预订卡曼海滩酒店宾馆住宿限时优惠

“We had a nice time, but we wish the sea weed problem was disclosed before we booked. The water is so discolored you cannot snorkel or see the sea life:(”

“It was an incredible experience. The staff were wonderful. The main pool was absolutely amazing! The only thing worth mentioning is that the average age of the guests seemed to be around 40–60. So if you’re looking for a party resort, this probably isn’t the place for you. Instead, it’s more calm and relaxing. That said, there are different shows and DJs every night, which helps keep guests of all ages entertained. The room service was amazing. They even came and cleaned the room twice a……

“Wonderful stay- staff were above and beyond”

“Wellness trip it was unforgettable.”

“Fantastic food and service! Beautiful property!”

“Beautiful resort with amazing service and views!”

“We love the property. Feeling like you are staying in a tree house is so awesome. Sadly they are not maintaining. We have been here several times and will not return. The seaweed was horrible as well…”

“Great Hotel, one of my favorites! I’ll be back !”

“The main issue with a hotel is food, don’t wait anything special, breakfast is ok and the rest is overpriced and small choice.”

“It was a great experience! I would say that rooms need an update. The was water leak in the bathroom, our phone shower wouldn’t stay in its place, and there were tiny ants crawling around the bathroom sink. With all that said, room wad clean and we had a comfortable bed. I liked the private pool in our area.”

“Nice new property great staff especially Lluvia front desk , beautiful accommodations, steps from all the action. Will definitely return”

“Paid for the all inclusive package. Room and amenities were good. Customer service was also good - all the staff are friendly and willing to help. The spa and rooftop pool were very nice. However, avoid the excursion desk because they overcharge by a lot! Breakfast was the only good meal here. The A la Carte dinners were a disappointment - tasteless and little flavour. Add some herbs and spices!!”

“Be aware, when you book and pay booking, there’s no mention of a $250 security deposit. You get that notice days before check in. You’re told it will be returned after 48hrs (2 days). I checked out Sunday morning after only staying on the property 12 hours, AND DEPOSIT HAS STILL NOT BEEN RETURNED. The place is good, location is great, communication is lackluster, and the elevators weren’t working during our stay either. Luggage was dragged up the stairs.”

“This is a five star resort in every sense of the word. Will return at the earliest possible opportunity. Staff is excellent and receptive to any request. Food is wonderful, with variety of cuisines - staff flexible to dietary requests. A++++”

“Good stay for a few days at this hotel in Playa del Carmen in early June to decompress after diving both on Cozumel and the cenotes south of Playa. Nice location in the middle of a lot of activity — shops, restaurants, bars, etc. But the room was quiet and not noisy at all. The hotel is a few blocks off the ocean but beach activites this time of year are undermined by seaweed infestation. (The seaweed problem is especially bad south of the Cancun hotel strip to Tulum sometimes beginning as early……

“June 2026 very recent START WITH BROKEN TOILET SET, I SLIPPED OFF THEN REMOTES FOR AC NEEDED HELP THEN SHOWER, FLOODED THE ENTIRE ROOM , WORST NO WARM TO HOT WATER THEY AGREEED. AND WAS SUPPOSE TO FIX HOT WATER TANK ADVISED TO USE ANOTHER ROOM ALSO NO HOT WATER,' PAST UPSET MY ROOM THEY DID NOTHING AND AGAIN COLD SHOWER NOT EVEN WARM , FORGET HOT. THEY DID NOTHING AND DID NOT UNDERSTAND ME. EXCEPT YES YES ROOM WAS NICE AND CLEAN , SERVICE WAS HORIBLE FOR A 9.4 EXCEPTIONAL RATING , MORE LIKE……

“It felt private and like I was at home”