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Reviews of Ramada Hotel & Suites by Wyndham Gangwon Pyeongchang

3.5 out of 5
Ramada Hotel & Suites by Wyndham Gangwon Pyeongchang
245-36, Hoenggye-ri, Pyeongchang, Gangwon

Reviews

8.8

Excellent

Rating 10 - Excellent. 561 out of 1001 reviews" "
Rating 8 - Good. 313 out of 1001 reviews" "
Rating 6 - Okay. 77 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ho

Stayed 1 night in Apr 2024
Response from Sales&Marketing manager on 29 Apr 2024
고객님 안녕하세요 . 저희 호텔을 이용해주시고 평점 남겨주셔서 감사합니다. 또 이용하시고 싶은 호텔이 되도록 관리 유지하겠습니다. 다시 뵙길 기원하며 좋은 하루 되세요.

6/10 Okay

Cody

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great rooms , restaurants were hopeless only good one was the Japanese and she was the most friendly the rest were terrible they have a place called chicken and pizza but they don’t serve pizza , the Korea bbq is so slow we ended up walking out their service was terrible . Reception are great and very helpful. Very limited transport
Stayed 10 nights in Feb 2024
Response from Sales&Marketing manager on 11 Mar 2024
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.

6/10 Okay

Seungho, Seoul

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
facility needs to be upgraded. outdated carpet and furnitures. bad odors.
Stayed 2 nights in Feb 2024
Response from Sales&Marketing manager on 13 Feb 2024
Dear Sir/Ma'am Warm greetings from Pyeongchang Ramada hotel& Suites. Thank you very much for taking your valuable time to share your experience with us on. As well, I would like to deeply apologize for any inconveniences you've experienced during your stay. We would like to assure that we take your feedback seriously and will make every effort to make necessary improvements.

8/10 Good

Yvonne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room with a very high ceiling which was very nice. There's nothing around so it's great the hotel has a few restaurants in B1, but you also have the option to call a taxi and go downtown. They have a snowboard/ski rental place in the hotel so it was very convenient. They also have a shuttle bus to the ski areas as well as a shuttle bus for the train and bus station, not that many options for the time but still pretty convenient. Enjoyed the gym and sauna place! Gym is free but gotta pay for sauna/spa.
Stayed 3 nights in Jan 2024
Response from Sales&Marketing manager on 22 Jan 2024
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value hotel, quiet, spacious and a few small restaurant options. The staff were very helpful. Great locations to ski in the various local resorts. Excellent in-hotel ski rental with discount pass. Would definitely use again on a return trip.
Stayed 4 nights in Dec 2023
Response from Sales&Marketing manager on 28 Dec 2023
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.

10/10 Excellent

Ruel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff! Shuttle bus service are great! Room and view are excellent.
Stayed 5 nights in Dec 2023
Response from Sales&Marketing manager on 26 Dec 2023
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sales&Marketing manager on 13 Jun 2023
고객님 안녕하세요 . 저희 호텔을 이용해주시고 귀한 말씀 남겨주셔서 감사합니다. 또 이용하시고 싶은 호텔이 되도록 관리 유지하겠습니다. 다시 뵙길 기원하며 좋은 하루 되세요.

8/10 Good

zoohee, huntington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
그냥 그런 서비스의 호텔입니다. 요금 대비 별로 입니다. 카페트도 별로 청결하지 않았고 실내 공기도 별로이고 주변에 식사를 할 수 있는 선택권이 별로 없어요. 호텔내 식당들이 너무 늦게 문을 열고 일찍 닫아요.
Stayed 1 night in May 2023
Response from Sales&Marketing manager on 15 May 2023
고객님 안녕하세요. 평창 라마다 호텔 앤 스위트 입니다. 귀한 시간 내주셔서 후기 남겨주셔서 감사합니다. 말씀주신부분 다시 점검하고 개선하도록 하겠습니다. 좋은 하루 되세요 .

10/10 Excellent

Sangho

Stayed 1 night in Apr 2023
Response from Sales&Marketing manager on 8 May 2023
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다.저희 호텔을 이용해주셔서 대단히 감사합니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다.항상 고객님의 모든 순간에 행복이 함께하길 기원합니다.

