预订卡曼海滩酒店宾馆住宿限时优惠

“This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room'……

“Good service”

“un poco problema con aire condicionado,no funcionó bien,hace calor,no poemos dormir bien,pero la gente del hotel son amable”

“Superbe endroit, je recommande”

“L'appartement est très bien, très propre et spacieux. Bien placé pour se balader à pied dans playa del carmen. La plage est accessible aussi à pied. A savoir, la piscine est toujours à l'ombre car elle est comme une rivière au milieu des 2 batiments principaux. Seul bémol est à l'arrivée, l'adresse de la réception n'est indiquée nulle part, j'ai mis 30 min à la trouver le soir à 21h. Le gardien de nuit a fini par m'accompagner.”

“it has been a very disappointing experience with that property . First day, electricity power went off . We were told that this happen when you start the air conditioning with the clothing dryer. They asked to put the breakers back on. Then the air conditioning in one of the bedroom (where my daughter and her 2 girls were sleeping) wasn't working. They sent someone to fix it but they needed to replace one part which took two days to receive. Once the part was replaced, then the air conditioning……

“Beautiful condo on quiet street next to shopping and dining. 24 hours front desk one street over was very helpful with information. The beach is about 10 minutes easy walk. ”

“Staff was nice but there was a”

“The only thing no hot water to take a shower. Maintenance person leaves at 8:00 pm so had to go to another room to be able to take a shower other then that just the inconvenience. ”

“EXCLENTE COSTO / BENEFICIO”

“Excelente todo! Trato del personal limpieza ubicacion”

“Everything was amazing but the bed was uncomfortable due to the sheets , overall it was an amazing experience. ”

“El apartamento se siente como en casa, pero justo frente al océano. La vista, la ubicación, el ambiente (incluso disfrutamos de la música todos los días desde el restaurante que está debajo del balcón). Preparamos el desayuno y la cena casi todos los días, ¡fue una estadia perfecta para nosotros!”

“First, families need to be warned: this property has no elevator. If you have small children, carrying them and your belongings up and down those stairs is exhausting and unsafe. But that was only the beginning of the problems we faced. Our room had a balcony with no lock, which immediately created a dangerous situation for my kids. I reported it to the hotel, and they claimed they would send someone, but no one ever came. They offered us a lower-level apartment, but when we checked it, the……