The representative Caesar was amazing, he made the stay easy and welcoming. The entire experience was wonderful
Devon
2025 年 7 月入住 5 晚
8/10 还可以
Amanda
与家人出行
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a good stay at Grand Palladium. Our room was clean and the maid came everyday while we were out. We ate at an a la cart restaurant almost every night. Rafael our concierge was very helpful in booking our dinner reservations and even included my sisters family in our reservations. He made sure our rooms got decorated for the birthday and anniversary we were celebrating. He check on us everyday to make sure we had everything we needed.
Amanda
2025 年 7 月入住 7 晚
4/10 很差
Karla
2025 年 7 月 25 日
满意:清洁度
不满意:住宿条件和设施,员工和服务
Staff was rude and condescending at all times. Never could get what we wanted as a group. Expensive and cheap facilities. My towels and bed linen was dirty had to have it changed twice. Poor service.
Karla
2025 年 7 月入住 7 晚
8/10 还可以
wynne
与家人及幼儿出行
2025 年 7 月 24 日
满意:员工和服务
Resort stay was good, came when resort was under going renovations, so alot of restaurants were closed. We had a concierge name Rafael who helped us greatly with making reservations without him we probably wouldn’t be able to book anything for dinner which means only buffet options were availabile. Definitely need more food options.
Staff were great and my concierge was awesome. Limited food selection .
wynne
2025 年 7 月入住 5 晚
10/10 超赞
Robert
与家人出行
2025 年 7 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My stay here was excellent. The only problem I had was the language barrier every once in a while. Other than that, the staff was awesome. The room was nice. Would definitely stay here again.
Robert
2025 年 7 月入住 3 晚
10/10 超赞
CARLA SANCHEZ
与家人出行
2025 年 7 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Muy limpio, el personal muy amable, atento, la comida rica, amplias instalaciones
CARLA SANCHEZ
2025 年 7 月入住 3 晚
10/10 超赞
Devin
与配偶出行
2025 年 7 月 20 日
满意:清洁度、服务设施、住宿条件和设施
Everything was amazing except the food, food was very hit or miss.
Devin
2025 年 7 月入住 5 晚
10/10 超赞
Jill
与家人出行
2025 年 7 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly clean always everyone was so pleasant and nice. We had concierge Cesar he was awesome and always offering to make sure everything was a great experience. KUDDOS to all the staff and CESAR your #1 in our book. Youase sure we had a great time.
Jill
2025 年 7 月入住 5 晚
10/10 超赞
Jeffrey
2025 年 7 月 17 日
满意:服务设施
Fourth time staying here. Love it every time.
Jeffrey
2025 年 7 月入住 6 晚
10/10 超赞
Jay
与家人出行
2025 年 7 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The people were really nice and supportive. Specially Rafael was very quick to respond whenever we need anything. The property is amazing.
Jay
2025 年 7 月入住 4 晚
10/10 超赞
Shyteck
与家人出行, 与配偶出行
2025 年 7 月 15 日
满意:清洁度、服务设施、住宿条件和设施
Rafael was a great host! Helped me find everything I needed . I will definitely be returning very soon. Once again if you guys are from New York or New Jersey, trust me ask for the guy Rafael .
Shyteck
2025 年 7 月入住 3 晚
10/10 超赞
Brandy
与家人及幼儿出行, 与家人出行, 与配偶出行
2025 年 7 月 15 日
满意:服务设施,清洁度
We enjoyed our stay and were able to have a wonderful concierge. Rafael made sure our stay was nothing short of amazing and he was very knowledgeable about anything we wanted to do during our stay. We definitely look forward to booking another trip soon!
Brandy
2025 年 7 月入住 3 晚
10/10 超赞
Miriam
与配偶出行
2025 年 7 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente destino y atenciones en todo aspecto relacionado a la estadía . Quiero regresar .
Miriam
2025 年 7 月入住 4 晚
10/10 超赞
Alanis
与配偶出行
2025 年 7 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a very lovely hotel.
