「Due to the bad weather our flight from Terceira to Sao Miguel was cancelled and rebooked by airline for two days later. As a result, we stayed at the hotel two nights less than we had paid for. We asked our travel agency for a refund and they attempted to contact the property multiple times to get an approval for a waiver, so we could get a refund. I then tried to contact the hotel myself two times, but didn't get any response. Not only the hotel didn't refund the money, but the hotel staff also...
「Due to the bad weather our flight from Terceira to Sao Miguel was cancelled and rebooked by airline for two days later. As a result, we stayed at the hotel two nights less than we had paid for. We asked our travel agency for a refund and they attempted to contact the property multiple times to get an approval for a waiver, so we could get a refund. I then tried to contact the hotel myself two times, but didn't get any response. Not only the hotel didn't refund the money, but the hotel staff also...
Alexander