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Reviews of Hotel Tambo Real

3.5 out of 5
Hotel Tambo Real
12 de Octubre N6-70 y Queseras del Medio, Quito

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 35 reviews" "
Rating 8 - Good. 16 out of 35 reviews" "
Rating 6 - Okay. 3 out of 35 reviews" "
Rating 4 - Poor. 1 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En la noche hay mucho ruido en el piso 9, y no hablo de los vehiculos que pasan por el sector, sino ruidos propios de las instalaciones del hotel. Seria bueno que revisen la razon de los sonidos que aparentemente provienen de la terraza
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they could improve the bathrooms since they have some time (the water had many times rust) the outside noise also I think they can improve. Very friendly staff
Stayed 11 nights in Aug 2019
Response from Paulina Bustos on 22 Aug 2019
We appreciate your comment, thank you for staying with us, we will work on what you mentioned

10/10 Excellent

Miguel, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was well kept, clean and friendly staff. We were happy with our room and stay.
Stayed 14 nights in Jul 2019
Response from Paulina Bustos on 2 Aug 2019
Estimado Miguel Ha sido un placer poder atenderle, gracias por la oportunidad y estaremos gustosos de recibirle en una próximamente.

8/10 Good

Anonymous, USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff. Beds weren't real comfortable.
Stayed 1 night in Dec 2018
Response from Paulina Bustos on 3 Jan 2019
We appreciate your comments

4/10 Poor

FM, New York

Liked: Staff & service
Disliked: Cleanliness
This hotel is very convenient to the Casa de la Cultura is you have an event there, but is is on a very busy street and you can hear trucks, buses and motorcycles all night long. There are many properties between this place and the popular Plaza Foch that are cheaper and on more quiet streets and less "corporate". I would recommend researching those before choosing this place. Also, my bathroom (on the top floor) had a slight sewage stench my entire 8 night stay, even though it seem clean the entire time and I spoke with the very friendly staff several times about this. For some reason, check out took 40 min!!!! Not aceptable.
Stayed 9 nights in Oct 2018
Response from Paulina Bustos on 6 Nov 2018
We appreciate your comments, we will work on them to improve, we will be happy to receive you again.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel located across the Museum of National History. Taxis are easy to get and cheap. Rooms are spacious including a dining table and a big bathroom. I missed my first scheduled night due to a flight cancellation and rather than charge me they just added that night to the end of my stay. Be sure when you book to make sure they’ve already included the 22% service fees.
Stayed 3 nights in Jul 2018
Response from Paulina Bustos on 2 Aug 2018
Dear Michael We appreciate your comments, thank you for choosing us, we hope to be your number 1 choice for next reservations, regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone at the hotel was extremely helpful and kind. The breakfast was good. The location was excellent, and the rooms were clean and comfortable.
Stayed 1 night in Dec 2017
Response from Paulina Bustos on 16 Dec 2017
We are very grateful for your visit, we hope you visit us very soon. have a wonderful day.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
if you like city life with Disco noise on weekends
ended up with city view and noise of the busy main road and Disco noise , luckily the Hotel management could move us to apposite site
Stayed 1 night in Oct 2017
Response from Management Team on 17 Nov 2017
Dear guest: Thank you for your comments, Sorry the nice was bussy during your stay. As you may know the hotel started with a new management company and for the project we do have considered noise isolating windows to be installed. We hope you visit us again in the furure. Best regards,

10/10 Excellent

Arturo David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located for concerts at Coliseo Ruminahui. Comfortable and clean
Stayed 1 night in Oct 2017
Dear Arturo Thank you very much for your comments. We are happy to learn you had a great stay with us. Hope you visit us again in the near future. Best regards

