鳥瞰角度

皇后鎮水星酒店的評價

4 out of 5
皇后鎮水星酒店
Sainsbury Road, Queenstown

評價

8.4

很好

10 分評分,優異;1001 則評價中有 444 則" "
8 分評分,不錯;1001 則評價中有 363 則" "
6 分評分,一般;1001 則評價中有 135 則" "
4 分評分,欠佳;1001 則評價中有 42 則" "
2 分評分,很差;1001 則評價中有 17 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.0/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 7 月住了 2 晚

10/10 優異

march (hongkong)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
不錯的酒店
酒店很大,但冬天去享用不了泳池!停車位置也給想像中小!一定要自駕遊才好,因為巴士站離酒店很遠!如不自駕就要下下坐的士!
於 2018 年 7 月住了 3 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very good hotel, sth to note
Very good hotel, easy walk to town, nice seaview from room note that-very noisy close to escalator **room cleanness is very unstable
於 2018 年 5 月住了 1 晚

6/10 一般

Mike (Taiwan)

遠離熱鬧的街區飯店
距離熱鬧街區有一點遠的飯店(步行需要30分鐘 有一個大斜坡) 如果有開車的話 停車很方便 附近沒有商店餐廳
於 2018 年 3 月住了 3 晚

10/10 優異

KING LOK

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Outstanding
Great location, thanks for the upgrade to suite and welcoming snacks as honeymoon trip. Wonderful scenery!
於 2017 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 9 月住了 2 晚

8/10 不錯

真實旅客

讚好:職員與服務、住宿狀況和客房舒適度
於 2017 年 8 月住了 1 晚

8/10 不錯

WAI KWONG

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great view. 2mins drive to the town.
於 2017 年 7 月住了 2 晚

6/10 一般

TAIYUN

靠海,開車方便
靠海,開車方便

8/10 不錯

Ting-I

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
共入住三天。第一和第二天房間打掃都有毛巾掉在地上沒收。房間基本上整潔度還不差。入住的房間很大 兩張queen 房間看到山和湖 浴室可泡澡。 飯店是在山坡上走路是可到市中心 但沒車的話還是不建議。雖然有提供free parking但車位不多 第一天check in時只剩幾個車位。 但第二天晚上九點回來時 完全無車位 櫃臺說可停街上, 但外面很多車都停在街上 又是山路有斜度不好停。 晚上又下雨視線不好 時在街上找位停實在是很累。飯店的餐廳風景很美 推薦在這吃早餐!

6/10 一般

真實旅客

讚好:整潔度
Michelle 於 2016年1月30日的回應
Thank you for your score and staying with us. We do hope you return to us next time in Queenstown. Kind regards, Michelle Dent, Mercure Queenstown

6/10 一般

真實旅客

讚好:整潔度和客房舒適度
Michelle 於 2016年1月30日的回應
Thank you for your score and staying with us. We do hope you return to us next time in Queenstown. Kind regards, Michelle Dent, Mercure Queenstown

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
風景優美
房間窗外風景優美,空間很大,浴室及房間都很整潔。職員態度良好,樂於為未到過那裡旅行的你給予意見。只是房間夾萬是舊式用鎖匙開關這一點,較不方便。地點接近市中心,而且酒店有停車場,相當方便。
Michelle 於 2016年1月30日的回應
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Michelle Dent, Mercure Queenstown

10/10 優異

Eric

讚好:整潔度、職員與服務和客房舒適度
Michelle 於 2015年10月31日的回應
Thanks you for your sensational score. We do look forward to welcoming you back to Mercure! Kind regards, Michelle Dent, Mercure Queenstown

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度
一级湖景,交通不便
湖景房,窗外景色一级棒!房间设施一般,无免费WIFI,如果是雅高会员是可以享受free wifi的。酒店位置比较偏,走路去皇后镇中心要25-30分钟,还需要上下坡,打的费用不贵,15NZ左右,人多更经济。
Michelle 於 2015年10月31日的回應
Thank you for your review and score. Please do return to us on another Queenstown stay, Kind regards, Michelle Dent, Mercure Queenstown

8/10 不錯

Yangfeng (Hunan)

讚好:整潔度、住宿狀況和客房舒適度
Nice stay
Great view, good place to spend vacation. Breakfast good. Dinner ok.
Michelle 於 2015年10月3日的回應
Thank you for your review. Please note we have also just completed a full refurbishment of our Lake View rooms and the Bar / Lobby area. We look forward to welcoming you on your next visit, Kind regards, Michelle Dent, Mercure Queenstown.

