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Reviews of Jackson Park Inn, Ascend Hotel Collection

3 out of 5
Jackson Park Inn, Ascend Hotel Collection
68 1st Street NW, Pulaski, VA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 423 out of 580 reviews" "
Rating 8 - Good. 115 out of 580 reviews" "
Rating 6 - Okay. 28 out of 580 reviews" "
Rating 4 - Poor. 10 out of 580 reviews" "
Rating 2 - Terrible. 4 out of 580 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julianna Bianca

Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Julianna, Thank you for taking the time to complete our online review. We are happy that you enjoyed your stay, and hope to see you again. Sincere thanks, Wendy

8/10 Good

Marilyn

The only thing that was unexpected was train at 10:00 and 12:00 😜
Stayed 1 night in Mar 2024
Response from Service Manager on 31 Mar 2024
Dear Marilyn,Thank you for completing our online survey. On behalf of our JPI Team, we apologize about the train as we have no idea the times that it runs. For future reference, we have earplugs at our front desk or we can place you on the far side of the building away from the train. We will be having more renovations soon to have the 2nd and 3rd floors soundproofed and insulated.Again, thank you for visiting us and we hope to see you again soon.Best Regards,Mu'min MontgomeryService Manager

10/10 Excellent

Kris

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Very beautiful. Remodeled but kept the history of the building. Staff needs to be present at check in i waited for about 10 minutes for someone to pop there head in. Overall pleasant experience.
Stayed 2 nights in Mar 2024
Response from Service Manager on 26 Mar 2024
Dear Kris,Thank you for completing our online survey about your recent stay with us. Feedback from our guests is important to help us provide excellent service. On behalf of our JPI team, we apologize for your wait time at the front desk. We will communicate this issue with our team.We look forward to seeing you again in the near future.Kind Regards,Mu'min MontgomeryService Manager

8/10 Good

Timothy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well done. The town is in decline.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Timothy, Thank you for taking the time to complete our online survey. We hope to see you again soon.

10/10 Excellent

Candace

Stayed 1 night in Mar 2024
Response from Service Manager on 26 Mar 2024
Dear Candace,Thank you for completing our online survey about your recent stay with us. Feedback from our guests is important to help us provide excellent service.Kind Regards,Mu'min MontgomeryService Manager

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel, with free parking and a good breakfast. There is a good new restaurant in the same building. But what really sets this hotel apart is their restoration of an historic building. It has great character, along with comfort. Pulaski is a town in recovery, but with some new economic policies, I am optimistic that it will soon improve.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Allison, Thank you for taking the time to share the positives of your recent experience at Jackson Park Inn. We are thrilled to hear that you enjoyed your stay, and hope to see you again soon. Sincere thanks, Wendy

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 27 Jan 2024
Dear Stacy, Thank you for choosing Jackson Park Inn. We hope to see you again soon. Sincere thanks, Wendy

8/10 Good

Yvette

Stayed 1 night in Jan 2024
Response from General Manager on 27 Jan 2024
Dear Yvettte, Thanks for choosing us for your recent lodging needs. We hope to see you again soon. Sincere thanks,Wedny

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 1 night in Dec 2023
Response from Moe on 9 Jan 2024
Dear Brandon,We really appreciate your feedback on our online survey. We seek to exceed expectations of our guests to make their experience extraordinary. We look forward to you staying with us again in the near future.Moe Montgomery,Service Manager

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Moe on 9 Jan 2024
Dear Ron,We thank you for your recent online survey. We seek to exceed expectations of our guests and provide a welcoming stay at our lovely Jackson Park Inn/Ascend Collection. We look forward to you staying with us again in the near future.Moe Montgomery,Service Manager

8/10 Good

tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the space that the suite afforded our family of four. Staff was great ( even having to work on Christmas Day!!) One downside, as others have mentioned, is the noise. The trains (12 and 3:00 am are LOUD), also if there were others around near your room you are going to hear them.
Stayed 1 night in Dec 2023
Response from General Manager on 1 Jan 2024
Dear Tara, We are thrilled to hear that you enjoyed your stay with us. I apologize for the noise. We will be adding additional soundproofing in the near future. Sincere thanks, Wendy

10/10 Excellent

Richard, Elgin

Stayed 1 night in Dec 2023
Response from Service Manager on 21 Feb 2024
Dear Richard,We appreciate you completing our online survey. Our guests feedback is very valuable to us, and gives us the opportunity to see where we can improve to provide excellent service.We look forward to seeing you in the near future.Kind Regards,Mu'min MontgomeryService Manager

