室内游泳池,2 室外游泳池,日光浴躺椅

关于博尔戈开放式公寓美酒度假村的点评

博尔戈开放式公寓美酒度假村
Via delle Caminate 50, Strada Provinciale 125, Predappio, Forli-Casena

点评

9.2

非常棒

10 分 - 超赞。35 条好评,共有 56 条点评" "
8 分 - 还可以。17 条好评,共有 56 条点评" "
6 分 - 一般。2 条好评,共有 56 条点评" "
4 分 - 很差。2 条好评,共有 56 条点评" "
2 分 - 糟糕。0 条好评,共有 56 条点评" "

9.4/10

清洁度

9.0/10

员工和服务

9.2/10

服务设施

9.4/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

Danny,Terrebonne

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place friendly staff I recommend
2024 年 5 月入住 2 晚

10/10 超赞

Giuseppe

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
In coppia, abbiamo prenotato una junior suite molto bella..contesto meraviglioso..siamo arrivati la mattina per una degustazione vini (quel giorno gratuita) e abbiamo conosciuto Chiara Condello, i suoi vini e la sua storia. Tutto meraviglioso. Personale attento e gentilissimo dall’accoglienza alla colazione della mattina successiva. L’Osteria del borgo ci ha soddisfatti completamente, ottimo cibo e vino. Torneremo.
2023 年 12 月入住 1 晚

10/10 超赞

Geir qvam

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
One night stop over
One night stop over I booked this hotel hence all was full in Forli It was a stunning place big rooms and all was perfect. Only thing was bed being little hard. Will definitely come back. Nothing to complain about
2023 年 9 月入住 1 晚

8/10 还可以

Michael

满意:住宿条件和设施,员工和服务
2023 年 9 月入住 8 晚

8/10 还可以

Claudia

与配偶出行
满意:服务设施,员工和服务
不满意:清洁度
Il direttore e le ragazze della reception sono bravissimi e cordiali
2023 年 7 月入住 2 晚

10/10 超赞

Raphael,Colorado Springs

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Isolated in the mountainous wine country, a fantastic experience for sophisticated gastronomy!
2023 年 7 月入住 3 晚

10/10 超赞

Alessandra

与家人出行, 与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Posto incantevole, camera grandissima con 3 portefinestre direttamente sui vigneti. Gentilissimi alla reception e la cameriera al Bistrot. Da andarci almeno una volta nella vita, torneremo sicuramente
2023 年 7 月入住 1 晚

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 3 晚

10/10 超赞

Sue

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Vineyard Perfection
A beautiful location in the middle of a vineyard. The staff was extremely friendly and helpfu;. The restaurant was delicious. Has an indoor pooland spa and an outdoor pool as well.
2023 年 3 月入住 2 晚

10/10 超赞

Terry

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hidden gem in the hills of Romagna.
Amazing resort in the hills of Romagna not far from the town of Forli. It truly is a hidden gem in the local area with a great spa, indoor and outdoor pools, three restaurants with different cuisine in each, lovely local organic wines and the friendliest staff. We felt like we were in Tuscany with the vineyard views and hotel architecture but we were only 45 minutes away from our home in a beach town along the Adriatic sea.
2023 年 3 月入住 1 晚

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Had a wonderful one night stay when passing through the area. It is very quiet. They had a restaurant on the property, but we needed to drive to it a it was down the road a way. You are staying in a vineyard so not much else around. Reception was great and at check in when I asked for a room on the main level, she switched me immediately. No problem. The room was very large and the bathroom was large also. Parking was free and available right outside of our room. This was an awesome stay. Highly recommend.
2022 年 10 月入住 1 晚

10/10 超赞

Annalisa

2022 年 8 月入住 2 晚

10/10 超赞

Anke

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Einzigartiger Ausblick!
2022 年 8 月入住 2 晚

8/10 还可以

Anna

满意:清洁度、住宿条件和设施、客房舒适度
Dejligt hotel, små udfordringer.
Virkelig dejligt hotel med den smukkeste beliggenhed og fantastisk udsigt fra værelse og fællesområder. Lidt besværligt at nogle værelser ligger ganske langt fra morgenmadsservering og pools, så man skam køre i bil eller gå i varmen. En pool ved huset ville være bedre. Rigtig pænt, stort værelse med alle nødvendigheder i god kvalitet, velfungerende aircon og dejlig terrasse med fantastisk udsigt over vinmarkerne. Osteria på stedet serverer dejlig mad – forholdsvist stort udvalg, hvilket er rart, hvis man spiser flere aftener. Ret ærgerligt at to af tre restauranter var lukket hele sommerperioden, hvilket vi først blev informeret om efter booking. Fin morgenmadsbuffet med bl.a. lækre æg og god kaffe. Service var generel god og venlig, omend lidt langsom og ikke overvældende informativ. Stor anbefaling, hvis man vil nyde en rolig ferie i smukke omgivelser!
2022 年 7 月入住 2 晚