8/10 不錯

Chun Tung (HK)

讚好:整潔度、職員與服務和客房舒適度
An excellent lake view hotel with reasonable price
The view is excellent with lake view. But it was located on the hill. There was a free carpark outside the hotel. Free wifi is only provided in the common area in lobby.

10/10 優異

Veronica (Auckland)

讚好:整潔度和職員與服務
於 2024 年 5 月住了 2 晚
Amy McMahon, Assistant Manager 於 2024年5月16日的回應
Dear Veronica,Thank you for leaving us a such a wonderful review about your stay at the Mercure Queenstown Resort! We're thrilled to hear that you had a great stay. Your 5 star rating means a lot to us. We hope to host you for another wonderful stay in the future.Kind regards,The Mercure Queenstown Team

10/10 優異

Melinda D (Clear Island Waters)

讚好:整潔度、職員與服務和住宿狀況
We loved the resort. The staff and buffet were excellent 👌
於 2024 年 4 月住了 6 晚
Fanny Wanpouille 於 2024年5月2日的回應
Dear Melinda,Thank you so much for your kind words! We're thrilled to hear that you loved your experience at The Mercure Queenstown resort. Our team works hard to ensure that every guest feels welcomed and taken care of.We hope to welcome you back for another memorable stay soon! SincerelyFanny WanpouilleAssistant Manager

10/10 優異

Daniel

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
No
於 2024 年 4 月住了 2 晚
Amy McMahon, Assistant Manager 於 2024年4月25日的回應
Hi Daniel,Thank you for leaving us a such a wonderful review! We're thrilled to hear that you had a great stay. Your 5 star rating means a lot to us and we hope to host you for another wonderful stay. Kind regards,The Mercure Queenstown Team

10/10 優異

taehong (San Jose)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing view!!
於 2024 年 4 月住了 3 晚
Amy McMahon, Assistant Manager 於 2024年4月25日的回應
Dear Taehong,Thank you for your glowing review! We're thrilled to hear that you enjoyed the stunning views and comfortable accommodations at Mercure Queenstown. Providing exceptional facilities and memorable experiences for our guests is our top priority, and we're delighted that we could exceed your expectations. We appreciate your recommendation and look forward to welcoming you back for another unforgettable stay.Kind regards,The Mercure Queenstown Team

10/10 優異

Raymond

讚好:整潔度、職員與服務和住宿狀況
Staff very good
於 2024 年 4 月住了 2 晚
Amy McMahon, Assistant Manager 於 2024年4月14日的回應
Dear Raymond,Thank you for your glowing review and top rating! We're delighted to hear that you enjoyed your time at Mercure Queenstown. Our team works hard to ensure every guest feels well taken care of, so it's wonderful to hear that you felt pampered during your stay. We hope to have the pleasure of welcoming you back soon for another exceptional experience.Best regards,The Mercure Queenstown Team

8/10 不錯

Kevin

讚好:整潔度、職員與服務和設施服務
.
於 2024 年 4 月住了 2 晚
Amy McMahon, Assistant Manager 於 2024年4月10日的回應
Dear Kevin,Thank you for choosing Mercure Queenstown Resort for your recent stay and for taking the time to share your feedback with us. We are delighted to see that you rated your experience with us an 80 out of 100. Your satisfaction is our top priority, and we are glad to hear that you had an overall enjoyable stay.If there are any specific aspects of your experience that you would like to share or any areas where we could further improve, please don't hesitate to let us know. Your feedback is valuable to us as we continuously strive to enhance the quality of our services.We hope to have the pleasure of welcoming you back to Mercure Queenstown Resort in the future for another great stay.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

8/10 不錯

Ioan

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Amy McMahon, Assistant Manager 於 2024年4月10日的回應
Dear Ioan,Thank you for choosing to stay at Mercure Queenstown Resort and for sharing your rating with us. We're glad to hear that you had a positive experience during your time with us.If there are any specific areas where we can improve and earn that extra star for your next visit, please feel free to let us know. Your feedback is valuable to us as we continuously strive to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

10/10 優異

Tracey

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely view
於 2024 年 4 月住了 2 晚
Amy McMahon, Assistant Manager 於 2024年4月10日的回應
Dear Tracey,Thank you for choosing Mercure Queenstown Resort for your recent stay and for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed the lovely views during your time with us.We strive to provide our guests with memorable experiences, and it's fantastic to know that you found the scenery to your liking. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Queenstown.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

