蓬塔卡納守護神大酒店全包度假村及水療中心是否設有泳池？

是，此住宿設有5 個室外泳池及兒童泳池。

蓬塔卡納守護神大酒店全包度假村及水療中心是否寵物友善住宿？

否，此住宿恕不接待寵物。

蓬塔卡納守護神大酒店全包度假村及水療中心的泊車位收費多少？

此住宿提供免費自助泊車服務。

蓬塔卡納守護神大酒店全包度假村及水療中心的登記入住時間是？

登記入住開始時間：15:00；登記入住結束時間：00:00。

蓬塔卡納守護神大酒店全包度假村及水療中心的退房時間是？

退房時間為 12:00。此住宿有提供延遲退房服務，並酌量收費 (視乎客房供應情況而定)。

蓬塔卡納守護神大酒店全包度假村及水療中心是否提供全包式禮遇？

是，此為全包式住宿。所有餐飲食品費用已包，活動包括滑浪風帆、橡皮艇、迷你高爾夫球等。

蓬塔卡納守護神大酒店全包度假村及水療中心位於哪裡？

此海濱住宿位於巴瓦洛，連接會議中心，距離科爾特西托海灘 0.3 公里，而且距離馬高海灘 17.5 公里。

蓬塔卡納守護神大酒店全包度假村及水療中心旁達加納區

Q: 蓬塔卡納守護神大酒店全包度假村及水療中心是否寵物友善住宿？

否，此住宿恕不接待寵物。

Q: 蓬塔卡納守護神大酒店全包度假村及水療中心的泊車位收費多少？

此住宿提供免費自助泊車服務。

關於鄰近區域

蓬塔卡納守護神大酒店全包度假村及水療中心坐落於巴瓦洛區內，位於私人海灘，連接會議中心。此區的自然風光可於科爾特西托海灘及馬高海灘盡覽無遺。何不到可可邦戈蓬塔卡納狂歡一晚？而與小朋友同行的你，就不容錯過水花水上樂園。你既可在附近暢玩浮潛及滑浪風帆，探索區內水上歷險樂趣，亦可投入精彩的行山/單車徑戶外活動中！瀏覽我們的旁達加納旅遊指南

10/10 優異

Amy

2026 年 1 月 26 日

讚好：整潔度、設施服務和住宿狀況

Edwin was absolutely amazing and attentive to all of our needs. We will come back because of him.

於 2026 年 1 月住了 5 晚

2/10 很差

Robert

2026 年 1 月 15 日

不滿：住宿狀況

Wife broke her leg at the pool by slipping on tiles around the pool, still in a cast and will need to relearn how to walk according to the Doctor!!

於 2025 年 12 月住了 9 晚

6/10 一般

Aaron

家人同遊

2026 年 1 月 3 日

讚好：整潔度、設施服務和住宿狀況

不滿：職員與服務

The physical resort is attractive and well maintained, but the guest experience fell short over a five‑night stay.Check‑in and communication Check‑in was very slow even with online check‑in done in advance, which set a bad first impression. The app was unreliable and not intuitive, and event schedules were often wrong or in the wrong location, with almost no proactive communication from staff.Dining and snacks No à la carte restaurants were available to reserve for the entire stay, and every day required begging Guest Services for a table while some guests were seated as walk‑ins, making the system feel arbitrary and unfair. Snack options were weak, especially after breakfast ends around 10:30 and after dinner, and some hot items, like eggs under heat lamps, were served cold.Staff and atmosphere Many staff members did not seem friendly and at times appeared annoyed, and limited English made resolving simple issues harder. Cleaning staff were loud in the morning, there was no music at the pools, and there were not enough pool chairs, which hurt the overall vacation vibe.Room design The bathroom layout offered very little privacy, which was uncomfortable when sharing a room.Overall, it is a nice‑looking property, but poor restaurant access, bad communication, and inconsistent service made the stay much more frustrating than a five‑day all‑inclusive vacation should be.

於 2025 年 12 月住了 5 晚

6/10 一般

Susana De La

家人同遊, 親子同遊

2026 年 1 月 1 日

讚好：整潔度和住宿狀況

不滿：設施服務

We arrived at 12:45 pm and couldn’t check in early because housekeeping was still cleaning the room. They handed us bracelets for the buffet and told us to wait. We returned to the lobby at 3 pm, but the room wasn’t ready until 3:30. The bellboy escorted us, only to find staff still dealing with an “issue” and they promised we’d be let in soon. After a 15‑minute wait we were told we’d be moved to a different room. At check‑in I asked to reserve a table at a restaurant for the next day; the staff advises that since I booked with Expedia, Edwin, would be my concierge and would handle it, but I never heard from him—unlike other resorts that usually WhatsApp. Housekeeping only made the beds and changed towels; they didn’t sweep, mop, or wipe down counters daily. At the buffet I saw cooks and waitstaff arguing. The waitress/waiters were inattentive, often not offering water or drinks until we were done with our food. We had a sofa bed with no blanket; when I requested one I was given just a sheet. When I inquired about New Year’s Eve dining, I was told we’d have to use the buffet. No one mentioned that a reservation was required for the gala‑style buffet, and I only found out as a line was forming outside the buffet at 10 am that morning.

