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Reviews of NRMA Portland Bay Holiday Park

3.5 out of 5
NRMA Portland Bay Holiday Park
184 Bentinck Street, Portland, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 52 out of 97 reviews" "
Rating 8 - Good. 34 out of 97 reviews" "
Rating 6 - Okay. 9 out of 97 reviews" "
Rating 4 - Poor. 2 out of 97 reviews" "
Rating 2 - Terrible. 0 out of 97 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Lovely holiday park in Portland
Great holiday park within walking distance to town centre. The cabin I stayed in was comfortable, there’s 2 bedrooms but the one with the bunk bed was tiny. There is a kitchenette with enough bench space to prepare sandwiches. There is a nice walk with beach view at the back of the park. The staff are lovely and knowledgeable about the area. I would stay again.
Stayed 2 nights in Dec 2023

8/10 Good

makiko

Travelled with family
Liked: Amenities, property conditions & facilities
It was really nice place to stay.
Stayed 4 nights in Nov 2023
Response from PBHP on 2 Dec 2023
Hi Makiko, thank you for taking the time to write a wonderful review for us. We're thrilled you had a great time. We hope to welcome you here again in the near future. Happy travels, the team at NRMA Portland Bay

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff lovely cabin so much better than we expected
Stayed 1 night in Oct 2023
Response from PBHP on 27 Oct 2023
Hi Sue, thank you for your fantastic review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels, the team at Portland Bay Holiday Park.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, room comfort
A perfect place to stay
Our accomodation was perfect! A BBQ to cook our fish, and the tools to clean it properly. The cabin was VERY comfortable and spacious, and fitted out with quality gear.
Stayed 1 night in Oct 2023
Response from PBHP on 12 Oct 2023
Hi Susan, thank you for your fantastic review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels, the team at PBHP

8/10 Good

Kelsey

Travelled with family
Liked: Amenities, property conditions & facilities
Pleasant
Stayed 1 night in Oct 2023
Response from PBHP on 9 Oct 2023
Hi Kelsey, thank you for your fantastic review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels, the team at NRMA Portland Bay Holiday Park.

4/10 Poor

Natalie

The location is the best thing about this park. The waterfront cabins are good, they are the ONLY cabins with a Queen bed. Pets are NOT allowed in all areas of this park. I would recommend to double check your booking…that you receive what you book.
Stayed 2 nights in Sep 2023
Response from PBHP on 9 Oct 2023
Hi Natalie. Thank you for your review. Here at Portland Bay we strive to ensure that everyone has an enjoyable stay. Unfortunately with your booking there was incorrect information provided by a 3rd party website that we were unaware of. Thank you for bringing this to our attention, this has now been rectified. In regards to the pets in the park if you had of informed us that you had extra guests staying with you and they had a dog we could have let you know that we do not allow pets in our cabins, only on sites. Regards, the team at NRMA Portland Bay Holiday Park.

8/10 Good

Andy and Toni

Liked: Cleanliness, room comfort
Very good park and position
We stayed here for a weekend in one of the newer cabins overlooking the harbour, very good accommodation, self contained with full kitchen, open plan lounge dining area, beds comfortable. Staff excellent and informative. Park is in a very good position with views from cliff top as well as over harbour, also within a short walk to shops or places to eat.
Stayed 2 nights in Aug 2023
Response from PBHP on 23 Sept 2023
Hi Andy & Toni, thank you for taking the time to write a wonderful review for us. We're thrilled you had a great time. We hope to welcome you here again in the near future. Happy travels, the team at PBHP.

10/10 Excellent

Vaughn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cabin was very clean and tidy with good facilities. View and walkability was fantastic. The only negative...TV appeared to be stuck in 4:3 aspect ratio and couldn't work out how to change it to wide screen
Stayed 2 nights in Aug 2023
Response from PBHP on 27 Oct 2023
Hi Vaughn, thank you for taking the time to write a wonderful review for us. We're thrilled you had a great time. Please reach out to us in future if you have any issue like the one you had with your tv so we can attempt to rectify them for you. We hope to welcome you here again in the near future. Happy travels, the team an NRMA Portland Bay.

