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Reviews of Le Château du Faubourg B&B

2.5 out of 5
Le Château du Faubourg B&B
429 Rue Saint-Jean, Québec City, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 316 out of 442 reviews" "
Rating 8 - Good. 87 out of 442 reviews" "
Rating 6 - Okay. 25 out of 442 reviews" "
Rating 4 - Poor. 8 out of 442 reviews" "
Rating 2 - Terrible. 6 out of 442 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small B&B in a quiet Quebec airport with lots of dining options and bookstores. Our room was under the eves and plugging in my 3 items every night (hearing aids, iPhone and iPad was challenging. Breakfast was outstanding. We had a lovely sitting area outside the room. Quebec seems a lovely, friendly, walk able, safe city.
Stayed 2 nights in May 2024
Response from André on 19 May 2024
Thanks Sarah for your great rating. We will check is we can add to the sitting room more option in order to plug all the technologies that we carry those days.Hope to see you again soon!

6/10 Okay

Pascale

Stayed 2 nights in Apr 2024
Response from André on 19 May 2024
Merci d’avoir pris le temps de nous donner une note par contre nous aurions apprécié vos commentaires pour améliorer cette dernière.

10/10 Excellent

Polly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and close to everything.
Stayed 3 nights in Feb 2024
Response from André on 25 Feb 2024
Thank you so much for your great review and rating. Hope to see you again soon!

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone should stay here, the room we got was just amazing. hope we go back to Quebec to stay again!
Stayed 2 nights in Feb 2024
Response from André on 25 Feb 2024
Thank you very much Jon for the great review and rating, we are very pleased that you enjoyed our place. See you again soon!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
B and B with lots of character.
Stayed 1 night in Feb 2024
Response from André on 19 Feb 2024
Thanks for your review. We are very pleased that you enjoyed your stay with us. Hope to see you again soon

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
We found it great fun to stay in such a different environment than we’d ever stayed in before. Phillip saw that we had everything we needed to enjoy our stay.
Stayed 2 nights in Feb 2024
Response from André on 19 Feb 2024
Thanks for your review. We are very pleased that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Sarah

Stayed 5 nights in Feb 2024
Response from André on 29 Mar 2024
Thanks Sarah for your high rating of our B&B. We are very happy that you enjoyed your stay at our B&B.

10/10 Excellent

Elle

Stayed 6 nights in Feb 2024
Response from Andre on 9 Feb 2024
Merci!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and well taken care....the bed that we had was a little bit rocky....
Stayed 1 night in Feb 2024
Response from André on 6 Feb 2024
Thanks for your comment. We will verify the stability of the twin bed. Hope to see you again soon!

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place.One of the best b&b's we have stayed in. Close to everything. Access to the garage.
Stayed 2 nights in Feb 2024
Response from André on 6 Feb 2024
Thanks Olga, We appreciate your comment and we are veery pleased that you enjoyed your stay at our B&B. Hope to see you again soon!

10/10 Excellent

Seunghyeon

Stayed 1 night in Nov 2023
Response from André on 10 Nov 2023
Thanks for giving us such a nice score! Hope to see you again soon!

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic antiques enrich this B&B visually. Great breakfast in a gorgeous dining room in a great setting in an interesting and lively neighbourhood.
Stayed 2 nights in Oct 2023
Response from André on 3 Nov 2023
Your review is greatly appreciated! We are pleased that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our visit.
Stayed 3 nights in Oct 2023
Response from André on 24 Oct 2023
Thanks for your review and hope to see you again soon!

10/10 Excellent

Cyrille

Stayed 1 night in Oct 2023
Response from André on 10 Nov 2023
Merci pour votre appréciation de notre château. En espérant vous revoir bientôt!

10/10 Excellent

andrea

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from André on 30 Oct 2023
Thanks for your review! See you again soon!

8/10 Good

Kama

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from André on 30 Oct 2023
Thanks for your review and hope to see you again soon!

2/10 Terrible

Bryan

Disliked: Staff & service
After a long and weary train ride, we arrived at the property at approximately 9:15 pm. Unbeknownst to us, the doors to the property were locked with a sign that indicated guests would not be welcomed after 8:00 pm. No one answered our phone calls or the doorbell. We made other arrangements at a different location. Obviously, I cannot comment on the condition of the property.
Stayed 2 nights in Oct 2023
Response from André on 13 Oct 2023
We are very sad that you are rating our Bed and Breakfast « Horrible » when you haven't even enter in our property. We are a Bed & Breakfast, so we are a private home and of course we don’t have 24hrs reception desk. We are available to welcome our clients up to 20:00 at night, after 8pm our team is not available because they need a well deserved rest since they are up working since 6 am. We clearly indicated, when you made the reservation, under ‘Important Information’ that you must do you your check in before 8pm unless you have contacted us to arrange a later time for arrival.Once again, we are sorry that you haven’t noted this very important information, when you made your reservation, about the maximum time of arrival for the check in.

