Unfortunately I have experienced this hotel at it's best. The staff were nice and my room was upgraded to a suite which was a lovely touch considering I stayed with my two children. The hotel is tired, there was lightbulbs out in the room, wallpaper peeled and framework missing from the doors. The shower was yellowing and when used sprayed from cracks behind the shower head. When on the balcony you can see the other half of the hotel which is closed off and unused. It has no roof and some of the balconys look to have dropped.
When checking out of the hotel at 8am there were a large group if men, stood in the carpark surrounding my car. My teenage daughter became nervous but I advised they were probably waiting to be transported to work somewhere. I asked them to move and they did so I could leave but not a great impression.
I paid £94 per night (averaged) over my two night stay and unfortunately I don't think the hotel should be asking for that price for what I booked which was a standard room.
真實旅客
於 2018 年 12 月住了 2 晚
2/10 很差
真實旅客
2018 年 11 月 16 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Awful. Still in shock!!
Awful. Don't go. Looks like it's falling down and derelict. We left bags in the car to check the hotel was still open. Unfortunately it was. Photo on site must be 10 years old. This is a 1 star hotel.
真實旅客
於 2018 年 11 月住了 1 晚
6/10 一般
Timothy
2018 年 10 月 24 日
讚好:整潔度、職員與服務和客房舒適度
A sad state of something that has once been a love
There seems to be a policy to allow this hotel to run down.. Lift and toilets out of order, gardens allowed to grow over , no atmosphere at all. Only good point was rooms were very clean and staff helpful
Timothy
於 2018 年 10 月住了 1 晚
2/10 很差
Jane (Somerset)
2018 年 10 月 12 日
不滿:住宿狀況和客房舒適度
the picture of the property needs to be updated, to show the fact that half of it burnt down over 3 years ago, it was like arriving in a ghost town, extremely disappointing
Jane
於 2018 年 10 月住了 1 晚
4/10 欠佳
SEJK
2018 年 10 月 11 日
讚好:整潔度和職員與服務
不滿:住宿狀況
Half of the hotel is burnt down. The remaining part has seen better days. A paint job would not fix it. The elevators are not working. Same for the public bathrooms. Staff was nice.
SEJK
於 2018 年 10 月住了 2 晚
6/10 一般
Angie
2018 年 10 月 8 日
不滿:住宿狀況和客房舒適度
Miss it.
Gone downhill since fire 4 years ago. Too remote, no shop for miles. Same staff member did literally everything except the chef. Hard uncomfortable bed. Lifts not working. Great food in restaurant.
Angie
於 2018 年 10 月住了 1 晚
4/10 欠佳
真實旅客
2018 年 10 月 5 日
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
I used to be great
The hotel is falling apart
真實旅客
於 2018 年 10 月住了 2 晚
2/10 很差
真實旅客
2018 年 9 月 23 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Disappointed
All I can say is I think this hotel ( in the lose term) has had its day . Part of it was burnt down .No working lift so no one with disability shoukd book.
Room very tired no even painting it would help .bathroom no comment .
I wouldn't recommend any one use this hotel.
真實旅客
於 2018 年 9 月住了 1 晚
8/10 不錯
Joanne
2018 年 9 月 20 日
讚好:職員與服務
不滿:住宿狀況和客房舒適度
Venue is a little dated, has so much potential to be something more. Bed was uncomfortable and room was stuffy. Bathroom didnt look clean with mould and rusted taps.
The up side is the staff were really friendly and the food in the restaurant was enjoyable.
Joanne
於 2018 年 9 月住了 1 晚
2/10 很差
Richard (Reading)
2018 年 9 月 17 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Awful hotel - don't book - dont believe the pics
Hotel is in a terrible state,
Half is derelict and the other wing has its roof missing.
The pictures are from another time pre-Apocalypse.
Rooms are dirty & falling apart.
Worst place I have ever stay - should be closed (should not be on Expedia)
- has to be seen to be believed but save yourself.
Is a long way out of town down a narrow road.
Richard
於 2018 年 9 月住了 1 晚
2/10 很差
Sandrine (london )
2018 年 9 月 17 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Terrible
Room not cleaned. No staff at arrival. Reservation not found for 30 min.
The hotel stink, not clean. The only positive thing is the lake
Sandrine
於 2018 年 9 月住了 1 晚
4/10 欠佳
真實旅客
2018 年 8 月 31 日
Nice Views - Pity about the Hotel
Hotel is tired and needs complete refurbishment - however - the views from the rooms over the lake are stunning and the rooms are large and spacious. The Hotel decor is very dated and this along with the poor state of repair of fixtures and fittings lets it down.
真實旅客
於 2018 年 8 月住了 1 晚
2/10 很差
真實旅客
2018 年 8 月 27 日
不滿:職員與服務、住宿狀況和客房舒適度
Nice view but not nice hotel not 4* at all. Not worth the cost
真實旅客
於 2018 年 8 月住了 2 晚
6/10 一般
stuart
2018 年 8 月 23 日
Basic but nice
Ok, so apparently there was a fire and flooding there in 2014 when I say apparently you can see there was. So 75% of the hotel is no longer in use. You would think after 4 years they would have that repaired already. Other than that the hotel is basic but nice. Ideal for a night or 2 it needs some serious money spent on it. It was clean and tidy. The staff were welcoming and very friendly and the food was delicious. The £10 for breakfast seems expensive however what you’re offered makes it good value so take advantage. Overall this hotel is worth a visit it’s not posh, this current picture on hotels.com is when the hotel was in good condition so don’t be disappointed on arrival. But the rooms are a good size and comes with a private balcony over looking the lake. And yes I would go back
stuart
於 2018 年 8 月住了 1 晚
4/10 欠佳
真實旅客
2018 年 8 月 17 日
不滿:職員與服務、住宿狀況和客房舒適度
Tired Hotel
Very Tired Hotel. Shabby décor, unhelpful staff. I needs a total overhaul as the location is quite good
真實旅客
於 2018 年 8 月住了 2 晚
4/10 欠佳
Impression
2018 年 8 月 8 日
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Hotel was run down with no air conditioning
Shower was a dribble of water. Staff were friendly. Television was broken, lifts were broken, no phone in the room, toilets in restaurant were out of service. We would not stay here again
Impression
於 2018 年 8 月住了 1 晚
2/10 很差
Andrew
2018 年 8 月 2 日
不滿:住宿狀況和客房舒適度
Andrew
於 2018 年 7 月住了 2 晚
4/10 欠佳
Neeta
2018 年 7 月 31 日
不滿:整潔度和住宿狀況
Mrs Neeta
Very quite but not clean hotel
Neeta
於 2018 年 7 月住了 1 晚
6/10 一般
真實旅客
2018 年 7 月 30 日
讚好:客房舒適度
不滿:職員與服務和住宿狀況
Old and tired by the lake
This hotel is an awful hotel, due to its taped carpets, out of order lift, what looks like fire damage to a large portion of the building and it’s general flaky paint exterior. Whilst the hotel bed was comfortable, the shower was little more than a trickle and the comfort features within the room were sparse.
真實旅客
於 2018 年 7 月住了 1 晚
2/10 很差
Paul
2018 年 7 月 30 日
不滿:整潔度、住宿狀況和客房舒適度
Don’t bother
Terrible hotel
Completely run down and in need of a massive makeover
Paul
於 2018 年 7 月住了 1 晚
2/10 很差
Kevin
2018 年 7 月 29 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Poor
No wifi, no lifts, 3 Tv channels, wasps nest on the balcony