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奧斯威戈湖貝斯特韋斯特套房酒店的評價

2.5 out of 5
奧斯威戈湖貝斯特韋斯特套房酒店
14905 SW Bangy Road, Lake Oswego, OR

評價

8.6

優異

10 分評分,優異;1000 則評價中有 520 則" "
8 分評分,不錯;1000 則評價中有 309 則" "
6 分評分,一般;1000 則評價中有 84 則" "
4 分評分,欠佳;1000 則評價中有 52 則" "
2 分評分,很差;1000 則評價中有 35 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

xingjian

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Molly 於 2020年1月24日的回應
Thank you so much for the 10 point review!

10/10 優異

JIAN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
好去处
就在5号公路傍边,但是没有很响的声音,当天住的是105,在餐厅旁边,这个让人很难接受。房间还比较大,有沙发床,两个台盆和卫生间分开,这个有点奇怪。水量很大。停车场很大,酒店个其他一样提供咖啡,冷热水,冰块。是个不错的选择。
於 2018 年 2 月住了 1 晚
Molly 於 2018年3月2日的回應
Thank you so much for the five star review!

6/10 一般

Edison

家人同遊
讚好:職員與服務和設施服務
We have to move from our original room due to broken bed. The socond room we got toilet need to be repair due constanly clogging and the shower is intermittent. The pillows smells like someones head.
於 2024 年 5 月住了 3 晚

10/10 優異

MEE HOA

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel service, 3 bedroom, parking and breakfast very very decent for price. Free parking, quiet and clean rooms. Staff very friendly and helpful. Breakfast was decent. Waffles, eggs,ham,cereal,and drinks were good. Came from Canada and highly recommend this place. Definitely coming back:))
於 2024 年 4 月住了 1 晚

8/10 不錯

Epifanía

於 2024 年 4 月住了 1 晚

10/10 優異

Julie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location!
於 2024 年 4 月住了 2 晚

6/10 一般

Doug

家人同遊
讚好:整潔度和職員與服務
The room was spacious, staff was professional and very kind. The Fitness center was great. The pool was the coldest I have ever been in. It was like stepping into a bucket of ice! I couldn't bear it! The hot tub was great!
於 2024 年 4 月住了 3 晚

6/10 一般

Akasha

讚好:整潔度
於 2024 年 4 月住了 2 晚

4/10 欠佳

Mariah

家人同遊, 親子同遊
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
I liked that they had a room with 3 queen beds! What I didn’t like is that the pool heater wasn’t working so it was freezing and our room was extremely hot because the windows don’t open and the ac wasn’t staying on.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Marla

讚好:整潔度
不滿:住宿狀況
Pool was as cold as ice water. If you advertise a pool, not sure why you can’t maintain it so it’s usable.
於 2024 年 4 月住了 1 晚

8/10 不錯

luis

於 2024 年 4 月住了 1 晚

8/10 不錯

Amber

家人同遊, 親子同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Breakfast was cold and bland but everything else was great!
於 2024 年 4 月住了 1 晚

6/10 一般

Brian

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

Sue

親子同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
This was our first time ever staying in this hotel. The only issue we had is that everyone was new. Honestly every employee I encountered had just started that day or the day before. No one knew anything from paying for things in the little snack bar to the breakfast. I will stay there again
於 2024 年 4 月住了 3 晚

8/10 不錯

Soo

於 2024 年 4 月住了 1 晚

2/10 很差

yukiko

讚好:整潔度和住宿狀況
不滿:職員與服務
於 2024 年 4 月住了 1 晚

8/10 不錯

Erica

親子同遊
讚好:職員與服務和住宿狀況
room was clean, found some clothes in the Dressers, for a family of six, not enough shampoo and soap.
於 2024 年 3 月住了 1 晚

6/10 一般

Alexis

於 2024 年 3 月住了 1 晚
Sara R 於 2024年3月22日的回應
Hi Alexis, we appreciate your rating. We would like to know what could have given us a better score. Your feedback is important to us so that we can make improvements.

10/10 優異

leslie

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Easy on and off to the freeway. Close to Portland, shopping, restaurants and theatre.
於 2024 年 2 月住了 2 晚
Sara R 於 2024年3月1日的回應
Hi Leslie, thank you for the great rating and review. We are glad to know our hotel was convenient for your travel needs. Hope to see you again.

