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Reviews of Comfort Inn & Suites Rapid City near Mt. Rushmore

2.5 out of 5
Comfort Inn & Suites Rapid City near Mt. Rushmore
1720 Rapp St, Rapid City, SD

Reviews

8.4

Very good

Rating 10 - Excellent. 74 out of 148 reviews" "
Rating 8 - Good. 38 out of 148 reviews" "
Rating 6 - Okay. 20 out of 148 reviews" "
Rating 4 - Poor. 10 out of 148 reviews" "
Rating 2 - Terrible. 6 out of 148 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Brien, Saskatoon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean and breakfast was good. The water slide was out of order and so was the hot tub so my kids were disappointed. They are in the middle of renovations.
Stayed 1 night in May 2024
Response from Crystal Hatcher on 20 May 2024
Thank you Brien, I am glad you enjoyed our Comfort Breakfast. We fill it helps give our guests a great start to their day. We apologize for the inconvenience of the hot tub and slide, our crew is working hard to get everything done for our valued guests but we know good things take time. Thank you for choosing to stay with Comfort!

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff and excellent room, was disappointed that water slide and hot tub not working
Stayed 1 night in May 2024
Response from Crystal Hatcher on 20 May 2024
Thank you John, our staff will be ecstatic to hear of your compliment towards them as well as your room. We apologize for the inconvenience of the hot tub and slide, our crew is working hard to get everything done for our valued guests but we know good things take time. Thank you for choosing to stay with Comfort!

4/10 Poor

James, Colorado Springs

Disliked: Amenities, property conditions & facilities
Construction going on...VERY noisy during the day...hot tub out of order, breakfast was biscuits and gravy, breads (english muffin or bagel) or waffle...no eggs, bacon, sausage or yogurt
Stayed 2 nights in May 2024
Response from Crystal Hatcher on 20 May 2024
Thank you James for taking the time to review your recent stay with us. You are right, we do currently have construction going on outside of the property. This is the final stages of our renovation of our property. We have taken extra measures to ensure the best possible experience for all of our valued guests, but it seems we have fallen short of that during your stay. If there is anything that we can do to make things right, please don't hesitate to reach out to me directly. Thank you for choosing to stay with Comfort!

8/10 Good

Bill and Gloria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was good.
Stayed 1 night in May 2024
Response from Crystal Hatcher on 19 May 2024
Thank you Bill & Gloria for your review on your recent stay with us! We are pleased to hear you had a great experience. Thank you for choosing to stay with Comfort!

8/10 Good

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Apr 2024
Response from Crystal Hatcher on 19 May 2024
Thank you Jaime, we are thrilled to hear that we can expect you back with us again in the future should you find yourself in the beautiful Black Hills again. We appreciate your loyalty, thank you for choosing to stay with Comfort!

2/10 Terrible

Mariana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
OK So I had called the hotel before to ask if the hot tub was open and they said yes yes it is I have the call log to prove the call, but when I showed up they tell me its closed and has been for 2 years?? Why keep it as something you offer if it has been out of commission for 2 years. The slide not working, the ice machine on the 2nd floor not working, the juice machine during breakfast broken, the coffee cold who ha to heat up coffee that as just served? The breakfast (LOL) options are nothing. Construction stuff everywhere legit looks like a ran down hotel that is not even in service have nothing positive to say
Stayed 2 nights in May 2024
Response from Crystal Hatcher on 16 May 2024
Ms. Mariana, first I would like to sincerely apologize to hear that your stay with us was less then exceptional and satisfactory. We strive to provide the best experience for all of our valued guests, and it seems we have fallen short of that for you. We would love the opportunity to make it right with you, if you feel there is any resolution we can provide.

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms were clean and the staff was all very nice. We were traveling from out of town so we chose this hotel because of the waterslide for the kids and the hot tub for the adults. We got to the hotel only to find out that neither was in working order :( They were also undergoing construction so parking & getting luggage inside with the little kids was a challenge. I wish there would have been warning of this or a discount on the room since the ammenities we wanted weren't even included.
Stayed 1 night in May 2024
Response from Crystal Hatcher on 16 May 2024
Ms. Ashley, first I would like to sincerely apologize to hear that your stay with us was less then exceptional and satisfactory. We strive to provide the best experience for all of our valued guests, and it seems we have fallen short of that for you. We would love the opportunity to make it right with you, if you feel there is any resolution we can provide.

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Crystal Hatcher on 6 May 2024
Thank you Lowell for rating your recent stay with us. We appreciate all feedback from our valued guests. Thank you for choosing to stay with us!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 5 nights in Apr 2024
Response from Crystal Hatcher on 30 Apr 2024
Thank you Nicole, we are thrilled to hear you had a great stay! Hope to have you stay with us again, safe travels.

