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Reviews of QT Queenstown

5 out of 5
QT Queenstown
30 Brunswick St, Queenstown

Reviews

9.4

Exceptional

Rating 10 - Excellent. 654 out of 825 reviews" "
Rating 8 - Good. 122 out of 825 reviews" "
Rating 6 - Okay. 27 out of 825 reviews" "
Rating 4 - Poor. 16 out of 825 reviews" "
Rating 2 - Terrible. 6 out of 825 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024

10/10 Excellent

Leena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent , great attention to detail, perfect stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only I could ask for is for there to be a fitness center on sight. However this location is amazing. Great customer service and the facility is clean, comfortable, and convenient.
Stayed 6 nights in Mar 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with good facilities. Views from the room are amazing. Friendly helpful staff. Very convenient to walk into town.
Stayed 3 nights in Mar 2024

10/10 Excellent

Marializa

Stayed 3 nights in Mar 2024

10/10 Excellent

Ambrish

Stayed 4 nights in Mar 2024

10/10 Excellent

Sondra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and accommodating. Beautiful lake view and short walk to all the fun stuff!
Stayed 3 nights in Feb 2024
Response from Luke Smith - Hotel Manager on 27 Feb 2024
5/5 reviews is what we live for! Thank you Sondra for your amazing feedback, we hope to welcome you back to QT luxury again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Rami

Liked: Cleanliness, staff & service
The hotel is not very central, and the parking was very terrible given that it was $50 per night. Overall don’t recommend this hotel for the price.
Stayed 2 nights in Feb 2024
Response from Luke Smith - Hotel Manager on 27 Feb 2024
That doesn’t sound quite right, and we’re sorry to hear it. Exceeding expectations is kind of our thing, so we’d love another chance to blow you away. Please reach out in the future so we can ensure this happens.

10/10 Excellent

Gall, Calabasas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property , clean , specious and great views of the lake .
Stayed 1 night in Feb 2024
Response from Luke Smith - Hotel Manager on 27 Feb 2024
Well, you’ve just made our day. While we had a feeling we’d served up something spectacular, it’s always nice to hear it straight from the source. Please come back soon to QT luxury.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and location
Stayed 3 nights in Jan 2024
Response from Luke Smith - Hotel Manager on 27 Feb 2024
Straight to the point and 5/5 is what we love! Thanks Mark, please don't be a stranger and visit again soon.

10/10 Excellent

james r

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THEY HAVE FOXY RECEPTIONIST NICOLE THERE.. HOT.
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Truly perfect day for Queenstown. Right across the street from the lake, amazing views, and the hotels were the perfect combination of cozy and modern. We spent every day walking back-and-forth from Queenstown activities and the hotel.
Stayed 2 nights in Jan 2024
Response from Luke Smith - Hotel Manager on 27 Feb 2024
We love to receive these kind of review David! Thanks a bunch and we hope to welcome you back to QT luxury again soon!!

8/10 Good

Marianne, New York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel with a lovely view. Amazing nice staff! Must walk uphill to return from town. Not ideal for older people or those that aren’t up to a small steep walk. Not ideal if you are pushing luggage uphill. Restaurant is terrible and overpriced.
Stayed 3 nights in Jan 2024
Response from Luke Smith - Hotel Manager on 27 Feb 2024
Thank you for your honest feedback. We are constantly trying to improve our offerings so please pop by next time your in town.

10/10 Excellent

Mary

Stayed 2 nights in Jan 2024
Response from Luke Smith - Hotel Manager on 11 Jan 2024
5/5 and top marks! We can't wait to welcome you back Mary to QT lux again soon, don't be stranger!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close walking distance to the Queenstown Warf (where all the action is). Great stay, beautiful view, pleasant staff, and got a great in-room couples massage. We fell in love with Queenstown during our stay at the QT Queenstown!
Stayed 2 nights in Jan 2024
Response from Luke Smith - Hotel Manager on 11 Jan 2024
Wow what an amazing review and is exactly what we strive to do here! We are so glad you loved Queenstown just as much as we do and please don't be a stranger! See you soon?!