8/10 Good

Yeosun

Stayed 2 nights in Feb 2023
Response from Sales&Marketing manager on 16 Feb 2023
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다.저희 호텔을 바쁘신 와중에 후기 남겨주셔서 진심으로 감사드립니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다.좋은 하루 보내세요.

8/10 Good

Thanh

Travelled with family
Liked: Property conditions & facilities
Great for accessing the ski slopes, shuttle service to the mountains is great. Could offer more shuttle services to the train station that just twice a day. We had a room with a loft, would have been nice to be offered a free mattress given we were 4
Response from Sales&Marketing manager on 6 Jan 2023
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great that the hotel offers a shuttle bus service to the ski slopes. If you are new to Korea give the Korean Sauna a go in the hotel, it’s a great facility.
Response from Sales&Marketing manager on 6 Jan 2023
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.

8/10 Good

Daniel Chee Chung

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel but could have better F&B
Comfortable hotel. But lack of F&B facilities especially at lunch time. The hotel doesn't operate any F&B services after breakfast. The few F&B outlets at B1 of hotel opens only for dinner. The rooms are too warm too and unable to adjust the temperature. Have to open the doors to let the natural air to cool the room.
Stayed 5 nights in Dec 2022
Response from Sales&Marketing manager on 6 Jan 2023
Dear Sir/Ma'am Warm greetings from Pyeongchang Ramada hotel& Suites. Thank you very much for taking your valuable time to share your experience with us on. As well, I would like to deeply apologize for any inconveniences you've experienced during your stay. We would like to assure that we take your feedback seriously and will make every effort to make necessary improvements. We look forward to welcoming you back to Pyeongchang Ramada hotel& Suites on your next visit.

2/10 Terrible

Sze Pui

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Unclear instructions in early check-in, stranger break in the room suddenly due to wrong accessing card from hotel
Response from Sales&Marketing manager on 27 Dec 2022
Dear Sir/Ma'am Warm greetings from Pyeongchang Ramada hotel& Suites. Thank you very much for taking your valuable time to share your experience with us on. As well, I would like to deeply apologize for any inconveniences you've experienced during your stay. We would like to assure that we take your feedback seriously and will make every effort to make necessary improvements. We look forward to welcoming you back to Pyeongchang Ramada hotel& Suites on your next visit.

8/10 Good

SUNG KYUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

changkee

Stayed 1 night in Aug 2022
Response from Sales & Marketing on 17 Oct 2022
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다.저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다.좋은 하루 보내세요.

10/10 Excellent

SANG, Haymarket

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Kyoungshin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
객실도 숙소도 매우 깨끗했고 친절하셨습니다. 층고가 높아서 실제 사이즈보다 훨~~신 넓어보이는 효과가있어요. 식음료 선택도 아케이드에 여러 식당들이 있어서 호텔 식음료로 한정되지않고 다양한 선택이 가능해요. 사우나시설도 매우좋았고 체련장은 기본적인것만 갖춰져있어서 기본 훈련은 가능합니다.
Stayed 2 nights in Sep 2022
Response from Sales & Marketing on 28 Sept 2022
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다.저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 저희 또한 고객님을 모실수 있어서 영광이었습니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다.항상 고객님의 모든 순간에 행복이 함께하길 기원합니다.

6/10 Okay

Ranyeung

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like
Stayed 1 night in Sep 2022

10/10 Excellent

KYUNGWOOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Sales & Marketing on 16 Aug 2022
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다. 저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다. 좋은 하루 보내세요.

8/10 Good

Mr Daniel R

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Sales & Marketing on 10 Jun 2022
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다. 저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다. 좋은 하루 보내세요.

8/10 Good

Odilia

Stayed 1 night in May 2022

6/10 Okay

WILLIAM

Stayed 1 night in Apr 2022
Response from Sales & Marketing on 14 Apr 2022
안녕하세요.평창 라마다 호텔 앤 스위트 입니다 저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 고객님의 불편하셨던 점은 적극 수렴해서 한층 더 업그레이드되는 평창 라마다 호텔&스위트가 되도록 노력하겠습니다. 지속적인 직원들의 서비스 교육을 통하여 고객님께 최상의 서비스로 안내할 수 있도록 최선을 다하겠습니다. 좋은 하루 보내세요.

8/10 Good

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has a high ceiling which makes it spacious.
Stayed 3 nights in Mar 2022
Response from Sales & Marketing on 21 Mar 2022
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.