8/10 Good

edgar, Toronto

Liked: Cleanliness, room comfort
Short Vacation
Reception or welcoming so so provide credit card and hotel still uses old fashion way to take an imprint using a hand pressing machine (belong to the 90's) Restaurant service for breakfast TERRIBLE there is no attention at all, food display should have name of local products listed so that foreigners like me get to know what is what,specially when waiters are not costumer oriented. Bell are really good and welcoming, reception staff is not once again costumer oriented very low connection with guest. Overall stay is so so, recommend a back room since at front view cars and buses all day and night pass by
Stayed 2 nights in Oct 2017
Response from Management Team on 17 Nov 2017
Dear Edgar Thank you for taking the time to send us you comments about your stay. We will defintely share them with our staff and work on them inmediately. Best regards,

10/10 Excellent

Sunny, wiesbaden, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Very arttentive staffs, good breakfast options, and great location.
Stayed 2 nights in Jul 2017
Response from Mauricio Pacheco on 27 Aug 2017
Dear guest Thank you very much for your note. We hope to have you back soon Best regards

10/10 Excellent

Víctor Eloy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La atención fue de lo mejor, nos sentimos como en casa. el aseo excelente, la atención muy buena, nuestras dudas y necesidades (explicación de como llegar a algún punto turístico) fueron muy bien atentidas.
Stayed 3 nights in Mar 2020

8/10 Good

Jorge Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visita a Quito por primera vez desde Canada
Nos gusto las grandes ventanas, del piso 9. buen precio, buen desayuno, y muy amable personal. Muy atentos a nuestras necesidades. Gracias
Stayed 3 nights in Feb 2020
Response from Paulina Bustos on 26 Feb 2020
Buenos días Agradecemos mucho sus comentarios, gracias por elegirnos, esperamos verlos pronto

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y buena locación. Lo recomiendo a otros. El desayuno estaba bueno y las camas confortables.
Stayed 3 nights in Feb 2020
Response from Paulina Bustos on 20 Feb 2020
Quiero agradecerle mucho por su visita y tan buenos comentarios, estamos a las ordenes. Le esperamos de vuelta muy pronto.

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena
Buena
Stayed 2 nights in Dec 2019
Response from Paulina Bustos on 25 Dec 2019
Agradecemos mucho por tomarse el tiempo de escribirnos, su opinión es muy valiosa para nosotros.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2019
Response from Paulina Bustos on 3 Oct 2019
Gracias por sus comentarios.

8/10 Good

Ezequiel

Liked: Cleanliness, property conditions & facilities, room comfort
Bom
Gostei do hotel, bem localizado e confortável, a limpeza também é muito boa, só não me agradei da recepção, cheguei só para pegar a chave e fiquei esperando a atendente terminar uma impressão que estava fazendo e conversando com outra funcionária, me senti ignorado e na minha saída não conseguiram emitirajota fiscal conforme minha solicitação e reserva realizada.
Stayed 2 nights in Sep 2019
Response from Paulina Bustos - reservas on 2 Oct 2019
Estimado Sr Pereira Agradecemos mucho sus comentarios, nos encanta saber que le gusto el hotel, le pedimos disculpas por el incidente de recepción, tomaremos las medidas correctivas necesarias, en cuanto a la factura le llega directamente al correo que nos indico al check in. Esperamos nos vuelva a visitar muy pronto

8/10 Good

Leinner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Paulina Bustos on 2 Oct 2019
Muchas Gracias por alojarse con nosotros.

10/10 Excellent

Jiovani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Paulina Bustos on 2 Oct 2019
Muchas Gracias por Alojarse con nosotros.

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Reservas Hotel Tambo Real on 2 Sept 2019
Agradecemos su visita,

8/10 Good

fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cómodo para viaje en familia
comodidad desayuno bufet variado buena localizaciòn
Stayed 1 night in Aug 2019
Response from Paulina Bustos on 14 Aug 2019
Agradecemos su visita, valoramos mucho sus comentarios, y estaremos atentos a su pronto regreso.