10/10 Excellent

Malcolm Grant Sharwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay and staff were fantastic - especially reception staff. Covering the rooftop with synthetic grass would add to the view.
Stayed 2 nights in Dec 2023
Response from Luke Smith - Hotel Manager on 11 Jan 2024
We love these kind of reviews! Top marks and suggestions for improvement! Thank you Malcolm, we hope to welcome you back soon.

4/10 Poor

Prem k

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dungeon room
The room on the 8th floor was like a dungeon. Checking into the room took more than an hour since the room was not ready. Hotel was clean and location is good. But if you are going to stay here get a room facing the lake.
Stayed 3 nights in Dec 2023
Response from Luke Smith - Hotel Manager on 11 Jan 2024
Prem K we are so glad you enjoyed your bubbles and we hope you felt the festive cheer! Looking forward to welcoming you back to QT lux again! 곧 봐요

10/10 Excellent

Peter

Stayed 2 nights in Dec 2023
Response from Luke Smith - Hotel Manager on 11 Jan 2024
Peter, top marks is what we strive for and it really seems we hit this with your stay. Please don't be a stranger and come visit us again soon.

10/10 Excellent

Qun

Stayed 3 nights in Dec 2023
Response from Luke Smith - Hotel Manager on 11 Jan 2024
10/10 it doesn't get much better than that! Thanks Qun and we hope to welcome you back to QT lux again soon!

10/10 Excellent

Swati

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Luke Smith - Hotel Manager on 27 Feb 2024
5/5 we love to knock it out of the park! Thanks Swati for your review.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Luke Smith - Hotel Manager on 11 Jan 2024
10/10 it doesn't get much better than that! Thanks Sam and we hope to welcome you back to QT lux again soon!

4/10 Poor

Brett

Travelled with partner
Disliked: Amenities, property conditions & facilities
Fairly dated and average property, extremely noisy in the lake view rooms as they are above a busy function center
Stayed 2 nights in Dec 2023
Response from Luke Smith - Hotel Manager on 11 Jan 2024
Hi Brett, Thank you for your review and feedback although I am a little confused as we do not have a function center. We hope to welcome you back again in the future.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel clerks were amazing. I received amazing assistance in particular from Edita who scheduled a car/driver service for me due to a medical emergency and gave me very personalized and kind attention. I could not have asked for better.
Response from Luke Smith - Hotel Manager on 12 Dec 2023
We love to hear when we have hit the mark and I will be sure to pass on this amazing feedback to our wonderful Edita! We hope to welcome you back soon to QT lux!

10/10 Excellent

Ashika Aruna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay nice room great views
Stayed 4 nights in Dec 2023
Response from Luke Smith - Hotel Manager on 12 Dec 2023
Ashika we love to know when have hit the mark! Please don't be a stranger and come back to QT lux again soon!

6/10 Okay

Michelle

Travelled with partner
Liked: Amenities
Be aware that non lake view does not mean mountain view, it means road view, you are looking directly at a concrete retaining wall. It’s very loud on that side. Cars and people talking as they walk past from 5am onwards.
Stayed 3 nights in Dec 2023
Response from Luke Smith - Hotel Manager on 12 Dec 2023
Hi Michelle thank you for your feedback and it is something that we have since taken up with the local council! We hope to welcome you back again soon!

10/10 Excellent

Owen

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Luke Smith - Hotel Manager on 12 Dec 2023
Owen 5/5 well we can't do much better than that! We hope to welcome you back to QT lux again soon!

8/10 Good

Kristy

Liked: Cleanliness, staff & service
Beautiful view but they gave me a handicap room so I’m not sure if all the bathrooms had very little counter space or just some. The toilets ring could have been cleaner, it had a bad odor but it could have been the cryptosporidium bug in the water that Queenstown was dealing with.
Stayed 3 nights in Nov 2023
Response from Luke Smith - Hotel Manager on 21 Nov 2023
We couldn’t agree more - the view is the best. How lucky are we? Hope to welcome you back to QT luxury again soon.

10/10 Excellent

Chantal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Luke Smith - Hotel Manager on 21 Nov 2023
Chantal we love 10/10 reviews!! We hope to welcome you back to QT luxury again soon!

