露台/庭院
查看供應

Tru By Hilton Prattville的評價

2.5 out of 5
Tru By Hilton Prattville
2633 Legends Parkway, Prattville, AL

評價

8.2

很好

10 分評分，優異；321 則評價中有 172 則" "
8 分評分，不錯；321 則評價中有 78 則" "
6 分評分，一般；321 則評價中有 29 則" "
4 分評分，欠佳；321 則評價中有 15 則" "
2 分評分，很差；321 則評價中有 27 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Tamica

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The front desk clerk was awesome I wish I knew her name she was there morning shift during the time I checked out on 04/26/24 10am she needs a raise!!! Excellent service! She was so bubbly and sweet!
於 2024 年 4 月住了 1 晚

10/10 優異

Carsten

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Staff is super friendly, facility was very clean. The floors are loud and the beds were uncomfortable. Breakfast was sparse...and kinda gross. Stay at the Hampton Inn down the road.
於 2024 年 4 月住了 1 晚

10/10 優異

Donna

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel was the best I've stayed in anywhere in Prattville and I visit often. Staff went out of their way to accommodate!!
於 2024 年 3 月住了 1 晚

8/10 不錯

Lisa

讚好：整潔度和職員與服務
於 2024 年 3 月住了 1 晚

8/10 不錯

Matthew

讚好：整潔度、職員與服務和住宿狀況
O
於 2024 年 3 月住了 1 晚

2/10 很差

Dvalencia

於 2024 年 2 月住了 1 晚

6/10 一般

Samantha

家人同遊
There was a shelf in the shower that was coming out of the wall, the room was spacious and comfortable but it looked like it needed to be freshened up
於 2024 年 2 月住了 1 晚

4/10 欠佳

William

商務旅客
不滿：整潔度和住宿狀況
於 2024 年 2 月住了 1 晚

2/10 很差

vanessa

商務旅客
Uugghh. Canceled room on me.
Room was cancelled at 4:47 in the afternoon, making it almost impossible for me to final another room the the business trip.
於 2024 年 1 月住了 2 晚

10/10 優異

Julie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

6/10 一般

David

商務旅客
不滿：整潔度
business trip
convenient location but lacking in service and cleanliness. The floors were sticky in our rooms
於 2024 年 1 月住了 1 晚

10/10 優異

Rachael

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I love the ease of checking in/ out using the Hilton app and using the app for entry to the hotel and out room.
於 2024 年 1 月住了 1 晚

2/10 很差

Robert

不滿：整潔度
Bathroom was in terrible condition. Shower was dirty. No local TV channels on the TV, it was NFL Saturday and could not watch a single game. No ice bucket in the room and staff could not even find one.
於 2023 年 12 月住了 1 晚

10/10 優異

Jeff

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great property with very helpful staff.
於 2024 年 1 月住了 1 晚

10/10 優異

Erin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯

Aegis

於 2023 年 12 月住了 3 晚

10/10 優異

Johnny

於 2023 年 12 月住了 1 晚

10/10 優異

Tieneshia

家人同遊
於 2023 年 12 月住了 1 晚

2/10 很差

John

Early afternoon check in person was untrained and rude. She would not even give us a curious 1 1/2 hour early check in and was rude about it. One of the other employees who was cleaning actually got us checked in. Also, the check in person did not program the key correctly. It cost more time.
於 2023 年 11 月住了 1 晚

8/10 不錯

George

於 2023 年 10 月住了 1 晚

10/10 優異

Selida

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything and everyone was awesome!
於 2023 年 10 月住了 3 晚

8/10 不錯

Roy

家人同遊
讚好：職員與服務和住宿狀況
不滿：整潔度
The bathroom was not that clean. Hair un shower and in floor. Room certainly not worth $200 .
於 2023 年 10 月住了 1 晚

2/10 很差

Katelyn

於 2023 年 9 月住了 1 晚

8/10 不錯

Jamie

家人同遊
讚好：整潔度和住宿狀況
Check in was not good waited for about 1/2 hour to be helped the employee kept leaving area to help a couple of ladies however didnt greet or communicate with people in line the the women just left as the employee was still gone i eent to find employee as she had 5 people to check in. It was pretty ridiculous how long the wait was after being on the road for 13 hours you just want to get to your room not wait in line for 30 minutes to check in
於 2023 年 9 月住了 1 晚

