My family and I supposed to be recently guests at the Element Ewing Princeton between 7th July and 10th July during our trip in US.
The hotel is under the Marriott Bonvoy Group which we believed should have good service and management. We felt confident that in choosing a hotel which is organized by good brand hotel group and its good reviews online
Sadly, our flight from Orlando to New York was cancelled.I immediately noticed about my arrival time and date to Hotel.com in order to confirm my reservation of my rest staying and got confirmed by them. We drove for long time and arrived the hotel at late night. Everyone was very tired. Upon Check-In, we were told that there are no more rooms available. I had already full paid for 4 days and end up I cannot able to check in. This is completely ridiculous and non-sense. I was extremely dismay at irresponsible and unhelpful staff from the hotel. They didn’t assist to arrange me any other accommodation and rejected to do refund. The staff is impatiently and we were told that this was the problem between I and Hotel.com and there was nothing we could do. I could not believe this kind of bad attitude could be found under such good reputation hotel group. We also tried to contact Hotel.com at that time, they told us to wait only, end up no one to reply me. I felt highly embarrassed and helpless to find another hotel at mid-night with 2 young kids.It was a very awful experience and I will never recommend this hotel to anyone.
PUI LAN
於 2019 年 7 月住了 4 晚
10/10 優異
Luis (Baltimore)
2025 年 7 月 26 日
讚好:整潔度、職員與服務和住宿狀況
It was a quick and easy stay. Clean. No complaints. It’s a nice property with various area to sit and enjoy outdoors
Luis
於 2025 年 7 月住了 1 晚
10/10 優異
Raquel (Spring Hill)
伴侶同遊
2025 年 7 月 24 日
讚好:設施服務
Love that it was very clean and smell sooooo good. The bed was sooooo comfortable but the pillows were too soft. And the parking was great!
Raquel
於 2025 年 7 月住了 1 晚
10/10 優異
Janine
家人同遊
2025 年 7 月 15 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice staff
Janine
於 2025 年 7 月住了 1 晚
10/10 優異
edward
2025 年 6 月 21 日
讚好:整潔度、設施服務和住宿狀況
Great service from people who made breakfast to our order and from the people at the front desk who remembered my dad from day to day.
edward
於 2025 年 6 月住了 5 晚
8/10 不錯
Nicolette
家人同遊
2025 年 6 月 18 日
讚好:整潔度和設施服務
Overwhelmingly professional and responsive staff.
Condition of the property needs enhancement - visible cracks in the wall and water accumulating on bathroom floor from the shower
Nicolette
於 2025 年 6 月住了 2 晚
10/10 優異
Tonya
家人同遊
2025 年 6 月 7 日
讚好:整潔度、職員與服務和設施服務
Room had visible patching on walls and ceiling. Everything else was great!
Tonya
於 2025 年 5 月住了 2 晚
10/10 優異
Deborah
2025 年 6 月 3 日
讚好:整潔度和住宿狀況
Friendly Staff and very clean!
Deborah
於 2025 年 5 月住了 2 晚
10/10 優異
Carlos
2025 年 5 月 31 日
Carlos
於 2025 年 5 月住了 2 晚
6/10 一般
Zeida
2025 年 5 月 27 日
Zeida
於 2025 年 5 月住了 2 晚
8/10 不錯
Erna
2025 年 5 月 25 日
Erna
於 2025 年 5 月住了 2 晚
10/10 優異
Tammy L
家人同遊
2025 年 5 月 19 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
very nice all around. nice breakfast, complementary drinks and snacks on Sat was awesome. We didn't have lunch due to our schedule so the snack was a perfect fill in before moving on to our next function. Thanks for the great stay!
Tammy L
於 2025 年 5 月住了 1 晚
10/10 優異
Christopher
2025 年 5 月 17 日
讚好:職員與服務
Great value, friendly and helpful staff.
Christopher
於 2025 年 5 月住了 2 晚
10/10 優異
Leslie
2025 年 5 月 11 日
Leslie
於 2025 年 5 月住了 1 晚
10/10 優異
OLADIPO
多人同遊
2025 年 5 月 5 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It's in the safe area
OLADIPO
於 2025 年 5 月住了 3 晚
4/10 欠佳
Kiya
2025 年 4 月 24 日
Kiya
於 2025 年 4 月住了 1 晚
10/10 優異
Robert
2025 年 4 月 22 日
讚好:整潔度、職員與服務和住宿狀況
Robert
於 2025 年 4 月住了 6 晚
10/10 優異
Abigail (Trenton)
2025 年 4 月 21 日
讚好:整潔度、職員與服務和住宿狀況
Abigail
於 2025 年 4 月住了 1 晚
4/10 欠佳
Jerome
2025 年 4 月 21 日
讚好:整潔度和職員與服務
不滿:客房舒適度
Jerome
於 2025 年 4 月住了 3 晚
10/10 優異
Kelly
2025 年 4 月 21 日
Kelly
於 2025 年 4 月住了 1 晚
10/10 優異
Shahaira (Trenton)
家人同遊
2025 年 4 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean safe, quiet environment, close to the airport
Shahaira
於 2025 年 4 月住了 3 晚
10/10 優異
Marlon
家人同遊, 商務旅客
2025 年 4 月 16 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The experience was very excellent and motivated me to return