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Reviews of Holiday Inn Express Chapel Hill, an IHG Hotel

2.5 out of 5
Holiday Inn Express Chapel Hill, an IHG Hotel
6119 Farrington Rd, Chapel Hill, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 361 out of 570 reviews" "
Rating 8 - Good. 136 out of 570 reviews" "
Rating 6 - Okay. 38 out of 570 reviews" "
Rating 4 - Poor. 21 out of 570 reviews" "
Rating 2 - Terrible. 14 out of 570 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from B Harvin on 7 May 2024
Thanks very much for your feedback. We will certainly share it with the team.

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
Quiet, comfy bed, nice staff. Would stay again.
Stayed 1 night in May 2024
Response from B Harvin on 7 May 2024
Thanks very much for your feedback. We will certainly share it with the team.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The cleaning service did not refresh our room as told
Stayed 3 nights in Apr 2024
Response from B Harvin on 7 May 2024
Thanks very much for your feedback. We will certainly look into why your request was not honored and share it with the team.

10/10 Excellent

Charles, Amsterdam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Apr 2024
Response from B Harvin on 7 May 2024
Thanks very much for your feedback. We will certainly share it with the team.

8/10 Good

Judie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Room was clean and average, however they are still on COVID cleaning schedule
Stayed 4 nights in Apr 2024
Response from B Harvin on 7 May 2024
Thanks very much for your feedback. We will certainly share it with the team.

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2024
Response from B Harvin on 7 May 2024
Thanks very much for your feedback. We will certainly share it with the team.

4/10 Poor

Simone

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked my room and when I arrived someone else was in my room.
Stayed 1 night in Apr 2024
Response from B Harvin on 7 May 2024
Thanks very much for your feedback. We will certainly look into this to insure this doesn't happen again and share it with the team.

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, easy access, staff was very helpful
Stayed 1 night in Apr 2024
Response from B Harvin on 7 May 2024
Thanks very much for your feedback. We will certainly share it with the team.

10/10 Excellent

Wolf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from B Harvin on 7 May 2024
Thanks very much for your feedback. We will certainly share it with the team.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean and a short drive to the UNC campus.
Stayed 2 nights in Apr 2024
Response from B Harvin on 7 May 2024
Thanks very much for your feedback. We will certainly share it with the team.

10/10 Excellent

Jan

Stayed 1 night in Apr 2024
Response from B Harvin on 7 May 2024
Thanks very much for your feedback. We will certainly share it with the team.

2/10 Terrible

Ajay

Travelled with family and small children
Everything is very old about this property.
Stayed 1 night in Apr 2024
Response from B Harvin on 11 Apr 2024
We're sorry about the age of the property but we try our best to keep it modern and clean for our guest, we do appreciate your feedback.

6/10 Okay

Jeremy Scott

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very disappointed about the pool situation.. they claim to have a pool but its actually a shared outdoor pool at the hotel next door. Had i known that before booking we would've stayed somewhere else. Two of the ladies at the front desk were very friendly and helpful. The guy who checked us in was not very polite and didn't seem like he wanted to be there..
Stayed 3 nights in Apr 2024
Response from B Harvin on 11 Apr 2024
thanks for your feedback we certainly apologize for the pool situation and the will speak with the gentleman that checked you end so we all are providing great service.

6/10 Okay

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Got there early, room wasn’t ready front desk was supposed to call when it was ready, nobody called. I called back and room was ready. Otherwise nice place if your doing things around UNC chapel hill
Stayed 2 nights in Apr 2024
Response from B Harvin on 11 Apr 2024
Thanks for your feedback we will certainly work on communicating better.

8/10 Good

Raymond, Reykjavik

Travelled with family
OK restaurant not far away.
Stayed 1 night in Mar 2024
Response from B Harvin on 29 Mar 2024
thanks for your feedback

10/10 Excellent

Annamaria, Springfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, clean. We will be back.
Stayed 2 nights in Mar 2024
Response from B Harvin on 29 Mar 2024
thanks for your feedback

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a bit run down, but it was a nice place to stay. The breakfasts were good, and we were able to talk a walk in the neighborhood. It's close to the highway. The light in our bathroom strobed quite a bit on and off.
Stayed 3 nights in Mar 2024
Response from B Harvin on 26 Mar 2024
Thanks for the feedback.

10/10 Excellent

katia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the cleanliness and enjoyed the breakfast!
Stayed 1 night in Mar 2024
Response from B Harvin on 1 Apr 2024
thanks for the feedback, it is very appreciated.

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location and the breakfast each morning. also, it was very quiet. The gym was lacking and could use a few more equipment
Stayed 1 night in Mar 2024
Response from B Harvin on 26 Mar 2024
We appreciate your feedback, sorry for the lack of equipment in the fitness center.

8/10 Good

Steve

Stayed 1 night in Mar 2024
Response from B Harvin on 11 Apr 2024
thanks for your feed back.

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 3 nights in Feb 2024
Response from B Harvin on 26 Mar 2024
We appreciate your feedback.

