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Reviews of The Emblem Hotel

5 out of 5
The Emblem Hotel
Platnérská 19, Prague

Reviews

9.4

Exceptional

Rating 10 - Excellent. 732 out of 958 reviews" "
Rating 8 - Good. 181 out of 958 reviews" "
Rating 6 - Okay. 31 out of 958 reviews" "
Rating 4 - Poor. 9 out of 958 reviews" "
Rating 2 - Terrible. 5 out of 958 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, quiet, calming interior, breakfasts were fantastic. Roof top jacuzzi is delightful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Scott, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm greeting upon arrival. Great location in the center of Old Town Prague. Walkable to most everything, or just hop on a convenient tram.
Stayed 3 nights in Apr 2024

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely our stay at Emblem.
Stayed 3 nights in Apr 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay at Emblem Hotel. Perfect location. The staff was incredibly friendly and welcoming.
Stayed 1 night in Apr 2024

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have stayed at. Wonderful breakfast buffet, friendly and helpful staff, excellent service all around, comfortable rooms, and ideal location for exploring Prague. Well done.
Stayed 8 nights in Mar 2024

10/10 Excellent

JUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 2 nights in Apr 2024

10/10 Excellent

Denis, Acton Vale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très très bien situé. Personnel très gentil
Stayed 7 nights in Mar 2024

10/10 Excellent

Mark

Travelled with family
Liked: Staff & service, property conditions & facilities
A great location and a very friendly staff. I would recommend based upon these characteristics. Property itself is comfortable, but slightly worn.
Stayed 3 nights in Mar 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 3 nights in Mar 2024

10/10 Excellent

Cecily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from Josef Salah on 12 Feb 2024
Dear Cecily,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Alessandro

Stayed 2 nights in Jan 2024
Response from Josef Salah on 30 Jan 2024
Dear Alessandro,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations manager and ConciergeJosef Salah

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible staff! So grateful for the help of Joesph and Vladimir! They were incredible and so helpful! Everyone that we encountered here were great!
Stayed 2 nights in Dec 2023
Response from Helena Valtrova - General manager on 8 Jan 2024
Dear JessicaThank you for your review and for your stay. I will share your kind words with both Vladimir and Joseph, its always nice when their hard work is acknowledged.We hope to see you soon again,Yours sincerelyHelena

8/10 Good

Ihab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice. I didn’t like the property condition and the cleanliness level.
Stayed 2 nights in Jan 2024
Response from Helena Valtrova - General manager on 8 Jan 2024
Dear IhabThank you for your stay and for your review. I will look into the cleanliness as its im portant to me that this factor is of high quality. Apology it was not so for you. Thank you for your stay and we hope to see you soon again. Yours sincerely Helena

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation. Staff was exceptional. The hotel is steps away from Old Town Square.
Stayed 3 nights in Dec 2023
Response from Josef Salah on 12 Feb 2024
Dear Teresa,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Laimis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually never leave any reviews, I was expecting a good stay as I did read what other people Had to say about this property and of course it looked like an amazing hotel! But wow!!!! I was blown away; first with location, I swear it couldn’t get better!! Second; the room was soooo spacious! And it has everything you’ll need to feel at home away from home! I highly recommend this property and will definitely stay here if I were to come back to Prague!
Stayed 3 nights in Dec 2023
Response from Helena Valtrova - General manager on 8 Jan 2024
Dear Lamis Thank you for your stay and for your lovely review! I am thrilled to read that you had such a nice stay and we will look forward to welcoming you at our property again very soon hopefully Yours sincerelyHelena

10/10 Excellent

MICHAEL

Stayed 2 nights in Dec 2023
Response from Josef Salah on 30 Jan 2024
Dear Michael,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations manager and ConciergeJosef Salah

