşlarınızla geçirebileceğiniz bir tatil için fiyat performans oranı bizce gayet başarılı bir tesis”

“We really enjoyed our stay at Kaphouse family hotel. The rooms were spacious, spotless, and well kept. The staff were genuinely friendly, always welcoming, and ready to help with anything we needed. The location was excellent and made it easy to get around. You can really feel it’s a family hotel—comfortable, caring, and relaxed. We would definitely stay again!”

“Skønt og dejligt ophold. Alt var fint og lidt eksklusivt. Skønt med spa og sauna og fitness.”

“Amazingly clean”

“Beautiful hotel, perfect location for the ski lift and to stroll into town. Very attentive staff from the moment we arrived. Very friendly and always on hand for any requirements. Spa facility was flawless. Highly recommended ”

“Everything went smoothly - really excellent. Only minor complaint would be that parking in the hotel cost extra.”

“The Hotel Tanne is a remarkable escape. The room was gorgeous, with beautiful views, and positioned within a breathtaking courtyard. The food was authentic and delicious. But the most striking aspect is the staff. Our first visit to Bansko, with very rudimentary Bulgarian language skills, the staff nevertheless met our every question and need with a smile and a helpful answer. This place deserves more stars than I am allowed to give.”

“very good hotel best service i will back again”