8/10 还可以

Rob

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Prachtige locatie
Mooi wijndomein, jammer dat er maar één buitenzwembad open was door een trouwfeest. Wij verbleven in een twee kamer appartement, dit was heel netjes enkel de airco was onvoldoende. Je kan er lekker eten en natuurlijk zijn er aangepaste wijnen.
2021 年 7 月入住 1 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Esperienza meravigliosa
Il resort è straordinario. Il paesaggio circostante fatto di vigne rende questo luogo incantanto e, inoltre, si può ammirare un panorama unico sulla riviera. In camera si trovano dei prodotti corpo biologici e questo particolare mi è piaciuto moltissimo. Il personale è cortese e disponibile. Presso il ristorante, assolutamente squisito e fornito di proposte vegetariane e senza glutine, abbiamo potuto fare l'assaggio di 3 vini tutti ottimi. È stata un'esperienza meravigliosa, resa unica da una location incantata.
2021 年 6 月入住 1 晚

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is a beautiful escape and nice reprieve to stay in after business meetings
2019 年 10 月入住 2 晚
ecoveri 于 2019年10月21日 的回复
Thank You ! We invite you to come over again for your next visit :)

4/10 很差

真实旅客

与配偶出行
满意:住宿条件和设施,清洁度
不满意:员工和服务
Super endroit avec tres belle vue. Le personnel à l’accueil est très bien par contre du côté déjeuner il y a un problème majeur
2019 年 10 月入住 1 晚
ECoveri 于 2019年10月21日 的回复
Merci pour l’appréciation du lieu et pour le professionnalisme reconnu du personnel du lieu, nous n’acceptons pas la critique du manger, vous êtes le premier à vous plaindre d’un menu qui est reconnu comme l’un des meilleurs de la région et qui utilise les fournisseurs de la région avec produits locaux, la cuisine est excellente et est l'un de nos produits phares. Cordialement

10/10 超赞

Iselin

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 2 晚
ECoveri 于 2019年08月24日 的回复
Grazie per tutto ! - Thank You for everything !

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastisk opphold på alle måter
2019 年 8 月入住 4 晚
ECoveri 于 2019年08月24日 的回复
Takk for alt, vi gleder oss til å se deg ved neste mulighet!

10/10 超赞

真实旅客

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The aircon in room 204 could have been stronger and it would be nice to have mosquito guards on the windows so that we could open them (although the doors were child locked anyway). Overall a wonderful stay!
2019 年 8 月入住 3 晚
ECoveri 于 2019年08月13日 的回复
Thank you for your visit and for the stay, we take your suggestion to improve the service. have a good summer !

10/10 超赞

真实旅客

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Belle propriété aux milieux des vignes et oliviers. Chambre et piscine au top
2019 年 8 月入住 1 晚
ECoveri 于 2019年08月16日 的回复
Merci d’avoir choisi le Borgo Condé Wine Resort

10/10 超赞

真实旅客

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Atmosfera gradevolissima, struttura bella e curata, personale professionale e gentile
2019 年 7 月入住 2 晚
ECoveri 于 2019年08月15日 的回复
E' stato un piacere, buon proseguimento di estate e alla prossima occasione !