8/10 不錯

lynette

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The breakfast was cold and chewy, it was $32 per person so for all 3 of us when we didn’t eat much at all $96 was way over the top. The staff how ever are fantastic- if we were to stay again it would definitely be because of the helpful lovely staff from as soon as we walked in the door u til we left again Thank you
於 2024 年 4 月住了 1 晚
Fanny Wanpouille 於 2024年4月6日的回應
Thank you Lynette for sharing your experience. We're sorry to hear that you weren't satisfied with the breakfast and felt it was overpriced. We'll address this with our team to make improvements. However, we're glad to hear that you found our staff helpful and lovely. We hope to have the chance to welcome you back and provide a better experience next time.Kind Regards,Fanny WanpouilleAssistant Manager

8/10 不錯

lynette

家人同遊
讚好:整潔度、職員與服務和住宿狀況
It is next door to qrc resort where we needed to go. Parking is great in the morning but terrible if you leave about 6pm there are no parks when you get back and none on the street either We could constantly hear the groaning of the elivator and hear the neighbours talking most of the night
於 2024 年 3 月住了 2 晚
Fanny Wanpouille 於 2024年4月6日的回應
Dear Lynette,Thank you for letting us know about your experience. We're happy our location suited your needs. We're sorry about the parking and noise issues you encountered. We'll work on improving these areas for a better stay next time. We appreciate your feedback and hope to see you again soon.Kind Regards,

10/10 優異

Jaswinder

親子同遊
讚好:整潔度、職員與服務和住宿狀況
Excellent place to stay with family and lot’s of thing to do around.
於 2024 年 3 月住了 3 晚
Fanny Wanpouille 於 2024年4月6日的回應
Dear Jaswinder,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found plenty of activities for your family nearby. We hope to welcome you back soon for another wonderful experience.Kind Regards,

10/10 優異

Swathi Sri

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good view and nice room. Friendly staff . Parking is a pain though
於 2024 年 1 月住了 2 晚
Fanny Wanpouille 於 2024年4月6日的回應
Dear Swathi Sri,Thank you for your feedback! We're glad you enjoyed the view, room, and found our staff friendly. We apologize for any inconvenience regarding parking. We'll do our best to address this issue and improve your experience. We appreciate your understanding and hope to welcome you back soon.Kind Regards,

8/10 不錯

YONGQIAN

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property is very nice, it would be great to have a balcony. Thank you
於 2024 年 3 月住了 2 晚
Amy McMahon, Assistant Manager 於 2024年3月26日的回應
Dear Yongqian,Thank you for sharing your feedback following your recent stay at Mercure Queenstown Resort. We're glad to hear that you found our property to be very nice.We appreciate your suggestion regarding the addition of balconies to our rooms. While our rooms do not currently feature balconies, we will certainly take your feedback into consideration as we continue to enhance our facilities and offerings.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another enjoyable experience.Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

10/10 優異

James

Beautiful view over looking the lake.
於 2024 年 3 月住了 1 晚
Amy McMahon, Assistant Manager 於 2024年3月26日的回應
Dear James,Thank you for sharing your wonderful feedback on Expedia! We're thrilled to hear that you enjoyed the beautiful view overlooking the lake during your stay with us.Should your travels bring you back to Queenstown, we would be honored to welcome you again for another memorable experience.Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

10/10 優異

Steven

於 2024 年 2 月住了 3 晚
Amy McMahon, Assistant Manager 於 2024年3月26日的回應
Dear Steven,Thank you for taking the time to rate your experience with us on Expedia! We're delighted to see that you had a fantastic stay.If you have any specific feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another five-star experience in the future!Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

8/10 不錯

david

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic view from the room of the lake and mountains. Dining options limited
於 2024 年 2 月住了 2 晚
Amy McMahon, Assistant Manager 於 2024年3月2日的回應
Dear David,Thank you for choosing Mercure Queenstown Resort and for sharing your feedback with us.We are pleased to hear that you enjoyed the fantastic view of the lake and mountains from your room. It's our aim to provide our guests with memorable experiences and breathtaking vistas.We appreciate your comments regarding the dining options. We continually strive to enhance our offerings, and your feedback will certainly help us in this regard. We have recently updated our bar menu, to include more options, including pizzas and other tasty treats.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

10/10 優異

Uele

伴侶同遊
讚好:整潔度和設施服務
Good service nice view & good people
於 2024 年 2 月住了 2 晚
Amy McMahon, Assistant Manager 於 2024年3月2日的回應
Dear Uele,Thank you for choosing Mercure Queenstown Resort and for sharing your positive feedback with us.We are delighted to hear that you enjoyed your stay and that our service, along with the picturesque views, met your expectations. Providing excellent service and creating memorable experiences for our guests are our top priorities.We truly appreciate your kind words and hope to welcome you back for another wonderful stay in the future.Warm regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