10/10 Excellent

CASEY

Stayed 1 night in Feb 2022
Response from Sales & Marketing on 22 Feb 2022
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다. 저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 저희 또한 고객님을 모실수 있어서 영광이었습니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다. 좋은 하루 보내세요.

10/10 Excellent

Dallas

Stayed 2 nights in Feb 2022
Response from Sales & Marketing on 21 Feb 2022
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다. 저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 저희 또한 고객님을 모실수 있어서 영광이었습니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다. 좋은 하루 보내세요.

10/10 Excellent

Sanghan

Stayed 1 night in Feb 2022
Response from Sales & Marketing on 18 Feb 2022
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다. 저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 저희 또한 고객님을 모실수 있어서 영광이었습니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다. 좋은 하루 보내세요.

8/10 Good

Michael

Stayed 2 nights in Feb 2022
Response from Sales & Marketing on 16 Feb 2022
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다. 저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 저희 또한 고객님을 모실수 있어서 영광이었습니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다. 좋은 하루 보내세요.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Sales & Marketing on 14 Feb 2022
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다. 저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 저희 또한 고객님을 모실수 있어서 영광이었습니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다. 좋은 하루 보내세요.

10/10 Excellent

McKenzie Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and comfortable place to stay. The sauna was awesome, but don’t waste your money on the buffet.
Stayed 3 nights in Jan 2022
Response from Sales & Marketing on 3 Feb 2022
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.

8/10 Good

Kyung Hwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
또 갈거예요
방이 넓어서 편안했고 욕조가 있는 방이라 스키타고 와서 편히 몸을 풀수 있었어요
Stayed 2 nights in Jan 2022
Response from Sales & Marketing on 18 Jan 2022
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다. 저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 저희 또한 고객님을 모실수 있어서 영광이었습니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다. 좋은 하루 보내세요.

10/10 Excellent

SuBin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the hotel shuttle service from jinbu ktx station. I also enjoyed the little farm inside the hotel. The villa-style room i stayed was nicely designed and neat!
Stayed 1 night in Dec 2021
Response from Sales & Marketing on 21 Dec 2021
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.

8/10 Good

wonshik

Travelled with family
Liked: Staff & service
pet villa requires more cleaning
the facility is getting older and i find it staffs are not knowledgeable about their own barbeque programs and heating systems. great location. relatively new facility 5 years i think. their chicken bbq in the premise is terrible. keep in mind that pet villa and pet room stinks and many insects.
Stayed 2 nights in Oct 2021
Response from Sales & Marketing on 1 Nov 2021
Dear Sir/Ma'am Warm greetings from Pyeongchang Ramada hotel& Suites. Thank you very much for taking your valuable time to share your experience with us on. As well, I would like to deeply apologize for any inconveniences you've experienced during your stay. We would like to assure that we take your feedback seriously and will make every effort to make necessary improvements. We look forward to welcoming you back to Pyeongchang Ramada hotel& Suites on your next visit.

6/10 Okay

Verified traveller

The wallpapers were torn, the carpets were dirty and they seem to be short staffed on housekeeping.
Stayed 1 night in Oct 2021
Response from Sales & Marketing on 25 Oct 2021
Thank you very much for taking your valuable time to share your experience with us on. As well, I would like to deeply apologize for any inconveniences you've experienced during your stay. We would like to assure that we take your feedback seriously and will make every effort to make necessary improvements. We look forward to welcoming you back to Pyeongchang Ramada hotel& Suites on your next visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
평창 라마다
체크인 은 친절하고 좋았는데 룸에 들어가니 욕실문 손잡이가 아예 없어서 실리콘 자국만 남아있었습니다. 실망이였습니다
Stayed 2 nights in Sep 2021
Response from Sales&Marketing on 7 Sept 2021
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다 저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 고객님의 불편하셨던 점은 적극 수렴해서 한층 더 업그레이드되는 평창 라마다 호텔&스위트가 되도록 노력하겠습니다. 지속적인 직원들의 서비스 교육을 통하여 고객님께 최상의 서비스로 안내할 수 있도록 최선을 다하겠습니다. 좋은 하루 보내세요.

