「We chose Casa Andina mainly for its amenities, especially the pool. To our surprise, the pool was under repair during our stay, and this wasn't mentioned when we booked about a month in advance. It was a big disappointment, since it was the main reason we picked this hotel.
Also, a note for members of the Casa Andina loyalty program: if you book through a third-party travel site, the hotel does not allow you to earn points for your stay. Other hotel chains do allow this, so it's worth keeping...
「We chose Casa Andina mainly for its amenities, especially the pool. To our surprise, the pool was under repair during our stay, and this wasn't mentioned when we booked about a month in advance. It was a big disappointment, since it was the main reason we picked this hotel.
Also, a note for members of the Casa Andina loyalty program: if you book through a third-party travel site, the hotel does not allow you to earn points for your stay. Other hotel chains do allow this, so it's worth keeping...
Jose