4/10 很差

真实旅客

与配偶出行
There are two reasons why I haven’t given this property a very high rating. Stayed here 1st-4th July having booked a ‘double junior suite’ in February. This stated it had a balcony. I additionally contacted the property directly and was assured we would have a balcony, However, on arrival we were told that the room with the balcony was not available due to problem with air conditioning. We were told management had agreed to give us an upgrade to a two bedroom suite. When we were taken to see this it was appalling. Large, but dark dismal and badly furnished. No balcony. Obviously in urgent need of refurbishment and it was almost 1km away from the Borgo where breakfast is served and from the main swimming pools. The only redeeming feature was that it was close to the restaurant for evening meals. Moreover it did not have any air conditioning and the temperature at the time was in the high 30s. We felt insulted that we had been offered this option and made to feel we should be grateful for getting ‘an upgrade’. Of course we refused the room but then had to wait over an hour before the next manager arrived and we were told that we could have another room for one night and after that be moved to a better room. The suite we ended up in was wonderful but we had to wait till 3pm next day to access it, so all in all we wasted a whole day. Second problem, 3 restaurants advertised but only one open for dinner. Very misleading! Shame because could be lovely place if had better PR!
2019 年 6 月入住 3 晚
ECoveri 于 2019年08月16日 的回复
Sehr geehrte Damen und Herren, der Leiter der Gruppe entschuldigt sich bei Ihnen, es war nicht seine Absicht zu stören. Für Transparenz: Wir informieren Sie, dass Ihr Meeting ein Zufall war, die Sommersaison noch nicht begonnen hat und Borgo Condé zum Glück mit allen Arten von Kunden zusammenarbeitet. Wir hoffen, Sie in Zukunft wieder zu sehen, wir werden Sie sicherlich zum Zeitpunkt der Buchung benachrichtigen, wenn es noch Seminare oder absolute Ruhe geben wird Guten Sommer von uns allen

8/10 还可以

真实旅客

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Das ganze Areal war sehr gepflegt und schön. Der Blick und die Ruhe am Abend herrlich. Bei unserer Ankunft haben wir ein anderes Zimmer bekommen, da das für uns vorgesehene im 1. Stock lag und wir schon sehr viele Mitbringsel zusätzlich zu unserem normalen Gepäck dabei hatten.So konnten wir ebenerdig ein- und ausladen. Das war sehr nett.Das Zimmer sehr sauber, mit Kühlschrank, täglicher Handtuchwechsel, Bademantel für Pool und Spa. Das Frühstück sehr reichlich, ließ keine Wünsche offen. Auch das Essen im Restaurant war ausgesprochen lecker und das Personal dort sehr nett. Wir hatten uns zwei Stühle geholt, um abends draußen die Ruhe zu genießen. Kurz darauf stand noch ein Tisch da, nett! Allerdings gibt es auch einen sehr dicken Minuspunkt: Wir haben diesen Urlaub gebucht, um vor unserer Rückreise noch etwas die Ruhe und Abgeschiedenheit zu genießen, wie beworben. Wir reisten am 3.6. an, am 4. - einschließlich 6. kam eine Gruppe mitungefähr 30 Teilnehmern zu einem Leaderseminar. Sollte ja kein Problem sein, dachten wir. Ab diesem Zeitpunkt war es aus mit der Ruhe, zumindest tagsüber. Der Tagungsraum lag ziemlich zentral, direkt am Pool. Da es heiß war, wurden natürlich die Türen geöffnet. So mußten wir dem Seminar folgen, ob wir wollten oder nicht. Mit all der Musik zu Beginn und rythmischem Klatschen, die Stimme des Leiters war sehr markant und kräftig, schwoll an und ließ wieder an Kraft nach. Zur Gruppenarbeit schwärmten die Teilnehmer aus, nicht in die Sonne - nein! Am
2019 年 6 月入住 5 晚
ECoveri 于 2019年08月16日 的回复
Sehr geehrte Damen und Herren, der Leiter der Gruppe entschuldigt sich bei Ihnen, es war nicht seine Absicht zu stören. Für Transparenz: Wir informieren Sie, dass Ihr Meeting ein Zufall war, die Sommersaison noch nicht begonnen hat und Borgo Condé zum Glück mit allen Arten von Kunden zusammenarbeitet. Wir hoffen, Sie in Zukunft wieder zu sehen, wir werden Sie sicherlich zum Zeitpunkt der Buchung benachrichtigen, wenn es noch Seminare oder absolute Ruhe geben wird Guten Sommer von uns allen

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Best Sangiovese
Fantastic destination to relax and enjoy excellent food and wine.
2019 年 5 月入住 4 晚
ECoveri 于 2019年08月13日 的回复
Thank You ! Sangiovese is our king of the hill :)

10/10 超赞

vittorino

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
entusiasmante
posto meraviglioso. sto pensando di tornare quanto prima.
2019 年 3 月入住 4 晚
ECoveri 于 2019年08月15日 的回复
Grazie. Da parte di tutti noi, il più sincero ringraziamento.

