Finest Club Beachfront Suite | 海灘/海景

蓬塔卡納頂級酒店 - 卓越集團精選 - 全包式的評價

5 out of 5
蓬塔卡納頂級酒店 - 卓越集團精選 - 全包式
Carretera Uvero Alto, Punta Cana, La Altagracia

評價

9.0

卓越

10 分評分,優異;1162 則評價中有 829 則" "
8 分評分,不錯;1162 則評價中有 186 則" "
6 分評分,一般;1162 則評價中有 80 則" "
4 分評分,欠佳;1162 則評價中有 31 則" "
2 分評分,很差;1162 則評價中有 36 則" "

9.6/10 

整潔度

9.2/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

yaozong

讚好:整潔度、職員與服務、設施服務和住宿狀況
很好非常好
於 2023 年 9 月住了 4 晚
The Excellence Collection 於 2023年9月7日的回應
Allow us to thank you for your positive review about Finest Punta Cana and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

6/10 一般

Yunyu

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
服务人员非常热情,总是面带微笑,也非常专业, 但是海滩太多海草,太脏了,感到挺失望的。
於 2022 年 6 月住了 4 晚
The Excellence Collection 於 2022年7月6日的回應
First of all, allow us to thank you for choosing Finest Punta Cana for your Caribbean holidays. We thank you for your remarks on those positive aspects of your stay with us. We know the hotel staff will be happy to receive your compliments.Given your feedback regarding the beach, seaweed is a natural occurrence along all coastal destinations and not specific to our resort, in spite of this fact our valued staff performs proactive maintenance to keep our beach immaculate. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 不錯

YANJUAN

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 11 月住了 2 晚
The Excellence Collection 於 2022年10月26日的回應
Thank you for your preference on Finest Punta Cana! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 優異

Abel

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best experience ever. Best customer service in the whole world. I highly recommend this resort.
於 2024 年 5 月住了 7 晚
The Excellence Collection 於 2024年5月24日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 優異

Manan

讚好:整潔度、職員與服務和住宿狀況
Stay was great. Staff was very welcoming and happy to help always. Perfect for family with kids. It’s kids friendly resort.
於 2024 年 4 月住了 6 晚
The Excellence Collection 於 2024年5月23日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities for kids and adults exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 優異

Mai Kou

讚好:整潔度
於 2024 年 5 月住了 6 晚
The Excellence Collection 於 2024年5月24日的回應
Allow us to thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 優異

Laura

讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything is close together. Stayed in the adults section. The Club section of the beach is really worth it.
於 2024 年 5 月住了 5 晚
The Excellence Collection 於 2024年5月23日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. In addition, it is a pleasure knowing that you thoroughly enjoyed the benefits of being an Excellence Club guest. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 不錯

Natalia (Collingdale)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The experience will be the closest to paradise that you will ever have. I had the pleasure of speaking to Milleny who works in the reservation department. She was so kind and made sure that my arrival was easy. When we arrived at the Finest Excellence we were greeted with Champaign. The aroma in the entire resort is so refreshing. The check in was very smooth. Everyone at the resort was extremely polite. I felt like royalty. The room was very clean. Me and my daughter had a pool view. The beach was very clean. The food was fantastic. There were so many options and variety of food. Yilver was so kind and made us feel so welcome. Jorge Miguel at the Surf and Turf was amazing. He was very polite and went above and beyond to make sure I was pleased with my meal. We went on the Dolphin excursion it was Fantastic. We also went to Siona Island and had 2 tour guides that treated us like Queens. They pulled out chairs out, they laid out our towels. We had a private Lunch prepared just for us. We saw a Michael Jackson Show. It was amazing. Every night there was different entertainment. I really experienced having a vacation. This is a must to add to your vacation. Milleny, was so accommodating. She communicated with me every step of the way. She made sure that our transportation was set up for everything. I will never forget this experience from the Finest. I will definitely be returning. Don't hesitate! Book it now for your Dream Vacation. I wish I could give it 100 stars.
於 2024 年 5 月住了 4 晚
The Excellence Collection 於 2024年5月23日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 優異

