Playa Brujas Hotels

"I stayed at the Hotel Riu Emerald Bay with my fiancé for 8 days. Up until the 5th day, we were having an amazing vacation — but unfortunately our experience took a horrible turn. While we were out, someone entered our room and stole $1,500 USD cash from my wallet, which was inside my purse and packed in my luggage. We didn’t realize it until the next day because we had stayed in the room that evening and didn’t go anywhere. We immediately filed a report at the front lobby and were told to wait 48 hours for an outcome. The following day we followed up with Anna from Public Relations, who told us she could not give us any information because it was “confidential.” She did say we could wait in the lobby on checkout day since our flight was later that evening. On checkout day, we spoke with management and eventually with the hotel director, Daniel, hoping to get answers or some type of resolution. Instead, we were told there was “no proof” the money existed and basically nothing could be done. What makes this even more frustrating is that these rooms require a key card to enter, and the doors lock automatically when you leave. Unless someone climbed through the balcony, access should only be possible with authorized entry. And honestly, even if guests choose not to use the safe provided in the room, that still does not justify people being able to enter your room and steal your money or valuable belongings. Guests should feel safe leaving their personal items in their room"

"I chose this place because of the scenic views, and location/area. We were greeted by amazing staff who took our luggage, kept it until my room was ready and told us our next steps. I had an amazing view as SOON as I opened the door to my room (119). I was bumped out that the tv didn’t work (I like to watch the news at night) I was offered a new room the following day but I wasn’t up for the task to gather all my belongings. The small fridge in the room had a big frozen ice on the back that made it hard to keep our waters inside and ice machines were not working when I asked. I was a bit shocked of the hair around the sink and toilet, the dirt around the sink and shower, couldn’t miss it since the toilet faced the shower. Cleaning could’ve been better for that room. I had breakfast the morning of my departure, buffet style, did not disappoint, a lot to choose from amazing staff in that area as well. They did cut off our AC completely off by 8am, so we had no other choice but to check out earlier than expected. "

"The rooms were okay nothing out of the ordinary."

"Beautiful view , enjoyed the pool, clean room , close to everything, staff and reception very friendly and helpful"

"We had a great stay. There’s a selection of small pools outside. Great for families in the kiddy areas and away from them for adults who don’t want that. Pool service was decent. Slow at peak times as all drinks come from the lower level bar. Service was great though, friendly, helpful and pleasant. The rooms were clean. Bathrooms do stay wet because the fans aren’t strong and the water doesn’t all drain the right way leading to wet spots. Size was good. AC doesn’t go colder than 20°C so we did feel a little sticky at times. We had an ocean view and the balcony was lovely. Access to the beach was nice too. Just outside the super busy area so beach privacy was nice. Breakfast was really decent. Rotating choices, fresh juice and fruit. Breakfast service was fast and polite. Gabriel served us several days while at the pool, great guy. Rodrigo at breakfast most days, little English but very polite and speedy. Overall, an excellent stay."

"Good service 😎♥️🙏"

"This was our second time staying in Pueblo Bonito and we came back because it’s always an amazing experience. Staff is amazing especially waiters in restaurants already recognized my kids and knew what they wanted to drink. Our room was upgraded to a suite and we had the best experience ever. "

"It was a lovely property - lots of garden area with many trees and flowering bushes, lots of birds. Many eating areas - all good. Pleasant open feel to the whole lobby and eating places. beautiful infinity pool and many different places to sit for the day. The beach was not the greatest, but good enough - sand sloped down and some large rock formations in water - a good flat beach could be walked to south of this beach. Located ok for out of resort restaurants and shops. Room was clean and had everything I needed - nice patio overlooking the gardens and pool and ocean."

"A nice stay however the wifi was horrible, and in my opinion they need more staff in the pool area , other than that it was nice"