10/10 Excellent

John Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Ever in Queenstown
This QT Hotel was fantastic from the start to finish 6 days. Anthony the manager and the desk staff especially Nicole who helped with the reservations were all exceptional. I am a Hilton Diamond and after 7 days in Melbourne at the Hilton by the 150 year old train station & Yara River and 7 days in Sydney, at the 5 Star Hilton, and not being able to get into either Hilton In Queenstown, landed on the QT Queenstown but was a challenge to get the 6 days and the Remarkable King on the top floor. We are in the SFO area by Stanford University and we can’t wait to go back. One caution, the Milford Sound trip is a must but 10 hours with the 12 passenger van 3 hrs each way fast and windy, then 2 hrs on the boat - worth it but best to fly into to Milford.
Stayed 6 nights in Nov 2023
Response from Luke Smith - Hotel Manager on 21 Nov 2023
Well, you’ve just made our day. While we had a feeling we’d served up something spectacular, it’s always nice to hear it straight from the source. I will pass on your amazing comments about Anthony and Nicole and we hope to welcome you back again when you visit Queenstown!

10/10 Excellent

Shanene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The spot to be in Queenstown
QT did not disappoint. From the moment we arrived, staff were friendly and helpful advising of room inclusions. Views from the Lakeview rooms were spectacular. The room was quiet and spacious given its a hotel room but had a double opening door soo you could let fresh breeze in or stand on the small balcony and admire the view. Bathroom was amazing with a soaking tub big enough for 2. The turn down service each night was the best with a new little surprise each night of our stay. We also got room service for brekkie and dinner. Dinner was the better of the 2, but the buffet brekkie downstairs was delightful with lots of options and great views. Parking was a bit tight but if your careful you’ll manage. There is a short walk down to the main hub of the city but worth it for the nice amenities you get in your room and hotel. There was alot of roadwork in the streets behind the hotel making it tricky to navigate but otherwise easy to find.
😍
View as you walk in
Bathroom
Stayed 4 nights in Nov 2023
Response from Luke Smith - Hotel Manager on 21 Nov 2023
Shanene you’re making us blush! Looking after you is what we love to do best, so thanks for letting us know we hit the mark. We can’t wait to welcome you back to the extraordinary again soon!

10/10 Excellent

Donna, Dunedin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Luke Smith - Hotel Manager on 12 Dec 2023
5/5 is what we love! Thanks for your amazing feedback Donna!

10/10 Excellent

Derek

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Hotel
Absolutely gorgeous hotel and rooms! Beautiful free standing bathtubs with bath salts and rubber ducky provided. Stunning modern design, high quality bedding, and plush robes all found in room. Hotel itself situated on top of a hill with stunning views of the Remarkables from the bar, restaurant, and certain guest rooms. Few minute walk to city center. Highly recommended!!!!
Stayed 1 night in Oct 2023
Response from Luke Smith - Hotel Manager on 21 Nov 2023
Well, you’ve just made our day. While we had a feeling we’d served up something spectacular, it’s always nice to hear it straight from the source. We all need a little validation sometimes, eh? For more surprises and extra delights, see you back here soon?

10/10 Excellent

Orestes, hialeah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have left in complete satisfaction with the hotel and the staff members. We are very thankful for the VIP treatment and upgrades.
Stayed 2 nights in Oct 2023
Response from Luke Smith - Hotel Manager on 21 Nov 2023
A little praise goes a long way. While we’re working hard to raise the bar every day, we love hearing when it’s really hit a high. Thanks, QTie. See you again soon?

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Stay at QT Christchurch
I recently stayed at QT Christchurch, and it surpassed all my expectations. The hotel's location, staff, and amenities were outstanding. As a frequent guest of QT hotels, I can confidently say that this one lives up to the high standards we expect. The location of QT Christchurch is perfect. It's within walking distance of the waterfront and town center, making it convenient for exploring the city and its attractions. The proximity to the water adds a serene touch to the experience. The staff at QT Christchurch were exceptional. They provided a warm welcome and were attentive and friendly throughout my stay.
Stayed 2 nights in Oct 2023
Response from Luke Smith - Hotel Manager on 21 Nov 2023
Well, you’ve just made our day. While we had a feeling we’d served up something spectacular, it’s always nice to hear it straight from the source. We hope to welcome you back again soon!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Luke Smith - Hotel Manager on 21 Nov 2023
Melissa thank you for your 5/5 review! We hope to welcome you back to QT luxury again soon!