10/10 Excellent

Kevin

Stayed 2 nights in Oct 2023
Response from André on 3 Nov 2023
Thanks for the great note that you gave us, hope to see you again soon!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice.
Stayed 2 nights in Oct 2023
Response from André on 11 Oct 2023
Thanks for your review and positive comment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and good location
The B&B was so clean, I don’t think there was a bit of dust to be found. The free parking was a really nice touch and was only a few min walk away. The breakfast was good. We stayed in the grand suite my only wish was that the TV was bigger and maybe mounted on the wall or put in the bedroom. The B&B was locked at all times so we felt safe during our stay. We stayed in late September and the AC seemed to be off but we opened the window and packed a little fan so the temperature wasn’t too bad. A fun little touch was there was a cd player in the grand suite, we were able to listen to a new cd we picked up on our trip
Stayed 4 nights in Sep 2023
Response from André on 7 Oct 2023
Thanks for your positive comment and that you appreciated the free indoor parking since it is a rare commodity in our XVIII century neighborhood. We will check the air conditioning system for your room because it should have worked. Hope to see you again soon!

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Feeling of old and French.
Stayed 1 night in Oct 2023
Response from Andre on 4 Oct 2023
Thanks for your positive review. See you again soon!

10/10 Excellent

Luc

Stayed 2 nights in Sep 2023
Response from Andre on 4 Oct 2023
Merci et espérons vous revoir bientôt!

10/10 Excellent

Thomas

Stayed 2 nights in Sep 2023
Response from Andre on 4 Oct 2023
Thanks for your positive review!

8/10 Good

Donna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor is beautiful. Room was clean and nice size.Great location. Nice breakfast. Free parking provided (10 minute walk away). Must be OK with stairs.
Stayed 2 nights in Sep 2023
Response from André on 2 Oct 2023
Thanks for your comment. Happy that you enjoyed your stay with us.

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful B&B thats an easy walk to old Quebec City. Located on a vibrant street. The host was welcoming and responsive. We loved our garden view room and the secret garden. Breakfat was fabulous...french pressed coffee, made to order eggs, meat, cheese, fruit, and cookies. Great value. Would definitely stay again.
Stayed 2 nights in Sep 2023
Response from André on 28 Sept 2023
Thanks for your review and positive comment about our B&B. We are pleased that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host Pierre is great. Breakfast is a feast. The house has amazing rooms with many antiques
Stayed 2 nights in Sep 2023
Response from Andre on 26 Sept 2023
We thank you for your review and positive comments. Hope to see you again soon!

8/10 Good

Ngoc

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Like: the decor is extremely charming and very clean. The breakfast is excellent. The parking is not onsite but only a 8 - 10 min walk away in a locked garage and it's free. The inn keeper Phillipe is a man of few words but very helpful. Don't like: the mattress is extremely worn, the furniture cushions are also so soft the you avoid to sit on.
Stayed 2 nights in Sep 2023
Response from André on 26 Sept 2023
Thanks for your comment and review. We will verify the condition of the mattress. May be you felt that the mattress was too soft because of the memory foam.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!
What an amazing property this is! It was so unique and like stepping into a film set. Absolutely loved it! The property is in a good location with a 15 min walk to the start of old Quebec. There are many bars and restaurants close to the B&B and along the walk to the old town. Off site parking was available but is limited and so should be arranged in advanced. Breakfast was served in potentially one of the best dining rooms ever and was mainly continental with the addition of eggs cooked to your liking. This isn't just a place to stay on a trip but becomes part of the trip. Fantastic. Only minor downside was that the third bed (in the room with space for three) was a fold up and a little small.
Stayed 3 nights in Sep 2023
Response from Andre on 26 Sept 2023
Thanks for your great review and rating. We are very pleased that you enjoyed your stay with us. Hope to see you again soon!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
We were fortunate to have the king bedroom which was so much larger than expected. We were pleasantly surprised with the grandeur and beauty of the home. It is truly a unique experience. Just be sure to check in before 9pm, otherwise you will not be allowed to stay that evening.
Stayed 4 nights in Sep 2023
Response from André on 22 Sept 2023
Thanks for your review, we are pleased that you enjoyed your stay. You are right to mention that being a Bed and Breakfast, we are a private home and the check in can’t be done after 9 pm since we are the same staff waking up at 6am the morning bake the croissants.

10/10 Excellent

Bryan

Stayed 1 night in Jun 2023
Response from André on 30 Oct 2023
We thank you very much for the great score you gave us and we hope to see you again soon!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Entering this property is like taking a step back in time… two centuries, actually. The owners have successfully returned this house to its former glory with every detail. And yet, the comfortable bed, the available hot water and water pressure in the bathroom are as good as it gets to ensure a wonderful stay. My wife and I also enjoyed an excellent breakfast provided by Phillip. We had no issues with check in or check out and parking for our SUV was fine. Terrific location to explore the old city.
Stayed 1 night in Sep 2023
Response from André on 22 Sept 2023
We thank you so much for your great review and we are pleased that you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

Bonnie J

Stayed 3 nights in Sep 2023
Response from André on 20 Sept 2023
Thanks for the great score you gave us. Pleased that you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True Quebec experience
This b&b was beautifully decorated and very clean. It was in a great location with easy walking to old town. If you are tall don’t get the loft room as ceilings are low. The host didn’t talk much but was polite. Good breakfast. I would recommend.
Stayed 5 nights in Sep 2023
Response from André on 19 Sept 2023
Thank you so much for your review. We are very pleased that you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

Kyong, Anchorage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The caretakers of this property really look after the condition of the B&B and thoughtfully provide everything we needed. Breakfast was excellent!
Stayed 2 nights in Sep 2023
Response from André on 17 Sept 2023
Thanks for your review. We are pleased that you enjoyed your stay at our b&b. Hope to see you again soon!