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy family
Clean, large rooms, friendly staff. Would stay again without a doubt.
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Richard, We are thrilled to hear that you and your family enjoyed your recent stay with us at Jackson Park Inn, Ascend collection. We hope to see you again soon! Sincere thanks, Wendy

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great again!
Another wonderful stay! Love the rustic exposed brick of the Reno building, spacious suite, comfy bed. Pictures very accurate to hotel. In suite, bunch of storage if you are there for a week. Love having separate TVs from the kiddo. As of my stay the restaurant on site was closed and transitioning to a new place so you’ll have to get food elsewhere til they open. Gorgeous winter decorations inside, even lights at the park across the street. Safe area-police next door. You can walk over to shopping across the railroad tracks. There is a park with playground not far away where the train station is (if you or ur kid likes trains). Don’t miss Draper Overlook looking over the valley, gorgeous! So much to enjoy, nice small town, great lodging! We stay several times a year while traveling to TN.
View at overlook. Pictures don’t capture the true beauty.
Community room
Holiday decor
Park and shopping across the street
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Valued Guest, We are thrilled to hear that you enjoyed your recent stay with us. Thank you so much for sharing your experience with others. We hope to see you again soon! Sincere thanks, Wendy

6/10 Okay

LeeAnn

Travelled with family
Disliked: Staff & service, property conditions & facilities
The restaurant and bar were closed
Response from Service Manager on 21 Feb 2024
Dear LeeAnn,We appreciate you completing our online survey.We sincerely apologize about the restaurant being closed during your stay. The restaurant is closed every Monday. Our guests feedback is very valuable to us, and gives us the opportunity to see where we can improve to provide excellent service.We look forward to seeing you in the near future.Kind Regards,Mu'min MontgomeryService Manager

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, restored historical properties
Stayed 2 nights in Nov 2023
Response from Wendy on 6 Dec 2023
Dear Anna, Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Wendy on 1 Jan 2024
Dear Nancy, Thanks for the 10 stars! Please come see us again soon.

8/10 Good

Pablo, Washington

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms. Lots of potential, but that’s all. It’s a 2 star hotel with potential to be a 4 star. But again, it’s not. Otherwise, service was good and the location is interesting.
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Pablo, Thank you for taking the time to answer the online review. We strive for complete guest satisfaction, and welcome all guest feedback. Sincere thanks, Wendy

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was awesome but no restaurant
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Robert, We are happy to hear that you enjoyed your stay, We hope to see you back in 2023 to enjoy the new restaurant! I apologize for any convince during your last visit, during the transition. Sincere thanks, Wendy

8/10 Good

Greta

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Wendy on 1 Jan 2024
Dear Greta, Thanks for the rating. Hope to see you again!

6/10 Okay

AnnMarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 6 Jan 2024
Dear AnnMarie, Thank you, we hope to see you again. Sincere thanks, Wendy

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our expectations! Wish we could’ve stayed longer than one night. Absolutely gorgeous room! Huge bathroom! Very clean, very comfortable bed. Train tracks within view from our room but I didn’t have any problems sleeping bc of any noise from the train or otherwise. Morning breakfast was much better than most. Plenty of options both hot and cold. Front desk was very friendly and helpful. Has an elevator to get to rooms with ease.
Stayed 1 night in Sep 2023
Response from General Manager on 6 Jan 2024
Dear Mark, Thank you for taking the time to answer the online review. I apologize for my delayed response. We are thrilled to learn that you enjoyed your stay, and hope to see you again soon. Sincere thanks, Wendy

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and comfortable. Not the best location
We only stayed one night. The building and decor is beautiful. I love old buildings that are repurposed. The brick and beams hold true to the origins of the building. Our room was clean, comfortable and spacious. There was a coffee bar with a sink in the room, along with a table for eating or playing games, etc. The bathroom could use some more towel hooks and shelves for placing your clothes while bathing. The sinks are in a separate area and the shower & toilet are in another room. Which is great, except there is no place in the shower room to put your clothes and, if I remember correctly, only one towel hook. We took advantage of their free breakfast in the morning. I've never been impressed with these breakfasts and I wasn't with this one. But it was as good as it gets and I'm thankful for it, as my kids were able to get plenty food in their stomachs before a long day of travel. It is right next to a railroad, so there is some noise from that.
Stayed 1 night in Oct 2023
Response from General Manager on 6 Nov 2023
Dear Kristy, Thank you so much for taking the time to share your experience with others. We are so happy to hear that you enjoyed your stay with us, and we hope to see you again soon! Sincere thanks, Wendy

