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Iberostar Selection Paraíso Maya Suites - All Inclusive

4.5 star property
Beachfront property with 20 restaurants and 8 outdoor pools

Choose dates to view prices

Photo gallery for Iberostar Selection Paraíso Maya Suites - All Inclusive

8 outdoor pools, pool umbrellas, pool loungers
Lobby
Lobby
On the beach, white sand, sun-loungers, beach umbrellas
Garden
Iberostar Selection Paraíso Maya Suites - All Inclusive is the ultimate retreat for sun-kissed memories near Maroma Beach. Savor a free breakfast buffet, indulge in international cuisine at one of 20 on-site restaurants, and unwind with beach massages or a Swedish massage at Spa Sensations. With 8 outdoor pools and lazy river, this resort offers an endless array of activities to delight all ages.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or above
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout curtains
Ceiling fan
Private bathroom
  • 624 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout curtains
Ceiling fan
Private bathroom
  • 667 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

8.8 out of 10
Excellent
(41 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout curtains
Ceiling fan
Private bathroom
  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

8.0 out of 10
Very good
(9 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout curtains
Ceiling fan
Private bathroom
  • 667 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior

Free minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 624 sq ft
  • Sleeps 4

View all photos for Suite Junior with Beach View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Beach View

  • 624 sq ft
  • Beach view
  • Sleeps 4

View all photos for Suite Junior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Pool View

  • 613 sq ft
  • Sleeps 4

View all photos for Suite Junior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Pool View

  • 624 sq ft
  • Sleeps 4

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout curtains
Ceiling fan
Private bathroom
  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

Highlights

Furnished balcony
Air conditioning
Free minibar items
TV
Blackout curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 624 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Furnished balcony
Air conditioning
Free minibar items
TV
Blackout curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 624 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout curtains
Ceiling fan
Private bathroom
  • 624 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 624 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 624 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Accessible

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Accessible

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 624 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Accessible

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Accessible

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room (One Bedroom, Star Family)

View from room

Room (One Bedroom, Star Family)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 624 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds

View all photos for Room (One Bedroom, Star Family)

View from room

Room (One Bedroom, Star Family)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 624 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Suite Junior with Garden View

  • Sleeps 4

Suite Junior with Garden View

  • Sleeps 4

View all photos for Suite Junior

Free minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 624 sq ft
  • Sleeps 4

View all photos for Suite Junior with Beach View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior with Beach View

  • 624 sq ft
  • Beach view
  • Sleeps 4

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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Paradise Beach - 8 min walk - 0.7 km
  • Playa Paraiso Golf Course - 10 min walk - 0.8 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 2 min drive - 1.1 km
  • Maroma Beach - 9 min drive - 4.9 km
  • Tres Rios Ecopark - 14 min drive - 11.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive

Restaurants

  • ‪La Laguna - ‬1 min walk
  • ‪Restaurante La Plaza - ‬2 min walk
  • ‪Lobby Bar Acuarium - ‬1 min walk
  • ‪Snake Bar At Iberostar Maya - ‬5 min walk
  • ‪Star Café - ‬2 min walk

About this property

Iberostar Selection Paraíso Maya Suites - All Inclusive

Luxury all-inclusive property near Playa Paraiso Golf Course
Located close to Maroma Beach, Iberostar Selection Paraíso Maya Suites - All Inclusive provides a free breakfast buffet, a golf course and free water park access. With a beachfront location, a beach bar and beach massages, this property is the perfect place to soak up some sun. Indulge in a deep-tissue massage, a facial and thalassotherapy at Spa Sensations, the on-site spa. At the 20 on-site restaurants, enjoy lunch, dinner and international cuisine. The health club offers fitness classes and yoga classes; other things to do include beach volleyball, snorkelling and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a nightclub and a poolside bar.
You'll also enjoy the following perks during your stay:
  • 8 outdoor pools and a children's pool, along with a lazy river, a waterslide and sunloungers
  • Free self-parking and valet parking
  • Tennis courts, a water dispenser and a 24-hour front desk
  • Golf privileges (optional), beach towels and concierge services
  • Guest reviews speak highly of the family-friendly amenities and helpful staff
Room features
All 434 rooms include comforts, such as furnished balconies and laptop-friendly workspaces, in addition to perks, such as air conditioning and free stocked minibars.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with Jetted bath and rainfall showers
  • 55-inch TVs with cable channels
  • Wardrobes/cupboards, childcare services and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (some restrictions)