4/10 Poor

Jason, Cheyenne

Disliked: Cleanliness, property conditions & facilities
Site is under construction. Untidy and construction equipment sitting around.
Stayed 1 night in Apr 2024
Response from Crystal Hatcher on 30 Apr 2024
Thank you Jason for taking time out of your day to review your recent stay with us. Although we are under renovation on the exterior of our building we have taken extra measures to make our guests experience exemplary, but it sounds like we were not successful during your stay. We hope to have you come stay with us again to see how great it will all be when finished.

10/10 Excellent

Jerry, DALTON

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is being remodeled.
Stayed 1 night in Apr 2024
Response from Crystal Hatcher on 16 Apr 2024
Thank you for your recent review Jerry, although our exterior is under remodel, I hope that we were able to still provide you with an exceptional stay. Come back in a few weeks to see just how beautiful it has all turned out!

4/10 Poor

Taylor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Crystal Hatcher on 16 Apr 2024
Thank you Taylor for your recent review on your stay. We appreciate the opinion for all of our valued guests. Hope to have you back with us soon!

8/10 Good

Sammi

Liked: Cleanliness, property conditions & facilities
The night time person didn’t let me know I forgot my ID so for the two days I was there I didn’t have it. They all seen me walk by multiple times and could have called up to my room to let me know I left it. But they didn’t. So that was really odd. They didn’t tell you all the charges that were coming out or hold that may occur on your card. Barley talked. The ladies were really helpful and knowledgeable. Very nice but the night time gentleman wasn’t the greatest. The beds are really firm so if you like that then great if you need soft watch out. Very little food served in the morning even if you wake up at 6 when they serve it. But over all good. If you can’t find something else then I’d say get this one.
Stayed 2 nights in Mar 2024
Response from Crystal Hatcher on 16 Apr 2024
Thank you Sammi, for taking the time to review on your recent stay with us. First off, I want to apologize for your experience while here at the Comfort. We take great pride in the exceptional service we provide all of our guests and it seems we have fallen short of that for you. If there is anything that I can do to make this right for you, please don't hesitate to reach out to me directly. Thank you and I hope to have you back with us in hopes to provide you with a much more positive experience.

4/10 Poor

Steven

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Most the pool area was broken. The door to our room didn’t close properly and couldn’t be locked and you could see into the hall even with the door closed. Bathroom doorknob felt like it was about to fall off. Breakfast was slightly above average.
Stayed 1 night in Apr 2024
Response from Crystal Hatcher on 16 Apr 2024
Thank you Steven, for taking the time to review on your recent stay with us. First off, I want to apologize for your experience while here at the Comfort. We take great pride in the exceptional service we provide all of our guests and it seems we have fallen short of that for you. If there is anything that I can do to make this right for you, please don't hesitate to reach out to me directly. Thank you and I hope to have you back with us in hopes to provide you with a much more positive experience.

2/10 Terrible

Terry

Disliked: Cleanliness, property conditions & facilities
When we arrived we were told that the pool was open and a great feature to the hotel. What we found out later was the waterslude and the hottub were out of commission. When we arrived to our room, thry looked clean until we entered the bathroom and we could tell that it had never been cleaned. When we approached the staff, their excuse was they were short handed, then they sent someone up to clean the toilet and the sink only. Leaving the floor dirty even after we mentioned the black hair all over the floor. My wife called the front desk and they said they would send soneone up to clean the floor, but no one ever showed. We left to run around town for a few hours and when we came back they still hadnt cleaned the rest of the bathroom. Also their was garbage under one of the chairs in our room. So if this was cleaned it was a quick job. The last day to leave we went down for their adequate breakfast and when we went back to our room the key woyld not let us in to our room at 10am, check out being 11 am it shiuld srill work, we made 3 trips down to fro t desk to get the card re-entered and it never did open our door, they had to come up twice with a specail key to open our door all while standing with 2 young children in the hallway for over 20 minutes. Overall this was a Very Bad choice for a hotel. .upon leaving my daughter noticed ine of the bed comforters was badly stained, just an added bad experience for a hotel. the last time we stay at any of the comfort inn.
Stayed 2 nights in Mar 2024
Response from Crystal Hatcher on 2 Apr 2024
Thank you Terry, first off, I would like to say thank you for taking the time out of your busy day to review on your recent stay with us. Here at the Comfort Inn & Suites, we take great pride in providing all of our valued guests with nothing less then the most exceptional experience possible, so we are sadden to hear that we have feel short of exceeding your expectations. I would love the opportunity to make this right for you, please feel free to contact me directly.