10/10 超赞

Randal

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastico
Great place to stay you will not be disappointed !
2019 年 3 月入住 1 晚
ECoveri 于 2019年08月13日 的回复
Thank You! This is a real good feedback :D

8/10 还可以

Marco

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pace e relax
Esperienza complessivamente positiva, locatIon spettacolare sulle colline attorniato da vigneti. Meglio del solito.anonimo hotel cittadino. La sensazione è un po' trovarsi in un villaggio vacanze in Sardegna vista la struttura di recente costruzione, ma il feeling generale è positivo. Buona prima colazione anche se eccessivamente orientata a scelte dolci...poco nord europea, ma la qualità era buona. Buono il rapporto qualità prezzo
2019 年 2 月入住 1 晚
Ecoveri 于 2019年08月13日 的回复
Grazie per i suggerimenti, buon proseguimento :)

8/10 还可以

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 2 月入住 1 晚
ECoveri 于 2019年08月13日 的回复
Than You !

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Posto bellissimo, abbiamo visto anche i cerbiatti
2018 年 12 月入住 2 晚
ECoveri 于 2019年08月15日 的回复
Verissimo. E' facile incontrare diverse splendide creature che vivono sulla collina dove sono i vigneti, tra questi: gli splendidi caprioli :)

8/10 还可以

Nina

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay and good wine
Very nice vineyard with a small indoor pool/spa area as well as two outdoor pools. Beautiful organic vines and hillside country of Italy. Great staff and good local foods.
2018 年 10 月入住 3 晚
ECoveri 于 2019年08月13日 的回复
thank You for the stay and the visit, we're happy to see you have appreciated our wines !

8/10 还可以

Stefano Paolo

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Struttura eccellente in un contesto da sogno
Bellissima struttura sui colli forlivesi in una cornice da sogno. Struttura pulita e ben manutenuta. Consigliato.
2018 年 10 月入住 2 晚

8/10 还可以

Linda,Oregon

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Loved our stay! Manuel was a wonderful host for our wine tasting experience!! 5 + stars for him.Our Jr suite room was large and very nice. We stayed there in September--beautiful weather, and not too hot! Would have liked more availability to activities, e.g. bike rentals, hiking (maps of local roads and trails), horseback riding prices and information, etc. but the facilities (room, swimming pool, spa, restaurants, breakfasts) were all very nice. Thank You!!
2018 年 9 月入住 2 晚
ECoveri 于 2019年08月13日 的回复
Hi Linda, thank you for your appreciation to me, it's been a pleasure and as you saw, I do my job with a lot of passion :) This is because of me, I'm like that! Thank You for the visit, I invite you to come again for a new experience at the Borgo Condé Wine Resort A big hug from big italian ! LOL !

10/10 超赞

Graham

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Relax in style
Superb hotel with onsite restaurants and great facilities. Very peaceful and relaxing
2018 年 9 月入住 8 晚
ECoveri 于 2019年08月13日 的回复
Thank You !

8/10 还可以

Manne

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 8 月入住 4 晚
Ruggero Ricciardi - Front Office 于 2018年08月23日 的回复
Dear Manne, Thank your for your kind review, we look forward to improve as we are actually expanding both our property and services, we really hope to see you again so you will be able to see and tell us if our effort in improving were in the right direction or not. Farewell and thank you again

10/10 超赞

Nathalie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 6 月入住 2 晚
Ruggero Ricciardi - Front Office 于 2018年08月23日 的回复
Dear Nathalie, We are really happy and grateful for your review, we do our best to give to our guests a special and unforgetable stay. Every year we improve and increase our services and quality, or at least that is our goal, so we hope that you will come to us again to see the result of our effort in improving. Thank you so much for choosing us and for your nice review Best Wishes

8/10 还可以

Michael

满意:住宿条件和设施,清洁度
Has the potential to be great.
Stayed at Borgo Conde for my partner's birthday with high expectations for a great trip. The drive into the estate is faultless and couldn't be a better setting for an amazing trip. Only a couple of days before they informed us by email that there was going to be a wedding at the venue causing amenities and a restaurant to be closed which was frustrating as it was so late from us booking. The initial welcome was pleasant but could be improved, with many activities and amenities being unavailable during our stay which we had asked for information about in advance of our stay. The room was a good size with good fixtures, although our main light turned on about 5 times over night, and after being swapped rooms had the same problem subsequently unfortunately. The only restaurant that was open was about a 1.5km walk down the estate hill with the reception there being unfriendly to say the least even though we were the only guests their initially each time. Food and wine was great however. Although the wine tour is interesting, it is over priced in our opinion so probably avoid. Overall the stay was good but not great and was let down by both the friendliness of the staff and the inconveniences that were not communicated ahead of time and no viable alternatives really offered.
2018 年 6 月入住 2 晚
ECoveri 于 2019年08月13日 的回复
Dear guests, I remember you very well, thanks for everything. We followed some of your suggestions: at the restaurant there are no longer any waiters you have met. For the rest, it is easy to see everywhere on the web that the Borgo Condé is a very large structure and the services are divided over the entire surface of the property. Good continuation and good summer

