Pocono Mountains Spa Hotel

"Thumbs up"

"Very clean and nice lobby and dining area. friendly staff was welcoming. Perfectly clean hotel room with super comfy bed, The pool and hot tub area was very well kept and looked great! Would definitely stay again. TY! "

"If you through Expedia, the hotel treats you horrible. The price is the same if you book through the hotel website maybe a very small difference but you get water park tickets you get kitchen ware and you get treated differently. I booked through Expedia and Didn’t get any water park tickets no kitchen culinary no pots no pans not even forks spoons or cups. When I called downstairs they said I booked through a third party and that is not included, the same thing they said when we arrived regarding the water park tickets. To top it off the room looked really old and out of date and management was even worse no customer service etiquette. When I spoke with Maya who claimed to be the manager on duty and explained it was my granddaughters birthday if there was anything she could to to make our experience better she said no I booked through a third party so talk with them. Expedia misleads you when they say this is a rare find cause you have water park access making it seem it’s included and then in fine print on another page it says surcharge. And the hotel sucks because they put rooms on Expedia because they obviously can’t get all the rooms rented but then they treat the paying customer like crap taking basic amenities like cups forks and dishes away but there’s a full kitchen in the room. Make that make sense! Overall horrible experience my granddaughters birthday was ruined, don’t even bother going there!"

"One of the best hotels I've ever stayed at—highly recommended!"

"Had a great stay but the breakfast is awful. You get better chow in an Army chow hall. Thankfully didn’t book dinners."

"Enjoyed my short stat staff friendly room was a bit musty dusty not a lot of good amenities water park was smaller than I thought didn’t have a water pool bar but I did enjoyed the fire place Reasturant. "

"The food at the hotel restaurant was delicious and the available of great drinks was spot on! We were very impressed by the cleanliness of the entire hotel especially our room. The staff went out of their way to ensure our needs were met and we were enjoying our stay. "

"Breakfast was different both days that we stayed. It was fresh and good. The older lady taking care of the Breakfast was very kind and friendly. Our rooms where clean and everything was working. The pool was also great. The water was perfect. And clean. "

"We don’t drink and parking was fine"