Hetaben

讚好:整潔度和住宿狀況
於 2024 年 5 月住了 3 晚
The Excellence Collection 於 2024年5月23日的回應
Thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 優異

Maria

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We recently enjoyed staying at the Finest Punta Cana resort in Punta Cana. I cannot praise this resort enough for its exceptional customer service and overall experience. We spent seven nights at Finest, and from the moment we arrived, the staff made us feel welcomed and valued. The check-in process was smooth, efficient, and private. We were fortunate to upgrade our stay and experience the exclusivity of the Excellence Club, the adults-only section of the resort. The staff ensured all our needs were met. The attention to detail was evident throughout our stay, from the impeccably clean rooms to the beautifully maintained grounds. The resort offers a variety of amenities that cater to all types of travelers. Upgrading to the Excellence Club was a great decision, providing access to a private beach, exclusive restaurants, and bars. We particularly enjoyed the Excellence Club beach. Argenis did everything possible to ensure our favorite spot was ready upon our arrival each morning and helped provide a special cabana to celebrate our anniversary. We cannot say enough about his level of care. The bar service on the beach was excellent as well. The breakfast and dinner service at Dommo was top-notch, and Eduard and Leily went above and beyond to ensure a pleasant experience. The spa was another highlight, with its hydrotherapy and massage treatments providing the ultimate relaxation. Thank you, Yahjaira, for helping us arrange our services. The daily activities and evening shows
於 2024 年 5 月住了 7 晚
The Excellence Collection 於 2024年5月22日的回應
Dear guest,First of all, we would like to thank you for your recent stay at Finest Punta Cana and for taking the time to share this review with the Expedia community.We are very delighted to read that our resort and colleagues were able to exceed your expectations and made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Moreover, it is lovely to read that you thoroughly enjoyed the perks of being an Excellence Club guest.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 優異

Anthony

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The beach was really nice. Did not like that the in room jacuzzi was not private being in a space that did not have curtains or blinds.
於 2024 年 5 月住了 6 晚
The Excellence Collection 於 2024年5月22日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 優異

Cassandra

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We absolutely loved our stay at the Finest. The staff are so nice and pleasant, they are great with kids! The food is great, options for kids! Lots of pools to choose from and you never had any troubles finding a spot on the beach. The room was perfect for our little family of 3. We will definitely be back! Thank you for a great stay! :)
於 2024 年 5 月住了 7 晚
The Excellence Collection 於 2024年5月22日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 優異

Fatima

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚
The Excellence Collection 於 2024年5月22日的回應
Thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 不錯

Eun Kyung

讚好:整潔度和住宿狀況
於 2024 年 5 月住了 4 晚
The Excellence Collection 於 2024年5月22日的回應
Thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 不錯

Dhamil Bipin

家人同遊
讚好:整潔度和住宿狀況
Most of the things were good. But food was not good . Below average
於 2024 年 2 月住了 3 晚
The Excellence Collection 於 2024年5月20日的回應
Dear guest,First of all, we would like to thank you for your recent stay at Finest Punta Cana and for taking the time to share your feedback with the Expedia readers.Thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable with. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal. We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

10/10 優異

Kimberly

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
They were great at going above and beyond from our room, to restaurants. I will be back!
於 2024 年 5 月住了 4 晚
The Excellence Collection 於 2024年5月20日的回應
Thank you for choosing to stay with us at Finest Punta Cana! We thank you for your review and look forward to pampering you once again at the resort! Greetings from The Excellence Collection.