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dusty-Musty pied-à-terre
We stayed at a pied-à-terre category room with a small, Romeo and Juliet balcony. The room itself was very small, with just enough space for the double-bed. The balcony, as well, was very tiny, it was not a balcony, more like a little extension to the windows. I couldn’t fit to stand on it and close the doors behind me. Eventually, we got claustrophobic. The heavy musty smell lingered in the room at all times, even after the use of abundance of air fresheners by the housekeeping to mask it. Over and above that, the room was extremely dusty, with the particles flying in the air from settled dust. The only advantage was the location of the hotel. A stone’s throw from the Old Town Square. That’s it. Also, service at the reception and concierge desks were excellent. I will not come back.
Stayed 3 nights in Dec 2023
Response from Helena Valtrova - General manager on 8 Jan 2024
Dear sirApology that we failed to miss your expectations. I will look into the state of the room, as this is not something that I find acceptable either. Apology for all and I wish you a very nice day.Yours sincerelyHelena

6/10 Okay

Johan

Stayed 2 nights in Dec 2023
Response from Helena Valtrova - General manager on 11 Jan 2024
Dear Johan I wanted to reach out to sincerely apologise that we have not met your expectations. I will closely look at all the issues you have raised and work with my staff closely at removing those. Thank you for your stay and I wish you a very nice day Yours sincerelyHelena

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Helena Valtrova - General manager on 20 Dec 2023
Dear Joanne Thank you very muchf or your stay and for your lovely review. We do hope to see you soon again, and for now, let me wish you a Merry Christmas.Yours sincerelyHelena Valtrova

10/10 Excellent

Elisabeth, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is perfect! I will be back !
Stayed 6 nights in Dec 2023
Response from Helena Valtrova - General manager on 18 Dec 2023
Dear ElizabethThank you ever so much for your lovely review and we hope to see you soon again.

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, great location, very friendly and helpful staff
Stayed 6 nights in Dec 2023
Response from Helena Valtrova - General manager on 18 Dec 2023
Dear Gloria Thank you kindly for your lovely review and hopefully see you soon again! Thank you for your kind words about our lovely staff.

6/10 Okay

Francois, Miramar

Stayed 2 nights in Dec 2023
Response from Helena Valtrova - General manager on 8 Jan 2024
Dear Francois I am not sure what happened but I wanted to apologise as from the rating I am suggesting not all went as expected. If you wish, you can reach out directly to me to let me know what happened. Yours sincerelyHelena

10/10 Excellent

Dominik

Stayed 2 nights in Dec 2023
Response from Josef Salah on 14 Dec 2023
Dear Dominik,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

6/10 Okay

Jade Elizabeth

Stayed 3 nights in Dec 2023
Response from Josef Salah on 14 Dec 2023
Dear Jade,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you for sharing your feedback with us on Expedia. We wished if you could tell us the reason we got a 3 stars from you so we could work on it and to make sure this will never happen again.Again many thanks for the visit and we are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

6/10 Okay

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Hotel and its staff are great. The building has an issue of noise caused by some sort of machine or process that really affects sleeping. Other than that, location, restaurants, service, and specially people: A
Stayed 2 nights in Dec 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear AlejandroEver so sorry for the noise and I will look into the matter, as there is no such thing - perhaps its the noise from the airconditioning unit. In any case, I will look into this and apology this prevented you from a good night sleep. Yours sincerely Helena - General manager of the hotel

10/10 Excellent

Gregg

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear Gregg Thank you for your lovely reviewHelena

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear James Thank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena

10/10 Excellent

Mustafa

Stayed 2 nights in Dec 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear Mustafa Thank you for your lovely review!Helena

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear AimeeThank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena

10/10 Excellent

Gail, Paget

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, welcoming staff. Top notch service, seated checkin and the food at the restaurant is beyond amazing, worth every penny! Rooms are not soundproof as with all hotels in Europe……
Stayed 2 nights in Nov 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear GailThank you very much for your lovely review and I hope to see you soon again. Apology for some noise that you experienced, will see what can be done. All the best, and hopefully see you soon again, yours sincerelyHelena

10/10 Excellent

Zhibang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect. Everything about Prague is within walking distance. The breakfast is also great.
Stayed 1 night in Nov 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear Zhibang Thank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena

