I thought it was dirty and staff was not friendly. Food was not good at all
Jennifer
於 2025 年 7 月住了 4 晚
10/10 優異
Daphney (Bronx)
2025 年 7 月 31 日
讚好:整潔度、職員與服務和住宿狀況
Good for kids & clean. Food was pretty good for price point !
Daphney
於 2025 年 3 月住了 5 晚
10/10 優異
Stephanie
家人同遊, 親子同遊
2025 年 7 月 30 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This resort was exactly what it displays to be a palace. Everyone is so friendly, professional and helpful. My entire experience from beginning to end was perfect! Can’t wait to go back!
Stephanie
於 2025 年 7 月住了 3 晚
10/10 優異
Norberto (Dallas)
2025 年 7 月 30 日
讚好:整潔度、職員與服務和住宿狀況
The best resort ever!!!
Norberto
於 2025 年 7 月住了 5 晚
6/10 一般
dalia a (bridgeport)
家人同遊, 多人同遊
2025 年 7 月 30 日
不滿:整潔度
We had roaches in our room. We had to lock up our suitcases and zip them out because they were getting everywhere. They were all over our Bags. We did talk to the hotel about it and they said there’s nothing they can do.
dalia a
於 2025 年 7 月住了 6 晚
4/10 欠佳
Rene
伴侶同遊
2025 年 7 月 28 日
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
Check-in service was terrible, it took over 45 minutes and then we had to come back 10 minutes later to pick up the key.
No ice in the ice machine the entire week on our floor.
Room cleaning service lady never changed the empty shampoo or stop dispenser the entire week.
They ran out of soda during an evening dinner.
You have to walk a lot on this property to go to different locations pool, dining room, beach.
Rene
於 2025 年 7 月住了 7 晚
2/10 很差
Victor
家人同遊
2025 年 7 月 27 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Horrible experience!!! Do not waste your money!! If I could give a zero star I would. We traveled with our family and it should be a family hotel, but the hotel is very noisy. We had to complain a few times because drunk neighbors were jumping and having loud music at 2 am. Food is VERY BAD! Three members of your family got sick from food that was served. The rooms are dirty and everything is very old! The beach had a LOT OF SEAWEED so is not like in the pictures at all. Very bad experience and we do not recommend it at all! Save your money and try a different place.
Victor
於 2025 年 7 月住了 7 晚
10/10 優異
Thalia Guerra
家人同遊, 伴侶同遊
2025 年 7 月 27 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
Thalia Guerra
於 2025 年 7 月住了 7 晚
10/10 優異
Felipe (auburndale)
2025 年 7 月 27 日
讚好:整潔度、職員與服務和住宿狀況
El restaurant. La Isabella,
Felipe
於 2025 年 7 月住了 7 晚
10/10 優異
Carlos L Berrios
2025 年 7 月 27 日
讚好:整潔度、職員與服務和住宿狀況
Is great
Carlos L Berrios
於 2025 年 5 月住了 7 晚
10/10 優異
Francisco
2025 年 7 月 26 日
讚好:整潔度、職員與服務和住宿狀況
Excellent service. Service staff is very attentive and caring, they go above and beyond. Specially Mr. Jorkendy, he was the best… and still is. Thank you!
Francisco
於 2025 年 7 月住了 4 晚
10/10 優異
Suleida
家人同遊, 親子同遊
2025 年 7 月 25 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente trato
Suleida
於 2025 年 7 月住了 4 晚
10/10 優異
Miriam
家人同遊
2025 年 7 月 24 日
讚好:職員與服務、設施服務和住宿狀況
Tuve problema con TV llamé a la recepción, mandaron una persona pero no resolvió el problema.
Miriam
於 2025 年 7 月住了 4 晚
8/10 不錯
Karen
2025 年 7 月 23 日
讚好:職員與服務和住宿狀況
不滿:整潔度
Karen
於 2025 年 5 月住了 4 晚
8/10 不錯
Franky
家人同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The pillow has very bad smells everyday. So disgusting!
Franky
於 2025 年 7 月住了 4 晚
8/10 不錯
Carl
2025 年 7 月 22 日
讚好:整潔度和職員與服務
Needs better outlets and toilets that you don’t need to hold down for 4 seconds to flush.
Carl
於 2025 年 7 月住了 4 晚
10/10 優異
Carlo (Lynn)
家人同遊
2025 年 7 月 21 日
讚好:職員與服務、設施服務和住宿狀況
不滿:整潔度
The front desk and restaurant staff are superb. If it wasn’t for the lack of detail cleaning (dust and older sheets & towels) the rating would have been a 5 star. Mailena at the front desk lobby went above and beyond to accommodate an elderly guest in our party checking in throughout our stay. Thank you!
Carlo
於 2025 年 7 月住了 4 晚
10/10 優異
Jose
親子同遊
2025 年 7 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
La habitación podría estar mejor pero en general todo muy bien
Jose
於 2025 年 7 月住了 7 晚
10/10 優異
IBIS
2025 年 7 月 20 日
讚好:職員與服務
personal muy atento , la comida buena , la diversion excelente , buen ambiente . las habitaciones algo viejitas ya y algo deterioradas
IBIS
於 2025 年 7 月住了 7 晚
10/10 優異
Arnul Alejandro
2025 年 7 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Needs more elevators.
Arnul Alejandro
於 2025 年 6 月住了 4 晚
10/10 優異
Yuniesky
家人同遊, 親子同遊
2025 年 7 月 19 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lo unico q no me deslumbro fue el entretenimiento en la noche para nilos y adultos,por todo lo otro estuvo perfecto
Yuniesky
於 2025 年 7 月住了 7 晚
6/10 一般
Andres De
家人同遊
2025 年 7 月 19 日
讚好:職員與服務
不滿:整潔度和設施服務
My family and I always stay at Riu properties, but this one Riu Palace was my first disappointment ever! To start our room was not cleaned daily we stayed 7days and only got our room cleaned once!!! We saw a couple of roaches in our room too. Figure they don’t clean the rooms. Food is not the best little variety and not many restaurants. Staff on the other hand were awesome they are very attentive and happy all the time.
Andres De
於 2025 年 7 月住了 6 晚
10/10 優異
Erika (manassas park)
家人同遊
2025 年 7 月 19 日
讚好:整潔度和設施服務
Everything was perfect and all employee give to us an excellent services
Erika
於 2025 年 7 月住了 5 晚
10/10 優異
Dicxiana A
家人同遊
2025 年 7 月 18 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love Riu Punta Cana. There is something for everyone. Special activities/shows for kids as well as entertainment for just adults. The food is spectacular and the staff is amazing. This is going to be my go to resort when traveling to Punta Cana.