I never received information about what room I was supposed to stay in, nor information about how to access the key via the lock box. I showed up, at 11:45pm at night, with no information. I emailed the property via Expedia at that point asking for a refund. 1/2 hour later (after I walked across the street and paid for a room at another hotel) I received a message stating that they sent the information, through the Expedia app, several hours prior to this but here was the information again. There is no record of this earlier email on the Expedia website.