於 2025 年 12 月住了 6 晚

6/10 一般

gaurav ramesh

家人同遊

2025 年 12 月 31 日

不滿：住宿狀況

Room had water leaking.was fixed after we complained. It had glass walls in bathroom. Not apt for a family resort. Front desk did not wrist broken wrist tag. Too much discrimination amongst staff for budget resorts.

於 2025 年 12 月住了 6 晚

10/10 優異

Shelines

家人同遊

2025 年 12 月 28 日

讚好：整潔度、設施服務和住宿狀況

Unas vacaciones perfectas para la familia, el trato espectacular, definitivamente un lugar donde quieres estar y pasarla como te lo Mereces, 100% recomendado.

於 2025 年 12 月住了 5 晚

6/10 一般

Paula

2025 年 12 月 27 日

讚好：整潔度和住宿狀況

Bar well stocked and pool clean. Rooms clean but bedding had a foul odor,staff didnt change bedding until i complained to house keeping.

於 2025 年 12 月住了 7 晚

2/10 很差

Santrecia

家人同遊, 親子同遊

2025 年 12 月 27 日

不滿：整潔度和住宿狀況

My recent trip to the Grand Palladium Palace Resort & Spa was hands down the worst vacation I have ever taken. From the moment we arrived, it was clear that the staff was not interested in making guests feel welcome or comfortable. The customer service was abysmal—85% staff members were consistently rude, unhelpful, and downright unpleasant. Instead of being greeted with warmth or hospitality. The staff’s attitude was far from professional; they seemed more interested in rushing us away than assisting us with any questions or concerns. On the first day, we had no clean washcloth, no pillowcase, and no sheets. Went to the front desk three different times before we received clean sheets and rags four hours later. The food was another major disappointment. It was consistently bland, poorly prepared. My husband got food poisoning. We only had the opportunity to try one restaurant within the resort ; fortunately, we had to eat at the buffet for all our meals. We were told all restaurants were fully booked and had no available reservations. Overall, the resort fell short of even the most basic expectations for customer service and comfort. It was a frustrating, disheartening experience that left us wishing we had chosen a different destination. I would not recommend this resort to anyone looking for a relaxing or enjoyable vacation. Save your money and time. there are far better options out there that genuinely value their guests and provide quality service.

於 2025 年 12 月住了 3 晚

2/10 很差

Jayvon

家人同遊

2025 年 12 月 15 日

不滿：整潔度、職員與服務、設施服務和住宿狀況

We arrived late in the evening on Thursday Dec 11. It took them an 1.5 to get us checked in. We dropped our items off to our room,then went to eat at the buffet. When we got back to our room it was extremely warm, our TV wasn't working in one of our bedrooms, as well as the mini bar. We contacted the front. An hr later they sent someone up to assist. They wasn't successful with anything. Friday morning we called back down bc we slept very uncomfortable, a s covered with sweat. We called back down to the front for assistance around 9a. They sent someone at 5pm. They still wasn't able to fix,the ac nor tv, and ended up having to switch the fridge out. Throughout the night we called and complained. Sat an Expedia agent arrived and switched our room at 3pm. The new room ac worked,but the room had a strong sewage smell that made us sick! Every restaurant we tried to make a reservation with said they were full, we walked to them to them thinking maybe someone canceled. Upon arrival they were completely empty with only five table being occupied. They finally got us in at the steak restaurant. When we were seated our table were covered with ants and were crawling on my daughter's arm! This vacation was a complete nightmare!!!!!!!!! I'm not stop with just this review, I'm taking this as high as possible!!

於 2025 年 12 月住了 3 晚

10/10 優異

Gale

2025 年 12 月 14 日

讚好：整潔度、設施服務和住宿狀況

Our stay was fantastic. All of our concerns were resolved expeditiously. Edwin is excellent. He checked on us and made sure we had everything we needed to enjoy our vacation. Carlos was also instrumental in making sure our room was changed to accomodate us. Our stay was great!

於 2025 年 12 月住了 3 晚

8/10 不錯

Joseph (Princeton)

2025 年 12 月 2 日

於 2025 年 11 月住了 3 晚

10/10 優異

Wanda

親子同遊

2025 年 11 月 29 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Nuestra experiencia fue espectacular. Desde el staff de servicio, la comida, la habitación, todo fue excelente. Todo el personal muy atento. Y el Sr. Juan Jalpay nos brindó un servicio y atención de excelencia. Definitivamente disfrutamos mucho nuestra estadía y esperamos volver pronto. La comida muy excelente en todos los restaurantes y buffets.

於 2025 年 11 月住了 7 晚

10/10 優異

Paulo

2025 年 11 月 29 日

Juan es muy bueno!