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Wendy on 6 Nov 2023
Thank you

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the exposed brick and wood beams, not your typical hotel architecture. Manager said the building formerly was a cannery and grocery. Great re-use of an historic building. We came to the area to bike on the New River Trail, and the hotel is only a block from the Dora Trail which connects to the NRT. Municipal buildings, including police station, are next door, so perfect location for trail access and we felt safe leaving our bikes on our car rack overnight.
Stayed 1 night in Oct 2023
Response from General Manager on 28 Oct 2023
Dear Katherine, Thank you for such a nice review. We are thrilled to hear that you enjoyed your stay, and hope to see you again soon. Sincere thanks, Wendy

6/10 Okay

Marcia

Travelled with family
Beautiful room, nice and quiet. Restaurant and bar closed permanently three weeks ago, no place nearby to eat, had to go to Dublin and Redford. The town needs a total rehab and some businesses.
Stayed 2 nights in Oct 2023
Response from General Manager on 26 Oct 2023
Dear Marcia, Thanks for choosing us on your recent travels. We apologize for the downtime during the transition to a new and improved restaurant. Don't worry though, the new restaurant Casa Cancun Mexican Steakhouse will be opening in a few weeks. They will offer better hours including lunch, as well as staying open later than previously. We hope that you will join us again! Sincere thanks, Wendy

6/10 Okay

Ashley

Liked: Staff & service, property conditions & facilities
Nice but noisy
We stopped here about halfway on a trip from PA to AL. The hotel is interesting and we loved the exposed beams and decor paying homage to a time when the town wasn't so depressed. The room was huge by hotel standards and the linens were inviting and comfortable. But the walls were paper thin and we heard lots of noise from other guests. The faucet in the tub had a constant slow stream, which I should have told the front desk about, but was simply too tired. The mattress was very soft. Again, I was so tired that it didn't matter, but for a multiple night stay it probably would have caused some aches and pains. Breakfast was fine; typical hotel free breakfast, though they didn't have grits which I found weird. The problem at breakfast was that the first four or five plates we pulled were filthy; they had globs of fried apples or something on them. The front desk staff was friendly and hepful. The parking lot was well lit and across the street from a fire station so I felt that our cars, full of furniture, etc. were safe. This is a fairly nice hotel trying to be a fancy resort style stopover in an almost ghost town, but I wouldn't stay again, mainly because of the noise.
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Dear Ashley, I am so sorry to hear that your recent stay with us was less than expected. We will use your feedback to help us make improvements to ensure complete guest satisfaction. Sincere thanks. Wendy

6/10 Okay

etta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
beautiful old warehouse converted to a hotel. Unfortunately, there was no insulation between floors. Could hear every movement and sound from occupant upstairs. TV was maxed out. So couldn't hear the TV. Staff was very friendly and helpful.
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct 2023
Dear Etta, Thank you for sharing helpful feedback. We apologize for the noise you experienced during your recent stay. We have plans of adding additional soundproofing to guest rooms in the near future. Sincere thanks, Wendy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
noisy
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct 2023
Dear Valued Guest, Thank you for taking the time to leave us a review. I apologize for the noise you experienced during your recent stay, We recently completed our first phase of soundproofing, and will be adding additional soundproofing to guest rooms in the near future. We hope to see you again soon. Sincere thanks, Wendy

8/10 Good

Jose, Saint Johns

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, but there was not dinner service.
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct 2023
Dear Jose, Thanks for taking the time to complete the online review. I apologize for the downtime of the restaurant, there will be a new restaurant coming soon. Sincere thanks, Wendy

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a gem of a hotel. The Town of Pulaski itself is limited in offerings, but staying at this hotel was worth the drive off the beaten path. Beautifully restored factory building. The in-house restaurant was being converted from one restaurant to another so there was nothing offered on site for lunch or dinner, but the staff was able to recommend great local options.
Stayed 2 nights in Oct 2023
Response from General Manager on 19 Oct 2023
Dear Jason, Thank you so much for your understanding and positivity. We are so happy that you enjoyed your stay, and hope to see you again soon. Sincere thanks, Wendy