Alanis
2025 年 7 月入住 6 晚
10/10 超赞
Amit
2025 年 7 月 9 日
Amit
2025 年 7 月入住 8 晚
8/10 还可以
Maria Yurien
与家人及幼儿出行, 与家人出行
2025 年 7 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice staff , variety of food, room always clean a few shows at night , the pools are nice Beach wasn’t good ( dirty and smelly) and is not really quiet some people talking too loud and making noise .
Maria Yurien
2025 年 6 月入住 6 晚
10/10 超赞
Ilianis
与配偶出行
2025 年 7 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ilianis
2025 年 7 月入住 4 晚
6/10 一般
Nicholas
与配偶出行
2025 年 7 月 6 日
满意:清洁度、服务设施、住宿条件和设施
Property is pretty lots of walking room and space for the amount of people here. Casino is not ideal for casino enthusiasts. Very small.
Staff is very friendly and helpful. We had evening staff Maribel as our waitress she was always going the extra mile and attentive. She made us fresh espresso!
Beach vendors were a little more aggressive than Mexico. But was nice to have shaded areas to sit. So that was relieving. Not. Lot of guests or staff were smiling, maybe the heat?
I did realize during the trip resort style is not for me. Brought $400 in cash and basically went to tips. We didn’t the property since we were kind of discouraged from the beach incidents. Definitely good for families though! I would say a weekend here was a good enough stay anything longer not a great idea. Room was great!! Spacious and room service on point! Get to buffet style areas early for fresh cold options.
Nicholas
2025 年 7 月入住 4 晚
4/10 很差
Providencia
2025 年 6 月 26 日
Too many negative
Providencia
2025 年 6 月入住 5 晚
10/10 超赞
glenda
与家人出行
2025 年 6 月 26 日
满意:清洁度、服务设施、住宿条件和设施
Friendly staff, clean, well kept property, and variety of food options. Pools well maintained and beach was beautiful.
glenda
2025 年 6 月入住 4 晚
8/10 还可以
Jacqueline
2025 年 6 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Jacqueline
2025 年 6 月入住 6 晚
10/10 超赞
Dustin,Elkhart
与家人出行, 与配偶出行
2025 年 6 月 24 日
满意:清洁度、服务设施、住宿条件和设施
Amazing place to stay and cant wait to go back. Best vacation ever!
Dustin
2025 年 6 月入住 7 晚
10/10 超赞
Elizabeth,Tampa
与家人出行, 与配偶出行
2025 年 6 月 24 日
满意:清洁度、服务设施、住宿条件和设施
Had a great time with family on our trip. Rafael made sure we had our dinner reservations and even had my mom's room decorated for her birthday. He went above and beyond to ensure we had a great stay.
I disliked the constant vendors on the property and the beach. While I understand they have a job to do, it's really disruptive to a person's vacation to constantly be hounded for the spa, excursions and even the "we're not a timeshare" travel club membership. Overall, we enjoyed our stay.
Elizabeth
2025 年 6 月入住 5 晚
8/10 还可以
Cristino
与家人出行
2025 年 6 月 21 日
满意:清洁度、服务设施、住宿条件和设施
En terminos generales muy bueno, habitacionʻ excelente, el personal muy atento, limpieza excelente, comida normal pueden tener mas variedad en los desayunos, el restaurante Sumptuori deben mejorar bastante el show de comida no es el mejor practicamete es verlo cocinar he estado en otros restaurante de este tipo de comida y es un show entretenido y divertido. En este solo se limito a mover la espatulas y cocinar. Adicional el personal que busca vender el travel club son demaciados hostigadores todos los dias alguien diferente quiere ofrecerlo.
Cristino
2025 年 6 月入住 4 晚
10/10 超赞
Josh
与配偶出行
2025 年 6 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff and dining was great, beach was nice and sandy bottom. Lots of things to do with late night options as well!
Had a great time!