於 2025 年 11 月住了 4 晚

8/10 不錯

Chandan

家人同遊

2025 年 11 月 27 日

讚好：整潔度、設施服務和住宿狀況

The Perfect, The good and The bad. Perfect - Cleanliness all around, Strong WIFI in the whole resort, Service was great. Good - good but limited entertainment, may be its due to off season(Nov, 2025); food quality was very good, but labels were all messed up, so be aware if you have specific dietary requirements; Bathrooms were clean but dated. Bad - The check in process was extremely slow. This needs improvement. it took us more than 1.5 hours to get us checked in to our rooms.

於 2025 年 11 月住了 4 晚

8/10 不錯

Kimberly

多人同遊

2025 年 11 月 26 日

讚好：整潔度、設施服務和住宿狀況

Rooms were clean. Staff was very kind. Food in restaurants was decent. Buffet, not bad. But not great. I did get sick from a buffet and had to miss my massage. :-( Otherwise great atmosphere. Felt safe. Would go here again.

於 2025 年 11 月住了 4 晚

8/10 不錯

Neerja

家人同遊

2025 年 11 月 25 日

讚好：整潔度、設施服務和住宿狀況

Rooms were very clean, cleaning staff was amazing. I liked the amenities.

於 2025 年 11 月住了 4 晚

6/10 一般

Tieshia

伴侶同遊

2025 年 11 月 24 日

不滿：整潔度、設施服務和住宿狀況

No, the staff tried to solve the problem, but it smelled of mold. I got my room moved but the smell was in all the rooms. The morning of checkout the bathroom ceiling started to fall in. My concierge service was top notch. The resort is old and was priced too high for the expensive we endured.

於 2025 年 11 月住了 4 晚

10/10 優異

Manjini

親子同遊

2025 年 11 月 23 日

讚好：整潔度、設施服務和住宿狀況

We had the best experience at Grand Palladium Punta Cana. Right from the moment we set foot on the property, Marina (manager of relationship services) met with us. Juan (check in at Punta Cana) was amazing. He made check in a breeze. Carlos (manager) from Bavaro coordinated our experience and made us feel at home. Juan and Marina made sure we had a great room, that we knew all the services the resort offered, assisted with a la carte bookings. We also did a dinner on the beach and they did such an amazing job putting this together. They were flexible when it was to rain on the night of our dinner. Hose Cruz (golf cart) drove us in the resort. He is amazing. Our child has food allergies. The chefs at eat restaurant came out to talk to us, including at the buffets. Chef Marvyn from Las Torres ran the breakfast buffet and he made sure the grills were cleaned prior to making my child’s crepes. Ruth from the pool bar is the best. She made the drinks perfectly. She was always pleasant, always remembered our drinks before we even ordered. Aris, Marian, Dani, and the woman from PoP did such a good job keeping the entertainment flowing. I loved the bachacha and the pool aerobics. We look forward to many more vacations at this resort. It was our second time back and it did not disappoint.

於 2025 年 11 月住了 7 晚

10/10 優異

Raquel

家人同遊

2025 年 11 月 23 日

讚好：整潔度、設施服務和住宿狀況

Starting off the checkin was very welcoming. They greeted us and it was nice. The rooms were spotless of course and very comfortable. Edwin checked us in with ease and made us feel right at home. The staff and the whole resort is 100%. I will for sure be back to visit.

於 2025 年 11 月住了 5 晚

10/10 優異

Oscar

親子同遊

2025 年 11 月 19 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

The Guest services manager Carlos and his staff went above and beyond to make our stay absolutely incredible! Every staff member we encountered—from the restaurants to the grounds—were warm, welcoming, and attentive. The rooms were spotless and beautifully maintained, the bars were fully stocked with great selections, and the lush landscaping made the property feel like paradise. A big thank you to the individuals who assisted us and for making our stay so special. Oscar B. Toronto, Canada

於 2025 年 11 月住了 7 晚

10/10 優異

Martha E (Waverly)

伴侶同遊

2025 年 11 月 16 日

讚好：整潔度、設施服務和住宿狀況

Juan Jalpay fur nuestro concierge y nos trato muy bien. Excelente servicio

於 2025 年 11 月住了 3 晚

10/10 優異

Mirljint

親子同遊

2025 年 11 月 10 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

於 2025 年 10 月住了 4 晚

10/10 優異

Kin

家人同遊

2025 年 11 月 4 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Edwin is very friendly and professional

於 2025 年 10 月住了 4 晚

10/10 優異

Sonia

家人同遊, 親子同遊

2025 年 11 月 1 日

讚好：整潔度、職員與服務和設施服務

Amazing staff, Edwin at front desk was great. He made sure our stay was comfortable and worry free. Great experience, would highly recommend staying at this resort.

於 2025 年 10 月住了 6 晚

10/10 優異

Dolly

親子同遊

2025 年 11 月 1 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Overall a great experience! Lots of great staff, we especially loved our concierge that helped us check in, Edwin would check on us to ensure our stay was amazing throughout!

於 2025 年 10 月住了 6 晚

蓬塔卡納守護神大酒店全包度假村及水療中心

Grand Palladium Punta Cana Resort & Spa - All Inclusive

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