10/10 優異

Angel Juan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stay at the Finest Punta Cana, for five nights. the staff was great, the dining options were good, the Gourment restaurants were very good, especially Le Petit, the bars were also very good plenty of drinks from top known brands, the entertain was ok, highly recommended.
於 2024 年 5 月住了 5 晚
The Excellence Collection. 於 2024年5月20日的回應
Dear guest,First and foremost, we would like to thank you for choosing Finest Punta Cana as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 優異

Simone

讚好:整潔度、職員與服務、設施服務和住宿狀況
The entire experience was amazing. The staff are attentive and friendly. The property is beautiful and they offer a multitude of activities.
於 2024 年 5 月住了 4 晚
The Excellence Collection 於 2024年5月20日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

2/10 很差

Inayat

不滿:整潔度、職員與服務、設施服務和住宿狀況
The property is horrible for the price. The food was terrible and the management staff is very shady. Service is poor. Would not recommend this hotel to anyone.
於 2024 年 5 月住了 7 晚
The Excellence Collection 於 2024年5月22日的回應
Thank you for selecting Finest Punta Cana as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 優異

Laura

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 7 晚
The Excellence Collection 於 2024年5月20日的回應
Thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 優異

Naeem

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 4 晚
The Excellence Collection 於 2024年5月20日的回應
Allow us to thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 優異

Nadin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was Amazing
於 2024 年 4 月住了 5 晚
The Excellence Collection 於 2024年5月16日的回應
Allow us to thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 優異

Joi

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great getaway
於 2024 年 2 月住了 3 晚
The Excellence Collection 於 2024年5月16日的回應
Thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 不錯

Ronald

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 4 晚
The Excellence Collection 於 2024年5月17日的回應
Thank you for selecting Finest Punta Cana as the destination of your Caribbean holiday! Thank you for your review and we look forward to welcoming you back! Greetings from The Excellence Collection.

10/10 優異

Wallace

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great experience and staff
於 2024 年 2 月住了 4 晚
The Excellence Collection 於 2024年5月15日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 優異

Zara Louise

於 2024 年 5 月住了 5 晚
The Excellence Collection. 於 2024年5月16日的回應
Allow us to thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 優異

Jackie Joy Santiago

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was amazing. The staff was so friendly. The food was good. My kids loved playing on both of the blobs. Having a park there was so convenient. The kids would play on it while we were waiting for the rest of our group to show up.
於 2024 年 5 月住了 4 晚
The Excellence Collection 於 2024年5月14日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities for kids and adults exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 不錯

Carolina

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚
The Excellence Collection 於 2024年5月15日的回應
Thank you for choosing to stay with us at Finest Punta Cana! We thank you for your review and look forward to pampering you once again at the resort! Greetings from The Excellence Collection.

6/10 一般

Luis

讚好:設施服務
不滿:職員與服務
I went a year and a half ago to this property, and on this occasion looking to spend a few wonderful vacation days like on that occasion. But this time it wasn't like that, I had problems with the room service, also the door to my room was broken, it seems that on Saturday they realized because a piece of it was facing the hallway and they tried to fix it. Something that was also a negative experience was that on the beach in the area where the guests were facing the sea they had a huge team moving sand from one place to another, in addition to making noise and disturbing the guests' rest, it polluted the air we breathed with a smell of fuel because the forklift constantly passed in front of us. The experience on this occasion was a bit disappointing.
於 2024 年 5 月住了 3 晚
The Excellence Collection 於 2024年5月14日的回應
Dear guest, First and foremost, we would like to thank you for choosing Finest Punta Cana as host of your holiday destination and for taking the time to share this review with the Expedia community. We are very sorry to read that we did not fully meet your expectations as we did with your previous The Excellence Collection experiences, and we would like to apologize for not being able to provide the Excellence standards as you as a return guest are accustomed to.We strongly believe that there is always room for improvement, therefore we appreciate that you mentioned where we are lacking in, so we can work on it in order to improve it to provide the quality standards our guests expect from us.We hope to have the opportunity to welcome you and provide you the memorable and relaxing experience you deserve. Please, receive our warmest regards from The Excellence Collection.