10/10 Excellent

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the welcome when we checked in. The fellow was super friendly and fun to talk to.
Stayed 1 night in Feb 2024
Response from B Harvin on 26 Mar 2024
We appreciate your feedback.

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very cordial in meeting our needs. Our room was clean and met our every need also. Very convenient to I-40.
Stayed 1 night in Feb 2024
Response from B Harvin on 26 Mar 2024
We appreciate your feedback.

2/10 Terrible

Joey

Disliked: Cleanliness, staff & service
Staff was rude
Stayed 1 night in Feb 2024
Response from B Harvin on 26 Mar 2024
We appreciate your feedback, would love more feedback s this is not typical of the staff we have.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Clean hotel
Stayed 1 night in Feb 2024
Response from B Harvin on 26 Mar 2024
We appreciate your feedback.

10/10 Excellent

Donnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from B Harvin on 14 Feb 2024
Thank you for taking the time to let us know about your recent stay with us, we really appreciate your feedback.

10/10 Excellent

Penny

Stayed 1 night in Feb 2024
Response from B Harvin on 26 Mar 2024
We appreciate your feedback.

4/10 Poor

AMBER

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from B Harvin on 14 Feb 2024
Thank you for taking the time to let us know about your recent stay with us, we really appreciate your feedback and would certainly like more information on your experience.

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great hotel. Clean, comfortable with great service. I would recommend.
Stayed 3 nights in Feb 2024
Response from B Harvin on 14 Feb 2024
Thank you for taking the time to let us know about your recent stay with us, we really appreciate your feedback.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Reliable Set the standards for hospitality
Stayed 1 night in Jan 2024
Response from B Harvin on 14 Feb 2024
Thank you for taking the time to let us know about your recent stay with us, we really appreciate your feedback.

4/10 Poor

Lorraine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Shower was cold, side door access lock broken, loud staff as we were next to the laundry, low quality towels, bedding and bath products.
Stayed 2 nights in Jan 2024
Response from B Harvin on 14 Feb 2024
Thank you for taking the time to let us know about your recent stay with us, we really appreciate your feedback. We like to apologize for the issues you had during your stay.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from B Harvin on 14 Feb 2024
Thank you for taking the time to let us know about your recent stay with us, we really appreciate your feedback.

10/10 Excellent

Gerry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was very good. Western omelet turkey sausages was what I needed. Sleep was excellent.
Stayed 1 night in Jan 2024
Response from B Harvin on 14 Feb 2024
Thank you for taking the time to let us know about your recent stay with us, we really appreciate your feedback.

10/10 Excellent

Toby

Stayed 1 night in Jan 2024
Response from B Harvin on 14 Feb 2024
Thank you for taking the time to let us know about your recent stay with us, we really appreciate your feedback.

8/10 Good

Delayne

Travelled with partner
Liked: Staff & service, amenities
Stayed 2 nights in Dec 2023
Response from B Harvin on 14 Feb 2024
Thank you for taking the time to let us know about your recent stay with us, we really appreciate your feedback.

10/10 Excellent

Lynda

Stayed 2 nights in Jan 2024
Response from B Harvin on 14 Feb 2024
Thank you for taking the time to let us know about your recent stay with us, we really appreciate your feedback.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from B Harvin on 14 Feb 2024
Thank you for taking the time to let us know about your recent stay with us, we really appreciate your feedback.

2/10 Terrible

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The only reason for the negative review... I randomly checked in using my home phone number for some reason, instead of my cell. Two days later...someone purchased an Apple Gift Card, using the exact information I gave at the front desk when I checked in. Based upon investigation by Wells Fargo, even they came to the conclusion that apparently, someone from the hotel attempted to steal and utilize my personal information. Ashame...because everything else about my experience was positive. But now as it stands, based on this experience...never again! Had to cut my trip short by a day, go back to Richmond to resolve the situation and have my credit card canceled. Thanks for nothing!!!
Stayed 3 nights in Dec 2023
Response from B Harvin on 14 Feb 2024
Thank you for taking the time to let us know about your recent stay with us, we really appreciate your feedback. We certainly are very disturbed by this but our clerks are unable to see anything except the last 4 digits and expiration of any credit card.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. Just solid and predictable.
Stayed 1 night in Dec 2023
Response from B Harvin on 14 Feb 2024
Thank you for taking the time to let us know about your recent stay with us, we really appreciate your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from B Harvin on 14 Feb 2024
Thank you for taking the time to let us know about your recent stay with us, we really appreciate your feedback.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from B Harvin on 14 Feb 2024
Thank you for taking the time to let us know about your recent stay with us, we really appreciate your feedback.

10/10 Excellent

Rhea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Carl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice easily accessible property
Stayed 1 night in Dec 2023

2/10 Terrible

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Johnathan

Stayed 1 night in Dec 2023

8/10 Good

Terrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Katherine

Stayed 1 night in Dec 2023

10/10 Excellent

Aris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from B Harvin on 14 Feb 2024
Thank you for taking the time to let us know about your recent stay with us, we really appreciate your feedback.