10/10 Excellent

Naomi

Liked: Cleanliness, room comfort
Perfect spot!
We were upgraded to an ‘Ocean view’ cabin. Great location. The owners were lovely and the cabin was clean and set out beautifully.
Stayed 2 nights in Aug 2023
Response from PBHP on 23 Sept 2023
Hi Naomi. We are glad that we were able to make your stay a memorable one and look forward to welcoming you back again. Safe travels, the team at PBHP

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The cabin was just what we needed for our 1 night stay
Stayed 1 night in Jul 2023
Response from PBHP on 23 Sept 2023
Hi Melissa. Thank you for your wonderful review. We are happy to hear that you enjoyed your stay with us and hope to see you again soon. Regards, the team at PBHP

6/10 Okay

Kosala

Travelled with family, Travelled with group
Need new sauce pans
Stayed 1 night in Jul 2023
Response from PBHP on 23 Sept 2023
Hi Kosala, thank you for taking the time to leave us a review. We're disappointed to hear that your stay with us didn't meet your expectations, as our ultimate goal is to ensure all our guests have a memorable stay. We apologise that you weren't satisfied with the saucepans. Thank you for highlighting these areas for us to improve. Warm Regards, the team at PBHP

10/10 Excellent

Julie

Stayed 1 night in Jul 2023

10/10 Excellent

Jessica

Stayed 1 night in Jul 2023

10/10 Excellent

Terry, Garden City

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cabin was comfortable and right next to a walking trail along the bluff overlooking the ocean, with the port in the distance.
Response from PBHP on 22 Dec 2022
Hi Terry, thank you for taking the time to write a wonderful review for us. We're thrilled you had a great time. We hope to welcome you here again in the near future. Happy travels, the team at PBHP

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, lovely staff, bonus we had a koala and baby in the tree out the back one night...
Response from PBHP on 17 Dec 2022
Hi Joanna, thank you for taking the time to write a wonderful review for us. We're thrilled you had a great time. We hope to welcome you here again in the near future. Happy travels, the team at PBHP

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
The park is located in terrific area, beautiful views of bay, and close to shopping centre. Will definitely be back! Cabin was excellent, clean and tidy
Stayed 3 nights in Aug 2022

10/10 Excellent

Christine, San Antonio

Stayed 1 night in Aug 2022

10/10 Excellent

Wayne

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Annie

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Dark at night and hot water what more could you ask for. 😄. I did manage to stay in the wrong cabin so keys need to be sorted but I’m sure they will rectify that now they now.
Stayed 2 nights in Feb 2022
Response from Management on 28 Feb 2022
Thanks Annie, yes it was a bit strange that you ended up in another cabin, very odd. But we are glad you had a great stay with us and look forward to seeing you again soon. Safe travels PBHP Management Team

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good view very clean and very quiet
Stayed 1 night in Nov 2021
Response from Colin & Violet on 3 Dec 2021
Thankyou Sharon for your review, we at Portland Bay always try to do the best and offer the best for all our guests, we are glad you enjoyed your stay with us and wish you all the best,,Safe Travels. PBHP Management team

10/10 Excellent

Matthew, Lara

Liked: Cleanliness, amenities, property conditions & facilities
Lovely spot for a coastal getaway. Modern, up-to-date cabins.
Stayed 2 nights in Oct 2021
Response from PBHP on 9 Nov 2021
Thankyou Mathew for your kind review, and we are pleased you had a wonderful stay, all the best and safe travels PBHP Management Team

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was excellent for driving or walking. Cabin was well appointed and comfortable.
Stayed 4 nights in Oct 2021
Response from PBHP on 9 Nov 2021
Thanks Alan for staying with us and that you enjoyed your stay, safe travels and all the best for 2021. PBHP Management Team