4/10 欠佳

Khalil

讚好:職員與服務
不滿:整潔度和住宿狀況
Marbell floor every where I falled down in bathroom because of it and twist my knee Iam in very bad pain
於 2024 年 5 月住了 3 晚
The Excellence Collection 於 2024年5月15日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is unfortunately that the issue was not reported while at the hotel so we could do a proper investigation. We truly hope to have the opportunity to welcome you and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 優異

William

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 5 晚
The Excellence Collection 於 2024年5月15日的回應
Thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 不錯

Luis

讚好:整潔度、職員與服務和住宿狀況
All inclusive
於 2024 年 5 月住了 6 晚
The Excellence Collection 於 2024年5月13日的回應
Thank you for your preference on Finest Punta Cana! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 優異

rohan Kanubhai

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful place inside and out with amazing staff.
於 2024 年 5 月住了 6 晚
The Excellence Collection 於 2024年5月13日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 不錯

NaToria

家人同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
The property was clean except for pond view, staff was attentive The food was okay. I did not like that the adult only side shut everything down early. The pool bar closed hours before the pool. This is not the resort if you want the party scene they have a club but not sure if was the location or because everything was closed it never had a crowd.
於 2024 年 4 月住了 3 晚
The Excellence Collection 於 2024年5月13日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 優異

Temitope

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Spent my birthday here. I wish the weather was better (it rained almost the entire time), but the times when the sun was ok, absolutely amazing. Relaxing, peaceful, staff is helpful, and drinks were strong. We heard horror stories about the food, but honestly it wasn’t that bad. Most of it was actually really good! I highly recommend Insimme and Surf n Turf. Food was amazing!!! I will definitely be coming back!
於 2024 年 5 月住了 4 晚
The Excellence Collection 於 2024年5月13日的回應
Dear guest,First and foremost, we would like to thank you for choosing Finest Punta Cana as host of your birthday getaway and for taking the time to share this review with the Expedia community. It is our pleasure to know that our colleagues, property and amenities meet your expectations, making you feel relaxed and pampered all the time. At The Excellence Collection, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction to provide the best vacation experience ever.We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

10/10 優異

Johans

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 5 晚
The Excellence Collection 於 2024年5月13日的回應
Allow us to thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

6/10 一般

Evelyn

伴侶同遊
讚好:職員與服務和設施服務
The resort is gorgeous. The beach is clean, the spa is nice, and most of the staff go above and beyond. However the service is inconsistent and for the price the food quality and room conditions need improvement. I would rate the resort as a solid 3.5/5. I’m not sure if I would return.
於 2024 年 5 月住了 4 晚
The Excellence Collection 於 2024年5月13日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 優異

Melvin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was beautiful!! We enjoyed our one year anniversary!
於 2024 年 5 月住了 3 晚
The Excellence Collection 於 2024年5月13日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean anniversary destination and for taking your valued time to share your review.Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 優異

Andrea

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great, the design of the hotel it’s beyond beautiful, the rooms are comfortable, the food is good in some restaurants it could be better in other. Staff was kind and helpful. Rooms need hooks in the bathroom for towels. We would definitely stay here again.
於 2024 年 5 月住了 4 晚
The Excellence Collection 於 2024年5月13日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 不錯

Masahiro

親子同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
Very good amenities/activities for kids. Not only my 4yo daughter but also kids of all ages around us seem to have fun in this resort. Staff are very friendly and kind for families.
於 2024 年 4 月住了 5 晚
The Excellence Collection 於 2024年5月13日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review.We are very delighted to read that our colleagues made you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be, being kindness and helpfulness one of our staff's greatest strengths.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 優異

Ilona

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall great customer service everyone was polite and helpful!
於 2024 年 5 月住了 4 晚
The Excellence Collection 於 2024年5月9日的回應
Allow us to thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. We are very delighted to read that our colleagues made you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be, being kindness and helpfulness one of our staff's greatest strengths.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 優異

Jeffrey (Bronx)