2/10 Terrible

arden

Stayed 1 night in Sep 2023
Response from Luke Smith - Hotel Manager on 21 Nov 2023
Hi Arden, Would be great to hear what we could have done to turn this around so we can improve our offerings. Hope to welcome you back again soon.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
5 Star hotel.
Stayed 2 nights in Oct 2023
Response from Anthony on 10 Oct 2023
Thanks for the 5 Stars Greg!

10/10 Excellent

Gor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greate location and customer service Loved it !!!
Stayed 2 nights in Oct 2023
Response from Anthony on 10 Oct 2023
Thanks for the 5 out of 5 Gor, I'll pass it on to the team!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking
Beautiful lake and Mountain View’s. Clean. One of the best hotels we have ever stayed in. We were upgraded for our anniversary. They were amazing.
Stayed 1 night in Sep 2023
Response from Luke Smith - Hotel Manager on 18 Sept 2023
We hoped you enjoyed your Anniversary with us Sara! It seems the team really hit the mark, I will be sure to pass this along. Please don't be a stranger and come back again soon.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A GEM!!
LOVE this hotel! It's in an amazing location. The bed is comfortable, the rooms are big, the bathroom is amazing, and the staff is so personable and extremely helpful. We had a 'partial' view which was pretty great, actually!
Stayed 3 nights in Aug 2023
Response from Luke Smith - Hotel Manager on 18 Sept 2023
We loved that you enjoyed every aspect of your stay with us!! Its so great to hear when we have hit the mark. Please don't be a strange and come back again soon!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2023
Response from Luke Smith - Hotel Manager on 18 Sept 2023
Thank you for your 10/10 review Anonymous!

2/10 Terrible

Nicholas

Disliked: Staff & service
Stayed 4 nights in Aug 2023

2/10 Terrible

Ka

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK. An absolute nightmare and scam. I was offered the obstructed view room type (partial lake view, cheaper room type) when I booked the full lake view room (more expensive). Was told by the property that this is the only room left available. My room looks exactly like the partial lake view room as advertised on Expedia (with the building right in front of my balcony). It was impossible to take one photo from the room without that building in view. Complained to Expedia and provided them with actual photos I have taken from the room I was offered, Expedia said the property insisted I was offered a full lake view room, mentioned I was in fact "upgraded" to a better room with a better "full lake view". What a joke! I wish I could attach photos here for you to see it for yourself.
Stayed 1 night in Aug 2023

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellent, well laid out rooms, beautifully equipped and so clean & modern. The location is an easy walk to town but as it is built into a hill there is only a decent view from one side of the property. We didn’t mind this but others who would appreciate a view, ask to be on the lake side.
Stayed 1 night in Aug 2023
Response from Luke Smith - Hotel Manager on 29 Aug 2023
Carly thank you for your 5/5 review! We love to know when we have hit the mark and hope to welcome you back to QT luxury again soon.

10/10 Excellent

Vanessa

Stayed 4 nights in Aug 2023
Response from Luke Smith - Hotel Manager on 10 Aug 2023
10 out of 10 is what we love to hear! Thank you Vanessa and we can't wait to have you back again.

6/10 Okay

Vida

Travelled with family
Liked: Staff & service
Very average for a 5 star hotel.
Stayed 5 nights in Jul 2023
Response from Luke Smith - Hotel Manager on 10 Aug 2023
Average is not something we take lightly here at QT Queenstown. Please reach out to me on Luke_smith@evt.com so we can create some QT luxury on your next stay.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was a bit small
Stayed 2 nights in Jul 2023
Response from Luke Smith - Hotel Manager on 10 Aug 2023
Thank you for your 5/5 review Mark!

10/10 Excellent

Lachlan

Stayed 1 night in Jul 2023
Response from Luke Smith - Hotel Manager on 10 Aug 2023
Thank you Lachlan for your 5/5 review. We love to know when we've smashed it out of the park.

10/10 Excellent

wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Room configuration was awesome.
Stayed 4 nights in Jul 2023
Response from Luke Smith - Hotel Manager on 20 Jul 2023
Thank you Wayne for you 5/5 review! We hope we can welcome you back again soon!