10/10 超赞

m ,loosdrecht

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Was rustig. Maar zeer goed
Was fijn Was goed. Was mooi. Waren lieve mensen
2018 年 2 月入住 3 晚
ECoveri 于 2019年08月16日 的回复
Heel erg bedankt voor de prachtige beoordeling :)

10/10 超赞

Paolo

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
paradiso
Luogo fantastico con servizi eccezionali. Panorama mozzafiato.
2018 年 1 月入住 1 晚
ECoveri 于 2019年08月15日 的回复
Grazie da parte di tutto il team di lavoro. Alla prossima occasione !

6/10 一般

Cheren

满意:客房舒适度,员工和服务
Un Po sotto le aspettative
Location molto carina tra le colline emiliane...apprezzabile più forse in primavera estate. Accoglienza da parte del ragazzo alla reception ottima . Veniamo sistemati in una delle case che compongono il borgo(junior suite)e la prima cosa che mi lascia perplessa è l'assenza di un passatoio(anche solo di semplici sassi)Che impedisca di riempirsi le scarpe di fango entrando in camera(Cosa che mi aspetterei da un 4 stelle). La camera era a prima vista pulita ma non a fondo probabilmente perché fuori stagione non saprei. Per fortuna fatta presente la perplessità ci cambiano la stanza con una sopra la reception Che stavolta risponde alle caratteristiche di una junior suite...calda pulita e di buone dimensioni. Colazione molto buona anche se non prolungabile per un minuto in più...il buffet chiude e basta!la spa carina ma purtroppo non funzionava la sauna.Forse siamo arrivati fuori stagione e questo spiega le tante piccole mancanze di un resort 4 stelle. Cheren
2017 年 11 月入住 3 晚

8/10 还可以

anya,usa

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
delightful
It is a lovely place with not much to do but we went to Ravenna. great suits. good food and wine. wonderful views. we enjoyed spa facilities.
2017 年 9 月入住 2 晚

8/10 还可以

Juan Jose

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 8 月入住 1 晚

10/10 超赞

Anthony

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful start to our trip!
We couldn't have asked for a more wonderful way to start our two weeks in Italy! Everything was terrific - beautiful room with a gorgeous view of the vineyards, nice pool area, delicious breakfasts and dinners, very helpful staff. We hope to return someday and will definitely recommend Borgo Conde to anyone visiting this area.
2017 年 6 月入住 2 晚

8/10 还可以

stefania

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
fuga romantica a capodanno
La posizione della struttura è molto bella, gli edifici di recentissima ristrutturazione, curati e puliti. Belle camere, personale gentile e disponibile, piccolo centro benessere con sauna bagno turca e piscina. Trattandosi del 31 dicembre, purtoppo il centro benessere non era adeguato al numero di persone, che si limita ad offrire 8 sdraio e gli altri sono rimasti in piedi...la piscina era freddina per i nostri gusti, queste le uniche pecche .Colazione continentale fornita di tutto, di buona qualità, Consigliamo questo posto per un weekend di relax.

8/10 还可以

Rebecca

满意:住宿条件和设施
Great first impressions didn't last
Apparently after a certain date only one restaurant is open for lunch & dinner, this was disappointing. First impressions were good but on closer inspection you realise that more attention to details are required. Broken lightbulbs not replaced, the shabby chic is actually dirty with splashes and marks and needs a good clean, stained sofa in our room, stained dining chairs, fraying curtains, and the door to the reception is REALLY grubby! It needs some TLC to get it back to the standard it should be.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Caroline,Stockholm

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastiska vinerl, service och utsikt
Ett fantastiskt hotell som ligger högt i bergen med magisk utsikt. Passar för par men också par med barn. Personalen var grymma likaså maten och för att inte tala om vinerna!

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度