6/10 Okay

Virgil

Travelled with partner
Breakfast was good
Stayed 1 night in Mar 2024
Response from Crystal Hatcher on 2 Apr 2024
Thank you, Virgil, for your review. We are happy to hear that you found our 'Comfort Breakfast' suited your expectations. We hope to have you stay with us again.

6/10 Okay

Jasmin

Travelled with family, Travelled with family and small children
Disliked: Staff & service
The property was getting remodeled there was a lot of construction
Stayed 2 nights in Mar 2024
Response from Crystal Hatcher on 2 Apr 2024
Thank you for your recent review. You are right, our exterior is under renovation, but as you have seen from the interior renovation being completed - it is well worth the wait! Be sure to come back and stay with us when it is all done!

4/10 Poor

Ryan, SIOUX FALLS

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand there was renovations being done. We tried staying here over a year ago and it was under renovation then. I really didn't expect that the Pool Slide and the Hot Tub wasn't working - the kids were disappointed. Most of the ice machines weren't working. The TV in our room didn't work. We arrived in town two hours early at 2pm and the hotel was empty - literally no cars in the parking lot. We asked if we could still check-in early - surely there would be an open room for our booking by then. No, they would not let us check-in until 4pm. They eventually let us use the pool until we 4pm - but as mentioned, the slide wasn't working and the hot tub was out of service. Why??? who knows. We get assigned a room and the rooms were nice. the renovations they've done to the rooms and lobby were quite good. However, the TV system didn't work (and it was March Madness and we wanted to watch the games together). We asked if they could fix it, but they didn't know how. They weren't sure if they could move us, but eventually they put us in a different room which felt smaller than what we paid for. The breakfast in the morning was quite pathetic. There was hardly any food put out in the first place, and what was out there ran out quickly. And they didn't refill things very quickly if at all. So the service at this hotel is inexperienced, and quite lacking. The rooms are nice, but its definitely just a place to sleep. I would not recommend.
Stayed 1 night in Mar 2024
Response from Crystal Hatcher on 2 Apr 2024
Thank you Ryan, first off, I would like to say thank you for taking the time out of your busy day to review on your recent stay with us. Here at the Comfort Inn & Suites, we take great pride in providing all of our valued guests with nothing less then the most exceptional experience possible, so we are sadden to hear that we have feel short of exceeding your expectations. I would love the opportunity to make this right for you, please feel free to contact me directly.

6/10 Okay

Traci, Casper

Travelled with family and small children
Disliked: Staff & service, amenities
The waterslide and hot tub were out of commission and there was a lot of construction on the out side of the building inside the water fountains were not in working order and then for breakfast the following day there was little to no food available and no kitchen worker to be found and the front desk staff didn't seem to worried about ensuring that the breakfast was set up and ready for guests. The waffle batter was like water: no creamer for coffee, no hot water for oatmeal, and the fridge with juice was locked. Just overall I was not pleased with my stay
Stayed 1 night in Mar 2024
Response from Crystal Hatcher on 25 Mar 2024
First, I would like to thank you for taking the time to review on your recent stay with us. We take great pride in providing such an exemplary experience for all of our valued guests but it seeks we have fallen short of that service during your stay. I will be sure to share your remarks with our staff in hope that we can better this experience for all of our future guests. We hope to have you back with us so we can better exceed your expectations.

8/10 Good

Tyeesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Crystal Hatcher on 2 Apr 2024
Thank you for taking time out of your busy day to review on your recent stay with us. We appreciate the opinion from all of our valued guests. Thank you for staying with us!

6/10 Okay

Pamela

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Crystal Hatcher on 22 Mar 2024
Thank you for taking the time to review your stay with us, we appreciate the opinion from all of our valued guests.

8/10 Good

Trina

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was friendly. My room however was missing toiletries such as Kleenex, toilet paper and shampoo and conditioner. The new shower installed shampoo set that should have been installed was not. I had to ask for these myself.
Stayed 2 nights in Mar 2024
Response from Crystal Hatcher on 20 Mar 2024
Thank you Trina for your review on your recent stay with us. We take great pride in the experience we provide all of our valued guests so I apologize that we fell short of your expectations. Hope to have you stay with us again in hopes to improve your experience. Thank you!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are small. They didn’t clean the room during our two night stay. The drains are slow.
Stayed 2 nights in Mar 2024
Response from Crystal Hatcher on 20 Mar 2024
Thank you Jennifer for your review on your recent stay with us. We take great pride in the experience we provide all of our valued guests so I apologize that we fell short of your expectations. Hope to have you stay with us again in hopes to improve your experience. Thank you!