10/10 優異

Tiana

於 2024 年 2 月住了 3 晚
Amy McMahon, Assistant Manager 於 2024年3月26日的回應
Dear Tiana,Thank you for taking the time to rate your experience with us on Expedia! We're delighted to see that you had a fantastic stay.If you have any specific feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another five-star experience in the future!Best regards,Amy McMahonAssistant ManagerMercure Queenstown Resort

8/10 不錯

Ali

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Amy McMahon, Assistant Manager 於 2024年2月5日的回應
Dear Ali,Thank you for taking the time to share your positive thoughts. We're delighted that you had an excellent experience at The Mercure Queenstown Resort, appreciating our perfect location, excellent service, and clean rooms. Providing a memorable stay is what we strive for, and your feedback is truly rewarding. If there are any specific details or suggestions you'd like to discuss for your next visit, please feel free to reach out. Your support is valuable to us, and we hope to have the pleasure of welcoming you back for another wonderful stay.Best regards,Mercure Queenstown Resort reservations agent

10/10 優異

Nimisha

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Mercure is a beautiful property with a nice view of the lake. We enjoyed our stay fully. We got dinner at the restaurant in the hotel that also has an amazing view. Buffet breakfast was decent. 5 star property. Plenty of parking available. It is a 5 min drive to the city centre but we didn’t mind.
Amy McMahon, Assistant Manager 於 2024年2月5日的回應
Dear Nimisha,Thank you for choosing Mercure Queenstown Resort and for sharing your wonderful experience with us. We are delighted to hear that you found our property beautiful with a nice view of the lake, and that you enjoyed your stay fully.It's fantastic that you had a positive dining experience at our restaurant, appreciating the amazing view. We're also glad you enjoyed the buffet breakfast and found our property to be a 5-star experience. Your mention of the ample parking and the short drive to the city centre is much appreciated.We value your feedback and are thrilled to have provided you with a memorable stay. We look forward to welcoming you back for another enjoyable experience.Best regards,Mercure Queenstown Resort reservations agent

10/10 優異

IFTEKHER

家人同遊
讚好:職員與服務、設施服務和住宿狀況
Parking was inadequate, had to park on roadside every time when we return late, could be the reason for peak season, Also ground floor general toilets were not clean, not even enough toilet papers. Not good,
於 2024 年 1 月住了 4 晚
Amy McMahon, Assistant Manager 於 2024年2月5日的回應
Dear IFTEKHER,Thank you for taking the time to share your feedback with us. We appreciate your perfect score and are pleased to hear that overall, your stay at Mercure Queenstown Resort was satisfactory.We apologize for the inconvenience you faced regarding the parking situation and cleanliness of the ground floor general toilets. Your concerns are important to us, and we will address these issues with our team to ensure improvements are made. Please be assured that your feedback will be taken seriously, and we appreciate your understanding.We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Mercure Queenstown Resort reservations agent

10/10 優異

Sriram

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stunning views from our lakeview room
於 2024 年 1 月住了 1 晚
Amy McMahon, Assistant Manager 於 2024年1月28日的回應
Dear Sriram,Thank you for the stellar 5-star review on Expedia! We're delighted to hear you enjoyed the stunning views from your lakeview room at Mercure Queenstown Resort. Your appreciation means a lot to us. Should you have any more feedback or if there's anything specific you loved about your stay, please share. We look forward to welcoming you back for another memorable experience.Best regards,The Mercure Queenstown Resort Team

8/10 不錯

George

多人同遊
讚好:設施服務
於 2024 年 1 月住了 3 晚
Amy McMahon, Assistant Manager 於 2024年1月28日的回應
Dear George,Thank you for choosing Mercure Queenstown Resort. We're delighted to hear you had a positive experience during your stay. Your valuable feedback helps us continually improve. If there's anything specific you think we can enhance for your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon.Warm regards,The Mercure Queenstown Resort Team

10/10 優異

JINA

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
You're great.
깨끗하고 뷰가 좋아요. 퀸스타운 중심에서는 걸어서 20분 정도이지만.. 우버타면 5분도 안걸려요. 9불정도 나오네요. 룸서비스도 맛있었어요~
於 2024 年 1 月住了 2 晚
Amy McMahon, Assistant Manager 於 2024年1月28日的回應
Dear JINA,Thank you for the fantastic 10 out of 10 rating on Hotels.com! We're thrilled to know you had a great experience at Mercure Queenstown Resort, appreciating our cleanliness, nice views, and delicious room service. Your mention of the convenient Uber option for a quick trip to the center is valuable information for fellow travelers. We look forward to welcoming you back for another wonderful stay.Best regards,The Mercure Queenstown Resort Team