8/10 不錯

Isaiah

親子同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Tidy, quiet, easy—pleasant stay.
於 2024 年 2 月住了 3 晚
Sara R 於 2024年2月21日的回應
Hi Isaiah, Thank you for taking your time to rate us! We are happy to know you found our hotel to meet most of your expectations and hope to see you again.

8/10 不錯

Derek

於 2024 年 2 月住了 2 晚
Sara R 於 2024年3月22日的回應
Hi Derek, thank you for your rating. We are glad to know you enjoyed your stay with us and hope you will consider us again.

2/10 很差

Darlene

家人同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Absolutely terrible. Where to begin, when I checked in the lady was on the phone discussing her pay stubs while trying to help me. She finally got off the phone to then charge me for the room BEFORE I had seen it, and then take an extra $100 dollar deposit that I still haven’t received back. I understand holding but I previously put my card on file and I have never had a hotel do that. The pool was filthy with dirty and possible feces. The jacuzzi was not working. Now to my room. Fingernail clippings & crumbs all in the sofa, beds, and ground. The bathtub was a dirty mess with hair all over it. The whole hotel smelt disgusting. The road noise was awful. The only plus was they provided ear plugs. I was extremely disappointed. I travel a lot for my daughters cheer competitions and I have stayed in many hotels this by far was the worst. I was cleaning the hotel myself. I also made sure to use my own blankets. Just really sad. All in all I was out $293 for a one night stay. I do not recommend.
於 2024 年 1 月住了 1 晚
Sara R 於 2024年1月31日的回應
Hi Darlene, we are sorry to learn that you did not feel you had a good experience with us. One thing we aim for in our hotel is to ask our guests to let us know if they need anything during their stay with us to help mitigate any issues and take care of our guests. We do want to apologize for the spa being down. All deposits are typically returned to our guests, dependent upon if you used a credit vs debit card, within 3-5 business days for a credit card and debit cards are subject to your financial institutions policies and agreements with other merchants.

4/10 欠佳

Ingrid

不滿:整潔度和住宿狀況
於 2024 年 1 月住了 3 晚
Sara R 於 2024年1月31日的回應
Hi Ingrid, thank you for rating your stay with us. We would like to encourage you to call our hotel to provide more feedback regarding what you feel could have given us a higher score.

2/10 很差

Terri

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
No power no service
I reserved a room during the ice storm, but when I arrived, I learned that the power was out, but they were still accepting reservations, but not allowing anyone to actually stay there. I had to find another place to stay, and was not able to cancel the reservation with them or online, once told there was no power. I am hoping I was not charged.
於 2024 年 1 月住了 2 晚
Sara R 於 2024年1月24日的回應
Hi Terri, We are sorry about the confusion during this booking for you. Please give the hotel a call to discuss how we can address any questions you may have.

8/10 不錯

Kelly

不滿:職員與服務
於 2024 年 1 月住了 1 晚
Sara R 於 2024年1月24日的回應
Hi Kelly, Thank you for taking the time to rate us. We appreciate this and hope you enjoyed your stay with us. We are curious what could have given us a perfect score. We welcome you to give the hotel a call and provide any additional feedback that might help improve our guest experiences.

2/10 很差

Deborah

於 2024 年 1 月住了 2 晚
Sara R 於 2024年2月12日的回應
Hi Deborah, Sorry you did not enjoy your stay with us. We do wish that you could provide us with more feedback as to why you chose to give us such a low score so that we can make improvements or reconcile any issues you experienced.

4/10 欠佳

michael

於 2024 年 1 月住了 1 晚
Sara R 於 2024年1月17日的回應
Hi Michael, we are sorry you did not enjoy your stay with us. We are hoping that you could provide us with some more feedback about why you chose this score. Please call the hotel to discuss your stay at your convenience.

10/10 優異

Reyes

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Sara R 於 2024年1月17日的回應
Hello, thank you for rating our hotel. We are happy to know that you enjoyed your stay with us and hope to see you again.