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay. I wish the breakfast was better.
Stayed 1 night in Mar 2024
Response from Crystal Hatcher on 19 Mar 2024
Thank you for your review, we appreciate the opinion of all of our valued guests. Hope to see you again!

8/10 Good

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 2 nights in Mar 2024
Response from Crystal Hatcher on 19 Mar 2024
Thank you for your review, we appreciate the opinion of all of our valued guests. Hope to see you again!

10/10 Excellent

Scott

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected
Stayed 1 night in Mar 2024
Response from Crystal Hatcher on 19 Mar 2024
Thank you for your review, we appreciate the opinion of all of our valued guests. Hope to see you again!

6/10 Okay

Jerry

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When you visit Rapid City in off season, don't expect things like the hot tub, ice machines, maid service and breakfast juice at this hotel. This hotel does have a location just off the interstate and is centrally located to all attractions. I will not visit this hotel again. Always call befor you book thru Expedia if hotel amenities are inportant to you.
Stayed 3 nights in Mar 2024
Response from Crystal Hatcher on 14 Mar 2024
Thank you for your review on your stay with us, we apologize for the inconvenience of the remodel of our exterior as well as our hot tub, we are in the process of making our property into a great experience for all of our valued guests.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, great exercise room. Very disappointed that the hot tub was closed.
Stayed 1 night in Mar 2024
Response from Crystal Hatcher on 13 Mar 2024
Thank you for taking the time to write a review on your recent stay with us. We appreciate all feedback from our valued guests. I do apologize for the inconvenience of the hot tub being out of order. It is currently being remodeled and will be in its best shape once it is completed.

10/10 Excellent

Dakota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub down and construction
Stayed 1 night in Mar 2024
Response from Crystal Hatcher on 14 Mar 2024
Thank you for your review on your stay with us, we apologize for the inconvenience of the remodel of our exterior as well as our hot tub, we are in the process of making our property into a great experience for all of our valued guests.

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great motel, very friendly staff
Stayed 3 nights in Feb 2024
Response from Crystal Hatcher on 13 Mar 2024
Thank you Marilyn, our staff take great pride in providing such a great experience when our guests stay with us, we are glad to hear that it shows. We hope to see you again, safe travels!

10/10 Excellent

Cami

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms have just been renovated and they are nice, clean and lots of light (which I love). The hot tub is still being renovated so that was a bummer. Also the treadmill in the fitness center is not working - another bummer. Everything else is great.
Stayed 1 night in Feb 2024
Response from Crystal Hatcher on 28 Feb 2024
Thank you, Cami, you are right - we have recently undergone a full remodel of our interior and have begun on the exterior. We are so excited for all of our guests to see all of the hard work and care we have put into ensuring the best possible experience in all aspects of their stay.

10/10 Excellent

Brock & Kelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, comfortable and recently redone.
Stayed 1 night in Feb 2024
Response from Crystal Hatcher on 28 Feb 2024
Thank you, Brock & Kelsey, for your recent review. I am thrilled to hear that we were able to provide you with such a comfortable experience. Hope to have you back with us soon!

10/10 Excellent

joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great bed, and good breakfadt
Stayed 1 night in Feb 2024
Response from Crystal Hatcher on 28 Feb 2024
Thank you Joy for taking the time out of your day to review on your recent stay with us. So glad to hear that you enjoyed our complimentary breakfast, we feel it helps us provide our guests with a great start to their day. Thank you for choosing to stay with us!

10/10 Excellent

Dawson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Kimberly Orosco Assistant General Manager on 22 Jan 2024
Dear Dawson, Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guest our very best. We look forward to your next stay with us.Sincerely,

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great improvements are being made!
Stayed 1 night in Jan 2024
Response from Kimberly Orosco Assistant General Manager on 15 Jan 2024
Dear Christy, Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guest the best experience possible. We are so happy to hear that you liked our newest improvements. We look forward to your next stay with us.Sincerely,

8/10 Good

steven

Travelled with partner
Liked: Staff & service, property conditions & facilities
Big updated rooms with comfy beds.
Stayed 2 nights in Dec 2023
Response from Kimberly Orosco Assistant General Manager on 15 Jan 2024
Dear Steven, Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guest our very best. We look forward to your next stay with us.Sincerely,

8/10 Good

Tyeesha

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Kimberly Orosco Assistant General Manager on 20 Dec 2023
Dear Tyeesha, Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guests our very best. We Look forward to your next stay with us.Sincerely,