8/10 不錯

Aman

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 4 晚
Amy McMahon, Assistant Manager 於 2024年1月28日的回應
Dear Aman,Thank you for choosing Mercure Queenstown Resort. We're delighted to hear you had a positive experience during your stay. Your valuable feedback helps us continually improve. If there's anything specific you think we can enhance for your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon.Warm regards,The Mercure Queenstown Resort Team

10/10 優異

Ashish

讚好:整潔度、職員與服務和住宿狀況
Wonderful hotel
Amy McMahon, Assistant Manager 於 2024年1月28日的回應
Dear Ashish,Thank you for the fantastic 5-star review on Expedia! We're thrilled to hear you had a wonderful experience at Mercure Queenstown Resort. If there are any specific highlights you'd like to share or suggestions for improvement, feel free to let us know. Your feedback is invaluable. We look forward to hosting you again for another exceptional stay.Warm regards,The Mercure Queenstown Resort Team

10/10 優異

Amie

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The pool could’ve been heated to make it warmer
於 2024 年 1 月住了 4 晚
Jamaica Gamero Corio 於 2024年1月16日的回應
Dear Amie ,Thank you for sharing your feedback. We appreciate your suggestion regarding the pool temperature. Providing a comfortable and enjoyable experience for our guests is important to us. Your input helps us understand areas where we can make improvements. If you have any more details or specific suggestions, feel free to let us know. We value your comments, and we hope to have the opportunity to enhance your experience in the future.Jamaica Gamero CorioAssistant Manager

10/10 優異

Balkrushna

於 2024 年 1 月住了 5 晚
Jamaica Gamero Corio 於 2024年1月16日的回應
Dear Balkrushna We very much appreciate your comments regarding your stay at the Mercure.It is always a pleasure to receive positive feedbackThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best RegardsJamaica Gamero CorioAssisant Manager

8/10 不錯

Lelava

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚
Jamaica Gamero Corio 於 2024年1月16日的回應
Thank you for sharing your positive feedback about the Mercure Queenstown, we appreciated!We hope to see you anytime soon.Jamaica Gamero Corio

2/10 很差

Jie

於 2024 年 1 月住了 1 晚
Jamaica Gamero Corio 於 2024年1月16日的回應
We very much appreciate your comments regarding your stay at the Mercure Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Jamaica Gamero CorioAssistant Manager

2/10 很差

Leah

家人同遊
不滿:整潔度、設施服務和住宿狀況
The rooms were old & rundown. We paid $760 for 1 night - we expected a luxury, but our room was old & outdated. The carpet was all coming away from the edges of the room! The bathroom was basic & the shower wasn’t clean. Even our view from the room was obstructed by the long grass & a very outdated metal fence.
於 2023 年 12 月住了 1 晚
Jamaica Gamero Corio 於 2024年1月16日的回應
Dear Leah Thank you for taking the time to share your experience, and we apologize for any inconvenience you encountered during your stay. We understand the importance of a comfortable and enjoyable accommodation. Your feedback is valuable, and we'll use it to address the issues you've mentioned. We strive to provide a high standard of service, and we regret if we fell short of your expectations on this occasion.If you have any additional details or specific concerns you'd like to share, please feel free to provide them. We appreciate your input as it helps us improve and deliver a better experience for our guests.Best Regards,Jamaica Gamero CorioAssistant Manager

10/10 優異

Mary

讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the breakfast buffet
於 2023 年 12 月住了 3 晚
Jamaica Gamero Corio 於 2024年1月16日的回應
Thank you for sharing your experience! We're delighted to hear that you had a lovely time during your stay at MercureWe hope to see you again anytime soon.Best RegardsJamaica Gamero Corio

10/10 優異

Xin

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The lake view was awesome. Among the hotels we stayed, this one offers the most stunning view. This great is a great option if you are ok being a bit far from downtown. Driving to downtown takes 10 mins. The parts we didn't quite like were that breakfast choices were a bit limited and parking space filled up after 10 pm.
Jamaica Gamero Corio 於 2024年1月9日的回應
Dear Xin, it's wonderful to hear you enjoyed the stunning lake view during your stay! Being a bit further from downtown can provide a peaceful retreat. I apologize for the limited breakfast choices and the challenge with parking availability after 10 pm. Your feedback is invaluable and will help us enhance our services. Should you have any other preferences or need assistance for your next stay, please feel free to let us know. Your comfort is important to us!Jamaica Gamero CorioAssistant Manager