10/10 Excellent

Ahri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful vacation area
It is wonderful mountain view as well as clean air.
Stayed 1 night in Aug 2021
Response from Sales&Marketing on 17 Aug 2021
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean, friendly
Stayed 3 nights in Jul 2021

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Sales&Marketing on 11 May 2021
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다. 저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다. 좋은 하루 보내세요.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
The bathroom was clean. The room was clean. The tucked away cabinets were super convenient for storage. We loved the upper area with the staircase. We didn’t use it but it was cool. The view was nice enough. We saw the mountains and wind turbines spinning. The bed was really comfortable. And the balcony was awesome. It was a little cold so we didn’t use it but the time before this that we stayed we ate dinner out there. Ramada is always a good choice of stay. The staff are helpful and it’s a really relaxing place to stay. It’s very quiet. My only complaint is that the black out curtains don’t block all the light so the sun comes in some still. But it’s a wonderful place. I highly suggest it.
Stayed 1 night in Apr 2021
Response from Sales&Marketing on 13 Apr 2021
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Sales&Marketing on 8 Mar 2021
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다. 저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다. 좋은 하루 보내세요.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Sales&Marketing on 4 Mar 2021
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다. 저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다. 좋은 하루 보내세요.

6/10 Okay

sehee

Disliked: Cleanliness, property conditions & facilities, room comfort
So dirty
Stayed 1 night in Feb 2021
Response from Sales&Marketing on 3 Mar 2021
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다 저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 고객님의 불편하셨던 점은 적극 수렴해서 한층 더 업그레이드되는 평창 라마다 호텔&스위트가 되도록 노력하겠습니다. 지속적인 룸메이드 직원들의 교육을 강화하여 객실 정비에 더욱 신경 쓰도록 하겠습니다. 앞으로도 고객님께 최상의 서비스로 안내할 수 있도록 최선을 다하겠습니다. 좋은 하루 보내세요.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, nice place to stay really good sauna to use
Stayed 1 night in Feb 2021
Response from Sales&Marketing on 26 Feb 2021
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.

10/10 Excellent

Dongwon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
amazing
Stayed 1 night in Dec 2020
Response from Sales&Marketing on 28 Dec 2020
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다. 저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다. 좋은 하루 보내세요.

6/10 Okay

Woochan

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Its very very cozy ^^
Stayed 1 night in Oct 2020
Response from Sales&Marketing on 20 Oct 2020
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.

4/10 Poor

MJ, New Jersey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very hot with no way to cool it down as only option was to heat the room. I had to keep the balcony door open to get cold air throughout the night. Very odd!!! Room otherwise was very modern and clean.
Stayed 1 night in Oct 2020
Response from Sales&Marketing on 19 Oct 2020
Dear Sir/Ma'am Warm greetings from Pyeongchang Ramada hotel& Suites. Thank you very much for taking your valuable time to share your experience with us on. As well, I would like to deeply apologize for any inconveniences you've experienced during your stay. We would like to assure that we take your feedback seriously and will make every effort to make necessary improvements. We look forward to welcoming you back to Pyeongchang Ramada hotel& Suites on your next visit.

8/10 Good

Hyunduk

Travelled with family
Liked: Staff & service
Convinient and very adequate. Well managed
Stayed 2 nights in Sep 2020
Response from Sales&Marketing on 6 Oct 2020
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.

10/10 Excellent

ANTHONY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little getaway
Dated, but clean and comfortable. We stayed in a corner suite that was very roomy. Service was outstanding especially the front desk as well as other staff we encountered. Great location on top of the hill with great views.
Stayed 1 night in Sep 2020
Response from Sales&Marketing on 6 Oct 2020
Thank you very much for taking your time to share your review. Thank you very much for recognizing the sincerity of the service at our hotel. We will continue to encourage authentic hospitality throughout our team and make sure that your next stay with us is just as enjoyable as the last one. Thank you once again for taking the time to share your feedback. Looking forward to welcome you back again soon.

10/10 Excellent

Hee Woo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Sales&Marketing on 24 Sept 2020
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다. 저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다. 좋은 하루 보내세요.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Sales&Marketing on 21 Sept 2020
고객님 안녕하세요! 평창 라마다 호텔 앤 스위트 입니다. 저희 호텔을 이용해주시고 귀한 시간내주셔서 소중한 의견 남겨주셔서 대단히 감사합니다. 고객님께 앞으로도 최고의 서비스로 안내할 수 있도록 최선을 다하겠습니다. 좋은 하루 보내세요.