Pontal hotels in Paraty

"Beautiful property, centrally located and outstanding staff. "

"Yes"

"Good AC, friendly staff"

"On the front of the beach"

"Clean sheets everyday with great amenities and a plentiful breakfast "

"Great"

"The staff at this hotel were very friendly and helpful. The breakfast was lovely on the terrace near the pool. The location was just outside the old town and very convenient as well as quiet. We stayed over Christmas and they went the extra mile to make the day special with gifts and snacks placed in the room. Overall this was a lovely small property that I would recommend. "

"I received a WhatsApp message from the property on the day of my arrival, which has conveniently been deleted, stating that the property didn't have a room available. I didn't see the message until I arrived at the property, but it had asked me to go to another property that cost less, had a less ideal location, and lower reviews. At arrival, they then put my friend and I in a room with one bed that was tiny, *absolutely disgusting*, and was not in the main building. The manager, without prompting, offered to refund this night, which I politely accepted. The next day, we got moved to the correct room, but it did not have any hot water for a shower, so we got moved AGAIN, to another lower quality room without a balcony. One out of the two beds was rock hard so my friend and I ended up having to share a bed. Several days after my stay no refund was issued so I reached out to Hotels.com and the property denied the refund and deleted their WhatsApp message. I've never left a bad review or complained to any service provider before, but this was a terrible experience."

"An all round brilliant hotel - lovely rooms, great location and really helpful staff. They were also really helpful with our baby providing a beautiful cot and helping with baby food. "