6/10 一般

Greg

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

2/10 很差

Jason

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Technical issues on check-in.
Check-In was terrible. Phone systems were down as well as computer systems. It took over an hour to get to a room. She kept saying the third party booking agent I used made a mistake and the virtual card they entered wouldn’t work. Not sure how she knew since all TRU Hiltons computer systems were down. I tried paying out of pocket again just to get to a room and she couldn’t process that payment either. I didn’t room keys, Wi-Fi password, so I couldn’t use any of the amenities. Terrible experience.
於 2023 年 9 月住了 1 晚

10/10 優異

Nelson

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚

10/10 優異

diep

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚

2/10 很差

Justyn (O Fallon)

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚

10/10 優異

EZEKIEL

讚好：整潔度、職員與服務和住宿狀況
All good
於 2023 年 8 月住了 1 晚

10/10 優異

John (Christiana)

於 2023 年 7 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Prattville Stay to see family
Very quiet, comfortable hotel with good location to everything in Prattville.
於 2023 年 7 月住了 3 晚

8/10 不錯

Lisa

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Nice hotel conveniently located
It was good. The hotel was crowded with a lot of softball families. We had a loud dog next to our room which I didn’t report because I know it’s pet friendly but I hate that a dog stays in the rook she barked. It didn’t bark at night though. Staff was overwhelmed w people to serve. Kitchen lady was most friendly of all. Front desk was not that welcoming or friendly but efficient.
於 2023 年 6 月住了 2 晚

2/10 很差

Brian

多人同遊
不滿：整潔度、職員與服務和住宿狀況
Tru Hilton didn’t honor my reservation and turned me away at check in, unbelievably bad. Also didn’t call or email me.
於 2023 年 6 月住了 1 晚

6/10 一般

真實旅客

不滿：整潔度、職員與服務和住宿狀況
I reserved a non smoking room, when I walked in the room all I smelt was cigarettes. Also one of the pillows didn’t have a pillow case. The floor didn’t look like it had been swept and the tops of the tables didn’t look like they had been wiped.
於 2023 年 5 月住了 1 晚

10/10 優異

Marty'

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice staff, rooms are clean (NO CARPET) very quiet. they get a PLUS PLUS for spelling my name correctly. I hate that I couldn't get points from my stay because I used a third party app but I'll take that up with HILTON
於 2023 年 4 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel for the price
Hotel was clean and had a Tesla charger. Free breakfast we did not take advantage of
於 2023 年 3 月住了 1 晚

8/10 不錯

Bill

讚好：職員與服務、住宿狀況和客房舒適度
Very nice
Very good. Breakfast was very good!! Staff was great!
於 2023 年 3 月住了 1 晚

4/10 欠佳

Shaun

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Disappointing
Stayed there couple of times. This was the worst experience. The room was dirty, the bathroom counter and floor were sticky. Requested a room service, they serviced everything except making the bed. Told me I didn’t specifically ask for it. Never serviced the room after that, even when told by them that they would. I will never use the Prattville TRU hotel again.
於 2023 年 3 月住了 3 晚

10/10 優異

Virginia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚

6/10 一般

James

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Tiny rooms
於 2023 年 2 月住了 2 晚

10/10 優異

David

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚

8/10 不錯

Howard

於 2023 年 1 月住了 1 晚

8/10 不錯

Ruth

10/10 優異

Sheryl

於 2023 年 1 月住了 1 晚

10/10 優異

Edward

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was pleasant and helpful!

10/10 優異

JEANNIE

於 2022 年 11 月住了 1 晚

8/10 不錯

Matthew

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Mostly Good
The staff was extremely pleasant and the room was both comfortable and clean. The only issue was that I requested house-keeping after the second night of a three night stay and that was not performed.
於 2022 年 11 月住了 3 晚

10/10 優異

Rex

於 2022 年 11 月住了 2 晚

8/10 不錯

Arthur

讚好：整潔度、職員與服務和設施服務
Location is GREAT. Staff is super! The rooms were VERY small. I stayed by myself but if there was 1 more person in the room, it would have been very cramped.
於 2022 年 11 月住了 2 晚