10/10 Excellent
Michael
Travelled with partner
28 Dec 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ecuadorian Luxury, World-Class Hospitality
For our first trip to Quito, we wanted to stay somewhere very special. That meant eschewing the modern chain hotels in the suburbs in favour of someplace unique in the historic district. I narrowed the list to three places within a few blocks of one another, but the boutique size of ILLA Experience Hotel and Spa, and the glowing reviews here that lauded the staff for their exceptionally personal service, won me over.
I can’t imagine having made a better choice. This is one of the best hotels we have experienced anywhere in the world.
The outstanding service began well prior to our arrival. So many emails and WhatsApp messages were exchanged between the front desk staff and me as we worked out dinner reservations, airport transfers, potential tours, and one very special request. Since it was to be our first time ever not being at home for December 24th and 25th, I asked if it would be possible for me to pay to have a real Christmas tree put up in our room. It was an instant and enthusiastic “Yes!” from ILLA, and over the subsequent few weeks they sent me photos of the type of tree available, and potential ornaments and nativity sets. Eventually, together, we settled on a selection of typical ornaments, simple white lights, and a large cluster of red Ecuadorian roses at the top. The price was very reasonable as well.
The next generous gesture came when we landed at 6AM on Christmas Eve day. The hotel had someone
Michael
Stayed 3 nights in Dec 2023