10/10 Excellent

Sharon

Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Jun 2021

10/10 Excellent

Ronnie

Liked: Cleanliness, room comfort
Our honeymoon
The stay was so good we stayed an extra night
Stayed 6 nights in Jun 2021

4/10 Poor

william

Travelled with family
Disliked: Cleanliness, room comfort
not what we booked cabin only for 2 adult 2 kids
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Stayed 13 nights in Apr 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2021

10/10 Excellent

Glenn

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

ACW, Frankston

Travelled with family
Liked: Cleanliness, amenities
Come here every year and booked the same cabin too which opposite the beach. It was lovely. Reception wasn't as friendly as we had being welcome before.
Stayed 3 nights in Jun 2020

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, room comfort
Worth the stay
Friendly staff Quiet location Great place to stay
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness is thw most suit on this caravan close to beach an shops.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The management & staff were so helpful frendly which help us enjoy our stay.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Management very helpful and go that little further to assist.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good except for bunk bed low head room
It was an overall good stay. My only issue is there 2 bunk beds are actually a triple stack bunk bed and the headroom is very low. It was so difficult to put on the bedsheet as this has to be done by the occupant themselves
Stayed 1 night in Dec 2019

6/10 Okay

Noreen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
NRMA Holiday Park
It was a good stay the playground at the park is wonderful but the cabin was outdated
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Unit provided was a trailer, the bed was too small.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place to stay. Would love to stay again
Stayed 1 night in Nov 2019
Response from portland bay on 21 Nov 2019
Thank you very much for your review. we are glad to hear you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Marthe, Norway

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We knew we would arrive after the reception was closed, so we texted the motel and they answered quick concerning the check in. Great! The room/apartment was very cozy and spacious. It was clean and had everything we needed. When we checked out the morning after the staff was super friendly. Would absolutely recommend this property!
Stayed 1 night in Oct 2019
Response from portland on 24 Oct 2019
Thank you for your review. We are glad to hear you had a good stay with us and look forward to seeing you next time you pass through portland.

8/10 Good

Ken, Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Expedia photos for the specific cabin showed a small oven was available in the cabin. We purchased food with that assumption, only to find that no oven was in the room. Checking with the staff the next day to be told they were removed when the cabins were last renovated. Seems Expedia has not updated there stock photos. The cabin otherwise was comfortable and clean. Would stay here again
Stayed 1 night in Oct 2019
Response from portlandbay on 21 Nov 2019
Hi Ken thank you for taking the time to review us. we have made contact with Expedia and they are updating the photos for these cabins. we are sorry for any inconvenience this caused.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to Portland CBD and the water. Staff very friendly and helpful. Our cabin was a bit "dated " but clean and comfortable, providing a great 3 day break at a fair price.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful cabin by the sea. Exceeded all expectations!
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower needs a grap rail as the tilled floor gets very slippery. Consideration needs to be given to disability access to cabins with steps, ramps would help differently-abled people.
Stayed 4 nights in Oct 2019

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FOXTEL tips review to C+
Two bed unit(Main and two bunks). Newish kitchen reno helped but overall I would class the accommodation as average(not good not bad). Having bad weather the Foxtel channels did help. Park on waters edge on top of steep bank. No views from cabin but a short stroll to walkway/seats overlooking the harbour. Easy walk to city centre. Price was good for the stay.
Stayed 3 nights in Sep 2019
Response from Joshua on 11 Sept 2019
Hi Tony, Thank you for sending us your feedback. We are glad to see you made good use of our Foxtel and enjoyed your stay with us. We looking forward to welcoming you back in the near future.

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay
Stayed 1 night in Sep 2019

8/10 Good

Guest

Travelled with partner
Liked: Cleanliness
Nice enough cabin but we spent the extra $$ because promised ocean views- unfortunately blocked by the trees. With trim down the trees or reword your advert!!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Just what we needed, lovely and clean, plenty of room
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very easy check in and the park had everything you need for a road holiday
Stayed 2 nights in Jul 2019