2/10 Terrible

Luis Daniel

Liked: Cleanliness
Disliked: Staff & service
Not that good a mediocre experience
Very rude the host
Stayed 2 nights in Nov 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear Luis Daniel I am ever so sorry that you thought our front office manager was rude, I believe this all to be missunderstandinng . In any case I do wish to apologise and I do hope we can see you here at our hotel in the near future again.Yours sincerelyHelena Valtrova

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Thank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena

10/10 Excellent

Laura Emilia

Stayed 3 nights in Nov 2023
Response from Josef Salah on 8 Nov 2023
Dear Laura,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Great property in very central location. Josef the concierge was amazing!
Stayed 1 night in Nov 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear BeboraThank you very much for your lovely review and I hope to see you soon again. I will pass on your words of praise to Josef. All the best, yours sincerelyHelena

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located, but also very quiet at night. The staff were very helpful. We will definitely be back!
Stayed 5 nights in Oct 2023
Response from Josef Salah on 31 Oct 2023
Dear Michael,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

VALERIE

Stayed 3 nights in Oct 2023
Response from Josef Salah on 24 Oct 2023
Dear Valerie,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Magdoline

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with friendly staff. Close to attractions. Had a hard time getting out of the fluffy and comfortable bed!
Stayed 2 nights in Oct 2023
Response from Josef Salah on 24 Oct 2023
Dear Magdoline,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Sonia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xusep is amazing. His recommendations has been very good.
Stayed 3 nights in Oct 2023
Response from Josef Salah on 31 Oct 2023
Dear Sonia,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Joenna

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Josef Salah on 24 Oct 2023
Dear Joenna,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Scott

Travelled with partner
What a fantastic stay here and Josef the concierge was just brilliant giving us an itinerary each morning for the day with with such great joy and personality…. Will definitely return to this great hotel….
Stayed 3 nights in Oct 2023
Response from Helena Valtrova - General manager on 8 Dec 2023
Dear Scott Thank you very much for your lovely review and I hope to see you soon again. All the best, yours sincerelyHelena

10/10 Excellent

Shameek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a very good location
Stayed 3 nights in Sep 2023
Response from Josef Salah on 24 Oct 2023
Dear Shameek,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Ismael E

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Josef Salah on 31 Oct 2023
Dear Ismael,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Josef Salah on 31 Oct 2023
Dear Katharine,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Amazing staff, help me with all my needs. I’ll definitely recommend this hotel. Josef was wonderful
Stayed 3 nights in Sep 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With its perfect location, this superb hotel can’t be beat.
Stayed 2 nights in Sep 2023
Response from Josef Salah on 31 Oct 2023
Dear Anthony,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Richard

Stayed 2 nights in Sep 2023
Response from Josef Salah on 8 Nov 2023
Dear Richard,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Joey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel that is very reasonably priced. You will find yourself in the center of old town with walking access to everything. Ubers only take a few minutes. Further, the hotel staff is top notch. Very friendly and always eager to help. I plan on staying here again when I am in Prague.
Stayed 5 nights in Sep 2023
Response from Josef Salah on 31 Oct 2023
Dear Joey,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

8/10 Good

Simon

Stayed 2 nights in Sep 2023
Response from Josef Salah on 31 Oct 2023
Dear Simon,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah

10/10 Excellent

Stepfanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect hotel, ideal location
The Emblem is clean, air-conditioned and centrally located. I can't wait to stay here again. Housekeeping went above and beyond every day. My only complaint is how many messages and updates they sent via email. I'm on vacation. I don't need 8+ messages and reminders.
Stayed 3 nights in Sep 2023
Response from Josef Salah on 31 Oct 2023
Dear Stepfanie,First of all we would like to thank you for choosing Emblem Prague Hotel as your home away from home.And we wish to thank you very much for the hotel rating and for sharing your wonderful experience with us.We are looking forward to welcoming you again on your next trip to Prague.Kind regards from all of us. Guest relations and ConciergeJosef Salah