8/10 不錯

Elena

讚好:整潔度、住宿狀況和客房舒適度
Our stay was good. The only complain is all household items were in very limited quantities, we had to pick up items from staff, i.e. toilet paper, garbage bags, tea bags etc. Hotel did not even provide pen and paper in the room, we had to ask to borrow a pen at the reception, and then had to return that pen.
於 2023 年 12 月住了 3 晚
Sara R 於 2024年1月9日的回應
Hi Elena, thank you for taking your time to fill out the survey and rate your stay with us. We are glad to know that you enjoyed your overall stay with us. We do limit our housekeeping supplies in the rooms due to our overall usage by guests. We are happy to know that our staff was able to provide you with supplies upon request and hope you will consider us again.

6/10 一般

Ahmed

家人同遊
讚好:整潔度
於 2023 年 12 月住了 1 晚
Sara R 於 2024年1月5日的回應
Hi Ahmed, thank you for taking the time to rate us. We would like to know where we excelled or what we could have done better so that we can use our guest feedback constructively. We do appreciate you choosing our hotel for your lodging needs and hope you will consider us again.

8/10 不錯

Timothy

讚好:整潔度
於 2023 年 12 月住了 1 晚
Sara R 於 2024年1月5日的回應
Hi Timothy, thank you for choosing our hotel for your lodging needs. We appreciate your rating and would like to know what we could have done better to improve our score. Happy Travels

8/10 不錯

Sachie

於 2023 年 12 月住了 2 晚
Sara R 於 2023年12月31日的回應
Thank you for the rating! We are happy to know you enjoyed your stay with us and hope you will come back again.

10/10 優異

Eilleen

於 2023 年 12 月住了 1 晚
Sara R 於 2023年12月31日的回應
Thank you for the wonderful rating! We are happy to know that you felt you enjoyed our hotel for your lodging needs and hope to see you again.

4/10 欠佳

John D

不滿:職員與服務、住宿狀況和客房舒適度
Still a work in progress
This hotel became a Best Western six months ago but doesn’t reflect the service standard I expect from this chain. The room was cold on arrival, the fridge was not turned on, the hot breakfast was cold, and the paper plates were hard to find. The front desk didn’t answer when I dialled about the fridge, and I found the night manager outside, chatting on his cell phone. He readily came to the room, found a knob at the back of the fridge and turned it on. The fridge never did become cold, so I assume it was well past its best before date. He said other customers had complained about the fridges, and perhaps the cleaning staff had accidentally turned them off while dusting… Impossible! The manager, Sarah, explained that the cold rooms were the result of the owners decision to be green. However, this reflects zero customer service. The cold food in the morning means either the kitchen staff isn’t performing or that better equipment is needed. Either way it was terrible. Plus, there was very little variety with the fruit… Bananas please. Sarah was very empathetic and really did her best to make amends, not charging for my pet and adding more points to my best Western account. But her hands are ultimately tied. The owner needs to focus more on service and less on saving every last nickel.
於 2023 年 12 月住了 1 晚
Sara R 於 2023年12月29日的回應
Hi John, we are sorry to learn that your experience with us did not go as planned. We are trying to to make improvements to our staff training and breakfast selection. We have been making improvements and appreciate your feedback and hope that you would consider staying with us again.

8/10 不錯

Diane

讚好:整潔度、職員與服務和住宿狀況
it took a long time to get finally to our rooms. and once in the room the tv didn’t work. but they were nice about it
於 2023 年 12 月住了 1 晚
Sara R 於 2023年12月21日的回應
Hi Diane, we are sorry to learn about your experience with check in and the TV. We have recently hired new staff and are in the training process. While not the best excuse, we have also just recently installed all new furniture in our rooms and a few of the televisions were not set up correctly. We do appreciate your feedback so we can improve these issues and hope you will consider staying with us again.

8/10 不錯

Janet

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
The staff was friendly and very helpful. Going out of their way to be helpful. The location was perfect for our needs . Don’t be afraid of the traffic noise it was quiet inside. Although we didn’t need it this time I love seeing pet friendly properties
於 2023 年 12 月住了 1 晚
Sara R 於 2023年12月19日的回應
Hi Janet, thank you for the review and rating. We are so happy to know that you found comfort and friendliness during your stay with us. We are also happy to know that you felt our location was quiet. We have taken extra measures such as installing additional window inserts to reduce noise from the nearby traffic. Happy Travels

8/10 不錯

Patrick

讚好:整潔度、職員與服務和住宿狀況
Property very clean. Actually saw staff mopping the room floors. Cleanliness is my first priority. Breakfast was okay. The good stuff was gone if we didn't get there early. Would stay here again.
於 2023 年 12 月住了 5 晚

2/10 很差

Joanne

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Severely understaffed.
於 2023 年 11 月住了 3 晚
Sara R 於 2023年11月21日的回應
Thank you for completing the survey regarding your recent stay at our property. We are sorry to learn that you did not enjoy your stay with us. We understand your observation of staffing and have been working hard to alleviate this issue.