10/10 Excellent

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went above and beyond to make our stay great. Thank you
Stayed 1 night in Dec 2023
Response from Kimberly Orosco Assistant General Manager on 18 Dec 2023
Dear Derek,Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to make sure we go above and beyond for our guests. We look forward to your next visit with us.Sincerely,

10/10 Excellent

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, safe and friendly
Stayed 3 nights in Dec 2023
Response from Kimberly Orosco Assistant General Manager on 18 Dec 2023
Dear Natasha,Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guest our very best. We look forward to seeing you in the future.Sincerely,

6/10 Okay

Randi

Stayed 5 nights in Dec 2023
Response from Kimberly Orosco Assistant General Manager on 20 Dec 2023
Dear Randi, Thank you for taking the time answer our survey. Here at Comfort Inn & Suites, we strive to give our guests the best experience possible. We look forward to your next stay with us.Sincerely,

10/10 Excellent

Thomascine White

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Kimberly Orosco Assistant General Manger on 14 Dec 2023
Dear Thomascine, Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guest our very best. We look forward to your next stay with us.Sincerely,

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kimberly Orosco Assistant General Manager on 13 Dec 2023
Dear Kevin, Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, We strive to give our guest our very best. We look forward to your next stay with us.Sincerely,

2/10 Terrible

Hattie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
The hotel was under construction and the pool and fitness room were closed. The bathroom floor was so sticky we didn’t even take our shoes off. Paid for a 2 night stay and checked out after 1 night. After a long day of driving, we were highly disappointed. Still waiting for a call from the general manager. It’s been 2 days and 2 request for a call.
Stayed 2 nights in Dec 2023
Response from Kimberly Orosco Assistant General Manager on 10 Dec 2023
Dear Hattie, Thank you for taking the time to answer our survey. On behalf of our entire team, i would personally like to apolgize for failing to meet your expectations. i will get with my housekeeping staff to address the floor issue. i am also sorry about our gym and pool being closed due to renovations. We hope to be presented with a new opportunity to meet your expectations.Sincerely,

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from Kimberly Orosco Assistant General Manager on 18 Dec 2023
Dear Jennifer, Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guest our very best. We look forward to seeing you during your next visit.Sincerely,

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Rooms and Clean Hotel
The hotel was being renovated while I stayed, so I didn't get to check out the pool. But the room I got was great! The 2nd floor had just finished being renovated, and I was the first one to stay in the new room I had booked. They did a good job making the place look and feel nice! The bed was insanely comfortable, the whole room felt very clean. It was honestly one of my favorite hotels stays of the past few years. I loved that the room felt new and clean, and I did not feel grossed out at all like I had in other hotels. I really hope they keep it as nice as possibly, because I will definitely book again in the future. Thank you for a cozy and clean stay!
Stayed 2 nights in Nov 2023
Response from Kimberly Orosco Assistant General Manager on 23 Nov 2023
Dear Laura, Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guest the very best. We would personally like to thank you for the kind things you said about our new renovation. We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Kimberly Orosco Assistant General Manager on 13 Nov 2023
Dear Scott,Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guests the best we can give. We look forward to your next stay with us.Sincerely,

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities
Comfort
Stayed 1 night in Nov 2023
Response from Kimberly Orosco Assistant General Manager on 6 Nov 2023
Dear Rocco,Thank you for taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guest's our very best. We look forward to seeing again in the future.Sincerely,

2/10 Terrible

Meghan

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are dirty, smelly. Really low quality stay, one of the worst hotels.
Stayed 2 nights in Oct 2023
Response from Kimberly Orosco Assistant General Manager on 23 Oct 2023
Dear Meghan, Thank you for taking the time to answer our survey. On behalf of our entire staff, I would like to apolgize for failing to meet your expectations. We are currently going through a renovation and are actively trying to address your concerns. We hope to be presented with an opportunity to exceed your expectations in the future.Sincerely,

2/10 Terrible

Trevor

Travelled with family
Disliked: Property conditions & facilities
Not happy
Booked hotel for kids to swim the slide was broken the hot tub didn’t work either
Stayed 1 night in Oct 2023
Response from Kimberly Orosco Assistant General Manager on 23 Oct 2023
Dear Trevor, Thank you for taking the time to answer our survey. On behalf of our entire staff, I would personally like to apologized for broken slide and hot tub. We are currently in works of getting both those issues fixed. We hope in the future we have an opportunity to exceed your expectations.Sincerely,

10/10 Excellent

Don

Stayed 2 nights in Oct 2023
Response from Kimberly Orosco Assistant General Manager on 13 Nov 2023
Dear Don,Thank you we're taking the time to answer our survey. Here at Comfort Inn & Suites, we strive to give our guests our very best. We look forward to your next day with us.Sincerely,