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Where do I begin. The property is Top Notch. So Finest and Excellence connected. Finest is just the kid friendly side. I picked that side because the room looked a bit more modern. And don’t worry, even if you’re on the Finest rooms side, you have full access to the adult side. So I liked the huge pools on the adult side. The Unique bar is always lit. ( go directly to Elizabeth). I loved the hibachi restaurant. Dukes was good too. Over all you’re going to enjoy the resort. The resorts Club was fun and played American music. The resort is very clean and well kept. And there’s something to do for everyone.
於 2024 年 5 月住了 4 晚
The Excellence Collection 於 2024年5月9日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 一般

DENNIS

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 4 晚
The Excellence Collection 於 2024年5月8日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

6/10 一般

Kristie Patricia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My husband and I never write reviews. But we figured this would be helpful for other first time all inclusive bookers or anyone looking for adults only. We booked Finest after lots of YouTube review videos. We were looking for an all inclusive, adults only resort. Unfortunately, when you filter on Expedia, Finest does come up as an adults only. It was definitely not adults only. the first 2 days were pretty quiet, then all the kids arrived. The worst part was expecting a quiet vacation and all day at the pool and dinner kids were screaming. Supposedly the Excellence Club is adults only. There is also a Finest club, not sure what that means. We heard other adults complain of the same thing, thinking they booked adults only. The grounds are beautiful, bartenders at the Aqua bar, limbo bar and center bar were great! The nighttime entertainment gives you sometime to do. Service at the restaurants was poor, the last dinner we asked 4 different people for a refill of ice tea, never came. We booked a junior suite with private pool, was nice and quiet after being at the main pool with kids. Keep in mind, we were told we have to ask for the mini bar to be refilled. Another complaint would be the amount of calls we got daily to check on how room service was, when we were checking out, etc. and some of the calls we would answer and no one would be there. Worst was around 5 pm when we would be trying to test before dinner, the last night we got 5 calls.
於 2024 年 5 月住了 4 晚
The Excellence Collection 於 2024年5月7日的回應
Thank you for selecting Finest Punta Cana as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 優異

Janayia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved the staff Just as much as I enjoyed the property, as everyone was really friendly and helpful. Ask for Ismael at the start of your stay, he’s excellent! My only suggestion for this resort is to make sure you book on the adults side if you’re traveling as a couple or with friends. The family side was A bit overwhelming with a lot of noise and commotion from children. I also wasn’t a fan of the fact that the kids were allowed to eat at the adult restaurants or participate in adult activities, Despite the many signs around the property that indicated adults only. Overall, it was extremely clean, staff were always readily available to help. And the grounds are immaculate. The food is hit or miss at the buffet, but the seafood restaurant and surf and turf were exquisite. I will definitely be back, as I’ve stayed at the same resort in other countries, and it never disappoints me.
於 2024 年 5 月住了 3 晚
The Excellence Collection 於 2024年5月7日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 一般

Aliyah

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The food was extremely horrible. I’ve been to plenty of all-inclusive resorts and by far this is the worst. The resort was beautiful but please pack your lunch for the days you’re visiting.
於 2024 年 4 月住了 5 晚
The Excellence Collection 於 2024年5月6日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience ever. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 優異

Kurt

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
All the staff members are super friendly. We had a excellent time.
於 2024 年 4 月住了 5 晚
The Excellence Collection 於 2024年5月6日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 優異

Jeffrey

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great resort with amazing customer service! Will definitely return!
於 2024 年 4 月住了 6 晚
The Excellence Collection 於 2024年5月6日的回應
First of all, allow us to thank you for choosing Finest Punta Cana for your Caribbean holidays. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We know they will be pleased to receive your compliments, thanks for sharing. We look forward to welcoming you back. Greetings from The Excellence Collection.

10/10 優異

Jonathan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
The Excellence Collection. 於 2024年5月6日的回應
Allow us to thank you for your preference on Finest Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 優異

Maria Gabriela

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Facilities, beach, staff, drinks, spa and entertainment are excellent. It was difficult to get the upgrade we wanted but at the end it was solved.
於 2024 年 4 月住了 4 晚
The Excellence Collection 於 2024年5月6日的回應
Thank you for choosing Finest Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.