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean, the rooms are spacious, the staff is outstanding. The only negative about this hotel is that it is across the street from the railroad station and trains blow their horn several times as they enter the station. This happens periodically throughout the day, all day and ALL NIGHT long.
Stayed 2 nights in Sep 2023
Response from General Manager on 19 Oct 2023
Dear Laura, Thank you for sharing your experience. I apologize for the train. We are happy that you enjoyed your stay in all other aspects. We hope to see you again soon! Sincere thanks, Wendy

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biking the new River from Hotel Jackson inn
Stayed 2 nights in Oct 2023
Response from General Manager on 26 Oct 2023
Dear James We enjoy getting to know our biking guests. Thank you for making us one of your stops! Sincere thanks, Wendy

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place to stay. Everyone was friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic staff, rooms were very nice and clean, would stay again,
Stayed 2 nights in Sep 2023

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel and very uniquely furnished. We really enjoyed our visit and would like to have stayed longer.
Stayed 1 night in Oct 2023

10/10 Excellent

Christa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool vibe, clean and friendly.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ross C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Pulaski
Outstanding and affordable, large rooms, great restaurant!
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing through and stopping at one of my favorit
Great hotel in a Blue Ridge village setting. I will certainly come back!
Stayed 1 night in Sep 2023
Response from General Manager on 16 Sept 2023
Dear Robert, Thank you for completing the review! We are thrilled to hear that you enjoyed your stay, and look forward to seeing you again. Sincere thanks, Wendy

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful reuse of old factory.
Stayed 1 night in Sep 2023
Response from Wendy on 16 Sept 2023
Dear Robert, Thank you, please come back again!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Wendy on 8 Sept 2023
Thnaks for the 10 of 10!!

6/10 Okay

Douglas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
There is nothing in the town of Pulaski - no restaurants, no shops, nada. The New River Trail is beautiful.
Stayed 2 nights in Sep 2023
Response from Wendy on 8 Sept 2023
Dear Douglas, Thanks for sharing feedback.

8/10 Good

lori

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Service is excellent!!
Rebecca at the front desk was wonderful! She’s so friendly and informative and attentive!!! The hallways upstairs stink like mildew really bad. Our room was clean and smelled fine. Overall we had a great stay
Stayed 1 night in Sep 2023
Response from General Manager on 8 Sept 2023
Dear Lori, Thanks for taking the time to share some helpful feedback. We will use this to help us make improvements that ensure complete guest satisfaction. We hope to see you again soon! Sincere thanks, Wendy

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of it
Stayed 3 nights in Aug 2023
Response from Wendy on 8 Sept 2023
Thank you so much James!! We are so happy that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and well managed. The area has died so there were no stores and limited restaurants. I hope someone comes along and revives this town.
Stayed 3 nights in Aug 2023
Response from General Manager on 8 Sept 2023
Dear Cheryl, We are thrilled to hear that you enjoyed your stay! We also hope to see some new folks come in and help revitalize our small town some more. There is so much potential here. We look forward to seeing you, the next time you are traveling through the New River Valley area. Sincere thanks, Wendy

10/10 Excellent

Patricia

Stayed 1 night in Aug 2023
Response from General Manager on 21 Aug 2023
Thank you for the 5 of 5! We hope to see you again soon! Sincere thanks, Wendy

10/10 Excellent

Yunchiahn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
The room was clean and spacious, very comfortable. The people there were frienly and very helpful. I will definitely recommend the hotel!
Stayed 1 night in Aug 2023
Response from General Manager on 21 Aug 2023
Dear Yunchiahn, Thank you so much for the kind words! We look foreard to seeing you again! Sincere thanks, Wendy

6/10 Okay

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The concept for the hotel is great but it is located next to a very busy freight railroad. Each train blows a very loud warning horn blast as they roar thru town. The DT area appeared to have many abandoned structures and the DT lacked any activity. A very strange vibe indeed.
Stayed 1 night in Aug 2023
Response from General Manager on 18 Aug 2023
Dear Teresa, Your feedback is important to us, we will use it to look for ways to improve, so that we can deliver complete guest satisfaction. We hope to get the chance to serve you again. Sincere thanks, Wendy

2/10 Terrible

Stacie

Stayed 1 night in Aug 2023
Response from General Manger on 8 Sept 2023
Dear Stacie, Please allow me to apologize for not exceeding your expectations, during your recent stay.