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 coffee shops/cafes
  • 20 restaurants
  • 8 bars/lounges
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bistró L'Etoile
  • El Rancho
  • La Marina
  • La Pagoda

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • 8 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Golf clubs/equipment
  • Health club
  • Kayaking
  • Lazy river
  • Nightclub
  • Optional golf privileges
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping centre
  • Snorkelling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing

Family friendly

  • 8 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Iberostar Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya All Inclusive
Iberostar Paraiso Maya Playa del Carmen
Iberostar Paraiso Maya All Inclusive All-inclusive property
Iberostar Paraiso Maya Inclus
Iberostar Selection Paraiso Maya All Inclusive
Iberostar Selection Paraíso Maya Suites All Inclusive
Iberostar Selection Paraiso Maya Suites All Inclusive

Frequently asked questions

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

Is Iberostar Selection Paraíso Maya Suites - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yes, the property is all-inclusive.

Where is Iberostar Selection Paraíso Maya Suites - All Inclusive located?

This Playa del Carmen property is on the beach, 0.6 mi (1 km) from Playa Paraiso Golf Course, and within 12 mi (20 km) of Maroma Beach and Ojo de Agua Beach. Punta Esmeralda Beach and Puerto Morelos Beach are also within 16 mi (25 km).

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Iberostar Selection Paraíso Maya Suites - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 542 out of 1002 reviews
Rating 8 - Good. 260 out of 1002 reviews
Rating 6 - Okay. 109 out of 1002 reviews
Rating 4 - Poor. 57 out of 1002 reviews
Rating 2 - Terrible. 34 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsay Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It never felt overly packed and everyone was so kind and helpful. Not to mention it’s absolutely breath taking!
Stayed 4 nights in Sep 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing entertainment, food and amenities. Highly recommend!
Stayed 6 nights in Aug 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia VIP perks were not honored during my visit. Other than that, really good experience.
Stayed 4 nights in Sep 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. It was our 5th time there. Food for an all inclusive was decent. Need more chairs by the pools.
Stayed 7 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Everything was awesome. Friendly, great food, water tasted very good. First time in Mexico, very impressed Small issue with some flies outside our balcony because of a dead bird or something but they sprayed and offered to change rooms which we declined cause we didn’t use balcony.
Stayed 5 nights in Jul 2025

8/10 Good

liqin

Liked: Cleanliness, staff & service, amenities
Hard to reserve a restaurant especially for a big group. They try to push us to dine in the buffet. Try to be an early bird if you want restaurants other than a buffet.
Stayed 7 nights in Jul 2025

10/10 Excellent

Raelene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd trip to Maya Suites. We absolutely love everything about this resort! The staff amazing. There is always something new to discover on the resort.
Stayed 5 nights in Jun 2025

8/10 Good

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property…the Maya Suites were very nice and recently updated. The food was very good as a whole. The service was also mostly very good. The beach was not very nice during our stay due to the high levels of sargassum…but the pools were great!
Stayed 7 nights in Jun 2025

10/10 Excellent

Mike James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff do try to make your stay as easy as possible.
Stayed 6 nights in May 2025

8/10 Good

Renee

Liked: Cleanliness, amenities, property conditions & facilities
Not the fault of the resort but the Sorgassum was horrible and the smell was horrible
Stayed 4 nights in Jun 2025

10/10 Excellent

Luis

Liked: Amenities
Amazing place to enjoy with family
Stayed 6 nights in Aug 2024

10/10 Excellent

Mario Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The were so nice good service
Stayed 6 nights in Feb 2025

10/10 Excellent

GLENN MARIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of pool areas, nice beach, Plenty of places to eat, nice suites, overall convenient
Stayed 4 nights in Sep 2024

