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"Customer service was amazing, staff at front desk, valet, the restaurant and room service were all friendly, very helpful and kind. Room was a bit dusty, and furniture was pretty worn. As for amenities, one of the reasons we booked this hotel was because of the pool, hot tubs and spa. Online they make it sound like they have two heated pools, only one which children are allowed to use. During our 5 night stay we weren’t able to use the pool at all because everytime we tried both hot tubs and the pool were full of screaming children. They were so loud that you could hear them all the way down the hallways in the sauna and steam rooms. We loved the customer service, and like to go up to Quebec in the winters for long weekends, but will not be returning to this hotel unless visiting with friends who have small children. Plenty of other very nice boutique hotels that are much more relaxing and equally well located in the old port area. But a big thank you for the staff for being so wonderful. "

"Overall nice hotel, but would benefit from some renovations in certain areas and a bit more cleanliness."

"The service was phenomenal! Rooms were very clean and cozy. The pool, restaurant and little shop were a great feature!"

"Fantastic little gem in an equally fantastic location in the heart of old Quebec City. Staff were lovely and helpful. Facilities were really nice and the room was extremely clean and well equipped. The spa was a welcomed, calm and very clean space after a long day of walking. Loved the free coffee machine in the lounge. My kids were thrilled about all of the games as well. The wine bar was a really nice added touch. Would absolutely stay again!"

"Non fonctioning toilet, insufficient counter space "

"Clean "

"Clean room, great house keeping, friendly services "

"Aurait besoin d’un peu de rénovation "

"Liked the location, service and rooms "