An outdoor pool, newspapers in the reception and a lift
Luggage storage, concierge services and a TV in reception
A water dispenser, smoke-free property and tour/ticket information
Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Hotel Ambra include thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi.
Other amenities include:
Bathrooms with rainfall showers and shampoo
Netflix, satellite channels and daily housekeeping
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Wheelchair-accessible parking available
Things to do
Outdoor pool
Family friendly
Laundry facilities
Outdoor pool
Conveniences
Lift
Newspapers in reception
Water dispenser
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Laundry facilities
Luggage storage
Tour/ticket assistance
Outdoors
Garden
Picnic area
Pool sunloungers
Pool umbrellas
Terrace
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)
More
Smoke-free property
TV in lobby
Room amenities
Bedroom
Air conditioning
Bed sheets
Bathroom
Hairdryer (on request)
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels
Entertainment
LED TV
Netflix
More
Desk
Laptop-friendly workspace
Phone
Policies
Check-in
Late check-in subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
We should mention
Only registered guests are allowed in the guestrooms
Property is also known as
Hotel Ambra Hotel
Hotel Ambra Playa del Carmen
Hotel Ambra Hotel Playa del Carmen
Frequently asked questions
Does Hotel Ambra have a pool?
Yes, this property has an outdoor pool.
How much does it cost to stay at Hotel Ambra?
As of 3 May 2024, prices found for a 1-night stay for 2 adults at Hotel Ambra on 9 May 2024 start from HK$331.14, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hotel Ambra pet-friendly?
No, only service animals are welcome at the property.
Hotel Ambra Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 154 out of 268 reviews" "
10 - Excellent
154
Rating 8 - Good. 75 out of 268 reviews" "
8 - Good
75
Rating 6 - Okay. 24 out of 268 reviews" "
6 - Okay
24
Rating 4 - Poor. 9 out of 268 reviews" "
4 - Poor
9
Rating 2 - Terrible. 6 out of 268 reviews" "
2 - Terrible
6
9.0/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
Hugo
9 Mar 2024
Hugo
Stayed 4 nights in Feb 2024
6/10 Okay
Leslie
Business traveller
1 Mar 2024
Liked: Cleanliness, staff & service
Good hotel
Leslie
Stayed 5 nights in Feb 2024
10/10 Excellent
Juan
24 Feb 2024
Juan
Stayed 1 night in Feb 2024
8/10 Good
Boris
Travelled with partner
13 Feb 2024
It would just be nice if the guest didn't have to ask the staff for 2 days to get the dishes to the kitchen. Especially if you book a room with a kitchen, which you need for a diet. Everything else was ok.
Stayed two weeks. The rooms are decently clean but the area is very noisy and all that sound comes right inside. It’s worse in the “apartment” style units with cooking facilities. They’re in their own tower and have two extra windows, plus the door opens to outside. As for the cooking facilities, they don not have a microwave as advertised and they provide no cookware or dishes or utensils - but they will promise to get them sometime in the future. They’ll also promise to get clothing hangers, but never actually will. There is no laundry on site as advertised. Not in the room and not as a service.
Night staff are rude, day staff are friendly if unhelpful. Night staff also cannot read Spanish well or understand any English, so be prepared to speak in only Spanish after 7 or 8pm if you need anything. The pool is sketchy and it and the main floor lobby area are sparse and unwelcoming. Do not expect to spend any time outside your room unless you’re leaving the hotel. There is a mall across the street. It’s likely one of the most expensive malls in the country, where you will find a very sketchy looking laundromat. The grocery store there is good for selection, but the prices are mismatched or simply untrue on most items we purchased. Air conditioning at the hotel worked very well and the wifi worked well most of the time. Bring your own Netflix account if you plan to use the tv at all.