Puertecitos Holidays

Really bad customer service, staff wasn’t fully knowledgeable about property, I called before booking asking if their pool will be open they said yes so I proceeded to book, I end up booking a day pass in another hotel cause their pool was close.

I recently stayed at this hotel and was truly impressed by the staff — everyone was attentive, kind, and went above and beyond to make my stay comfortable. Their service and attitude were definitely the highlight of my experience. However, I was disappointed with the room maintenance. The toilet was not functioning properly, and the phone in the room didn’t work, which made it difficult to contact the front desk. These issues took away from what could have been a perfect stay. Overall, the staff made a great impression, but the hotel needs to improve its maintenance and ensure that all facilities are in proper working order. With a few fixes, this place could easily become an excellent choice

Staff was well accommodated and went above and beyond to help us find great places to visit in the area. We will definitely be back!

The room was big and clean, and the location of the hotel is perfect for walking to Hollywood Boulevard and sunset strip, didn’t need to Uber once my whole trip . The front desk staff was very helpful with everything I needed and even offered a later check out. Will be back next time I come to LA !

This hotel has a really cool weekend vibe and was a great place to arrive for our stay on a Saturday. Thank you to Starr for a great check-in and Casey in Juniper bar for looking after us. Roof bar in the West Tower has great LA views. Loved the sunken garden for nightime energy and morning coffee. Excellent service, food and drinks. Room was nice overlooking the Hills. Great location to watch downtown LA sunrises, and for walking to Beverly Hills. Would not want to be any nearer to Hollywood as it is all pretty run down. And for balance, shower water pressure could be better and ran cold for 5 minutes before hot arrived. And 5* should provide complimentary water in the room - not everything should be designed to extract your dollars. Overall a very positive experience.