Ipswich Pykenham's Gatehouse Hotels

"Helpful staff. Great location."

"I had an extremely poor experience at easyHotel Ipswich and would not stay here again. Before arrival, I contacted the hotel to add my daughter to the booking but received no response. Instead, I was sent a generic reminder to bring ID, which I did (including my passport), yet no ID was even checked on arrival. We arrived at 9:30pm and were given a room that was not suitable for a family, despite my prior request. When I raised this at reception, I was told the hotel was fully booked and that my message hadn’t even been read. This lack of communication caused immediate issues. I had to book an additional room for the following night so my daughter could have her own space, but she was then unable to check in without me being present, which created unnecessary stress. We were also travelling with a disabled guest, and the parking was a long distance away, which was completely unsuitable. The service was poor throughout. The coffee machine was out of order in the morning, and when I asked about a refund for the rooms due to the issues, I was met with a receptionist who had a very rude and dismissive attitude. I was also surprised to learn that rooms are not cleaned during your stay, which is not clearly communicated and not what I would expect. Due to all of the above, we checked out early (less than 24 hours after arrival) and had to find alternative accommodation. Overall, this was a very disappointing stay and poor value for money. I am currently pursuing a refund"

"Hotel isn’t in the most central of areas and no real restaurants too close but it is clean, breakfast was good and staff friendly "

"Location very good"

"lovely comfortable room with a view over the habour"

"Lovely apartments "

"The picture displayed was not how this property was. Perfect location for what we needed but the property hadn’t had a decent clean.. dust on various sections. All carpets need replacing - in a shocking state. There were 4 false widow spiders in the top room - these were inside the property!!… we killed two but others impossible to catch. I slept on the sofa on the last eve not wanting to get nasty bite. No plug in middle sink, no working olug in kitchen sink. The bathrooms were well decorated and relatively new and it was clear the property was part of a renovation. In time it could look brilliant. The bath mat was mouldy. The firearm was bleeping on arrival but the landlord Michael was very attentive and sent someone around to disconnect it. This wasn’t replaced, but we did have two working alarms on the other floors. The car parking was great. I was expecting the picture above… a picture of the exact property should be visible. I would stay again if it was cleaner and carpets replaced. Certainly the attic room needs spider intervention. The blind in the attic room didn’t work, pole had broken off, you couldnt darken the room. You will see from the picture on the living room that it’s wasn’t the advertised room looking at the sofa. "

"A very central location with easy access to the buses. It was a good place for the very light use I needed - sleeping and breakfast. Property generally as stated, there are two kitchen appliance panels and doors missing. The shower glass had not been cleaned and the left hand shower door was broken at the bottom. The shower was also very weak. However, I appreciated the toiletries. The polyester bottom sheet made for sweaty nights, but the bed was comfortable. No hot water that I could discover in the kitchen. Occasionally noisy neighbours downstairs and some weed smoking going on. It would be useful to have an electric socket near the dining table if working from the apartment."