Albany Ray Charles Plaza Hotels

"Saw a few cockroaches and the water was ice cold. Was not able to take a shower and bath my children. "

"We were initially assigned room 211 The room is totally unsatisfactory couch had no cover on the pillows and was filthy the tv in the living room is missing the bathroom is not clean toilet and tub unsanitary. The front desk person Adrienne has been amazing in trying to rectify the problems if we stay it will be because of her she has been helping since arriving but this room is not acceptable. We were moved to room 311 again filthy couch stained bathroom unsanitary and the floor was caving in. Again Adrienne was exceptionally helpful and trying to assist. After the second room was not up to par we had to relocate at the last minute after our 3 hour drive. Requesting assistance with this matter. "

"Property looks great and well kept as well as new. In a good spot as far as shopping and dining. If you want spirits you have to go elsewhere, but they do have beer. House cleaning is only every 3 day which is a bummer though."

"Yes "

"There was a mop bucket left in the room mirror were dirty, hotel charges $100 extra for accidental damage there was no damage done and my money was still taken. "

"Check in was smooth and quick, and the room was clean and up to date. The parking lot and building were well lit, and even having seen others go in the rooms next to me, I never heard anyone else. If I'm being really picky, the room I was in had a walk in shower and not a bath tub—everything else was perfect."

"I was impressed. My room was clean and smelled clean. The only flaw was the lack of curtains and the blinds were damaged so the sun shined right through. I would stay again "

"Multiple negatives so look elsewhere to stay. Looks like a cheap motel with hourly rates. Didn’t end up staying. They didn’t have my reservation anyway. Also, wrong address, wrong name of hotel and frustrating Hotels.com service"

"The reservation that I made was not honored and when I spoke to someone from hotels.com they told me they were going to refund my money and they did not. "