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor is as if you were in 1890. High ceilings chandeliers. As in the old days there is no phone in the room. We did not mind it. Pedestrian street outside the chateau. Good breakfast, hot.
Stayed 1 night in Sep 2023
Response from Andre on 17 Sept 2023
Thanks for your comment. We are pleased that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Pash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed had an awning so i felt like a queen sleeping under it. Very convenient location
Stayed 1 night in Sep 2023
Response from André on 15 Sept 2023
Thank you so much for your review and comment. We are pleased that you enjoyed your stay with us.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from André on 13 Sept 2023
Thanks for your evaluation ! We appreciate your input.

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A very unique property where the host bends over backwards to accomadate you. Quebec hospitality at its finest.!
Stayed 1 night in Sep 2023
Response from André on 13 Sept 2023
Thank you for review. We greatly appreciate your comment. Hope to see you again soon!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This renovated turn of century estate had Polish of updated renovations with old world charm in period furnishings. Phillipe was extremely helpful and even printed items for us. The breakfast had nice assortment of cold items and eggs to order. I would definitely like to spend more time here. Lots of nice sitting areas. Only downside was no elevator. Hauling bags to 3rd floor was a endurance test. He allowed us to keep bags downstairs after checkout. Definitely recommend staying here if no mobility issues.
Stayed 1 night in Sep 2023
Response from André on 26 Sept 2023
We thank you for your review and are very pleased that you enjoyed your stay at our B&B. Hope to see you again soon!

10/10 Excellent

wout

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 4 nights in Sep 2023
Response from André on 11 Sept 2023
Thanks for your review! We hope to see you again soon!

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The period furnishings were delightful and the location was perfect
Stayed 1 night in Sep 2023
Response from André on 10 Sept 2023
Thanks for your review, your positive comment is greatly appreciated. Hope to see you again soon!

4/10 Poor

Youngsun

Disliked: Staff & service
Unfriendly Management
Stayed 2 nights in Aug 2023
Response from André on 3 Sept 2023
We are very sorry that you have this feeling about our place. We have an excellent reputation in terms of management and we feel very sad that you feel differently. More details would have been appreciated. Please don’t hesitate to contact us to help us understand what went wrong.

8/10 Good

Jessika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baroque B&B
I had a really nice stay at Chateau du Faubourg, unfortunately I had a very long drive the following day so I missed out on breakfast. The room was clean and fit in the style of the whole home, it was like stepping into a baroque painting. It was difficult for me to find the B&B, GPS said it was in between two streets and the entrance is not at street level so I missed it from my car while lapping the block but the owner was very kind and answered my call when I was lost!
Stayed 1 night in Aug 2023
Response from André on 31 Aug 2023
Thanks for your review, we are pleased that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and service, but parking is an issue
The place is clean and the service is excellent. The apartment in the back of the house has a kitchen and a bath, but it is not as historically amazing as the front of the chateau. Door handles are loose and the floors are uneven, but the bedroom and living room are large and comfortable, and the apartment has everything and is highly functional. Parking is an issue. It is detached and requires maneuvering a 13 or so step exterior metal stairs and then a 4 or so step wooden stairs. Not ideal if you have heavy luggage. I, however, would definitely stay here again. The location is good.
Stayed 4 nights in Aug 2023
Response from André on 31 Aug 2023
Thanks for your review! We are happy that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hospitality and historical experience
Stayed 2 nights in Aug 2023
Response from André on 30 Aug 2023
Thanks for your review. We are pleased that your enjoyed your stay at our B&B. Hope to see you again soon!

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very unique decor
Stayed 1 night in Aug 2023
Response from André on 23 Aug 2023
Thanks for your review, hope to see you again soon!

10/10 Excellent

Sandra

Stayed 1 night in Aug 2023
Response from André on 4 Sept 2023
Thanks for taking the time to rate our B&B. We are pleased that enjoyed your stay with us!

10/10 Excellent

Sankalp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from André on 13 Aug 2023
Thanks for your review, see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful romantic mansion
Stayed 2 nights in Aug 2023
Response from André on 10 Aug 2023
Thanks for your review and we hope to see you again soon.

10/10 Excellent

Tracy

Stayed 1 night in Aug 2023
Response from André on 30 Aug 2023
Thanks for your review. Hope to see you again soon!