10/10 Excellent

Charon Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous, well run, fantastic pools and slides and a fabulous beach. Also, the food was excellent and there were several options to dine. Wish I’d stayed longer!
Stayed 5 nights in Dec 2024

10/10 Excellent

Krista

Liked: Cleanliness, amenities, property conditions & facilities
We did a lot of research looking for a resort that was big enough to have lots of food options and things to do. This resort did not disappoint. Everything was really great. The staff there are really great people and so friendly ALL the time. Pools were clean, food was really good. Service was excellent (except the sit down restaurants) those took a bit to get your drinks or more drinks but buffets were really good. The seaweed was pretty strong when we were there but we never had to wait for a drink, either at the bar or someone always came by to serve us. (Don't forget to tip) We would for sure go here again and bring friends and family. Great experience.
Stayed 5 nights in Jun 2025

10/10 Excellent

Matthew A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time staying at Maya, the property is just beautiful and they have a lot for kids to do there. We were never bored. It was super clean and the staff was amazing at keeping it that way. Food was great!
Stayed 5 nights in Jan 2025

8/10 Good

amirbabak

Liked: Staff & service
Good for families
Stayed 9 nights in Nov 2024

8/10 Good

Brynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, I did not have a good stay, but this was not the hotel‘s fault. I went as a solo traveler, which was a bad idea. Given this is a family resort. I thought I could find some quiet, but I couldn’t and they even put me in a room across the waterpark. I tried to get a refund on the extra day because I went home early and they wouldn’t do it, but I understand. I highly recommend this place for families, though, it looks like a blast! And the food was incredible!
Stayed 4 nights in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay , there’s nothing I didn’t like
Stayed 7 nights in Oct 2024

8/10 Good

Claudia Fabiola Castro De

Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Iberostar Selection Paraiso Maya Suites from October 6 thru October 11th. We were a group of 10 people and we all enjoyed our stay at this resort. The rooms, pools, and restaurants were all clean. We really enjoyed the variety of food options at their buffet and thought the food was great. As big coffee drinkers we thought the coffee was okay. The kids had a blast at the kids pool and the beach, and our 11 year old also had fun in the water slides. Our mini fridge was always full and restocked with drinks. The resort has GREAT views and many good places to take family pictures at. The drinks were okay, but they were never high quality, they do offer high quality liquor though. We attended their shows everyday and thought they were great, we liked that guests participated. The only concerning things here was the service from their employees, although the resort was not even so packed, some of their employees had attitudes, would rush you to order, and were not very attentive, which is something uncommon at other resorts. Also be aware that they will try to sit down and have breakfast with you, this is all a scheme to convince you to buy their membership or time share. Be aware that this resort is about 25 minutes from Cancun and Playa del Carmen, so be prepared to spend a good amount for the taxi. Overall we had a great time, we would definitely come back to this resort with the hope that their staff is more attentive towards their guests.
Stayed 5 nights in Oct 2025

10/10 Excellent

wihane

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great experience
Stayed 8 nights in Jan 2025

6/10 Okay

Mustafa

Liked: Cleanliness, amenities
The vibes are great and they mixed the property with nature so well. Great pools and beach access but the rooms are a bit old and crumbling. Food is horrible and room service took at least an hour after ordering. Only place with a half-decent food was the steakhouse. Worst part was the concierge service. When I asked about the $400 voucher I should receive from Expedia, they tried to get me into one of their sales pitch presentations to get a $450 worth of spa credit. After I declined, they gave me the $400 in 16 vouchers that are $25 off $100 which cannot be combined together. So practically I have to spend $1,600 at the resort to get the $400. Definitely not coming back to this resort!
Stayed 4 nights in Aug 2025

8/10 Good

Raelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and everyone is so nice and helpful!
Stayed 5 nights in Sep 2023

2/10 Terrible

Ilyas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property not even 1 star,rakuns running around ,cockroaches everywhere,wait time to eat is 1hr to 1.45
Stayed 6 nights in Feb 2025

8/10 Good

Jia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and nice.
Stayed 6 nights in Aug 2023