6/10 一般

Chang

家人同遊
讚好:整潔度和職員與服務
noisy sound from outside. very noisy of heater.
於 2023 年 11 月住了 6 晚
Sara R 於 2023年11月17日的回應
Hello, thank you for taking your time to rate us. By telling us details about your stay, you are helping us to improve our guest experiences. Please feel welcome to call the hotel and speak with the manager.

10/10 優異

Justin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Sara R 於 2023年11月17日的回應
Hi Justin, thank you for the great rating. We are happy to know that you enjoyed your stay with us and hope to see you again. Happy Travels

10/10 優異

Matt

讚好:整潔度、職員與服務和住宿狀況
Great!
於 2023 年 10 月住了 3 晚
Sara R 於 2023年10月31日的回應
Hi Matt! Thanks for the great rating! We are glad to know you enjoyed your stay and hope to see you again.

8/10 不錯

Antonio

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
Sara R 於 2023年10月30日的回應
Hi Antonio, thank you for your rating. We are happy you chose our location for your lodging needs. We would love to know what could have given us a 5 out of 5 for you. Happy Travels.

6/10 一般

alex

於 2023 年 9 月住了 3 晚
Sara R 於 2023年11月17日的回應
Hello, thank you for taking your time to rate us. We use these reviews and ratings to both enhance and improve our operations. By telling us details about your stay and things you enjoyed or that we could improve on, you are helping us improve our guest experiences.

10/10 優異

Larry

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Sara R 於 2023年10月25日的回應
Hi Larry! Thank you for the wonderful rating! We are happy to know you enjoyed your stay. Is there anything in particular that made your stay with us memorable?

10/10 優異

Carlos

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Phoenix to Portland
We stayed two nights. Rooms where great. Very clean and spacious.. plus restaurants near by
於 2023 年 10 月住了 2 晚
Sara R 於 2023年10月25日的回應
Hi Carlos! Glad we have a clean and convenient location for your traveling needs. We are always thrilled to know we met the mark with our guest's expectations and hope to see you again.

8/10 不錯

Corey

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel overall
Friendly, accommodating staff. Nice hotel overall. Breakfast was ok, not great, but well stocked. Only complaint is that some rooms are super noisy and on the highway. Staff moved us for our second night and were very friendly about doing so
於 2023 年 10 月住了 2 晚
Sara R 於 2023年10月25日的回應
Hi Corey, Thank you for taking your time to review and rate us. We appreciate the feedback and are happy to know we could accommodate your request to move rooms.

10/10 優異

Kuljinder (Issaquah)

讚好:整潔度、職員與服務和住宿狀況
Quite and comfortable!
於 2023 年 10 月住了 1 晚
Sara R 於 2023年10月17日的回應
Hi Kuljinder, Thank you for the wonderful rating! We would like to thank you for staying with us and hope that you will come back and see us again!

8/10 不錯

Zane

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 3 晚
Sara R 於 2023年10月6日的回應
Hi Zane, we appreciate you rating for our hotel. We would like to know what would have given us a 5 out of 5 score. We would love to know more if you could call us at 503-624-7400

10/10 優異

Jennifer

於 2023 年 9 月住了 1 晚
Sara R 於 2023年9月26日的回應
Thank you for the great rating. We are thrilled to know that we have made a good impression on you during your stay with us and hope to see you again.

8/10 不錯

Bek

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was clean and convenient. It was a good place to stay. The freeway noise was considerable, which is odd because we stayed at the hotel next before and didn’t hear the freeway. I guess this place has cheaper windows or something.
於 2023 年 8 月住了 2 晚
Sara R 於 2023年9月21日的回應
Thank you for the comments regarding your recent stay with us. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.