10/10 Excellent

MANUEL GUSTAVO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno lo recomendaria
Muy buen servicio, ubicación adecuada para ir a diversos lugares
Stayed 3 nights in Jul 2019
Response from Paulina Bustos on 6 Aug 2019
Muchisimas gracias por su visita , y por tomarse el tiempo de escribirnos, le deseamos un feliz viaje y un pronto retorno.

8/10 Good

Nicole Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitación confortable, hermosa vista de la ciudad
Excelente estadía
Stayed 2 nights in Jul 2019
Response from Paulina Bustos on 18 Jul 2019
Estimada Nicole Muchisimas gracias, trabajamos arduamente para usted y su confort durante su visita.

6/10 Okay

M, 日本

Travelled with group
Liked: Staff & service, amenities
深夜のチェックインでも、丁寧な対応だった。 スタッフは、皆親切。 ただし、空調設備が無いのと、冷蔵庫が無いのがマイナス。 たまたまか、深夜に犬の鳴き声が数時間、毎日悩まされた。
Stayed 3 nights in Jul 2019
Response from Paulina Bustos on 16 Jul 2019
Lo sentimos mucho por lo del perro, se escapa de nuestras manos, en recepción estaremos gustosos de ayudarle en lo que necesite por favor no dude en solicitar lo que requiera para su confort la próxima vez que nos visite.

8/10 Good

Galo Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Paulina Bustos on 22 Feb 2019
Estimado Galo Agradecemos mucho su visita y estaremos muy complacidos con sus recomendaciones. Gracias por preferirnos. Le esperamos pronto.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
buena ubicación
Stayed 6 nights in Sep 2018
Response from Paulina Bustos on 26 Oct 2018
Agradecemos mucho su visita, esperamos poder servirle nuevamente muy pronto.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018
Response from Paulina Bustos on 24 Aug 2018
Estimada Jessica Gracias por tomarse el tiempo para escribirnos, le agradecemos por su visita, esperamos tenerla pronto con nosotros.

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien excelente
Stayed 3 nights in Jul 2018
Response from Paulina Bustos on 22 Aug 2018
Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Jose Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómo encontrar un buen hotel de manera rápida
Excelente de acuerdo a lo planificado.
Stayed 2 nights in May 2018
Response from Front Desk Manager on 24 May 2018
Estimado Sr. Guillermo agradecemos su comentario, a su vez su visita. Esperamos tenerlo de vuelta. Saludos

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Paulina Bustos on 19 Apr 2018
Estimada Elena Gracias por tomarse el tiempo para escribirnos, le agradecemos por su visita, esperamos tenerla pronto con nosotros.

8/10 Good

AUGUSTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Paulina Bustos on 12 Apr 2018
Agradecemos mucho su visita, sus comentarios nos ayudan a mejorar, Gracias por preferirnos.

8/10 Good

Er-Hwa

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
外面氣溫約15~8 c 狀況下, 洗澡的熱水, 不熱.
Stayed 3 nights in Dec 2017
Response from Admin on 22 Feb 2018
Dear Sir, thank you for your comment, we are innovating our facilities for your best comfort, we look forward to your soon return.

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eccelente servicio muy cordial.
Stayed 3 nights in Nov 2017
Estimado Edwin Muchas gracias por su comentario, no alegra el saber que estamos haciendo un buen trabajo. Esperamos tenerlo pronto de vuelta. Cordiales saludos, Tambo Real

2/10 Terrible

Fabian Chirlenco

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel muito antigo, sem blindagem de som externo, telefone do quarto não funcionava, internet horrível. Atendimento foi bom.
Stayed 1 night in Oct 2017
Dear Fabian Thank you for sharing your comments with us, As you probably now, the hotel started with a new management company and we still have a lot of work to do. Comments like yours help us a a lot for this project and be better every day. Best regards,

10/10 Excellent

Jose, Minas Gerais, Bresil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good.
Clean hotel, comfortable bed, amenities, towels and bedding as well as clean pillows.excellent breakfast. Too bad the wifi does not work.
Stayed 5 nights in May 2017